operations manager

customer success manager

service advisor

assistant manager

assistant security manager

guest service manager

ingenious vacation home rentals LLC

ngenious Vacation Homes LLC is a premium short-term rental company managing luxury apartments in Downtown Dubai. We&rsquo;re seeking a proactive Guest Relationship Manager to ensure exceptional guest experiences from inquiry to checkout. This role is ideal for someone with hospitality experience who thrives on communication, organization, and problem-solving.Key Responsibilities<ul><li>Respond to guest messages and calls via Airbnb, WhatsApp, and email.</li><li>Coordinate check-ins, check-outs, and guest ID verification.</li><li>Resolve guest issues promptly and professionally during their stay.</li><li>Work closely with cleaning, maintenance, and front desk teams.</li><li>Encourage positive reviews and manage guest feedback.</li><li>Provide local recommendations and concierge-style support.</li></ul>Requirements<ul><li>2+ years in hospitality, customer service, or short-term rentals.</li><li>Strong written and spoken English (Arabic a plus).</li><li>Familiarity with Airbnb, Booking.com, or PMS tools like Hostaway.</li><li>Tech-savvy, organized, and able to multitask.</li><li>Willing to work flexible hours including weekends and evenings.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Bonus based on performance</li><li>Growth opportunities in a fast-scaling hospitality company</li><li>Dynamic and supportive team environment</li></ul>To Apply: Submit your CV and a short message on why you&rsquo;re a great fit. Immediate start preferred.Job Type: Full-timePay: From AED4,000.00 per month

Guest Relations Manager

SIRO Hotels

<div>
 ( 17881 )
 
 
 
 SIRO One Za&rsquo;abeel
 
 is more than a hotel &ndash; it&rsquo;s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality &ndash; through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
 
 
 Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they&rsquo;re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
 
 
 Be a part of the world&rsquo;s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
 
 SIRO One Za&rsquo;abeel
 
 creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.
 
 SIRO One Za&rsquo;abeel
 
 is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.
 
 
 
 
 About The Role
 
 
 
 
 The purpose of this position is to manage the department daily tasks, assist in the training and counseling of the Team, reporting and manage any discrepancies necessary. Must be able to handle guest complaints and resolve them in an autonomous way, making track of resolution and following up. With experience in a high-quality luxury boutique Hotel/Resort, the Assistant Manager FO will support the Director of F. House and remaining Team Members in offering the highest level of customer service and making sure that the tools necessary to be successful are present. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Most have a hands-on approach. Manages the flow of questions and directs guests within the lobby.
 
 
 
 
 About You
 
 
 
 
 <ul>
 <li>
 Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members from all Departments.
 </li>
 <li>
 Serve as a role model to demonstrate appropriate behaviours. Demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Assist the Director of Front Of House to supervise and manage the department Team Members. Understands employee positions to perform duties in their absence or in high demand times.
 </li>
 <li>
 Assist the Director of Front Of House to manage day-to-day operations, ensuring the quality, following of SOP&rsquo;s and meeting the expectations of the guests on a daily basis.
 </li>
 <li>
 Assists in setting Departmental and individual goals and plans to prioritize, organize, and accomplish quality of service.
 </li>
 <li>
 Evaluate the staffing requirements and prepare work schedules, ensuring that there is appropriate coverage according to hotel occupancy.
 </li>
 <li>
 Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Makes an accurate record of all complaints or issues, following up with guests for total satisfaction.
 </li>
 <li>
 Support implementation of the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Is knowledgeable of the Hotel services, Membership advantages and inclusions. Provide immediate assistance to guests as requested.
 </li>
 <li>
 Can create a positive work environment by an active manner, being present in the Front of The House.
 </li>
 <li>
 Communicates and assists the Team to understand guest needs, providing guidance, feedback, and individual coaching when needed. Can follow the training program for each Team member position.
 </li>
 <li>
 Serve as a leader in displaying outstanding hospitality skills and being an example.
 </li>
 <li>
 Empowers the Team to provide excellent customer service, observing behaviours and providing feedback.
 </li>
 <li>
 Interacting with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Record guest issues in the guest response tracking system. Review and share Guest satisfaction results with the Team.
 </li>
 <li>
 Setting performance standards and monitoring performance.
 </li>
 <li>
 Assist as needed in the interviewing and hiring of team members with the appropriate skills.
 </li>
 <li>
 To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
 </li>
 <li>
 Participate as needed in the investigation of Team Members and guest accidents.
 </li>
 <li>
 Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 </li>
 <li>
 Understand and complies with security, health and safety policies and procedures.
 </li>
 <li>
 Ensure compliance with all policies, standards, and procedures.
 </li>
 <li>
 To assist with any other duties as required by the Hotel Manager or another member of the management team.
 
