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customer service representative

front desk receptionist

guest service supervisor

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:
Administration:<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul>
Financial and Revenue Responsibilities:<ul><li>
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li></ul>
Training and Human Resources:<ul><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Service Responsibilities:<ul><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li></ul><ul><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li><li>
To strictly respect the room keys and section keys handover procedures</li></ul> 

Qualifications 
<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Officer

MAHY Khoory

The Guest Service Agent is responsible for delivering exceptional customer service to guests from arrival to departure. The role ensures smooth check-in/check-out procedures, handles guest inquiries, and addresses any concerns promptly while maintaining a welcoming and professional atmosphere.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Handle reservations, room assignments, and guest requests efficiently and accurately.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Respond promptly to guest complaints and ensure effective resolution to enhance guest satisfaction.</li><li>Answer incoming calls and emails, manage bookings, and transfer calls as necessary.</li><li>Maintain accurate records of guest information, payments, and billing.</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs.</li><li>Ensure compliance with hotel policies, safety, and security procedures.</li><li>Promote hotel facilities and upsell rooms, amenities, and services when appropriate.</li><li>Maintain a professional and welcoming front desk area at all times.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree / Diploma in Hospitality Management or related field preferred.</li><li>Previous experience in front office, hospitality, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving ability and attention to detail.</li><li>Proficient in MS Office and hotel property management systems (PMS).</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluency in English and Arabic</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthExperience:<ul><li>Guest Service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Guest Service Agent

Minor Hotels

<div>Company Description 
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Oval Dental Clinic

<ul><li>Previous experience in guest services, customer service, hospitality, or healthcare reception is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage time effectively.</li><li>Proficiency in English and Arabic (additional languages are an asset).</li><li>Computer literacy (MS Office, scheduling systems, CRM software).</li><li>Patient, empathetic, and service-oriented personality.</li><li>Professional appearance and well-groomed at all times.</li><li>Courteous, approachable, and welcoming attitude.</li><li>Strong sense of responsibility and reliability.</li><li>Ability to work well under pressure and in a fast-paced environment.</li><li>Team player with a proactive and positive outlook.</li><li>Knowledge of customer service standards and guest relations etiquette.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Beach Walk Boutique Hotel

ACCOUNTABILITIESEnsure that the group standards are understood and upheld by all Front office team members under the guidance of the Front Office Manager.Maintaining and developing agreed operating procedures involved in the Front Office under the guidance of the Front Office Manager.Also ensuring that all team members adhere to the correct procedures as laid down in the operating manuals.Ensure the overall efficient performance of the Front office department under the guidance of the Front Office Manager.ESSENTIAL DUTIES AND RESPONSIBILITIESTo ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.To be responsible for the maximization of room sales and revenue for the hotel.Works under the guidance of the Front Office Manager.To ensure a consistently high standard of presentation is maintained for both the department and its personnel.Ensures Sales attitude is adaptable at all times and maintains an awareness of all sales opportunities within the hotel.To ensure a high level of guest service is consistently maintained.To ensure high level of product knowledge of the hotel and local area.To ensure our guests receive a fast, efficient check-in and checkout process.To maintain and update guest history and marketing data base as laid down in the front office procedures.To ensure an effective system of room allocation as per guests&rsquo; bookings, requests and availability under the guidance of the Front Office Manager.To ensure that all guests&rsquo; complaints and queries are handled with the utmost discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required under the guidance of the Front Office Manager.To be aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. Meet VIP guests upon arrival and escorts them to the rooms whenever required under the guidance of the Front Office Manager.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.To ensure that telephones are answered quickly and efficiently, following company standards.To ensure that all hotel literature is kept updated and available through the Front Office department to maximize sales opportunities in line with the current policies &amp; procedures.To report any non-compliances or unusual/suspicious activities to the concerned departments.Ensures concerned supervisors are kept full aware of any relevant feedback from either customers or other departments.Ensures all duty shift procedure checklists are continuously monitored and all tasks completed by the end of the shift.Assists in all Rooms &amp; Guest Services functions when needed under the guidance of the Front Office Manager.In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses under the guidance of the Front Office Manager.To review in conjunction with the respective Department Heads, the current business practices for front office, and identify critical re-enforcement and improvement areas to the hotel under the guidance of the Front Office Manager.To audit the overall service delivery and the selling / Up selling skills of the Front office team, and to devise training plans aimed at ensuring optimal functioning of the department under the guidance of the Front Office Manager.To understand and be able to support the technical aspects of WinCLOUD at the hotel, as related to data flows in the systems.Attends Management meetings and daily briefings as per the instruction from the Front Office Manager or higher management.Ensures all Front Office colleagues with cash handling responsibilities strictly adhere to all hotel and company policies and procedures in this regard under the guidance of the Front Office Manager.Supervise / Train team members to assist guests, deliver service and establishes comprehensive training programmes for the department.Mentor team members, give feedback on their performance and lead by exampleManage team members ideally during working hours and assist when necessary under the guidance of the Front Office Manager.Adheres to all HR and Hotel policies and proceduresActively participates in energy saving and recycling initiatives under the guidance of the Front Office ManagerJob Type: Full-time

GSE - Guest Service Executive

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for an
 
 Service One Agent
 
 to join our T
 
 elecommunications
 
 team at
 
 Jumeirah Beach Hotel
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.&nbsp;
 </li>
 <li>
 Entering of HotSOS guest requests and monitoring of response timing.&nbsp;
 </li>
 <li>
 Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are correctly input into PMS.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are given on time and that the task is completed in PMS.&nbsp;&nbsp;
 </li>
 <li>
 Monitoring E Butler Chat and responding within 60 second&nbsp;
 </li>
 </ul>
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
</div>

Guest Service Assistant

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GSE - Guest Service Executive

Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel

Guest Service Assistant