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head of end user services

RELX Group

<div>Would you like to shape the future of end user technology services and drive enterprise-wide transformation through AI, automation, and innovation?
Are you passionate about building high-performing global teams, delivering operational excellence, and creating exceptional colleague experiences at scale?
About our Team
Technology Infrastructure &amp; Operations (TIO) provides the technology foundation that enables Elsevier's global business. With over 400 colleagues across 15 countries, TIO manages the infrastructure, operational services and enterprise platforms that support approximately 9,000 employees worldwide.
 
 
End User Services is a key function within TIO, delivering secure, reliable and modern workplace technology while driving engineering excellence, operational resilience, AI enablement and enterprise transformation. The resource model is a combination of FTEs and trusted partner organizations augmenting our bench.
About the Role
Reporting to the Senior Vice President, Technology Infrastructure &amp; Operations, you will lead globally distributed engineering and operational teams spanning Enterprise Engineering, Network Engineering, Service Assurance and Service Delivery. You will shape the future of Elsevier's digital workplace by balancing operational excellence with innovation, driving automation, AI-enabled services, technology modernization and continuous improvement. You will also shape how the function itself operates in an AI-enabled environment, embedding AI-driven ways of working across engineering, service delivery and support teams.
Responsibilities
<ul><li>Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure &amp; Operations priorities.
</li><li>Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.
</li><li>Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.
</li><li>Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.
</li><li>Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 TechDesk teams.
</li><li>Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.
</li><li>Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.
</li><li>Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.
</li></ul>Requirements
<ul><li>Significant experience leading large-scale technology operations within a complex global organisation.
</li><li>Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.
</li><li>Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.
</li><li>Experience leading technology and organisational transformation, including AI-enabled capabilities.
</li><li>Strong stakeholder management, communication and influencing skills.
</li><li>Commercial and financial acumen, including budget, resource and vendor management.
</li><li>Track record of building inclusive, high-performing teams.
</li><li>Sound judgement on the practical application of AI and experience developing AI capability within organisations.
</li></ul>Other
<ul><li>Certifications: ITIL preferred
</li><li>BS Engineering/Computer Science or equivalent experience required
</li><li>Language: English (fluent). Additional languages are a plus.
</li><li>Travel: Up to 20% (domestic and international).
</li></ul>Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals&rsquo; advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. 

