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guest service centre manager

it support analyst

help desk associate

National Energy Center

<div>
 <br/>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <span>
   The Helpdesk Associate is responsible for providing first-line technical support and assistance to NEC users across the Head Office and ECTRON. This role ensures timely resolution of IT-related issues, proper coordination with the infrastructure and application teams, and adherence to NEC&rsquo;s IT policies and procedures.&nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.&nbsp;Serve as the first point of contact for IT support requests through email, phone, or ticketing systems.
 </p>
 <p>
  2.&nbsp;Provide technical assistance for hardware, software, and peripheral issues including laptops, printers, and network connectivity.
 </p>
 <p>
  3.&nbsp;Support user account management, password resets, and access control within Microsoft 365, Active Directory, and ERP systems.
 </p>
 <p>
  4.&nbsp;Log, track, and update service tickets ensuring timely and accurate resolution of user issues.
 </p>
 <p>
  5.&nbsp;Escalate unresolved or complex incidents to the Network &amp; Infrastructure Specialist or relevant technical teams.
 </p>
 <p>
  6.&nbsp;Assist in setup, configuration, and maintenance of user devices and workstations.
 </p>
 <p>
  7.&nbsp;Maintain the IT asset inventory and ensure accurate records of equipment issued and returned.
 </p>
 <p>
  8.&nbsp;Provide basic support for ERP logins, attendance exceptions, and email configuration.
 </p>
 <p>
  9.&nbsp;Coordinate with external vendors or service providers for equipment repairs and replacements.
 </p>
 <p>
  10.&nbsp;Assist during preventive maintenance, software updates, and new system deployments.
 </p>
 <p>
  11.&nbsp;&nbsp;Ensure compliance with NEC&rsquo;s IT policies, security guidelines, and acceptable use standards.
 </p>
 <p>
  12.&nbsp;Deliver clear and courteous communication to all users and maintain a professional support experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience/Qualifications Needed
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;&nbsp;Diploma or bachelor&rsquo;s degree in information technology or a related field.
 </p>
 <p>
  &bull;&nbsp;Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are advantageous
 </p>
 <p>
  <span>
   &bull;
  </span>
  1&ndash;3 years of experience in IT support or helpdesk operations, preferably in a multi-site or enterprise environment.
 </p>
 <p>
  <br/>
 </p>
</div>


Help Desk Associate

IHG Hotels & Resorts

<div>
 We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
 <br/>
 <br/>
 A little taste of your day-to-day:
 <br/>
 <br/>
 Every day is different at IHG, but you&rsquo;ll mostly be:
 <br/>
 <br/>
 <ul>
  <li>
   Leading the way &ndash; managing guest experiences, team performance and hotel operations
  </li>
  <li>
   Prioritising workload and ensuring your team deliver authentic, memorable experiences
  </li>
  <li>
   Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
  </li>
  <li>
   Having authentic conversations with guests to resolve issues, queries or concerns
  </li>
  <li>
   Being first point of contact for any critical emergency situations
   <br/>
   <br/>
  </li>
 </ul>
 What We need from you:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum Diploma or equivalent, some college preferred
  </li>
  <li>
   2 years&rsquo; front desk/guest service leader experience
  </li>
  <li>
   Must be fluent in spoken and written English
  </li>
  <li>
   Other languages may be preferred
  </li>
  <li>
   Basic mathematics skills
  </li>
  <li>
   Excellent communication, problem solving, reasoning and motivational skills
  </li>
  <li>
   Long periods of standing in the front desk areas and occasional lifting of heavy items
  </li>
  <li>
   Working knowledge of hotel property management systems like Opera beneficial
  </li>
  <li>
   Willingness to work evenings and weekends
   <br/>
   <br/>
  </li>
 </ul>
 What you can expect from us:
 <br/>
 <br/>
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 <br/>
 <br/>
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 <br/>
 <br/>
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 <br/>
 <br/>
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 <br/>
 <br/>
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 <br/>
 <br/>
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Duty Manager

