operations manager

restaurant manager

guest service agent

front desk agent

assistant manager

guest service manager

The First Group

Job Description <div>
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<div> The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Bulter Services, ensuring exceptional service standards in both Front Office, Bulter and F&amp;B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key point of contact for VIP and Elite guests. The Nest Manager also assumes a leadership role in the absence of the Front Office Manager. </div> <div> </div> <div> Responsibilities: </div> <div> <ul> <li>Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.</li> <li>Oversee both Reception, Bulter Team and F&amp;B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.</li> <li>Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.</li> <li>Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite, and The First Group Hospitality owners.</li> <li>Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.</li> <li>Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.</li> <li>Lead the training and development of Nest team players through structured on-the-job training, daily briefings, and skill refreshers.</li> <li>Promote the IHG &amp; The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.</li> <li>Monitor guest satisfaction scores and implement strategies for continuous improvement.</li> <li>Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.</li> <li>Maintain compliance with cash handling, PCI standards, and food safety regulations.</li> <li>Update guest profiles with preferences and special requests for future stays.</li> <li>Prepare daily reports and communicate key updates to other departments and the Executive Office.</li> <li>Support a culture of empowerment and service excellence across the team.</li> <li>Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.</li> </ul> </div>
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Desired Skill &amp; Expertise <div>
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<div> <ul> <li>Minimum 2 3 years of experience in a similar position or guest-facing role within luxury hospitality.</li> <li>Strong leadership and communication skills with a passion for guest service.</li> <li>Proficient in OPERA, Empower Guest Experience, and other front office systems.</li> <li>Ability to lead a diverse team and manage operations independently.</li> <li> Detail-oriented, organized, and flexible to meet dynamic business needs.</li></ul></div></div></div></div>

Nest Manager

Ventura Prime Stays

Ventura Stays is Dubai&rsquo;s leading luxury short-term rental brand, where hospitality meets excellence. We curate high-end living experiences across Dubai&rsquo;s most prestigious community; Dubai Hills, offering our guests more than a stay: an experience of refined comfort, personalized service, and unforgettable memories.Role OverviewWe are seeking an experienced, detail-oriented, and service-driven Guest Relations Manager to join our growing hospitality team. This individual will serve as the face of Ventura Stays&mdash;ensuring every guest enjoys a seamless, five-star experience from inquiry to checkout, while maintaining the brand&rsquo;s commitment to excellence, discretion, and warmth.Key Responsibilities<ul><li>Guest Experience Management:</li><li>Oversee all aspects of the guest journey&mdash;pre-arrival, stay, and post-departure&mdash;to guarantee exceptional service, satisfaction, and repeat bookings.</li><li>Personalized Service:</li><li>Anticipate guest needs and tailor experiences (e.g., welcome amenities, special requests, concierge arrangements) aligned with Ventura Stays&rsquo; luxury standards.</li><li>Communication &amp; Coordination:</li><li>Maintain direct communication with guests via WhatsApp, phone, and email. Coordinate with housekeeping, maintenance, concierge, and operations teams to ensure flawless execution.</li><li>Complaint Resolution:</li><li>Handle issues promptly and professionally, turning challenges into opportunities for positive brand impressions.</li><li>Brand Consistency:</li><li>Uphold Ventura Stays&rsquo; service tone, guest communication style, and brand image across all touchpoints.</li><li>Quality Assurance:</li><li>Conduct spot checks before guest arrivals to ensure units meet our 5-star cleanliness, setup, and presentation standards.</li><li>Upselling &amp; Guest Retention:</li><li>Promote upsell items, concierge services, and repeat bookings.</li><li>Reporting:</li><li>Provide weekly reports on guest satisfaction, reviews, and operational feedback to management.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED10,000.00 per month

Guest Relation Manager

Atlantis

Support the Assistant Manager in overseeing daily restaurant operations, ensuring seamless service flow.Maintain Heston Blumenthal s service standards and ensure all staff deliver exceptional guest experiences.Supervise and train the service team, conducting briefings and coaching sessions to enhance performance.Anticipate guest needs, respond promptly to requests, and handle complaints with professionalism and discretion.Demonstrate expert knowledge of the food and beverage menu, offering tailored recommendations to guests.Coordinate with the culinary and bar teams to ensure timely and accurate order delivery.Uphold hygiene, safety, and grooming standards in compliance with resort policies.Maintain accurate records of reservations, guest preferences, and operational reports.

