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help desk assistant

Beverly Hills Maintenance

Responsibilities:<ul><li>Resolve customer issues with company products</li><li>Answer other customer questions and offer them access to helpful resources</li><li>Direct questions to the right department when needed</li><li>Ensure customer satisfaction</li><li>Manage all desk administrative duties</li><li>Maintain accurate records of interactions with customers and recurring user problems</li><li>Follow up with customers as needed to ensure any problems are resolved</li></ul>Requirements:<ul><li>Immediate joiners required</li><li>Arabic speaker will be an advantage</li><li>Strong written and verbal communication skills</li><li>Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent</li><li>Interpersonal skills that function to create connections and positive experiences for customers</li><li>Technological skills specific to the company&rsquo;s products and trouble-shooting practices</li><li>Patience with customers and ability to remain calm</li><li>Organizational abilities</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Salary expectation?</li><li>Do you have a valid QID with NOC?</li><li>If you are selected how soon you can join?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Help desk: 3 years (Preferred)</li></ul>

Help Desk Agent (Male) Immediate Joiner

Qatar Multitech Trading and Contracting W.L.L 

Key Responsibilities<ul><li>Ticket Management: Oversee the help desk ticketing system, ensuring all incoming service requests and issues are documented, prioritized, and assigned to the appropriate technicians for resolution.</li><li>User Support: Provide first-level technical assistance and guidance to users experiencing problems with telecom services, such as phone systems, network connectivity, or cellular devices.</li><li>Troubleshooting &amp; Resolution: Perform initial analysis and troubleshooting of technical problems, offering solutions to users directly when possible or escalating more complex issues to specialized technicians.</li><li>Communication: Act as a liaison between users and technical staff, maintaining clear communication with customers regarding the status and resolution of their requests.</li><li>Monitoring &amp; Reporting: Monitor the progress of ongoing issues, ensure follow-up on resolutions, and track key performance indicators to ensure that service level agreements (SLAs) are met.</li><li>Documentation: Develop and maintain internal and external support documentation, standard operating procedures, and knowledge bases to improve efficiency and user self-sufficiency.</li><li>Coordination: Coordinate efforts during service outages or planned changes, including mass communications about the cause and duration of occurrences.</li></ul>Essential Skills &amp; Qualifications<ul><li>Technical Aptitude: Strong understanding of telecom services, network issues, and common hardware/software problems.</li><li>Communication: Strong written and verbal communication skills to effectively interact with users and internal teams.</li><li>Organizational Skills: Ability to prioritize tasks, manage a workload efficiently, and maintain a systematic approach to problem-solving.</li></ul>Job Type: Full-timePay: From QAR2,000.00 per month

Help Desk Coordinator

Cartafella Analytics

We are looking for Helpdesk Engineer for Qatar location.Nationality: ArabicIf you are available, please send your cv immediately.Help Desk Engineer<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthExperience:<ul><li>BMC remedy: 2 years (Preferred)</li></ul>

Help Desk Engineer (Arabic)for Qatar

ECCO Gulf WLL

<div>
 
 Summary
 
 
 
 
 Job Description
 
 
 
 In this role, you will provide technical assistance, support, Maintenance to related of the computer
 
 
 system, software and hardware, environment by analysing requirements, resolving problems,
 
 
 installing hardware and software solutions and supporting the internal IT Helpdesk. You will be
 
 
 responsible for administration and internal support.
 
 
 
 Key Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Candidate must know ITIL - ITSM framework process and experience
 </li>
 <li>
 Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction
 </li>
 <li>
 Monitor Service Desk for tickets assigned to the queue, process first in first out based on
 
 
 </li>
 </ul>
 priority, monitor, respond quickly and effectively. Via &ldquo;Phone, Email and Chat&rdquo;
 
 
 <ul>
 <li>
 Report issues to the Service Desk for escalation.
 </li>
 <li>
 Follow the internal standard policy and procedure keep update all Documentation.
 </li>
 <li>
 Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,
 
 
 </li>
 </ul>
 hardware&rsquo;s, and software&rsquo;s licenses as well as must know end of life products
 
 
 <ul>
 <li>
 Assist with onboarding of new users.
 </li>
 <li>
 Install, test, and configure new workstations devices peripheral equipment and software.
 </li>
 <li>
 Perform timely workstation hardware devices and software upgrades as required.
 </li>
 <li>
 Well knowledge experienced Windows clients &amp; MAC clients, basic knowledge for Windows
 
 
 </li>
 </ul>
 servers and Linux.
 