VOCO

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div><div>
A little taste of your day-to-day:</div><div>
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li> Having authentic conversations with guests to resolve issues, queries or concerns</li><li> Being first point of contact for any critical emergency situations</li></ul><div>
</div><div>What We need from you:</div><div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred</li><li> 2 years&rsquo; front desk/guest service leader experience</li><li> Must be fluent in spoken and written English
</li><li> Other languages may be preferred
</li><li> Basic mathematics skills</li><li> Excellent communication, problem solving, reasoning and motivational skills</li><li> Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li> Working knowledge of hotel property management systems like Opera beneficial</li><li> Willingness to work evenings and weekends
</li></ul><div></div><div>What you can expect from us:
</div><div></div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
<br>
</div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div><div>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</div><div></div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div><p></p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

National Bank of Oman

<div>
 <p>
  <strong>
   Core Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Client Relationship &amp; Account Management
  </strong>
 </p>
 <ul>
  <li>
   Act as primary point of contact for assigned wealth clients, ensuring high standards of service and responsiveness.
  </li>
  <li>
   Manage all account-related operations, including onboarding, KYC updates, documentation, and transactional coordination.
  </li>
  <li>
   Understand client profiles, preferences, and financial needs to match them with suitable existing investment desk offerings without making direct advisory calls.
  </li>
  <li>
   Responsibility about being up to date with the market and have experience in determining the right opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Coordination &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with internal investment product specialists, legal, compliance, and operations to deliver client requests efficiently.
  </li>
  <li>
   Ensure smooth execution of trades, product subscriptions, redemptions, account openings, and reporting&mdash;without advisory discretion.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Experience &amp; Retention
  </strong>
 </p>
 <ul>
  <li>
   Provide ongoing relationship management, conduct regular engagement calls/meetings to maintain client satisfaction.
  </li>
  <li>
   Identify opportunities for up-selling and cross-selling approved products, referring leads to licensed advisory teams.
  </li>
  <li>
   Support client events, portfolio review meetings (as an observer/coordinator), and ensure premium client experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance &amp; Risk Control
  </strong>
 </p>
 <ul>
  <li>
   Ensure strict adherence to non-advisory regulatory frameworks, ensuring no personal recommendation or suitability call is made.
  </li>
  <li>
   Maintain accurate records of interactions, ensuring compliance with KYC, AML, FATCA, CRS, and internal governance.
  </li>
  <li>
   Escalate client requests to appropriate licensed advisors or product teams where advisory input is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Academic &amp; Key Skills
  </strong>
 </p>
 <ul>
  <li>
   Graduate with a degree in Banking, Finance or a related subject.
  </li>
  <li>
   CFA or CISI qualification would be an added advantage.
  </li>
  <li>
   Experience in private banking, wealth management service desk, or high-net-worth client relationship roles.
  </li>
  <li>
   Strong relationship management skills with ability to handle elite clientele professionally.
  </li>
  <li>
   Excellent coordination and process management, with sharp attention to documentation accuracy.
  </li>
  <li>
   Understanding of banking products, investment desk structure, and internal process flow, but operating under a non-advisory mandate.
  </li>
  <li>
   Strong communication, confidentiality, and client-handling etiquette.
  </li>
  <li>
   Minimum of 5 years&rsquo; experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Success Indicators
  </strong>
 </p>
 <ul>
  <li>
   High client satisfaction scores
  </li>
  <li>
   Strong client retention and engagement metrics
  </li>
  <li>
   Efficient coordination with internal advisory desks and product teams
  </li>
  <li>
   Zero compliance breaches related to advisory boundaries or documentation
  </li>
 </ul>
</div>


