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helpdesk agents Jobs in International Agreements Jobs In Manama Bahrain

helpdesk agents

helpdesk analyst

Computer World S.P.C.

Job Title: Helpdesk AnalystLocation: Bahrain &ndash; Locally Available Candidates OnlyWe are seeking a proactive and detail-oriented &quot;Helpdesk Analyst&quot; to join our IT support team.The Key Responsibilities:- Resolve Level 1 end-user IT issues, including account management and access problems.- Troubleshoot hardware, software, and peripheral/device issues.- Assist with new user onboarding and guide adoption of new technologies.- Provide remote or in-person support using helpdesk tools.Requirements:- 1&ndash;2 years of experience in helpdesk or IT support.- Fluent in Arabic and English with excellent communication skills.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD400.000 - BD500.000 per month

Helpdesk Analyst

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

We&rsquo;re looking for a Helpdesk Agent with 4+ years of experience in Helpdesk and Customer Service, preferably within the Healthcare sector.Key Skills:<ul><li>Proficient in Arabic &amp; English (written and spoken)</li></ul><ul><li>Strong communication and customer-handling skills</li></ul><ul><li>Problem-solving &amp; critical thinking</li></ul><ul><li>Ability to deal with difficult customers</li></ul><ul><li>Good IT knowledge of computer hardware &amp; software</li></ul>Qualifications:<ul><li>ITIL Foundation certified</li></ul>If you&rsquo;re passionate about delivering excellent support and service, we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Helpdesk Agents

AHK Realty

Job Summary:The Assistant Manager &ndash; Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.Key Responsibilities:1. Operations &amp; Maintenance Management<ul><li>Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems.</li><li>Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements.</li><li>Ensure timely completion of corrective and reactive maintenance tasks.</li></ul>2. Daily Complaints &amp; Helpdesk Coordination<ul><li>Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system.</li><li>Allocate tasks to technicians and follow up to ensure prompt closure of service requests.</li><li>Conduct root-cause analysis for recurring issues and implement corrective actions.</li></ul>3. Team Supervision &amp; Performance<ul><li>Lead, supervise, and support technicians, supervisors, and outsourced teams.</li><li>Conduct toolbox talks, technical guidance, and on-site inspections.</li><li>Evaluate staff performance and ensure adherence to safety and quality standards.</li></ul>4. Contractor &amp; Vendor Management<ul><li>Coordinate with external vendors for specialized maintenance and service contracts.</li><li>Review and validate quotations, work permits, method statements, and risk assessments.</li><li>Ensure contractor work meets specifications and compliance requirements.</li></ul>5. Compliance, Reporting &amp; Documentation<ul><li>Maintain maintenance logs, PPM records, checklists, and asset registers.</li><li>Generate daily/weekly/monthly reports on maintenance performance and KPI achievements.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>6. Budgeting &amp; Resource Management<ul><li>Assist in budget preparation for spare parts, materials, tools, and manpower.</li><li>Monitor inventory levels and ensure optimal stock availability for routine operations.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Mechanical, Electrical, or related engineering field.</li><li>5&ndash;10 years of experience in Facilities Management, with at least 2&ndash;3 years in a supervisory or assistant manager role.</li><li>Strong technical knowledge of MEP and hard services systems.</li><li>Experience in PPM planning, CAFM systems, and handling daily maintenance complaints.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Key Skills:<ul><li>Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical)</li><li>PPM Planning &amp; Execution</li><li>Daily Complaint Handling</li><li>CAFM / FM Software (Maximo, Navarise, etc.)</li><li>Team Leadership</li><li>Vendor Management</li><li>Safety &amp; Compliance</li><li>Report Preparation</li></ul>Job Types: Full-time, Permanent

Assistant Manager

Bank ABC

<div>
 
 Bank ABC seeks to recruit a Microsoft Platform Lead in the Group Information Technology Infrastructure Department based in our Head Office, in Bahrain.
 
 
 
 
 
 The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.
 