 
 <ul>
 <li>
 Well knowledge experienced Office 365, products support for end users, Word, Excel,
 
 
 </li>
 </ul>
 PowerPoint, MS team, OneDrive, Visio, and Project mgmt...
 
 
 <ul>
 <li>
 Mail configures for end users, Outlook configure, domain users and no domain, users,
 </li>
 <li>
 Require support for all types of Mobile, tab, iPad user&rsquo;s support, corporate email configure
 
 
 </li>
 </ul>
 &amp; Wi-Fi setup.
 
 
 <ul>
 <li>
 Local &amp; Network printer need to know how to setup.
 </li>
 <li>
 Meeting room setup for conference &amp; meeting. Well know conference software, like skype,
 
 
 </li>
 </ul>
 how to use smart TV etc.
 
 
 <ul>
 <li>
 IP phone configuration support
 </li>
 <li>
 All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer
 </li>
 <li>
 Well knowledge Antivirus or End point
 </li>
 <li>
 During offboard user data must Backup
 </li>
 <li>
 CCTV mgmt.&hellip;.
 </li>
 <li>
 Well Understand network VLAN &amp; Sub netting mask
 </li>
 <li>
 Basic experience Java product knowledge
 </li>
 <li>
 Multiple browser experience.
 </li>
 <li>
 Whenever require as per emergency to late stay in office for assign task or pending work
 
 
 </li>
 </ul>
 need to complete.
 
 
 <ul>
 <li>
 Access control system need to know creating user and adding permission.
 </li>
 <li>
 Well hands on experience how to use tools and troubleshooting, Training other staff
 
 
 </li>
 </ul>
 members on troubleshooting and diagnosing problems
 
 
 <ul>
 <li>
 Writing, editing, and revising training manuals for new and updated software and hardware
 </li>
 <li>
 Requesting feedback and/or monitoring calls and other methods of correspondence to
 
 
 </li>
 </ul>
 improve training methods
 
 
 <ul>
 <li>
 Running reports to analyses common complaints and problems
 
 
 </li>
 </ul>
 
 Education Qualification.
 
 
 
 <ul>
 <li>
 Educational certification bachelor&rsquo;s degree in computer sciences
 </li>
 <li>
 3-5 Years of Experience
 </li>
 <li>
 Certification in the same filed (Preferable)
 </li>
 </ul>
</div>

Help Desk Technical Support (Arabic Speaker & English Speaker)

ECCO Gulf Majorel Qatar

<div>Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer 
system, software and hardware, environment by analysing requirements, resolving problems, 
installing hardware and software solutions and supporting the internal IT Helpdesk. You will be 
responsible for administration and internal support.

Key Duties &amp; Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience 
2.Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction 
3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on 
priority, monitor, respond quickly and effectively. Via &ldquo;Phone, Email and Chat&rdquo; 
4.Report issues to the Service Desk for escalation. 
5.Follow the internal standard policy and procedure keep update all Documentation. 
6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, 
hardware&rsquo;s, and software&rsquo;s licenses as well as must know end of life products 
7.Assist with onboarding of new users. 
8.Install, test, and configure new workstations devices peripheral equipment and software. 
9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients &amp; MAC clients, basic knowledge for Windows 
servers and Linux. 
11.Well knowledge experienced Office 365, products support for end users, Word, Excel, 
PowerPoint, MS team, OneDrive, Visio, and Project mgmt... 
12.Mail configures for end users, Outlook configure, domain users and no domain, users, 
13.Require support for all types of Mobile, tab, iPad user&rsquo;s support, corporate email configure 
&amp; Wi-Fi setup. 
14.Local &amp; Network printer need to know how to setup. 
15.Meeting room setup for conference &amp; meeting. Well know conference software, like skype, 
how to use smart TV etc. 
16.IP phone configuration support 
17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer 
18.Well knowledge Antivirus or End point 
19.During offboard user data must Backup 
20.CCTV mgmt.&hellip;. 
21.Well Understand network VLAN &amp; Sub netting mask 
22.Basic experience Java product knowledge 
23.Multiple browser experience. 
24.Whenever require as per emergency to late stay in office for assign task or pending work 
need to complete. 
25.Access control system need to know creating user and adding permission. 
26.Well hands on experience how to use tools and troubleshooting, Training other staff 
members on troubleshooting and diagnosing problems 
27.Writing, editing, and revising training manuals for new and updated software and hardware 
28.Requesting feedback and/or monitoring calls and other methods of correspondence to 
improve training methods 
29.Running reports to analyses common complaints and problems 


