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guest services attendant

Hilton

<div>Bell Attendant - Hilton Abu Dhabi Yas Island
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul>
<li>Positive attitude and communication skills</li>
<li>Ability to work flexible hours</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own and as part of a team</li>
<li>Commitment to respond to Guest requests and deliver high levels of service</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience as a Bell person</li>
<li>Previous experience working within a hotel</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bell Attendant - Hilton Abu Dhabi Yas Island

Al Dhannah Golf Club

Vacancy: Outside Service AttendantLocation: Al Dhannah Golf Club, Abu Dhabi, UAEDepartment: Golf OperationsReports to: Golf Operation SupervisorEmployment Type: Full-timeAbout Al Dhannah Golf ClubAl Dhannah Golf Club is an award-winning 9-hole championship course located on the Arabian Gulf in the Western Region of Abu Dhabi. Proudly recognized as the Best 9-Hole Golf Course in the Middle East, the club offers a beautifully maintained course, modern practice facilities including a driving range and short-game area, and a warm, welcoming clubhouse atmosphere. With a growing membership base and an active calendar of events, the club combines professional standards with genuine community spirit and hospitality.Role Description:We are looking for an Outside Service Attendant to assist with daily golf operations, including:<ul><li>Greeting members and guests and ensuring a welcoming experience</li><li>Preparing golf carts and maintaining equipment</li><li>Maintaining the driving range and overall cleanliness of the facility</li><li>Supporting golf operations and events</li><li>Providing exceptional customer service to ensure guests enjoy their time at the club</li></ul>Qualifications:<ul><li>Prior experience in the golf industry is a must</li><li>Strong customer service and interpersonal skills</li><li>Ability to handle and maintain golf carts and equipment</li><li>Physical ability to lift equipment and stand for extended periods</li><li>Flexibility to work outdoors and in shifts, including weekends and holidays</li><li>Proficient in English; additional languages are an advantage</li><li>Self-motivated, reliable, and able to work independently and as part of a team</li><li>Candidates must already be based in the UAE</li></ul>Why Join UsThis is an exciting opportunity to be an integral part of the golf experience at Al Dhannah Golf Club, one of the UAE&rsquo;s most respected and community-focused clubs. As an Outside Service Attendant, you&rsquo;ll work in a dynamic outdoor environment, support daily golf operations, and ensure our members and guests enjoy a seamless experience. You&rsquo;ll join a passionate team, gain hands-on experience in golf operations, and contribute to a club recognized for excellence in hospitality and service.Job Type: Full-timeApplication Question(s):<ul><li>Are you willing relocate in Al Dhannah City? </li><li>Do you have any golf industry experience?</li></ul>

Outside Service Attendant

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park 
</li></ul>Essential:
<ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul>Desirable:
<ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Guest Services Associate

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
Customer relations<ul><li>Establish good working relationships with the guests and your colleagues.</li></ul>
Professional techniques / Production<ul><li>Ensure that the guest service is excellent so that he/she will return to the hotel.</li><li>Update Guest history.</li><li>Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.</li><li>Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.</li><li>Follow up on the guest requests and ensure it is done or offer alternative solution.</li><li>Own the problem, solve it and follow up, involve your supervisor when it is necessary.</li><li>Ensure that the service offered and the provisions provided to the guests are up to company standard.</li><li>Ensure that the service provided to the guests will win their loyalty to return to the company.</li><li>Provide wake-up calls as requested by the guests.</li><li>Inform the guest of all the conditions related to their stay in the hotel.</li><li>Forward any messages received for the guest.</li><li>Forward all relevant information to the other departments in the hotel.</li><li>Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.</li><li>Perform miscellaneous job-related duties as assigned.</li></ul>
 Commercial / Sales<ul><li>Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.</li></ul>
 Management and administration<ul><li>Ensure that the handing of a reservation for the hotel is done with complete professionalism.</li><li>Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.</li><li>Attend all the departmental briefing and training programs concerned.</li><li>Prepare lists of arrivals, departures, residents and VIPs.</li><li>Apply Policy and Procedure for cash handling as per Hotel regulation.</li><li>Apply Guest Credit Policy as per Hotel regulation.</li></ul><div> 
Qualifications</div><ul><li> 
University graduate / Hotel Management or related course.
</li><li>At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels. 
</li></ul> 
<div>Additional Information</div> 
Skills / Qualities<ul><li> Opera know-how</li><li>Health in good condition</li><li>Fluent in English language and conversational Arabic</li></ul></div>

