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assistant housekeeping manager Jobs in Doha

assistant housekeeping manager

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assistant reservation manager Jobs in Doha

assistant reservation manager

guest experience expert

guest service manager

Chedi Hospitality

<div>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or degree in Hospitality or Tourism Management
  </li>
  <li>
   Minimum 2 years of experience in luxury hotel operations.
  </li>
  <li>
   Strong problem-solving, administrative, and interpersonal skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service
  </li>
  <li>
   Deliver the brand promise and ensure exceptional guest service at all times
  </li>
  <li>
   Maintain positive guest relationships and handle inquiries/complaints professionally
  </li>
  <li>
   Support internal customers and foster effective cross-department communication
  </li>
  <li>
   Financial
  </li>
  <li>
   Support the Outlet Manager in achieving revenue targets
  </li>
  <li>
   Ensure compliance with financial policies, cash handling, and reporting standards
  </li>
  <li>
   Assist with inventory control and the proper care of operating equipment
  </li>
  <li>
   Embrace new technology that improves productivity and workflow
  </li>
  <li>
   Operations
  </li>
  <li>
   Ensure all brand standards and audit requirements are met
  </li>
  <li>
   Work collaboratively with other outlets and departments
  </li>
  <li>
   Maintain cleanliness and organization of the outlet (front and back of house)
  </li>
  <li>
   Have full menu knowledge and upsell effectively
  </li>
  <li>
   Perform cashiering functions and balance transactions accurately
  </li>
  <li>
   Be present on the floor during peak periods to support the team
  </li>
  <li>
   People Management
  </li>
  <li>
   Ensure grooming and punctuality standards are consistently maintained
  </li>
  <li>
   Support the training, coaching, and development of team members
  </li>
  <li>
   Encourage creativity, engagement, and adherence to company values
  </li>
  <li>
   Ensure compliance with safety, hygiene, and HR policies
  </li>
  <li>
   Additional Duties
  </li>
  <li>
   Attend required trainings and departmental meetings
  </li>
  <li>
   Uphold professional behavior and represent the hotel positively
  </li>
  <li>
   Stay updated on industry changes and adjust operations accordingly
  </li>
  <li>
   Perform any other tasks assigned by management
  </li>
 </ul>
</div>


Food & Beverage Supervisor

Inspire Management Training Center

<p>We are seeking an elegant, service-oriented <b>In-Villa Dining Assistant Manager (Female)</b> to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in <b>luxury international hotel brands</b>, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul><p><b>Qualifications, Experience, and Skills:</b></p><ul><li><b>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</b></li><li><b>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</b></li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li><b>Fluent in English and Russian are required. </b></li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul><p>Language:</p><ul><li>Russian and English  (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5-10</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<div><b>Assistant Manager &ndash; Guest Relations &amp; Quality Assurance</b></div>
<p><b>Department:</b> PR / Reception<br>
<b>Reports to:</b> Director of Operations</p>
<div><b>Job Purpose</b></div>
<p>The Assistant Manager &ndash; Guest Relations &amp; Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club&rsquo;s standards, values, and vision.</p>
<div><b>Key Duties &amp; Responsibilities</b></div>
<div><b>1. Leadership &amp; Team Management</b></div>
<ul><li><p>Provide inspirational leadership with a clear vision to ensure delivery of the Club&rsquo;s brand values and service standards.</p>
</li><li><p>Act as a role model reflecting the Club&rsquo;s mission, culture, and values.</p>
</li><li><p>Conduct staff briefings, training programs, performance evaluations, and ongoing coaching.</p>
</li><li><p>Serve as the first point of contact for Guest Relations employees, offering guidance, motivation, and support.</p>
</li><li><p>Maintain high grooming and professional standards within the team.</p>
</li></ul><div><b>2. Guest Service &amp; Experience Enhancement</b></div>
<ul><li><p>Maintain thorough knowledge of all Club products, services, promotions, and policies.</p>
</li><li><p>Address guest/member requirements, concerns, and complaints promptly, ensuring timely resolutions and accurate documentation.</p>
</li><li><p>Gather guest feedback through multiple channels, analyze trends, and recommend service improvements.</p>
</li><li><p>Work collaboratively with department heads to identify root causes of issues and enhance guest satisfaction.</p>
</li></ul><div><b>3. Operational Excellence &amp; Quality Assurance</b></div>
<ul><li><p>Draft, implement, and update Standard Operating Procedures (SOPs) to improve departmental efficiency.</p>
</li><li><p>Support internal and external audits, ensuring compliance with ISO and Supreme Committee standards.</p>
</li><li><p>Document all special offers, discounts, and concessions with required approvals and communicate them appropriately.</p>
</li><li><p>Maintain accurate guest/member records, track membership expiries, and promote renewals.</p>
</li></ul><div><b>4. Performance Monitoring &amp; Reporting</b></div>
<ul><li><p>Prepare weekly progress updates and periodic reports as required.</p>
</li><li><p>Ensure accurate documentation of guest concerns, service glitches, and their resolutions.</p>
</li><li><p>Analyze service quality data and present findings to management.</p>
</li></ul><div><b>5. Budgeting &amp; Revenue Optimization</b></div>
<ul><li><p>Prepare and manage the annual manning, capex, and opex budgets.</p>
</li><li><p>Support revenue generation by implementing incentive programs and service campaigns.</p>
</li><li><p>Develop guest relations initiatives, promotions, and marketing collateral to increase member engagement and revenue.</p>
</li></ul><div><b>6. Cross-Department Coordination</b></div>
<ul><li><p>Work closely with the HR department on staffing, development, and welfare initiatives.</p>
</li><li><p>Build and maintain positive PR with existing members, guests, and clients.</p>
</li><li><p>Support teamwork across departments to ensure smooth operational flow.</p>
</li></ul><div><b>Qualifications</b></div>
<ul><li><p>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.</p>
</li><li><p>Minimum 5 years&rsquo; experience in the hospitality industry, with proven background in Guest Relations and Quality Assurance.</p>
</li><li><p>Experience leading, training, and supervising teams in a service-oriented environment.</p></li></ul></div></div><p></p>