 
 
 
 
 
 
 Responsibilities of the role:
 
 
 
 
 The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include:
 
 
 
 
 <ul>
 <li>
 Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector.
 </li>
 <li>
 Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements.
 </li>
 <li>
 Collaborate closely with Bank&rsquo;s Cybersecurity team to align architecture, features and roadmap for the Microsoft platform and applications, ensuring that security best practices are integrated into the design, configuration, and implementation process to mitigate threats and safeguard data.
 </li>
 <li>
 Lead the Microsoft application stack for the End User Productivity team including Office 365, SharePoint Online, OneDrive, Endpoint Manager (Intune and Configuration Manager), Teams etc.
 </li>
 <li>
 Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy.
 </li>
 <li>
 Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite.
 </li>
 <li>
 Determine any major changes to Microsoft applications such as new features or underlying architectural changes that might require testing or infrastructure verification prior to implementation.
 </li>
 <li>
 Lead ongoing activities to leverage the capabilities of Office365 applications and services while increasing adoption and awareness across the bank.
 </li>
 <li>
 Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure &amp; Services Manager to plan, architect, and report on Microsoft cloud migration activities.
 </li>
 <li>
 Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.
 </li>
 <li>
 Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues.
 </li>
 <li>
 Stay current with Microsoft updates, releases, applications, and emerging technologies, evaluating their potential impact and relevance to the Bank.
 </li>
 <li>
 Ensure continued stability and support for the Microsoft product stack across the bank.
 </li>
 <li>
 Administer corporate cloud mobile device management solution.
 </li>
 <li>
 Assist in developing internal knowledge base and training materials related to Microsoft products.
 </li>
 <li>
 Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.
 </li>
 <li>
 Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Other accountabilities include
 
 :
 
 <ul>
 <li>
 Manage, support and mentor Infrastructure administrators and Helpdesk team on platform/products.
 </li>
 <li>
 Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
 </li>
 <li>
 Act as project lead for additional phases of deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.
 </li>
 <li>
 Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.
 </li>
 <li>
 Hardening of all applications and Windows Server operating systems supported by Infrastructure team in line with Information Security baseline policies.
 </li>
 <li>
 Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.
 </li>
 <li>
 Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring minimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.
 </li>
 <li>
 Maintain order of scheduled maintenance tasks.
 </li>
 <li>
 Develop and maintain technical standards documentation including operational procedures.
 </li>
 <li>
 Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.
 </li>
 <li>
 Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.
 </li>
 <li>
 Test, Deploy and manage new technologies approved and adopted by the bank.
 </li>
 <li>
 Perform other miscellaneous technical duties as assigned.
 </li>
 <li>
 Provide technical assistance and support to IT teams in global branches as needed.
 </li>
 <li>
 Provide system availability, capacity utilization and other maintenance reports to line manager periodically.
 </li>
 <li>
 Participate in bank&rsquo;s Business Continuity &amp; Disaster Recovery tests.
 </li>
 <li>
 Manage vendors and ensure approved SLAs are followed and reviewed periodically.
 </li>
 </ul>
 
 
 
 
 
 
 Areas of Knowledge, Qualification and Experience
 
 
 
 <ul>
 <li>
 5 - 7 years&rsquo; hands-on experience and thorough understanding of Microsoft 365 platform/products and its features specifically Teams, OneDrive, Exchange Online, SharePoint Online, Viva and Power platforms.
 </li>
 <li>
 Proven experience in leading technical teams and driving successful Microsoft adoption initiatives.
 </li>
 <li>
 Working experience on latest Microsoft Server Operating systems.
 </li>
 <li>
 Bachelor&rsquo;s degree in Cloud Computing, Computer Science Information Technology, or related field.
 </li>
 <li>
 Relevant Microsoft Certifications preferred
 </li>
 <li>
 Knowledge of PowerShell for management of Microsoft services.
 </li>
 <li>
 Strong knowledge of cloud computing principles and experience with Azure Active Directory, Azure Information Protection, and other Azure services.
 </li>
 <li>
 Knowledge of Power BI to present data an advantage.
 </li>
 <li>
 Strong understanding of Microsoft 365 security, compliance and governance features
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Practices and methods of systems administration and maintenance
 </li>
 <li>
 Good understanding of network protocols and usability
 </li>
 <li>
 Principles, practices, and techniques in the installation, maintenance and troubleshooting of server hardware and software.
 </li>
 <li>
 Knowledge of generic reporting tools
 </li>
 <li>
 Broad understanding of enterprise IT management processes i.e., Cobit 2019
 </li>
 </ul>
 
