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guest services manager arabic speaker

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26002971
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Guest Services Teams
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 
 
 </li>
 </ul>
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 
 
 </li>
 </ul>
 
 Implementing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Manages payroll administration.
 
 
 </li>
 </ul>
 
 Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Uses all available on the job training tools for employees.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Supervises on-going training initiatives and conducts training when appropriate.
 </li>
 <li>
 Participates in the employee performance appraisal process, providing feedback as needed.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Maintains high visibility in public areas during peak times.
 </li>
 <li>
 Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 </li>
 <li>
 Performs Front Desk duties in high demand times.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Guest Services Manager - Arabic Speaker

<div>Additional Information 
Job Number26002971 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul> 

Implementing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Manages payroll administration.</li></ul> 
Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises on-going training initiatives and conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul> 
</div>#LI-NS1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Kyro Lounge Restaurant

Urgently need a Call Center Manager for a group of restaurants. Candidates must have worked in same position with good communication in Arabic and English (experience Bahraini preferred) and extensive knowledge of all aggregators (Talabat, Jahez etc)An F&amp;B Call Center Manager leads the team handling food &amp; beverage orders/requests, focusing on supervising daily calls, training staff on menus/systems, ensuring excellent guest service (internal &amp; external), managing KPIs (like order accuracy, upsells), handling escalations, scheduling, reporting, and coordinating with kitchen/housekeeping for seamless delivery, all while upholding quality, safety, and budgets. Core Responsibilities<ul><li>Team Leadership &amp; Training: Recruit, train, coach, and evaluate agents; develop schedules; foster teamwork; manage performance.</li><li>Operations Management: Oversee daily call center flow, technology (POS, PMS), policies, and procedures; ensure efficient order taking and message handling.</li><li>Customer Service Excellence: Ensure high service standards, resolve complex complaints, promote outlets, and gather guest feedback.</li><li>Performance &amp; Reporting: Set KPIs, analyze call data, report on sales/productivity, and create action plans for improvement.</li><li>F&amp;B &amp; Hotel Coordination: Maintain deep knowledge of menus, promotions, events, and hotel services; liaise with housekeeping, engineering, and front desk.</li><li>Budget &amp; Compliance: Manage departmental budgets (labor/supplies), negotiate with vendors, and ensure health/safety compliance.</li></ul>Key Skills Required<ul><li>Strong Leadership &amp; Communication</li><li>Problem-Solving &amp; Attention to Detail</li><li>F&amp;B Knowledge &amp; Customer Focus</li><li>Data Analysis &amp; Time Management</li></ul>Job Type: Full-time

Call Center Manager

Bespoke Professionals

We are hiring Bahraini candidates for various Sales and Call Centre positions across different industries in Bahrain. These roles are suitable for candidates who are confident communicators and comfortable speaking with customers.Job Duties<ul><li>Contact customers via phone to provide information or support</li><li>Understand customer needs and offer suitable solutions</li><li>Achieve assigned sales or service targets</li><li>Maintain clear and professional communication in Arabic</li><li>Update customer information accurately in the system</li></ul>Candidate Profile<ul><li>Bahraini citizen (mandatory)</li><li>Arabic speaker &ndash; required</li><li>Good phone etiquette and listening skills</li><li>Previous experience in sales, telesales, or customer service is an advantage</li><li>Positive attitude and willingness to learn</li></ul>Compensation<ul><li>Salary between 400 &ndash; 600 BD per month</li><li>Training provided depending on the role</li><li>Long-term employment opportunities</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, New gradApplication Question(s):<ul><li>What is your nationality ?</li><li>Do you know Arabic ?</li></ul>

Customer Sales & Call Centre Roles (Only Bahraini Candidates)

Crypto.com

<div>
 
 Are you passionate about crypto, creativity, and motion design? Want to help shape Crypto.com&rsquo;s brand across the MENA region? Join us!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsilbilities
 
 <ul>
 <li>
 Develop and manage the visual content calendar for our MENA social media channels
 </li>
 <li>
 Create high-impact static and motion designs (social posts, story visuals, and announcements) aligned with brand guidelines
 </li>
 <li>
 Collaborate with the Growth and Content teams to produce engaging, localized visuals that resonate with Arabic speaking audiences
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Strong motion design and visual storytelling skills motion is a must
 </li>
 <li>
 Proficient in Adobe After Effects, Photoshop, Illustrator, and Figma
 </li>
 <li>
 Comfortable designing in both Arabic and English
 </li>
 <li>
 Experience using AI tools for static and motion content creation
 </li>
 <li>
 Excellent communication and time management skills
 </li>
 <li>
 Arabic speaker with an understanding of MENA culture and trends
 </li>
 <li>
 Nice to Have:
 </li>
 <li>
 Experience in the crypto, fintech, or tech industries
 </li>
 <li>
 Familiarity with global content workflows and brand design systems
 
