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hospitality staff

The First Group

<div>Overview:

The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai&rsquo;s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.
The First Collection Business Bay is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.</li><li>
Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.</li><li>
Have an extensive knowledge of the menu&rsquo;s and other F&amp;B outlets.</li><li>
Serving in either conference rooms or other F&amp;B outlets if required.</li><li>
Taking orders from the guests, explaining the menu and advising the guest on their decision making.</li><li>
Liaising with management for advice if required.</li><li>
Communicating with the kitchen about the orders and being very clear about special wishes of guests.</li><li>
Consistently upsell of food and beverages and making guests aware of promotions.</li><li>
If necessary preparing orders like drinks and preparing snacks, bread.</li><li>
Serving at parties and reception if required.</li><li>
Dealing with the payments and doing closure paperwork if required.</li><li>
Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.</li><li>
Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.</li><li>
Responsible for cleaning tasks during and after service.</li><li>
Making sure that all the guest areas look immaculate.</li><li>
Attend departmental meetings if required.</li><li>
Take feedback from guests and notifying management about it.</li><li>
Share ideas for improvement</li><li>
Know the software in the F&amp;B outlets to be able to put in the orders</li><li>
Ensuring your guests receive what they ordered, guest satisfaction is key at all times</li><li>
Taking pride in your daily actions with the team as well as our guests.</li></ul></div>

F&B Associate

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
 
 
 This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a
 
 Crew Member
 
 for our Dubai Mall branch. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressing.
 
 
 <ul>
 <li>
 Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
 </li>
 <li>
 Adhere to brand standards at all times and keeping up to date with Five Guys University courses.
 </li>
 <li>
 Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
 </li>
 <li>
 Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
 </li>
 <li>
 Follow basic essentials - uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
 </li>
 <li>
 Use the company cash register accurately and maintains proper control of company assets.
 </li>
 <li>
 Works as a team member to support other restaurant employees with their duties.
 </li>
 <li>
 Carry out any other reasonable task as assigned by the management.
 </li>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of 1 year experience as a service crew or on a similar role, excellent customer service.
 
 
 
 </li>
 </ul>
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 
 
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Crew Member - Dubai Mall

Raffles

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand. 
Job Description 
The candidate must be able to:<ul><li>
To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.</li><li>
Must comply with the grooming standards of the company.</li><li>
To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart.</li><li>
To make the seniors aware of all guest comments and guest complaints.</li><li>
To be thoroughly familiar with the service standards and procedures.</li><li>
To follow specified procedures to properly set up Pool beds stations.</li><li>
To ensure cleanliness and maintenance of the pool areas.</li><li>
To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed.</li><li>
To fold pack the umbrellas in the evenings.</li><li>
To follow all policies and procedures of the hotel.</li><li>
To immediately report all suspicious occurrences and hazardous conditions</li><li>
To maintain safety of work areas at all times.</li><li>
To attend all mandatory meetings as directed</li></ul> 

Qualifications 
EDUCATION &amp; EXPERIENCE<ul><li>
Minimum of one-year experience in the same position in a 5 Luxury Hotel.</li><li>
Basic knowledge of detergents and pool cleaning methods</li></ul> 

Additional Information</div>

Pool Attendant

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:<ul><li>
To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach Standards of Performance.</li><li>
To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li><li>
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.</li><li>
To perform opening and closing procedures established for the place of work as assigned.</li><li>
To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.</li><li>
To ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>
To monitor operating supplies and reduce spoilage and wastage.</li><li>
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service at all times.</li><li>
To maintain good working relationships with colleagues and all other departments.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To comply with local legislation as required.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li></ul> 
Administration<ul><li>
To collect all general requisitions and food &amp; beverage requisitions.</li><li>
To prepare and record all inventory on daily, monthly and quarterly basis.</li><li>
Report any engineering issues and make a HOTSOS request for the same &amp;</li></ul>
 Maintain daily logs and update the Logbook on daily basis. 
Financial and Revenue Responsibilities<ul><li>
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food &amp; Beverage combinations and up sell alternatives.</li></ul> 
Training and Human Resources
<ul><li>To attend training and meetings as and when required.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To coach and train new Heartists through on-the-job-training.</li><li>
To assist in training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.</li><li>
To report to duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul> 
Guest Service Responsibilities<ul><li>
To handle guest enquiries in a courteous and efficient manner.</li><li>
To establish a rapport with guests maintaining good customer relationship.</li></ul> 
Miscellaneous<ul><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels.</li></ul> 
GENERAL DUTIES: 
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li></ul><ul><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul> 
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul> 
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Waitress - Lobby