Education Qualification.
<ul>
<li> Educational certification bachelor&rsquo;s degree in computer sciences</li>
<li>3-5 Years of Experience</li>
<li>Certification in the same filed (Preferable)</li></ul></div>

Al-Attiya Computer & Technology

IT Help Desk Specialist (2&ndash;3 Years Experience)Location: [Doha,Qatar]Type: Full-timeWe&rsquo;re looking for a customer-focused IT Help Desk Specialist to provide Tier 1&ndash;2 support, keep employees productive, and improve our service operations. You&rsquo;ll handle tickets, resolve common issues across Windows/macOS and Microsoft 365/Google Workspace.Key Responsibilities<ul><li>Act as the single point of contact via portal, chat, email, and phone; triage, prioritize, and route tickets.</li><li>Support Windows 10/11 and macOS endpoints.</li><li>Support Microsoft 365/Teams/OneDrive/SharePoint (or Google Workspace), Zoom/meeting room A/V.</li><li>Handle security hygiene: MFA enforcement, phishing triage.</li><li>Participate in shift rotations and on-call as required.</li></ul>Qualifications<ul><li>2&ndash;3 years in an IT Service Desk/Technical Support role (Tier 1/2).</li><li>Hands-on with ticketing tools .</li><li>Strong troubleshooting for Windows/macOS, printers, peripherals, and common business apps.</li><li>Experience with Microsoft 365 (Exchange/Outlook, Teams, OneDrive/SharePoint) or Google Workspace.</li><li>Familiarity with MDM (Intune/Jamf) and basic networking (TCP/IP, DNS, DHCP, VPN clients).</li><li>Nice to have: PowerShell/Bash basics; ITIL v4 Foundation, CompTIA A+ / Network+, Microsoft 365 Fundamentals.</li><li>Excellent communication, empathy, and time management; strong documentation habits.</li></ul>How to ApplySend your CV to [jobs.at.act@gmail.com] with the subject &ldquo;IT Help Desk &ndash; [Your Name]&rdquo;.Job Type: Full-time

it helpesk

Elite Real Estate

We are seeking a friendly, organized, and professional receptionist to be the first point of contact at our real estate office. The ideal candidate will handle front desk operations, greet clients, manage phone calls, and provide administrative support to our agents and office staff. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Greet and welcome clients, visitors, and vendors in a professional manner.</li><li>Answer, screen, and direct incoming phone calls and emails.</li><li>Schedule and confirm appointments, meetings, and property viewings.</li><li>Maintain reception area and office common areas to ensure a professional appearance.</li><li>Assist with filing, data entry, document preparation, and record keeping.</li><li>Provide administrative support to real estate agents, including preparing property listings, contracts, and client correspondence.</li><li>Handle incoming and outgoing mail and deliveries.</li><li>Update client databases, CRM systems, and property management software.</li><li>Support marketing efforts by assisting with social media posts, brochures, and event coordination.</li><li>Perform other general office duties as assigned.</li></ul>Requirements:<ul><li>Previous experience as a receptionist, front desk associate, or administrative assistant (experience in real estate preferred but not required).</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.</li><li>Familiarity with real estate software and CRM systems is an advantage.</li><li>Professional appearance and positive attitude.</li><li>High school diploma or equivalent; additional certification in administration or real estate is a plus.</li></ul>Work Environment:<ul><li>Office-based role with direct client interaction.</li><li>Standard business hours, with occasional overtime during busy periods or special events.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR3,000.00 per monthLanguage:<ul><li>English and Arabic (Preferred)</li></ul>

Real estate receptionists

Explore 418+ Help desk assistant in Doha this September. Find roles across top companies and apply now to boost your career.

418 help desk assistant jobs IN Doha

Help Desk Agent (Male) Immediate Joiner

Help Desk Coordinator

Help Desk Engineer (Arabic)for Qatar

Help Desk Technical Support (Arabic Speaker & English Speaker)

Help Desk Technical Support (Arabic Speaker & English Speaker)

it helpesk

Real estate receptionists