Assistant Manager – Guest Relations & Quality Assurance

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25176835
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
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</div>


Supervisor-Guest Service

DohaGossip

<div>
 <p>
  <strong>
   Job Description: Guest Experience Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Operations Manager
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Doha / Multiple Venues
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Guest Experience Manager is responsible for ensuring exceptional guest satisfaction and seamless event operations across all venues. This role oversees guest bookings, confirmations, VIP management, database accuracy, and on-ground event coordination. The position requires strong communication, operational leadership, and hospitality-focused decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guest Booking &amp; Communication Management
  </strong>
 </p>
 <ul>
  <li>
   Monitor FourVenues and Guestlist platforms every 30 minutes to manage bookings and guest requests.
  </li>
  <li>
   Contact guests to confirm table reservations, explain event details, and send WhatsApp confirmation messages with approval codes.
  </li>
  <li>
   Maintain 100% accuracy in updating shared Google Sheets with all confirmed bookings.
  </li>
  <li>
   Ensure timely follow-ups for reconfirmations on the event day.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Guestlist Quality Control
  </strong>
 </p>
 <ul>
  <li>
   Review and filter guest requests, approving only profiles that meet the venue&rsquo;s social and quality standards.
  </li>
  <li>
   Maintain a high-quality crowd by enforcing strict guestlist criteria.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   VIP &amp; Spender Database Management
  </strong>
 </p>
 <ul>
  <li>
   Manage and update classifications of A-, B-, and C-class spenders based on spending history.
  </li>
  <li>
   Maintain up-to-date records and share daily updates with the Operations Manager.
  </li>
  <li>
   Support VIP retention and recognition across events.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reservation &amp; Records Administration
  </strong>
 </p>
 <ul>
  <li>
   Ensure real-time updates of venue reservation sheets, including status, service type, arrival windows, and VIP flags.
  </li>
  <li>
   Track and record cancellations and no-shows to improve forecasting and reporting accuracy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operations Management Support
  </strong>
 </p>
 <ul>
  <li>
   Cover project management responsibilities in the absence of the Operations Manager.
  </li>
  <li>
   Coordinate with other departments to ensure the smooth execution of operational tasks and event preparations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Event Operations Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Pre-Event Preparation
  </strong>
 </p>
 <ul>
  <li>
   Oversee bracelet distribution, ensuring correct quantities and color codes are delivered on time to all venues.
  </li>
  <li>
   Finalize and distribute the 7Rooms table layout, ensuring door and floor teams have the updated version.
  </li>
  <li>
   Conduct pre-shift briefings to align the team on VIP allocations, staff sections, service flow, and DG guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   On-Ground Guest Experience
  </strong>
 </p>
 <ul>
  <li>
   Contact all booked tables to confirm arrival times and update ETAs throughout the event.
  </li>
  <li>
   Visit every table within 15&ndash;30 minutes of arrival to check guest satisfaction and respond to special requests.
  </li>
  <li>
   Ensure zero unresolved guest complaints by coordinating swiftly with venue management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Door &amp; VIP Coordination
  </strong>
 </p>
 <ul>
  <li>
   Maintain continuous communication with the door manager to resolve access issues immediately.
  </li>
  <li>
   Ensure no VIP is missed and all high-value guests receive seamless entry.
  </li>
  <li>
   Guarantee issue resolution within a 5-minute response window.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3 years of experience in hospitality, nightlife, or event management.
  </li>
  <li>
   Strong understanding of guest relations, VIP management, and event operations.
  </li>
  <li>
   Excellent communication skills with a guest-first mindset.
  </li>
  <li>
   Proficiency in booking platforms (FourVenues, Guestlist, 7Rooms) is an advantage.
  </li>
  <li>
   Ability to work under pressure in a fast-paced environment and with a strong sense of current social, entertainment, and lifestyle trends.
  </li>
  <li>
   Organized, detail-oriented, and able to multitask effectively.
  </li>
  <li>
   Leadership qualities with the ability to brief and manage on-ground teams.
  </li>
  <li>
   With good English communication skills, having proficiency in Arabic is an advantage.
  </li>
 </ul>
</div>


Guest Experience Manager

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Promptly and courteously handle all incoming calls following established telephone etiquette.
  </li>
  <li>
   Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
  </li>
  <li>
   Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
  </li>
  <li>
   Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
  </li>
  <li>
   Manage wake-up calls, ensuring both accuracy and punctuality
  </li>
  <li>
   Record guest preferences, service interactions, and incidents in the appropriate systems
  </li>
  <li>
   Handle in-room dining orders and assist with coordination of guest-facing services as needed
  </li>
  <li>
   Uphold guest confidentiality and data privacy at all times
  </li>
  <li>
   Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
  </li>
  <li>
   Excellent written and spoken English. Additional languages are advantageous
  </li>
  <li>
   Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
  </li>
  <li>
   Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
  </li>
  <li>
   A genuine passion for exceptional guest service and a track record of surpassing expectations
  </li>
  <li>
   Strong multitasking skills, good judgment, and composure in a high-paced environment
  </li>
 </ul>
</div>


Telephone Operator

<div><b>Additional Information</b><br>
<b>Job Number</b>25181497<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Property Operations and Guest Relations Needs</b></p>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Supporting Profitability Goals</b></p>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul><p><br>
</p><p><b>Assisting Human Resources Activities</b></p>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p></div></div><p></p>

Duty Manager

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