Wealth Advisor

Spiral Dunes Telecommunication

<p><i><b>About the role</b></i><br/><i><b>Coordinate and prioritize incoming IT support requests, dispatch technicians, and ensure timely resolution while maintaining clear communication with users and technical teams.</b></i></p><p>Key responsibilities</p><ul><li>Monitor incoming requests via phone, email, ticketing system, and chat; log and categorize incidents and service requests.</li><li>Triage and prioritize tickets based on impact and urgency; assign to appropriate technicians or teams.</li><li>Dispatch on-site and remote technicians, track job progress, and ensure SLAs are met.</li><li>Maintain accurate ticket records, update statuses, and communicate estimated timelines to users.</li><li>Coordinate escalations to 2nd/3rd line support and specialist teams; follow up until resolution.</li><li>Manage daily technician schedules, job assignments, and workload balancing.</li><li>Maintain and update incident and call logs, shift handover notes, and on-call rosters.</li><li>Provide basic remote troubleshooting (password resets, account unlocks, printer queue clears) when applicable.</li><li>Communicate planned outages, maintenance windows, and service interruptions to affected users.</li><li>Support asset booking, spare parts requests, and coordination for on-site visits.</li><li>Produce daily/weekly reports on ticket volumes, SLA compliance, and resource utilization.</li><li>Contribute to improving dispatch processes, runbooks, and knowledge base articles.</li></ul><p>Qualifications</p><ul><li>Diploma or degree in IT, Business Administration, or related field; or relevant experience.</li><li>0&ndash;3 years experience in IT service desk, dispatch, call center, or logistics coordination.</li><li>Familiarity with ITSM/ticketing tools (ServiceNow, Jira Service Desk, Zendesk, or similar).</li><li>Basic IT knowledge: user account management, workstation support, printers, and common business applications.</li><li>Strong organisational and multitasking skills; ability to prioritise under pressure.</li><li>Excellent communication and customer-service skills in English; Arabic is a plus.</li><li>Comfortable using phone systems, chat platforms, and email; punctual and reliable.</li><li>Ability to work shifts, including evenings or on-call rotations as required.</li></ul><p>Preferred (not required)</p><ul><li>ITIL Foundation certification or customer service training.</li><li>Experience coordinating field technicians or managing schedules.</li><li>Familiarity with basic remote support tools (TeamViewer, AnyDesk, Microsoft Remote Desktop).</li></ul><p>What we offer</p><ul><li>Competitive Oman-market salary and benefits.</li><li>Training and opportunities to progress to Service Desk Team Lead or IT Operations roles.</li><li>Supportive team environment and modern tools.</li></ul><p>Job Type: Full-time</p><p>Pay: RO19.200 - RO30.150 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

Service Desk Dispatcher

Crowne Plaza Hotel

<div><p>First impressions count. To get our guests&rsquo; memorable experiences off to an unforgettable start, we&rsquo;re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.<br>
</p><p>A little taste of your day-to-day:</p><p>
Every day is different, but you&rsquo;ll mostly be:</p><ul><li>Kicking off truly memorable guest experiences with the warmest of welcomes</li><li>Acknowledging IHG Rewards Club members and returning guests in person or over the phone</li><li>Taking, managing, and receiving payments for guest bookings</li><li>Making the check-in and check-out process feel swift and seamless</li><li>Staying one step of our guests&rsquo; needs to anticipate requests and offer tailored recommendations</li><li>Being our guests&rsquo; trusted contact &ndash; helping with everything from bill issues to restaurant recommendations</li></ul><p>
</p><p>What We need from you:</p><ul><li>Communication skills - guests will need to come to you with concerns as well as compliments, so you&rsquo;ll be easy to talk to
</li><li>Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
</li><li>Fluency in Arabic and English is required. Omani Nationals with 1-2 years of experience in hotels will be considered for this position.
</li><li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills</li></ul><p>
</p><p>What you can expect from us:</p><p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Desk Agent - Nationality: Omani

Global network solution and business

<p>VACANCY FOR Omani Nationals Only</p><p>SALES ACCOUNTANT MANAGER<br/>SALES ASSOCIATE</p><p>IF YOU HAVE THIS EXPERIENCE SHARE YOUR CV TO info@gnsbusiness.com or Whatsapp to<br/>+968 76269238</p><p>Pay: RO400.000 - RO500.000 per month</p><p>Work Location: In person</p>

Sale Accountant Manager/Sales Associate(Omani national)

Explore 41+ Help desk associate in Seeb this April. Find roles across top companies and apply now to boost your career.

41 help desk associate jobs In Seeb

Help Desk Associate

Duty Manager

Duty Manager

Wealth Advisor

Service Desk Dispatcher

Front Desk Agent - Nationality: Omani

Sale Accountant Manager/Sales Associate(Omani national)