receptionist

housekeeping attendant

housekeeping supervisor

hostess

customer service executive

guest service supervisor

Accor Group

<b><br>Job Title<br>Front Office Supervisor   Floating Heritage Hotel   Dubai, UAE<br>Job Description<br>Front Office Supervisor   Floating Heritage Hotel   Dubai, UAE</b><br> <br>Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience.<br> <br><b>Job Details:<br> <br>Job Location: Dubai, UAE<br>Industry: Hotel / Resort / Lodging<br>Function: Receptionist / Front Desk<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Position Overview:</b><br> <br>As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel.<br> <br><b>What You ll Do:<br></b> <br>* Supervise the front office team and coordinate work schedules, attendance, and shift planning<br>* Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification<br>* Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance<br>* Monitor and optimize communication between front office, housekeeping, and other departments<br>* Conduct daily briefings and ongoing service training to maintain hospitality standards<br>* Handle and resolve guest concerns, ensuring satisfaction with attention to detail<br>* Perform duties during night shift operations, including audit procedures and system transitions<br>* Ensure accurate guest documentation and reservation data using Opera<br>* Personally inspect VIP or blocked rooms prior to arrival<br> <br><b>Ideal Profile:<br></b> <br>* Previous leadership experience in a hotel front office setting<br>* Proficient in Microsoft Windows and Opera PMS<br>* Strong interpersonal, conflict resolution, and guest service skills<br>* Professional appearance and high reliability<br>* Comfortable working under pressure in a fast-paced, luxury hospitality environment<br>* Committed to teamwork, service excellence, and guest satisfaction<br> <br><b>Why Join Us:<br></b> <br>* Be part of a one-of-a-kind hospitality experience aboard the legendary QE2<br>* Work in a historically significant, high-profile hotel brand in the heart of Dubai<br>* Access training, growth, and development opportunities within a renowned hospitality group<br>* Enjoy a vibrant and collaborative work culture focused on excellence and heritage<br>

Front Office Supervisor Floating Heritage

The First Group

<b>Job Description</b><br><div>
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<p> <strong>Job Summary:</strong> </p> <p>The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.</p> <p>Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.</p> <p> </p> <p> <strong>KEY RESPONSIBILITIES</strong> </p> <ul> <li>Ensure company brand standards, policies and procedures are always adhered to.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Provide customers a positive first and last impression and maintain it at all times.</li> <li>Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li> <li>Provide the team with necessary training and support.</li> <li>Bookkeeping duties, such as balancing accounts (credit limit).</li> <li>Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li> <li>Always ensure outstanding customer care.</li> <li>Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li> <li>Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li> <li>Adhere to company credit limit policies.</li> <li>Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li> <li>Build strong relationships and liaise with all other department s especially housekeeping, reservation etc.</li> <li>Cross check all billing instructions are correctly updated.</li> <li>Ensure Front Office log book / checklist is always updated and actioned upon.</li> <li>Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Take responsibility in the absence of the Duty Manager/Front Office Manager.</li> </ul>
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Desired Skill &amp; Expertise<br></b><div>
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<ul> <li>At least 2 years  experience as Front Office Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> <span>Pleasant personality with good problem-solving skills</span></li></ul></div></div></div>

Front Office Supervisor

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Job Description</b><br><div>
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<p> </p> <p> <strong> <span>Job Summary:</span></strong>  </p> <p> </p> <p>The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.</p> <p>A Guest Relations Supervisor is responsible for guests satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advice, and information is delivered when requested.</p> <p> </p> <p> <strong>KEY RESPONSIBILITES</strong> </p> <ul> <li>Ensure exceptional personalized service to hotel guests</li> <li>Ensure brand standards, policies and procedures are adhered to all times</li> <li>Respond to guest enquiries with courtesy, knowledge and confidence</li> <li>Ensure requests made prior to guest arrivals are communicated to relevant departments </li> <li>Inspects VIP rooms prior to arrival, greet and escort guests personally on arrival/ bidding farewell in accordance with TFC standards</li> <li>Ensure for all VIP guest arrival and departure are checked daily and act according to the preparation needed (amenities, transfer, etc.)</li> <li>Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and FCP expectations</li> <li>Make courtesy calls to ensure guests satisfaction after arrival and create reports on the feedback</li> <li>Handle enquiries and complaints, promptly and efficiently</li> <li>Seeks, listens, and responds to guest feedback</li> <li>Assist hotel guests with all inquiries related to room set up arrangements</li> <li>Manage all communication with VIP guests and ensure satisfaction at time of check out and monitor all packages and taxes and divert same to guest room</li> <li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property</li> <li>Ensure the team projects a professional manner with an emphasis on hospitality and guest service</li> <li>Proficiency in using computer software to monitor inventory and perform other record keeping tasks</li> <li>Ensure that VIP guest supplies and amenities are offered and replenished to the required standards</li> <li>Review personalized amenities for each guest based on the data that we have for each guest </li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed</li> </ul>
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Desired Skill &amp; Expertise</b><br><div>
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<p> </p> <ul> <li>At least 2 years  experience as Guest Relation Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> <span>Pleasant personality with good problem-solving skills</span></li></ul></div></div></div>