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Head of End User Services

Elsevier

Toggl

<div>We are looking for a Senior Product Manager to join one of our Product Tribes, the cross-functional units that own the end-to-end experience for a specific Toggl user role. You own your Tribe's direction, prioritization, and outcomes while working hands-on with design and engineering to ship work that matters. You'll do this as we build and launch Toggl 2.0, our consolidated planning, time tracking, and time intelligence product.
The salary for this position is &euro;90,000 annually.
You can work from anywhere in the world as long as your main location is between UTC-4 and UTC+4.<h2 class="jobSectionHeader">
The Role</h2>
As a Senior Product Manager, you own a product area end-to-end: its direction, prioritization, and outcomes. You are accountable not for process, but for clarity, judgment, and results. You work hands-on with design, engineering, and revenue to identify the highest-value opportunities, shape effective solutions, and ship improvements that matter. You act as a player-coach, raising the quality of thinking, decision-making, and execution within your Tribe.
Your main responsibilities will be:
Direction and prioritization<ul><li>
Set clear direction for your Tribe. Define goals, translate company priorities into team focus, and identify the biggest opportunities and risks.</li><li>
Make strong prioritization calls. Decide what to do and what not to do, sequence work sensibly, and keep low-value work out of the team.</li><li>
Develop a strong point of view on your product area. Understand users, the market, and the business deeply enough to make tradeoffs and say no clearly, without escalating decisions unnecessarily.</li></ul>
Discovery and solution shaping<ul><li>
Build real understanding of user problems through customer calls, support and sales input, user research, and data.</li><li>
Shape solutions with design and engineering. Frame problems, compare options and constraints, and keep solutions tied to user and business value.</li></ul>
Hands-on leadership<ul><li>
Lead designers within your Tribe. Guide prototyping, user testing, and UX quality as embedded builders, not through handoffs.</li><li>
Stay close to the work through execution. Review flows, experiments, metrics, and shipped output. Resolve ambiguity quickly. Help the team converge faster.</li><li>
Coach your team by sharpening problem framing, improving decision quality, and keeping Toggl 2.0 on the highest-value work.</li></ul>
Metrics, learning, and communication<ul><li>
Define success upfront for every initiative with clear OKRs, KPIs, leading indicators, and kill criteria. Measure impact after launch and decide whether to iterate, scale, or roll back.</li><li>
Participate in roadmap reviews, sharing upcoming priorities with leadership and internal stakeholders and surfacing tradeoffs and risks early.</li><li>
Explain direction and decisions simply. Keep stakeholders aligned with minimal overhead.</li></ul>
AI as core leverage<ul><li>
Use AI tools extensively in your daily work for research, synthesis, analysis, drafting, exploration, and prototyping, and set that expectation across your Tribe. AI fluency is not optional. It's part of how you increase your speed, depth, and impact.</li></ul><h2 class="jobSectionHeader">
About You</h2>
You will thrive in this role if you:<ul><li>
Have proven product management experience, ideally in B2B SaaS, or have built and shipped products people actually use, whether as a PM, founder, or in another role where you owned product decisions end to end.</li><li>
Hold an extremely high bar for product quality. You've developed real craft in product development. You know what great looks like, you notice the details others miss, and you don't ship work you wouldn't be proud to put your name on.</li><li>
Have strong product judgment. You develop a clear point of view on your area, make grounded tradeoffs, and say no without needing permission.</li><li>
Are a problem-first thinker. You start from user needs and business impact, not from solutions or feature lists.</li><li>
Can define and own outcomes rigorously. You set KPIs, run experiments, interpret data, and make tough calls based on results. You're accountable for whether the work matters, not just whether it gets done.</li><li>
Thrive in ambiguity and move fast. You don't wait for perfect information or permission. You make confident decisions, adapt when new insights emerge, and course-correct without drama.</li><li>
Can pick up a new domain fast. You're comfortable ramping into unfamiliar user segments and becoming the expert your Tribe needs.</li><li>
Have a strong understanding of product-led growth principles and know how to balance self-serve adoption with sales-assisted motions for larger accounts.</li><li>
Are hands-on with AI tools. You actively use AI for research, analysis, drafting, and prototyping as a core part of how you work, not a side experiment.</li><li>
Don't need to be managed. You set your own direction, keep people in the loop, and ask for help when it matters.</li><li>
Have excellent written and verbal English communication skills. You explain direction and decisions simply, communicate tradeoffs clearly, and articulate customer value without jargon.</li><li>
Value transparency, ownership, and speed over perfection. You ship, learn, and improve rather than waiting for the perfect plan.</li><li>
Nice to have: experience leading designers as embedded product builders, guiding user research, prototyping, and usability testing as part of an integrated discovery process, not as a separate handoff step.</li></ul><h2 class="jobSectionHeader">
This Role Is NOT</h2><ul><li>
A meeting organizer, ticket router, or status reporter.</li><li>
A layer between functions or a process owner whose main contribution is ceremony.</li><li>
A roadmap administrator who writes detailed specs and manages backlogs rather than deeply understanding users and driving outcomes.</li><li>
A feature-factory role. If your primary metric is &quot;stories shipped,&quot; this isn't the right fit.</li><li>
A role for people who need heavy process, frequent approvals, or top-down direction to do their best work.</li></ul>
The Team
We are a global team of ~80 awesome people working from over 40 countries around the globe. We hire globally, you work locally&mdash;in the heart of London, a beach outside of R&iacute;o de Janeiro, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results. 
 
What's Happening at Toggl
Toggl is at an exciting turning point. We're taking our best-in-class time tracking - trusted and loved by millions of users worldwide - and expanding it into something bigger: Toggl 2.0. One product that brings together time tracking, planning, capacity management, reporting, and insight. The idea is simple: better time tracking creates better data, which powers everything else. We call it time intelligence. We build with AI throughout, and we think it's a real multiplier for strong engineers rather than a substitute for them. The judgment, the tradeoffs, and the accountability for what ships stay with people.
Benefits<ul><li>
Freedom to choose when and how much you work&mdash;we only measure results</li><li>
24 days of paid time off a year, plus your local holidays</li><li>
Unlimited sick leave</li><li>
In-person meetups for team-building (expenses covered)</li><li>
4-6 weeks paid sabbatical (depending on tenure)</li><li>
Laptop budget up to 2,500&euro; and it renews every 3 years</li><li>
&euro;2,000 budget to set up your home office and an additional &euro;300 every year after 3 years of tenure</li><li>
&euro;3,000 per year for co-working space membership and/or internet service at home</li><li>
&euro;4,000 per year contribution to use for training, workshops, and conferences</li><li>
&euro;2,400 per year contribution for any equipment or services to improve and/or maintain your physical and mental health</li><li>
Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)</li></ul></div>