 
</div>

Microsoft Platflorm Lead

Canonical

<div>
 
 The role of a Financial Analyst at Canonical
 
 
 
 As a Financial Analyst, you'll be a core member of the FP&amp;A Team and wider finance team. You will play a key part in our monthly business reviews, quarterly forecasting, annual planning, financial modeling, and continuously drive cross-functional business alignment. Our ideal candidate is a highly analytical independent thinker, who has a desire to learn how to leverage business judgment, driven by data, to advise on critical financial, commercial and strategic decisions.
 
 
 
 Location:
 
 This is a remote role in EMEA or Americas time zones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Generate insights into business operations by analyzing unit economics, drivers of variance, and other KPIs
 </li>
 <li>
 Support quarterly and annual financial planning, forecasting, reporting, and monthly budget reviews
 </li>
 <li>
 Provide analysis of commercial initiatives that have a strategic or financial impact on the business
 </li>
 <li>
 Create objective analyses and processes for a fast-growing tech company to scale efficiently and make data-driven decisions
 </li>
 <li>
 Support multi-functional change projects designed to enhance systems, processes, and data accuracy
 </li>
 <li>
 Partner with and communicate business progress to key stakeholders against financial and strategic targets
 
 
 </li>
 </ul>
 
 Valued skills and experience
 
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Strong problem-solving and analytical abilities
 </li>
 <li>
 Excellent presentation and communication skills
 </li>
 <li>
 Curiosity and willingness to work on a wide range of projects
 </li>
 <li>
 Proficiency in spreadsheets and financial modeling
 </li>
 <li>
 Understanding of core accounting principles
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks long
 </li>
 <li>
 Previous experience in an analytically focused finance or business role
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in finance, business, or related field
 </li>
 <li>
 Experience with Business Intelligence reporting, CRM and ERP systems
 </li>
 <li>
 Experience with Budgeting and Planning Software, or Data Visualization tools
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Financial Analyst

Propel Consult

Role Purpose The Senior Analyst will play a pivotal role in evaluating, structuring, and executing investment transactions across various geographies and asset classes within the GCC region. This position requires strong financial modeling, due diligence, transaction sourcing, and stakeholder coordination skills.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES<ul><li>Conduct comprehensive financial, legal, and operational due diligence on potential investment opportunities.</li><li>Analyze market trends, asset performance, and macroeconomic indicators specific to the GCC region.</li><li>Build and maintain detailed financial models including DCF, IRR, NPV, sensitivity analysis, and scenario planning.</li><li>Assess capital structure, debt sizing, and return metrics across various investment strategies.</li><li>Evaluate exit scenarios including sale, refinance, or recapitalization.</li><li>Assist in identifying and sourcing investment opportunities.</li><li>Support the structuring of transactions, including REITs/Funds, joint ventures, and co-investments.</li><li>Prepare investment memos and presentations for internal committees and external stakeholders.</li><li>Liaise with internal teams (legal, compliance, finance) and external advisors (law firms, consultants, brokers).</li><li>Draft and manage NDAs, term sheets, and engagement letters.</li><li>Coordinate with legal counsel on SPA, JV agreements, and other transaction documents.</li><li>Monitor asset performance and assist in portfolio management activities.</li><li>Prepare periodic reports and dashboards for senior management and investors.</li><li>Maintain investment pipeline and deal tracking systems.</li></ul>Requirements:Qualifications<ul><li>Bachelor&rsquo;s degree in Finance, Real Estate, Economics, or a related field; Master&rsquo;s preferred.</li><li>Minimum 6&ndash;7 years of experience in real estate investment within the GCC region.</li></ul>Skills<ul><li>Strong proficiency in Excel, PowerPoint, and advanced financial modeling tools.</li><li>Familiarity with real estate documentation, legal processes, and investment structures in the GCC.</li><li>Excellent communication, negotiation, and project management skills.</li><li>CFA qualification preferred or currently pursuing the CFA designation.</li></ul>Job Type: Full-time

Senior Analyst (Real Estate Investments)

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