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Swissôtel

Görev Tanımı
 
Otelde konaklayan misafirlerin tüm talepleri, sorunları ve ihtiyaçlarıyla yakından ilgilenir, misafir memnuniyetine odaklanarak sorunlara çözüm bulur.
 
Misafirleri dikkatle dinleyerek etkili bir misafir odaklı bakış açısı geliştirir ve şikâyetleri uygun şekilde ele alır.
 
Misafir şikâyetlerini yönetir ve çözüm bulur, çözümü zaman alan durumları doğrudan yöneticisine bildirir ve konunun takibini yapar.
 
Resepsiyonla koordineli olarak otele giriş yapacak misafirleri karşılar, mümkünse odaya kadar eşlik eder ve gün içinde misafirleri arayarak ihtiyaçları olup olmadığını sorar.
 
Gün içerisinde “Misafir Temasları” gerçekleştirerek misafir memnuniyet düzeyini tespit eder; varsa şikâyet, öneri veya sorunları belirler ve çözüm üretir.
 
Misafirlerden gün içinde alınan yorumları, talepleri, önerileri ve şikâyetleri yazarak alınan yanıtlar ve yapılan işlemlerle birlikte raporlar.
 
Gün içinde misafirlerden anket doldurmalarını ister, anket sonuçlarını değerlendirir, İngilizce’ye çevirir ve tüm departman yöneticilerine e-posta ile iletir.
 
Misafirlerin doğum günü, evlilik yıldönümü gibi özel günlerini belirler, ilgili departmanlarla birlikte gerekli organizasyonu yapar ve süreci takip eder.
 
Misafirlerin uçak veya otobüs bileti, restoran rezervasyonu, ilaç vb. taleplerinin en kısa sürede karşılanmasını sağlar.
 
VIP prosedürlerini takip eder, VIP misafirleri karşılar ve uğurlar.
 
Acenta temsilcilerini ve potansiyel misafirleri tesis içinde gezdirir.
 
Misafirlere duyurulacak etkinlikler için yazılı dokümanlar hazırlar ve ilgili departmanlarla iş birliği içinde bu dokümanların oda dağıtımını sağlar.
 
Misafirlerin A la Carte restoran taleplerini alır ve Yiyecek & İçecek Departmanını bilgilendirir.
 
Etkinlikler ve tesis alanlarında genel misafir memnuniyetini gözlemler, atmosfer hakkında Misafir İlişkileri Müdürü / Süpervizörüne rapor verir.
 
Tesisin tüm fiziksel özellikleri ile sunulan tüm aktiviteler ve hizmetler hakkında detaylı bilgiye sahip olur.
 
Otel satışlarını destekler ve ücretli hizmetlerin satışını yapma yetkisine sahiptir.
 
Nitelikler
 
En az meslek lisesi mezunu veya ilgili bir alanda eğitimli ya da eşdeğer deneyime sahip,
 
Otelcilik sektöründe benzer pozisyonda kanıtlanmış deneyim sahibi,
 
Otel operasyonları, hizmet standartları ve misafir beklentileri konusunda bilgi sahibi,
 
Etkili iletişim ve kişilerarası ilişki becerilerine sahip,
 
Detay odaklı, çoklu görevleri ve öncelikleri yönetebilme yeteneğine sahip,
 
Dinamik ve hızlı tempolu bir çalışma ortamına uyum sağlayabilecek esneklikte,
 
İleri düzeyde İngilizce (sözlü ve yazılı) bilgisine sahip.

Guest Services Representative

Hilton

<div>
 
 Position Title:
 
 Guest Review &amp; Experience Supervisor
 
 
 
 Department:
 
 Front Office &ndash; dotted line to Mkt to Commercial
 
 
 
 Reports To:
 
 Front Office Operation Manager
 
 
 
 Position Statement
 
 
 
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
 
 
 Guest Review Management
 
 
 
 <ul>
 <li>
 Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
 </li>
 <li>
 Ensure responses are timely, professional, and aligned with brand voice and positioning.
 