Restaurant Captain

KERZNER INTERNATIONAL LIMITED

About The Role To assist in managing and coordinating all responsibilities of the Reception, Guest Relations, Concierge, Duty Manager, Guest Transportation, Valet Parking, Data Entry, Al Dukan Gift Shop, Night, and Guest Service Centre operations. To ensure efficient, prompt, courteous, consistent quality and proactive service for all guests. Key Duties and Responsibilities&nbsp;&nbsp; •&nbsp; &nbsp; To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times•&nbsp; &nbsp; To make sure that appropriate fire evacuation procedures are in place for all Front Office sections, that all Front Office employees are aware of them and that regular departmental fire drills are carried out•&nbsp; &nbsp; To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times•&nbsp; &nbsp; To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls•&nbsp; &nbsp; To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates•&nbsp; &nbsp; To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel•&nbsp; &nbsp; To ensure that guest profiles in the hotel’s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary•&nbsp; &nbsp; To assist in maintaining the Customer Feedback system•&nbsp; &nbsp; To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis•&nbsp; &nbsp; To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms•&nbsp; &nbsp; To review tomorrow’s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest’s stay and also to ensure that all special•&nbsp; &nbsp; To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained•&nbsp; &nbsp; Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.•&nbsp; &nbsp; Takes care of the front desk operation including guest registration, room assignment and check-out procedures.&nbsp;•&nbsp; &nbsp; Assists the Front Office Manager in employee related matters such as evaluations and consulting.&nbsp;•&nbsp; &nbsp; Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.•&nbsp; &nbsp; To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that other HoD’s and Managers are fully informed about complaints/issues concerning their areas of responsibility•&nbsp; &nbsp; To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling•&nbsp; &nbsp; To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times•&nbsp; &nbsp; To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times•&nbsp; &nbsp; To be consistently well groomed &amp; professional in appearance and to make sure that all Front Office employees on duty are correctly groomed and wearing the appropriate uniform and name badge at all times•&nbsp; &nbsp; To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date•&nbsp; &nbsp; To carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management•&nbsp; &nbsp; Together with the Front Office Manager, to be overall responsible for the quality of the welcome received by our guests and visitors and to ensure that guests and visitors are welcomed warmly checked in/out correctly and efficiently and that all charges are added to guest bills correctly and speedily•&nbsp; &nbsp; To ensure that all guests’ passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards•&nbsp; &nbsp; To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information•&nbsp; &nbsp; To assist in managing and coordinating all group and VIP arrivals and stays, ensuring that Reservations, Guest Relations and Reception work together with all other hotel departments so that arrival, stay and departure of such guests run smoothly and according to the hotel’s standards•&nbsp; &nbsp; Participates in Monthly Statistics and Reports.•&nbsp; &nbsp; Selects and blocks the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the proper preparation of Rooms.•&nbsp; &nbsp; Inspects the VIP's Arrival's Rooms Before arrival Time, and to Make sure that every thing is ready, by checking Fruit basket, amenities, Mini bar, etc.•&nbsp; &nbsp; Greets the VIP guests in the absence of the Front Office Manager, or when he delegate, and escort them to the Rooms.•&nbsp; &nbsp; Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.