Brainstorm Human Resource Consultant

We are seeking a highly professional, trustworthy, and experienced Buttler or Villa Manager to oversee the smooth operations of our villas. The Buttler or Villa Manager will serve as the central authority for household staff and property management, ensuring that every detail &mdash; from meals to ambiance &mdash; is executed according to the family&rsquo;s preferences and the highest standards of service. This role requires loyalty, discretion, and exceptional organisational skills to manage staff, maintain service quality, and ensure the comfort of the family and their guests.Key Responsibilities :Guest Services &amp; Hospitality1) Provide discreet, personalized service to the family and guests.2) Supervise meal service for breakfast, lunch, dinner, and snacks, ensuring presentation and timing are flawless.3) Ensure the kitchen staff report to her, and that menus are planned according to the family&rsquo;s likes, dislikes, and dietary preferences, including regional and cultural requirements.4) Ensure hospitality traditions (such as welcoming guests, serving refreshments, and respecting cultural norms) are maintained.5) Coordinate with chefs/cooks for special dietary needs.6) Curate ambiance through flowers, candles, evening lighting, and household presentation.7) Oversee and host family events, dinners, and celebrations within the villas.Household &amp; Staff Management1) Lead and supervise household staff including maids, gardeners, pool attendants, kitchen staff, and drivers.2) Manage scheduling, time off, and performance reviews, ensuring smooth daily operations.3) Train and enforce cleaning, service, and hospitality standards to maintain consistency. &bull; 4) Ensure all staff execute duties professionally, on time, and to the family&rsquo;s satisfaction.Property &amp; Ambiance Management 1) Oversee the condition and upkeep of the gardens, pool, and indoor/outdoor areas.2) Maintain flowers, candles, lighting, and decorative standards to enhance villa atmosphere.3) Supervise cleaning and maintenance standards, including lights, air conditioning systems, chillers, and generators.4) Develop and maintain household standards and checklists in line with family expectations.5) Conduct inspections to ensure readiness, cleanliness, and high standards are upheld.Wardrobe &amp; Travel Management1) Oversee and maintain the family&rsquo;s wardrobe organisation, laundry, ironing, and clothing care (including sarees, traditional wear, and delicate garments).2) Prepare wardrobes and packing for family and guest travel.3) Coordinate travel arrangements, including itineraries, packing, and liaison with staff or service providers.4) Ensure smooth transitions for arrivals, departures, and special trips.Administrative Duties 1) Supervise and approve kitchen menus, event menus, and daily meal planning.2) Monitor inventories and household supplies, including kitchen, linens, flowers, beverages, and event items.3) Coordinate with vendors and service providers for supplies, maintenance.4) Manage household budgets, logs, and staff rosters.5) Report directly to the family with updates on household operationsRequirements 1) Proven experience as a Butler, Estate Manager, or similar role in a luxury household or hotel. &bull;2) Absolute trustworthiness, discretion, and integrity in handling family and household matters.3) Strong leadership skills with the ability to manage diverse staff teams.4) Deep understanding of hospitality, and service etiquette.5) Excellent organisational skills and a sharp eye for detail.6) Flexible schedule, including evenings, weekends, festivals, and holidays.7) Familiarity with festival preparations and managing related d&eacute;cor, food, and hospitality.8) Managing staff for drivers, security, and delivery coordination.Location : Dubai Atleast 10 years of UAE experience.Company will provide single accommodation + food Job Type: Full-timePay: AED12,000.00 - AED18,000.00 per monthApplication Question(s):<ul><li>How much years of experience do you have as Buttler or Villa Manager?</li><li>Have you worked before in Luxury Villa or Luxury Hotel ?</li><li>Do you have a deep understanding of hospitality &amp; service etiquette?</li><li>Do you have an excellent organisational skills?</li><li>Do you speak any other Language apart from English like Hindi or Tagalog ?</li></ul>Experience:<ul><li>Guest Services &amp; Hospitality: 8 years (Required)</li><li>Household &amp; Staff Management : 8 years (Required)</li><li>Property &amp; Ambience Management : 8 years (Required)</li><li>Administrative Duties: 8 years (Required)</li></ul>