 
 
 </li>
 </ul>
 
 Guest Feedback Analysis
 
 
 
 <ul>
 <li>
 Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
 </li>
 <li>
 Classify feedback into positive, negative, and areas for improvement.
 </li>
 <li>
 Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
 
 
 
 </li>
 </ul>
 
 Reputation &amp; Reporting
 
 
 
 <ul>
 <li>
 Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
 </li>
 <li>
 Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
 </li>
 <li>
 Benchmark competitor reviews and share best practices with internal teams.
 
 
 
 </li>
 </ul>
 
 Recognition &amp; Engagement
 
 
 
 <ul>
 <li>
 Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
 </li>
 <li>
 Foster a culture of guest feedback awareness and advocacy across all departments.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Training
 
 
 
 <ul>
 <li>
 Turn guest feedback into actionable insights that support operational and service enhancements.
 </li>
 <li>
 Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
 </li>
 <li>
 Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong guest-focused approach and excellent communication skills.
 </li>
 <li>
 Problem-solving and analytical thinking abilities.
 </li>
 <li>
 Experience in report preparation, data analysis, and KPI tracking.
 </li>
 <li>
 Confidence in using digital platforms and review management tools.
 </li>
 <li>
 Previous experience in hospitality or guest services is preferred.
 </li>
 <li>
 Ability to work effectively with multiple departments and build positive relationships.
 </li>
 <li>
 Proactive mindset with an ability to identify improvement opportunities.
 </li>
 <li>
 Copyrighting skill is a plus.
 </li>
 <li>
 Excellent fluency Turkish and English grammar language skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Review & Experience Supervisor

<div>Guest Service Manager - Conrad Istanbul Bosphorus
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Manager - Conrad Istanbul Bosphorus

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. 
The Sales Support Representative - German Speaker is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes. 
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
Main Responsibilities:<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Skills:</h2>
</div><div><ul><li>Fluent level of German</li><li>
Sales or order management experience preferably on electrical/IT/telecommunications is a plus</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, Industry, Channel and Competitive Knowledge.</li><li>
Salesforce knowledge is a plus</li><li>
Negotiation and consultative selling skills.</li><li>
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.</li><li>
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).</li><li>
Teamwork, networking and continuous learning skills.</li><li>
Adapting and driving change and process improvements.</li><li>
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting</li></ul> 
#LI-OV1</div></div></div></div>

Service Sales Support Representative - German Speaker

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
 
 
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
 
 
 <ul>
 <li>
 Greet and welcome guests with a friendly and professional demeanor.
 </li>
 <li>
 Provide information about spa services, treatments, and wellness programs.
 </li>
 <li>
 Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
 </li>
 <li>
 Manage spa appointments and reservations using our booking system.
 </li>
 <li>
 Coordinate with spa therapists and other team members to ensure efficient scheduling.
 </li>
 <li>
 Handle changes or cancellations to bookings while accommodating guest needs.
 </li>
 <li>
 Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
 </li>
 <li>
 Process payments and manage cash handling accurately.
 </li>
 <li>
 Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
 </li>
 <li>
 Address guest requests, concerns, and feedback promptly and professionally.
 </li>
 <li>
 Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
 </li>
 <li>
 Ensure that all guest interactions are handled with the utmost respect and confidentiality.
 </li>
 <li>
 Stay informed about the spa&rsquo;s services, treatments, and retail products.
 </li>
 <li>
 Promote spa products and upsell treatments or packages as appropriate.
 </li>
 <li>
 Provide recommendations based on guest preferences and needs.
 </li>
 <li>
 Assist with any special events or promotions organized by the spa.
 </li>
 <li>
 Contribute to a positive and collaborative team environment.
 </li>
 <li>
 Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
 </li>
 <li>
 Ensure the privacy and confidentiality of guest information at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Experience/Certificates/Education
 
 
 
 <ul>
 <li>
 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
 </li>
 <li>
 Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
 </li>
 <li>
 Proficient in English language (verbal &amp; written).
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
 </li>
 <li>
 Must be flexible in terms of working hours.
 </li>
 <li>
 A hospitality diploma is an asset.
 </li>
 <li>
 Computer literacy in Windows, MS Office Suite is recommended.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Spa Receptionist