 
 </li>
 </ul>
 
 
 About You
 
 
 
 
 <ul>
 <li>
 Minimum two years working in a luxury, or boutique hotel in a similar position.
 </li>
 <li>
 Previous guest service and reservations experience required.
 </li>
 <li>
 Hotel Opening experience is a plus.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Manager, Front Office, SIRO One Za'abeel

The Meydan Hotel

<div>
 
 
 About The Job
 
 
 
 Shaped in the form of a wave in motion, The Meydan Hotel is designed for urban elegance. Within fifteen minutes of the airport and close to the heart of the city, the hotel combines contemporary luxury with exceptional dining options, an outstanding infinity pool and a world-class golfing range
 
 
 
 
 
 
 About The Role
 
 
 
 As Guest Service Executive, you will be the face of The Meydan Hotel, providing a warm and professional welcome to all guests and visitors. In this pivotal role, you are responsible for handling check-in and check-out procedures, managing guest inquiries both in person and over the phone, and ensuring a seamless guest experience from arrival to departure. The Front Desk Receptionist
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 <ul>
 <li>
 Greet guests upon arrival and provide prompt, courteous assistance.
 </li>
 <li>
 Handle guest check-in and check-out processes efficiently.
 </li>
 <li>
 Maintains accurate guest records and upholds the highest standards of service and hospitality in every interaction.
 </li>
 <li>
 Responds to guest inquiries in a timely manner.
 </li>
 <li>
 Coordinate with housekeeping, concierge, and other departments to ensure guest needs are met.
 </li>
 <li>
 Maintain a tidy and organized front desk area.
 </li>
 <li>
 Process payments and issue room keys while adhering to security protocols.
 </li>
 <li>
 Address guest concerns or complaints professionally and escalate as necessary.
 </li>
 <li>
 Provide information about hotel amenities, services, and local attractions.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience Required
 
 
 <ul>
 <li>
 Previous experience in front desk, receptionist, or customer service role within the hospitality industry is highly preferred.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests of diverse backgrounds.
 </li>
 <li>
 Strong organizational and multitasking abilities to manage a fast-paced front desk environment.
 </li>
 <li>
 Proficiency in hotel property management systems, particularly familiarity with Opera Cloud, as well as standard office software (e.g., MS Office Suite).
 </li>
 <li>
 Demonstrated ability to resolve guest issues calmly and efficiently, ensuring guest satisfaction.
 </li>
 <li>
 Attention to detail with a commitment to maintaining accurate guest records and upholding confidentiality.
 </li>
 <li>
 Positive attitude, polished appearance, and a genuine passion for delivering exceptional service.
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays as required by hotel operations.
 </li>
 <li>
 Knowledge of local attractions and the ability to provide recommendations to guests is an added advantage.
 </li>
 <li>
 Team player with a strong sense of responsibility and reliability.
 </li>
 </ul>
 
 
</div>

Guest Service Executive

Jumeirah

<div>
 
 
 
 About Jumeirah&nbsp;
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Service Executive
 
 to join
 
 Jumeirah Mina Al Salam
 
 .&nbsp;The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 
 </li>
 <li>
 
 Process guest payments and billing inquiries, managing cash and credit transactions securely.
 
 </li>
 <li>
 
 Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.
 
 </li>
 <li>
 
 Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.
 
 </li>
 <li>
 
 Handle and resolve guest complaints professionally, using a solutions-oriented approach and escalating when necessary.
 
 </li>
 <li>
 
 Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.
 
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 
 Minimum two years&rsquo; experience in hospitality or guest service-related work
 
 </li>
 <li>
 
 Highschool diploma or general education in Business Administration preferred
 
 </li>
 <li>
 
 Strong Customer service orientation and ownership
 
 </li>
 <li>
 
 Fluent in English (reading, writing, and speaking is essential); proficiency in additional languages such as Russian, German, French, or Arabic is preferred
 
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 
 Supportive and inclusive work environment
 
 </li>
 <li>
 
 Access to Learning &amp; Development programmes and clear career pathways
 
 </li>
 <li>
 
 Opportunities for internal mobility within our global network
 
 </li>
 <li>
 
 Colleague discounts on food, beverage, and hotel stays worldwide
 
 </li>
 <li>
 
 Company-provided shared accommodation
 
 </li>
 <li>
 
 Comprehensive healthcare and life insurance coverage
 
 </li>
 <li>
 
 Paid annual leave and flight from your home country
 
 </li>
 <li>
 
 Performance-based incentives tailored to your role
 
 </li>
 <li>
 
 Competitive tax-free salary paid in UAE Dirhams (AED)
 