Buttler / Villa Manager

Desert Blues

Position Overview:We are seeking an experienced, professional Butler to provide exceptional household management and personalized service for our private villa. The ideal candidate will oversee daily operations, coordinate with existing villa staff, and ensure the highest standards of hospitality and discretion.Key Responsibilities:-Manage household operations and coordinate villa staff activities-Provide personalized service to family members and guests-Oversee meal service, table settings, and dining arrangements-Maintain household schedules, appointments, and guest accommodations-Ensure villa cleanliness, organization, and inventory management-Manage linen and wardrobes personally-Handle correspondence, phone calls, and visitor reception-Coordinate with vendors, suppliers, and service providers-Maintain strict confidentiality and discretion at all timesRequirements:-Minimum 3-5 years of butler or high-end hospitality experience-Excellent communication and interpersonal skills-Strong organizational and multitasking abilities-Professional appearance and demeanor-Flexibility to work varying hours including weekends-Valid driver's license preferred-References from previous employers requiredJob Types: Full-time, PermanentPay: AED3,000.00 - AED4,500.00 per monthExperience:<ul><li>Butler or High-end hospitality: 2 years (Preferred)</li></ul>

Butler

Emirates Sports Hotel LLC

Job descriptionPlease DO NOT APPLY if you are not currently based in the UAE!!Key Duties and Responsibilities:<ul><li>Manage day-to-day operations of the front desk, ensuring efficient check-in/out, room allocation, and reservation coordination.</li><li>Conduct daily shift briefings and handover reports to ensure smooth communication between shifts.</li><li>Supervise and guide reception, security, and housekeeping staff on shift.</li><li>Monitor queue management, ensure minimal wait times, and resolve backlogs at the reception.</li><li>Act as the main contact point for inspections (DTCM, DSC, Dubai Municipality), ensuring all reception-related documentation and operations are compliant</li><li>Serve as the Happiness Manager, ensuring emotional and service satisfaction for all guests.</li><li>Personally welcome VIP guests, and manage long-stay, returning, or sensitive guests.</li><li>Monitor guest mood, staff empathy levels, and interpersonal engagement at every touch point.</li><li>Review all guest feedback from Google, Booking.com, WhatsApp, TripAdvisor, and in-person and initiate improvement actions.</li><li>Take immediate ownership of unresolved guest matters until fully resolved and communicated back.</li><li>Lead on-site action in case of medical incidents, fire alarms, safety breaches, or complaints.</li><li>Coordinate with other departments to resolve operational issues without delay.</li><li>Maintain daily quality checks of reception area cleanliness, presentation, and staff uniforms.</li><li>Ensure all signage, furniture, guest amenities, and lighting in the reception area are functioning and presentable.</li><li>Identify maintenance glitches and coordinate immediate resolution with the engineering team.</li><li>Monitor security presence, camera coverage, and report incidents or service gaps.</li><li>Train reception staff on soft skills, hospitality etiquette, conflict resolution, and guest empathy.</li><li>Actively coach team on maintaining calm, professional demeanours during peak hours or stressful situations.</li><li>Lead by example during high-pressure moments, visibly setting the tone of excellence.</li><li>Participate in performance reviews, input staff KPI performance, and recommend reward/penalty suggestions.</li></ul>Qualifications:<ul><li>Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.</li><li>Minimum 3-4 years&rsquo; experience in hotel reception/front office operations in the UAE</li><li>Strong emotional intelligence, calm under pressure, and a solution-driven attitude</li><li>Fluency in English-Additional languages are an advantage (Arabic or Russian)</li><li>Knowledge of health, safety, and security protocols in a hospitality environment.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Familiarity with booking systems, check-in/check-out procedures, and concierge services.</li><li>Familiar with hospitality platforms (PMS, booking engines, CRM)</li><li>Comfortable with mobile platforms (WhatsApp, review monitoring, internal chat groups)</li></ul>Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in front office systems (e.g., Opera, PMS systems).</li><li>Solid problem-solving and conflict resolution skills.</li><li>Ability to remain calm and professional under pressure.</li><li>High level of customer service orientation.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality Management: 4 years (Required)</li><li>Hotel Administration: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Reception Duty Manager

Explore 1753+ Hospitality staff in Dubai this September. Find roles across top companies and apply now to boost your career.