 </li>
 </ul>
 
 
 
 
 
 
 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
</div>

Digital Designer (Remote/ MENA)

Christian Dior

<div></div><ul><li><div><div>Position</div><div>
</div><div>
Job Purpose: 
<ul><li>To be an instrumental team player in the day-to-day shop-floor functions within the boutique
</li><li>Sell products and contribute to the growth of sales in the store
</li><li>Maintain outstanding customer service as per Company standards
</li><li>To further career growth and development within the brand through mastery of retail network practices and functions
</li><li>To animate your specific department through focused leadership, leading departmental trainings, providing structured feedback and building a strong client base
</li></ul></div></div></li><div></div><li><div><div>
Job responsibilities</div><div>
</div><div>
Key Responsibilities 
1/ SALES AND PERFORMANCE
<ul><li>To convert clients entering the boutique with a personalized welcome, identifying their expectations and by advising them on all product categories
</li><li>To achieve sales targets (of the boutique and allocated department) through effective use of selling techniques, building clientele and product knowledge contributing to the global team performance
</li><li>To demonstrate effective team work and leadership skills within the boutique and to assist in the coaching/training of sales teams on departmental collection trainings
</li>To monitor and communicate through regular reporting fast/slow moving items, client preferences, seasonal demands and other relevant information to management 
<li>
</li></ul>2/ CUSTOMER RELATIONS AND SERVICES
<ul><li>To develop outstanding relationships with key clients and enhance the retail experience through superior customer service skills and product knowledge
</li><li>Ensure the upkeep of the sale space and the image of the store and to offer feedback on ways to enhance visual merchandising of your department
</li>Managing key sales and clients for the department, through the use of client books and the Be Dior system in order to optimize sales through enhancing these relationships 
<li>
 </li></ul>3/ BACK OFFICE SUPPORT
<ul><li>Contributing to stock management in coordination with Administrative team
</li><li><ul><li>Taking part in goods acceptance, pre-sale quality control and restocking after sales
</li><li>Carrying out, knowing and supervising product referencing and labeling of the assigned department
</li><li>Taking part in stock take and stock rotation
</li></ul></li><li>Efficiently carrying out delegated tasks
</li><li>Taking cash and handling tax and foreign currencies when required
</li></ul></div></div></li><div></div><li><div><div>
Profile</div><div>
</div><div>
Profile:
<ul><li>Bachelor&rsquo;s degree/Diploma in Business Administration.
</li><li>Minimum 3 years of working experience in retail industry; luxury industry is preferable.
</li><li>Arabic Speaker is preferred
</li><li>Pleasant and good grooming skills.
</li><li>Strong communication skills.
</li><li>Passionate with fashion and luxury retail industry.
</li><li>Outstanding customer service.
</li><li>Manage time wisely in a fast-paced environment.
</li><li>Physical ability to stand for extended periods.
</li><li>Flexibility with work varied hours/days, including nights, weekends, and holidays as needed.
</li><li>Willingness to adhere to all company policies, procedures, regulations, and standards.</li></ul></div></div></li></ul>

Senior Sales Associate Bahrain

FoodFund International

<div>
 
 
 WE'RE HIRING &ndash; Waiter/Waitress Opportunities in BAHRAIN! ✨
 
 
 
 
 
 
 We&rsquo;re looking for passionate, attentive, and professional
 
 Waiters/Waitresses
 
 to join our vibrant hospitality team!
 
 
 
 
 
 
 We&rsquo;re Looking For:
 
 
 
 ✨ Previous experience in fine dining or premium restaurants
 
 
 ✨ Strong communication and guest service skills
 
 
 ✨ Ability to work in a fast-paced, dynamic environment
 
 
 ✨ Knowledge Greek cuisine (a plus)
 
 
 ✨ Arabic speaking (preferred)
 
 
 
 
 
 
 What You&rsquo;ll Get:
 
 
 
 💰 Competitive compensation
 
 
 🍴 Staff meals &amp; discounts
 
 
 📈 Career growth opportunities
 
 
 🌍 International experience
 
 
 
 
 
 
 International candidates are welcome to apply!
 
 
</div>

Food Server

Explore 383+ Guest services manager arabic speaker in Bahrain Jobs In Bahrain this January. Find roles across top companies and apply now to boost your career.

383 guest services manager arabic speaker jobs IN Bahrain Jobs In Bahrain

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