Assistant Manager, Front Office

EDEN'S Homes & Villas

As our Guest Relations Manager, you will be the heart of our guest experience. You will be responsible for ensuring every guest enjoys a seamless, luxurious, and memorable stay at our properties across Dubai. From the moment they book until they check out, you will anticipate their needs, resolve any issues swiftly, and act as the friendly, professional face of EDEN S Homes &amp; Villas. Your goal is to drive 5-star reviews and build lasting guest loyalty.
Primary Responsibilities
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 <li>Pre-Arrival &amp; Planning:
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 <li>Proactively communicate with guests before arrival, providing essential information, check-in instructions, and personalized recommendations for their Dubai stay.</li>
 <li>Coordinate guest preferences and special requests to ensure a tailored experience.</li>
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 </li>
 <li>Seamless Check-in &amp; Check-out:
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 <li>Manage all aspects of guest arrivals and departures, including key handover (in-person or via smart locks), property orientation, and final inspections.</li>
 <li>Ensure all mandatory guest registrations with Dubai Tourism and Commerce Marketing (DTCM) are completed accurately and on time.</li>
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 <li>24/7 Guest Support:
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 <li>Be the primary point of contact for guests throughout their stay, responding promptly and professionally to all inquiries via phone, chat, email, and booking platforms.</li>
 <li>Efficiently resolve any guest issues or complaints, coordinating with maintenance, cleaning, and other teams as needed, always aiming for quick and satisfactory solutions.</li>
 <li>Handle emergency situations with calm and efficiency, ensuring guest safety and property protection.</li>
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 </li>
 <li>Guest Satisfaction &amp; Reviews:
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 <li>Proactively seek guest feedback and identify opportunities to enhance their experience.</li>
 <li>Encourage guests to leave positive reviews and actively manage online review platforms, responding professionally to all feedback.</li>
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 <li>Property Liaison:
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 <li>Communicate guest feedback and any property-related issues directly to the Property Management team for prompt action.</li>
 <li>Ensure properties are always stocked with essential linens, toiletries, and welcome amenities.</li>
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 <li>Continuous Improvement:
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 <li>Contribute ideas and insights to improve guest services processes and enhance the overall guest journey.</li>
 <li>Stay informed about Dubai s attractions, events, and services to provide accurate and engaging recommendations to guests.</li>
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Guest Relations Manager

The Oriental Hotel Apartment

ob Title: Guest Service Agent (Experienced in IDS ONLY)Location: Dubai, UAEJob Description:We are looking for a skilled and customer-oriented Guest Service Agent to join our team. The ideal candidate must have solid experience using IDS software and a background in front office operations.Responsibilities:<ul><li>Handle guest check-in and check-out procedures efficiently using IDS</li></ul><ul><li>Respond to guest inquiries and provide excellent customer service</li></ul><ul><li>Coordinate with housekeeping and other departments for smooth operations</li></ul><ul><li>Maintain accurate records and reports</li></ul>Requirements:<ul><li>Proven experience as a Guest Service Agent or Front Office Associate</li></ul><ul><li>Proficiency in IDS software is mandatory</li></ul><ul><li>Strong communication and interpersonal skills</li></ul><ul><li>Presentable and professional demeanor</li></ul><ul><li>Willing to work in shifts</li></ul>Job Type: Full-timeLocation: Dubai, UAEInterested candidates may apply directly through Indeed or send their CV to theorientalhotelapartment@gmail.comJob Type: Full-timePay: AED2,800.00 - AED3,000.00 per month

Guest Service Agent

Holiday Inn Express Dubai Internet City

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.Duties &amp; Responsibilities:<ul><li>Welcoming guests as they arrive and checking them into their rooms</li><li>Answering phone calls and responding to guest inquiries</li><li>Handling guest complaints and resolving issues in a timely and professional manner</li><li>Processing payments and maintaining accurate guest records</li><li>Assisting guests with luggage and other requests</li><li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li><li>Maintaining a clean and organized front desk area</li><li>Providing information about hotel amenities, local attractions, and restaurants</li><li>Upselling hotel services</li><li>Ensuring guest satisfaction throughout their stay</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,400.00 - AED1,440.00 per monthApplication Question(s):<ul><li>Are you locally available in UAE and able to join immediately?</li></ul>Experience:<ul><li>Guest Service: 1 year (Required)</li></ul>

Explore 7334+ Guest service manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7334 guest service manager jobs IN Dubai

Nest Manager

Guest Relation Manager

Restaurant Captain

Assistant Manager, Front Office

Guest Relations Manager

Guest Service Agent

Guest Service Agent