Senior Product Manager

Zoopla

<div>Who We Are
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.
Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla&rsquo;s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
About the role
This is a full-time, permanent position.
We&rsquo;re looking for a Senior Product Designer to own the experience of Zoopla&rsquo;s commercial marketplace: the platforms, tools and workflows that agents, developers and property professionals, plus the consumer-facing surfaces and advertising products tied to those businesses. This is a significant part of Zoopla&rsquo;s business, generating real revenue and shaping how professionals and their clients experience our brand.
This is a hands-on role with real scope to shape both what we build and how we build it. You&rsquo;ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won&rsquo;t just respond to briefs; you&rsquo;ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.
This role suits someone who moves comfortably between feature and product-level craft and the wider systems and workflows they sit within, is comfortable when the buyer isn&rsquo;t the user, and balances improving what exists today with shaping what comes next.
What you&rsquo;ll doOwnership and Impact<ul><li>
Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs</li><li>
Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value</li><li>
Balance user needs, buyer needs, technical constraints and commercial priorities when shaping solutions</li></ul>
Designing across the commercial marketplace<ul><li>
Design across the marketplace, from the workflows professionals rely on to the consumer-facing and advertising experiences that support those businesses</li><li>
Design intuitive, high-quality tools and platform experiences for frequent, high-volume use by expert users, accounting for the roles, permissions and operational complexity</li><li>
Connect workflows across the full customer lifecycle, from trial and onboarding through to adoption, expansion and renewal</li></ul>
Data, Experimentation and Growth<ul><li>
Define clear success metrics for your work through measurable outcomes</li><li>
Use data, research and behavioural insight to identify opportunities and inform decisions</li><li>
Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time</li><li>
Continuously refine experiences based on performance, contributing to a culture of learning and optimisation</li></ul>
Exploration and Craft<ul><li>
Look beyond the current roadmap to identify new opportunities that drive customer and business value</li><li>
Rapidly explore and validate ideas through prototyping and testing</li><li>
Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output</li><li>
Contribute to design systems and ways of working that improve quality, consistency and speed across a complex product suite</li></ul>
Collaboration &amp; Influence<ul><li>
Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions</li><li>
Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs</li><li>
Facilitate workshops and communicate ideas, rationale and outcomes clearly to stakeholders at different levels</li><li>
Act as a strong design voice within your team, raising the quality of thinking and execution</li></ul>
What we&rsquo;re looking for
Please include a portfolio (with ease of access) showing end-to-end work on complex, workflow-heavy problems.<ul><li>
Proven experience designing B2B, SaaS, platform or marketplace products end-to-end.</li><li>
Experience designing complex, workflow-heavy interfaces, including multi-step processes, roles and permissions</li><li>
Strong product thinking, with the ability to connect design decisions to customer and business outcomes</li><li>
Fluent in qualitative and quantitative research methods, and comfortable working with experimentation and performance data</li><li>
Experience working directly with customers and with the internal teams who represent them</li><li>
Confident collaborating across disciplines, facilitating workshops and influencing decisions without authority</li><li>
Curious about emerging technologies (including AI) and how they can be applied to improve customer experience, decision-making and product capability</li><li>
Proficiency in design tools such as Figma or similar, and can adapt your approach to the needs of the project.</li></ul>
The kind of designer who thrives here<ul><li>
You think strategically and look beyond immediate tasks to identify opportunities and drive impact</li><li>
You take ownership from problem through to measurable outcome</li><li>
You&rsquo;re comfortable when the buyer isn&rsquo;t the user, and can design for both</li><li>
You understand how design contributes to business success, not just user experience</li><li>
You&rsquo;re pragmatic about legacy, improving products incrementally while holding a clear long-term view</li><li>
You&rsquo;re proactive, adaptable and comfortable working in a fast-moving environment</li></ul>
Where You&rsquo;ll Be
At Zoopla we embrace hybrid working but emphasise the importance of also spending time together. You&rsquo;ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third in-office day of your choosing.
Our home in Tower Bridge is a wonderful hub for collaborative and individual working, with space to socialise and exercise. On our doorstep you&rsquo;ll find buzzing Borough, Bankside and Bermondsey, not to mention soaring river views. 
Benefits 
<ul><li>
Our hybrid setup means you&rsquo;ll join us in the Tower Bridge office 3 days each week</li><li>
25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks</li><li>
Cycle to work and electric car schemes</li><li>
Free Calm App membership</li><li>
Enhanced Parental leave</li><li>
Fertility Treatment Financial Support</li><li>
Group Income Protection and private medical insurance</li><li>
Gym on-site in London</li><li>
7.5% pension contribution by the company</li><li>
Discretionary annual bonus up to 10% of base salary</li></ul></div>