Guest Relation Supervisor

ACCOR

<p>We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.</p> <ul> <li>Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li> <li>Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li> <li>Monitor and maintain appropriate standards of conduct among team members</li> <li>Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li> <li>Report operational defects and guest-related issues to management promptly</li> <li>Conduct and oversee training and cross-training initiatives within the department</li> <li>Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li> <li>Ensure smooth communication between shifts and departments</li> <li>Resolve guest complaints and concerns efficiently and professionally</li> <li>Implement and maintain front office systems and procedures to optimize efficiency</li> </ul>

Night Supervisor

Merex Investment Group

<p>Here's your chance to step into the role of <strong>Guest Care Attendant   Guest Operations</strong>   AIN Dubai - Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:</p>
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 <li>Greet and assist guests courteously upon arrival and throughout their visit</li>
 <li>Provide accurate information about Ain Dubai s attractions, services, and facilities</li>
 <li>Respond promptly to guest inquiries, concerns, and feedback, escalating when necessary</li>
 <li>Ensure cleanliness and orderliness in guest areas, including queue lines, cabins, and waiting zones</li>
 <li>Support crowd control and guest flow during peak hours and special events</li>
 <li>Monitor guest safety and comfort, reporting any incidents or hazards to the supervisor</li>
 <li>Assist in the implementation of guest service initiatives and promotional activities</li>
 <li>Follow all operational procedures and safety protocols to ensure a secure environment</li>
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Guest Care Attendant - Guest Operations

PJS Global DMCC

<p><b>Job Title:</b> Guest Service Associate<br/><b>Location:</b> Dubai</p><p><b>Job Summary:</b></p><p>The personal is responsible for maintaining the cleanliness and hygiene of the office premises and ensuring a comfortable and welcoming environment for employees and visitors. The role also includes preparing and serving tea, coffee, and refreshments, assisting with office errands, and supporting the admin team with basic tasks.</p><p><b>Key Responsibilities:Housekeeping &amp; Cleanliness:</b></p><ul><li>Ensure that all offices, meeting rooms, pantry, and common areas are clean and well-maintained at all times.</li><li>Perform daily cleaning tasks such as sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.</li><li>Empty trash bins regularly and dispose of waste properly.</li><li>Refill supplies like paper towels, soap, tissue, and drinking water as needed.</li><li>Maintain cleanliness and organization of pantry and kitchen areas.</li></ul><p><b>Tea &amp; Refreshment Service:</b></p><ul><li>Prepare and serve tea, coffee, water, and other refreshments to staff and guests promptly.</li><li>Ensure clean cups, glasses, and utensils are available at all times.</li><li>Maintain stock of pantry items and inform admin if supplies are low.</li></ul><p><b>Office Support:</b></p><ul><li>Assist in setting up meeting rooms before and after meetings.</li><li>Support administrative tasks such as filing, photocopying, and delivering documents as instructed.</li><li>Handle indoor and outdoor office errands such as collecting parcels, documents, or groceries when required.</li><li>Ensure proper handling of office equipment and report any maintenance needs to admin.</li></ul><p><b>General Duties:</b></p><ul><li>Maintain a polite and professional attitude toward staff and visitors.</li><li>Follow all hygiene, safety, and security guidelines.</li><li>Perform any other duties as assigned by the supervisor or management.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Minimum High School education or equivalent.</li><li>Prior experience as guest service in hotel Industry or Hospitality</li><li>Basic understanding of cleaning and hygiene standards.</li><li>Good communication and interpersonal skills.</li><li>Honest, reliable, and punctual.</li><li>Neat personal appearance and positive attitude.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

Guest Service Associate

Shamal LLC

<div>Overview:
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Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.</div><div></div><div><br>
This role falls under our <b>Dubai Harbour Marinas</b> umbrella and we are seeking an individual who will represent the marina, conduct guest services duties according to the instructions of Guest Services Supervisor and established written procedures. To support the Marina to deliver an innovative guest experience that resists predictability.</div>
Responsibilities:
<ul><li>To greet and take care of marina guests and handle all inquiries.</li><li>
To accomplish general office procedures such as customer e-mailing responses, necessary documents&rsquo; preparation for signing the contracts, updating customer data base, regular reports etc.</li><li>
To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To insert all necessary data and keep records up to date to operate the marina management software properly.</li><li>
To collect payments and hand over to the accounting department along with related reports</li><li>
Carry out any other reasonable task as assigned by the management.</li><li>
Provide outstanding services and ensure customer satisfaction</li><li>
Address customer concerns and complaints promptly and professionally.</li><li>
Respond to customer needs and requests in a timely manner.</li><li>
Prepare operational and financial records for Management to review</li><li>
Post charges to customers and handle payments transactions.</li><li>
Evaluate the performance and provide appropriate feedback.</li><li>
Clear and handle the outstanding balances.</li><li>
Maintain the customer&rsquo;s account with the MMS</li><li>
and proprietary information,and protect company assets.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas</li></ul>
Qualifications:
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Preferred Educational Qualifications And Professional Certifications</b></div><ul><li>
High school or bachelor&rsquo;s degree (Preferably from a Maritime School or a School of Tourism)</li></ul><div><b>
Experience</b></div><ul><li>
Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years</li></ul><div></div><div><br>
For or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/</div><div><b><br>
Note </b>Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div><div></div>

Guest Service Executive

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