 </li>
 </ul>
</div>

Guest Service Executive - Front Office - Jumeirah Mina Al Salam

IBIS

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Job Description
 
 
 
 
 Guest Service Agent
 
 
 
 First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What is in it for you:
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide.
 </li>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 
 
 </li>
 </ul>
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
 </li>
 <li>
 Take the initiative to add a personalized experience.
 </li>
 <li>
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Service focused personality is essential; experience is an asset.
 </li>
 <li>
 Prior experience working with Opera / Opera cloud or a related system.
 </li>
 <li>
 Fluency in English &amp; Arabic; additional languages are a plus.
 </li>
 <li>
 Bachelors or diplomas/certifications are required.
 </li>
 <li>
 Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Service Agent

Hilton

<div>Restaurant Manager - Franchise
Job Requirements 
 
The Restaurant Manager will lead and oversee the entire Food &amp; Beverage operations of the restaurant, ensuring exceptional guest experiences, efficient service standards, and continuous revenue growth. As the HOD of the F&amp;B team, the role requires strong strategic thinking, operational excellence, and the ability to train, mentor, and develop the team to achieve departmental and hotel goals. Russian-speaking candidates will be given priority due to guest demographic needs.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3>
Operational &amp; Leadership Responsibilities<ul><li>
Oversee all daily restaurant operations, ensuring smooth service delivery and high standards of quality and hygiene.</li><li>
Lead, supervise, and motivate the entire F&amp;B team to deliver exceptional guest service.</li><li>
Ensure compliance with hotel brand standards, health &amp; safety regulations, and HACCP requirements.</li><li>
Conduct regular briefings, performance reviews, and team meetings.</li><li>
Maintain strong interdepartmental communication, especially with Kitchen, FO, Sales, and Finance teams.</li></ul>
Strategic &amp; Revenue Responsibilities<ul><li>
Develop and execute strategies to increase revenue, average check, and overall profitability.</li><li>
Monitor daily sales, forecast F&amp;B revenue, and implement upselling initiatives.</li><li>
Analyze financial performance, cost control, and labor productivity; propose action plans for improvement.</li><li>
Work closely with the Executive Chef and Sales team on menu engineering, promotions, and guest experience enhancements.</li><li>
Implement innovative F&amp;B concepts, seasonal offerings, and promotional campaigns to drive business growth.</li></ul>
Training &amp; Development<ul><li>
Train and guide the team on service standards, SOPs, upselling techniques, and guest handling.</li><li>
Identify skills gaps and ensure continuous on-the-job coaching.</li><li>
Create a culture of accountability, teamwork, and service excellence.</li></ul>
Guest Experience<ul><li>
Ensure consistent delivery of guest satisfaction, addressing feedback promptly and professionally.</li><li>
Build strong guest relationships and encourage repeat business.</li><li>
Handle complaints effectively, ensuring service recovery and guest retention.</li></ul>
Administrative Responsibilities<ul><li>
Prepare schedules, duty rosters, and manpower plans based on business needs.</li><li>
Oversee inventory, ordering, and cost control of F&amp;B supplies.</li><li>
Maintain accurate documentation, HACCP logs, and departmental reports.</li></ul> 

Work Experience 
 
Minimum 3&ndash;5 years of experience as a Restaurant Manager or Assistant Restaurant Manager in a 4- or 5-star hotel.
Strong leadership, communication, and team management skills.
Proven track record in revenue growth, cost control, and operational excellence.
Knowledge of POS systems, budgeting, and forecasting.
Excellent guest service, problem-solving, and decision-making abilities.
Ability to work under pressure and lead a diverse team.
Russian-speaking candidates are encouraged to apply. 
Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Restaurant Manager - Franchise

PALAZZO VERSACE DUBAI

Job Summary: We are seeking a highly experienced and service-oriented Butler Manager to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills. Key Responsibilities: <ul><li>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</li><li>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</li><li>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</li><li>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</li><li>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</li><li>Maintain and update guest profiles, preferences, and histories to enhance future stays.</li><li>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</li><li>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</li></ul> Requirements: <ul><li>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</li><li>Proven leadership experience in managing a high-performing team.</li><li>Exceptional communication, interpersonal, and guest engagement skills.</li><li>Strong knowledge of luxury standards, etiquette, and personalized service.</li><li>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</li><li>Fluency in English; additional languages are a plus.</li><li>Professional training in hospitality or certified butler training preferred.</li></ul>

Butler Manager

Explore 4802+ Guest service manager in Dubai this December. Find roles across top companies and apply now to boost your career.