Senior Product Designer - Customer (B2B)

<div>Who We Are
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.
Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla&rsquo;s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
About the role
This role is available on a 12-months FTC basis, with potential for permanency.
We&rsquo;re looking for a Senior Product Designer to join a cross-functional team and take ownership of meaningful parts of the Zoopla consumer experience.
This is a hands-on role with real scope to shape both what we build and how we build it. You&rsquo;ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won&rsquo;t just respond to briefs; you&rsquo;ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.
This role suits someone who thinks beyond individual features. Someone who understands how journeys connect, how products perform over time, and how design can influence growth, conversion and customer value.
You&rsquo;ll balance improving what exists today with identifying what comes next, contributing to both immediate delivery and longer-term product direction.
What you&rsquo;ll doOwnership and Impact<ul><li>
Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs</li><li>
Translate consumer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value</li><li>
Balance user needs, technical constraints and business priorities when shaping solutions</li></ul>
Designing End-to-End Experience<ul><li>
Design intuitive, high-quality journeys across web and mobile, with a focus on usability, performance and continuity across touchpoints</li><li>
Think across the full lifecycle, including onboarding, engagement, retention and reactivation</li><li>
Ensure experiences connect across journeys, not just within individual features</li></ul>
Data, Experimentation and Growth<ul><li>
Define clear success metrics for your work through measurable outcomes</li><li>
Use data, research and behavioural insight to identify opportunities and inform decisions</li><li>
Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time</li><li>
Continuously refine experiences based on performance, contributing to a culture of learning and optimisation</li></ul>
Exploration and Craft<ul><li>
Look beyond the current roadmap to identify new opportunities that drive customer and business value</li><li>
Rapidly explore and validate ideas through prototyping and testing</li><li>
Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output</li><li>
Contribute to design systems and ways of working that improve quality, consistency and speed across the team</li></ul>
Collaboration &amp; Influence<ul><li>
Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions</li><li>
Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs</li><li>
Facilitate workshops and design sessions that align teams and move work forward</li><li>
Communicate ideas, rationale and outcomes clearly to stakeholders at different levels</li><li>
Act as a strong design voice within your team, raising the quality of thinking and execution</li></ul>
What we&rsquo;re looking for
Please include a portfolio (with ease of access) of relevant work.<ul><li>
Proven experience designing digital products end-to-end in a product-led environment</li><li>
Strong product thinking, with the ability to connect design decisions to consumer and business outcomes</li><li>
Confident in user research methodologies and testing, and comfortable working with data, experimentation and performance metrics</li><li>
Ability to think in systems and journeys, not just individual features</li><li>
Confident collaborating across disciplines and influencing decisions</li><li>
Experience facilitating workshops and driving alignment</li><li>
Curious about emerging technologies (including AI) and how they can be applied to improve the consumer experience, decision-making and product capability</li><li>
Proficiency in design tools such as Figma or similar, and can adapt your approach to the needs of the project.</li></ul>
The kind of designer who thrives here<ul><li>
You think strategically and look beyond immediate tasks to identify opportunities and drive impact</li><li>
You take ownership from problem through to measurable outcome</li><li>
You&rsquo;re curious about how products perform and how they can improve over time</li><li>
You understand how design contributes to business success, not just user experience</li><li>
You&rsquo;re proactive, adaptable and comfortable working in a fast-moving environment</li></ul>
Where You&rsquo;ll Be
At Zoopla we embrace hybrid working but emphasise the importance of also spending time together. You&rsquo;ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third in-office day of your choosing.
Our home in Tower Bridge is a wonderful hub for collaborative and individual working, with space to socialise and exercise. On our doorstep you&rsquo;ll find buzzing Borough, Bankside and Bermondsey, not to mention soaring river views. 
Benefits 
<ul><li>
Our hybrid setup means you&rsquo;ll join us in the Tower Bridge office 3 days each week</li><li>
25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks</li><li>
Cycle to work and electric car schemes</li><li>
Free Calm App membership</li><li>
Enhanced Parental leave</li><li>
Fertility Treatment Financial Support</li><li>
Group Income Protection and private medical insurance</li><li>
Gym on-site in London</li><li>
7.5% pension contribution by the company</li><li>
Discretionary annual bonus up to 10% of base salary</li></ul></div>