Guest Service Attendant

<div>Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist guests and clients in an appropriate and timely manner</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Adhere to cash handling procedures</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Upsell with latest departmental incentives</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure compliance with all health and safety regulations</li>
</ul>What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Excellent attention to detail</li>
<li>High standards of cleanliness</li>
<li>Ability to work in a consistently professional and helpful manner</li>
<li>Previous spa experience or general spa knowledge</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers

Danat Al Emarat Hospital for Women & Children

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 
 
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 
 
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist patients to ensure a positive and professional experience.
 </li>
 <li>
 Manage patient registration, insurance verification, and appointment scheduling.
 </li>
 <li>
 Handle cash collections, billing inquiries, and accurate patient identification.
 </li>
 <li>
 Provide Arabic-English interpretation to support clear patient-staff communication.
 </li>
 <li>
 Support clinical assistant duties as required.
 </li>
 <li>
 Ensure compliance with DOH, DHA, and JCI standards.
 </li>
 <li>
 Communicate effectively with patients, families, and medical teams.
 </li>
 <li>
 Contribute to service excellence and continuous process improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 UAE National with a valid Family Book.
 </li>
 <li>
 Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
 </li>
 <li>
 Strong attention to detail and ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills with a patient-centric approach.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
 </li>
 <li>
 Fluency in both Arabic and English, with the ability to provide interpretation support.
 </li>
 </ul>
</div>

Guest Services Officer (Part-time)

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge F&amp;B Service Attendant to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge F&amp;B Service Attendant is responsible for meeting and exceeding guest expectations by providing efficient and courteous Club Lounge services, guest relations and excellent food and beverage service in accordance with Legendary Quality Experiences. The Club Lounge F&amp;B Service Attendant reports to the Club Lounge Manager.

As Club Lounge F&amp;B Service Attendant, you will be responsible for the following duties:
<ul>
<li>Maximize Guest Loyalty and Guest Satisfaction in daily operation.</li>
<li>Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests&rsquo; expectations.</li>
<li>Provide recommendations for wine and dining.</li>
<li>Ensure the beverage and self-service stations are properly set with sufficient stocks.</li>
<li>Maintain neatness and cleanliness of the Mandarin Club Lounge.</li>
<li>Set up the Breakfast buffet and prepare the lounge for breakfast service.</li>
<li>Seat the guest and provide excellent service for breakfast and drink service.</li>
<li>Set up the buffets on time and replenish them if necessary.</li>
<li>Clear and reset the tables.</li>
<li>Prepare and serve drinks and cocktails.</li>
<li>Keep the pantry and lounge in perfect condition.</li>
<li>Clean the operating equipment if there is no steward in the afternoon/evening.</li>
<li>Serve welcome drink when there is a check-in.</li>
<li>Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.</li>
<li>Counts the operating equipment.</li>
<li>Collect the orders from the storeroom.</li>
<li>Prepare the operating equipment daily for the service.</li>
</ul>
 As Club Lounge F&amp;B Service Attendant, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience is required</li>
<li>Fluent in English, additional language will be a benefit</li>
<li>Initiative with good customer service skills</li>
<li>Related working F&amp;B experience in hotel/restaurant is a must</li>
<li>Enjoy interacting with guests and meeting new people</li>
<li>Good communication and interpersonal skills, team player</li>
<li>Dynamic and energetic</li>
</ul>
 Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Club Lounge F&B Service Attendant

Explore 734+ Guest services attendant in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.