Vitrin Clinic

We&rsquo;re Hiring: Spanish-Speaking Sales RepresentativeAbout Vitrin Clinic:At Vitrin Clinic, we&rsquo;re dedicated to transforming lives through cutting-edge aesthetic and wellness treatments. As a trusted name in the field of medical aesthetics, we believe in offering exceptional care and building strong relationships with our clients. We&rsquo;re expanding our team and are seeking a Spanish-speaking Sales Representative to help us connect with new clients and share our mission.Location: Istanbul, TurkeyEmployment Type: Full-timeIndustry: Dental TreatmentWhat You&rsquo;ll Do:Identify and connect with potential Spanish-speaking clients interested in our treatments and services.Provide detailed information about our clinic&rsquo;s services, ensuring each client feels informed and supported.Build and maintain strong, trust-based relationships with clients.Follow up on inquiries and support clients throughout their journey at Vitrin Clinic.Collaborate with the marketing and treatment teams to achieve clinic-wide goals.Keep accurate and updated records of client interactions and feedback.Who You Are:Fluent in Spanish.Previous sales experience, ideally in healthcare, aesthetics, or related fields.Excellent communication skills and a genuine passion for helping people.Goal-driven and comfortable working in a dynamic, fast-paced environment.A proactive and solution-focused mindset.Ready to be an ambassador for the quality and innovation that Vitrin Clinic stands for.What We Offer:Competitive salary plus attractive commission incentives.Comprehensive training and support to ensure your success.A collaborative and supportive team environment.Opportunities to grow and build a career within the Vitrin Clinic family.How to Apply:If you&rsquo;re ready to join a team that&rsquo;s redefining beauty and wellness, we&rsquo;d love to hear from you! Please send your CV to:+90 545 176 75 90Learn more about us: www.vitrinclinic.comJoin us in helping people feel their best&mdash;apply today!Job Type: Full-timeExperience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>

Spanish-Speaking Sales Representative

Lumia Clinic Turkey

Job Title:International Sales Representative (Italian Speaker)&ndash; Lumia Clinic, IstanbulAbout Lumia ClinicLumia Clinic is a government-approved health tourism agency based in Istanbul, specializing in dental, hair transplant, and plastic surgery treatments for international patients. We provide premium medical services combined with 5-star accommodation, VIP transfers, and flight ticket support. Our patients mainly come from Italy, the UK, Ireland, the US, and Australia.Position OverviewWe are looking for a motivated, fluent English and Italian-speaking Sales Representative to join our international sales team. The ideal candidate will communicate with potential patients from Italy and other regions, provide treatment information, and help them plan their medical journey to Istanbul.Responsibilities<ul><li>Handle incoming inquiries from international patients via WhatsApp, email, and phone.</li></ul><ul><li>Provide detailed information about dental and aesthetic treatments.</li></ul><ul><li>Follow up with leads, maintain CRM records, and close deals effectively.</li></ul><ul><li>Support patients during their journey (pre- and post-operation communication).</li></ul><ul><li>Collaborate with the medical and logistics team to ensure a smooth process.</li></ul>Requirements<ul><li>Fluent in Italian and English (spoken and written).</li></ul><ul><li>Strong communication and persuasion skills.</li></ul><ul><li>Experience in sales, customer service, or medical tourism is an advantage.</li></ul><ul><li>Ability to work in a fast-paced, multicultural environment.</li></ul><ul><li>Professional, positive, and empathetic approach toward clients.</li></ul>What We Offer<ul><li>Competitive base salary + commission on successful conversions.</li></ul><ul><li>Dynamic, supportive, and international work environment.</li></ul><ul><li>Career growth opportunities in one of Istanbul&rsquo;s most reputable clinics.</li></ul><ul><li>On-site training and mentorship from senior team members.</li></ul>LocationIstanbul - FloryaContratto di lavoro: Tempo pienoRetribuzione: a partire da 40.000,00TRY al mese

International Sales Representative (Italian Speaker)

Explore 562+ Guest services representative in Istanbul this November. Find roles across top companies and apply now to boost your career.