Senior Product Designer - Consumer (B2C) - FTC 12-months

JPMorganChase

<div>JOB DESCRIPTION 
 
 
Payments sit at the center of the global economy, connecting businesses and consumers around the world. You will join a team driving innovation in this fast evolving space as new technologies reshape how money moves. In this role, you will work at the forefront of modern machine learning and generative AI to deliver meaningful, lasting impact on global finance. You will partner closely with product, operations, risk, and technology teams to turn ideas into measurable outcomes. You will also have opportunities to mentor others and help shape how we build and operate production AI. 
 
As a Vice President Machine Learning Data Scientist in Payments Machine Learning, you will lead the design, development, and production deployment of machine learning applications, including generative AI and agentic systems, on cloud infrastructure. You will own end-to-end delivery from problem framing and experimental design through scalable MLOps, evaluation, governance, and integration with strategic systems. You will help set technical direction, establish reusable patterns, and ensure solutions are reliable, secure, and observable in production. You will mentor engineers and data scientists and translate complex technical work into clear decisions and outcomes for stakeholders.
Job Responsibilities<ul><li>
Lead end-to-end delivery of machine learning and AI solutions for complex payments and banking operations problems, from discovery and framing to production rollout and lifecycle management</li><li>
Develop innovative machine learning solutions, including generative AI and multi-agent approaches, and define evaluation, safety, and monitoring strategies for production use</li><li>
Own production deployment patterns including containerization, continuous integration and delivery, automated testing, model and prompt registries, model and version governance, monitoring and alerting, and rollback strategies</li><li>
Architect and deploy scalable, reliable, and secure machine learning and large language model services integrated with strategic platforms and downstream consumers across APIs, batch, streaming, and event-driven patterns, meeting service level objectives</li><li>
Partner with product, operations, risk and control, and technology teams to influence roadmaps, align on requirements, and deliver data-led transformations</li><li>
Establish reusable, modular data science and machine learning capabilities that scale across use cases, including feature engineering, evaluation harnesses, prompt tooling patterns, agent frameworks, orchestration, and context and memory management</li><li>
Provide technical leadership and mentorship through code reviews, design reviews, best practices, and upskilling across data science and engineering partners</li><li>
Communicate with technical and non-technical stakeholders, translating model outputs into decisions, tradeoffs, and operational plans</li><li>
Maintain strong documentation for approaches, model cards, runbooks, and operational procedures</li></ul>
Required Qualifications, Capabilities, and Skills<ul><li>
Master's degree in a quantitative field, or equivalent practical experience</li><li>
Deep understanding of machine learning fundamentals with strong applied data analysis skills</li><li>
Demonstrated experience designing rigorous evaluation and measurement in real-world settings</li><li>
Demonstrated experience deploying and operating machine learning models in production at scale, including monitoring, drift and performance management, reliability, incident management, and continuous improvement</li><li>
Strong Python software engineering skills, including modular object-oriented design, testing, performance tuning, and debugging</li><li>
Working knowledge of MLOps and LLMOps and distributed systems, including training and serving patterns, batch versus real-time architectures, feature stores, orchestration, and scalable data processing</li><li>
Ability to design intrinsic and extrinsic evaluations aligned with business goals, including offline and online alignment and guardrails for unintended outcomes</li><li>
Experience working in regulated environments with awareness of model risk, controls, privacy and security, and audit-ready documentation</li><li>
Strong stakeholder management and teamwork skills, with the ability to drive outcomes in partnership with cross-functional teams</li></ul>
Preferred Qualifications, Capabilities, and Skills<ul><li>
Experience with NLP and generative AI, including large language models, retrieval-augmented generation, tool and function calling, agentic workflows, multi-agent orchestration, and related evaluation and safety patterns</li><li>
Familiarity with agentic building blocks and standards, including orchestration frameworks, context and memory management, and interoperability protocols such as MCP</li><li>
Experience with machine learning frameworks and data science packages such as PyTorch, TensorFlow, scikit-learn, NumPy, pandas, SciPy, and statsmodels</li><li>
Experience deploying to AWS, including services such as SageMaker and Bedrock, and operating production large language model and machine learning workloads with attention to cost, latency, performance, security, and scaling</li><li>
Experience integrating human-in-the-loop and user feedback signals into iterative improvement, including active learning, preference signals, and labeling strategies</li></ul>
ABOUT US
 
 
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. 
<div><div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. 
</div></div> 
 
ABOUT THE TEAM
 
 
J.P. Morgan's Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Applied AI ML Data Scientist, Vice President - Payments

Meltwater

<div>
 
 Description
 
 
 
 
 About the Role
 
 
 
 We are seeking a dynamic AI Engineer with 5+ years of experience to join our growing team. You will be responsible for designing, building, and deploying cutting-edge AI solutions that deliver autonomous, user-facing capabilities. This role focuses on creating LLM-powered applications &amp; data enrichments, agentic workflows, and intelligent systems that directly impact our users' experiences.
 
 
 
 What You'll Do
 
 
 
 As an AI Engineer on our team, you will take ownership of end-to-end AI solution delivery, from initial concept through production deployment and ongoing optimization. You'll architect and implement LLM-powered applications &amp; enrichments, multi-agent workflows, and autonomous AI systems that directly impact our users' experiences. Your work will involve orchestrating large language models, building sophisticated prompt engineering frameworks and fine-tuning.
 
 
 You'll be responsible for deploying and operating these LLM applications at scale, ensuring they perform reliably in production environments. This includes containerizing AI services, implementing deployment pipelines for rapid iteration, and establishing monitoring systems that track both performance metrics and AI-specific indicators like response quality, hallucination rates, and autonomous decision accuracy.
 
 
 Your role encompasses ensuring our AI systems are production-ready and enterprise-grade. You'll manage the infrastructure that powers our AI applications, optimizing for both performance and cost-effectiveness, establishing automated evaluation frameworks for LLM applications, and building robust fallback mechanisms. You'll ensure our AI systems meet security and compliance requirements while maintaining the ability to rapidly iterate and improve AI capabilities based on user feedback and performance data.
 
 
 
 What You'll Bring
 
 
 
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 5+ years of hands-on experience in AI/ML engineering, software development, or related technical roles with demonstrable experience building and deploying AI-powered applications
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 Good theoretical knowledge of AI, ML and NLP principles as demonstrated by a bachelor's or master's degree in computer science or equivalent degree.
 </li>
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 Strong programming proficiency in Python and familiarity with Java/Kotlin, with a solid understanding of API design, development and integration patterns
 
 
 </li>
 </ul>
 
 LLM and Generative AI Expertise
 
 
 
 Experience with frameworks such as LangChain, LangGraph, and APIs from OpenAI, Anthropic, etc.
 
 
 Demonstrated proficiency in prompt engineering and orchestrating AI agents, chatbots, and autonomous workflows
 
 
 
 Cloud, Deployment &amp; Operations Experience
 
 
 
 <ul>
 <li>
 Familiarity with cloud AI/ML services (Azure preferred, also AWS or Google Cloud), container orchestration (Docker, Kubernetes), CI/CD deployment pipelines, automated testing for LLM applications, infrastructure monitoring, logging, and performance tracking
 </li>
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 Strong problem-solving abilities with experience debugging AI systems, optimizing performance bottlenecks, and implementing scalable solutions
 </li>
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 Collaborative mindset with excellent communication skills to work effectively with cross-functional teams in an agile environment, including product managers, data scientists, and platform engineers
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 <li>
 Continuous learning orientation with demonstrated ability to quickly adopt new AI technologies, frameworks, and best practices in this rapidly evolving field
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
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 <li>
 Knowledge of vector databases and RAG (e.g., OpenSearch, ElasticSearch) for semantic search and knowledge retrieval
 
 
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 </ul>
 
 What We Offer:
 
 
 
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 Enjoy flexible paid time off options for enhanced work-life balance.
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 Comprehensive health insurance tailored for you.
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 Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
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 Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
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 Energetic work environment with a hybrid work style, providing the balance you need.
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 Benefit from our family leave program, which grows with your tenure at Meltwater.
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 <li>
 Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
 
 
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 </ul>
 
 Our Story
 
 
 
 At Meltwater, we believe that when you have the right people in the right environment, great things happen.
 
 
 Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.
 
 
 But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
 
 
 Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along the way.
 
 
 We are innovators at the core who see the potential in people, ideas, and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
 
 
 We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
 
 
 25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career.
 
 
 We are Meltwater. We love working here, and we think you will too.
 
 
 "Inspired by innovation, powered by people."
 
 
 
 Equal Employment Opportunity Statement
 
 
 
 Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
 
 
 All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
 
 
 Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
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