assistant housekeeping manager Jobs in Abu Dhabi

assistant housekeeping manager

guest services associate Jobs in Abu Dhabi

guest services associate

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

housekeeping supervisor Jobs in Abu Dhabi

housekeeping supervisor

restaurant supervisor

hotel cleanliness supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25168518<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Al Wathba a Luxury Collection Desert Resort &amp; Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates, 56620<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Hotel Cleanliness Supervisor

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25165356
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Housekeeping &amp; Laundry
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
 <br/>
 <br/>
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: At least 1 year of related work experience.
 <br/>
 <br/>
 Supervisory Experience: At least 1 year of supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Room Attendant to join our Housekeeping Team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Under the supervision of the housekeeping manager, the Room Attendant is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.</p>
<p><b>
As a </b><b>Room Attendant, you will be responsible for the following duties:</b></p>
<ul>
<li>Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge in order to answer guest questions.</li>
<li>Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of room and updates Order Taker of any discrepancies found.</li>
<li>Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.</li>
<li>Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge in order to answer guest questions.</li>
<li>To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace.</li>
<li>Any other duties, which may be assigned to you from time to time as directed by your supervisor or Manager.</li>
</ul>
<p><b>As </b><b>Room Attendant, we expect from you:</b></p>
<ul>
<li>Minimum of 1-year experience in a similar role with preferable previous experiences in a four and five-star hotel.</li>
<li>Basic High school (10 years of schooling), Diploma or vocational training in hospitality.</li>
<li>Basic English communication skills.</li>
<li>Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Room Attendant

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure continual source of information, help and assistance to all guests.
  </li>
  <li>
   Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
  </li>
  <li>
   Maintains and protects the privacy and security of in-house guests.
  </li>
  <li>
   Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
  </li>
  <li>
   Ensures smooth operations at all times.
  </li>
  <li>
   Co-ordinates all operations in order to exceed guest expectations.
  </li>
  <li>
   Takes full responsibility for all operating equipment and working tools.
  </li>
  <li>
   Up sells all Rooms and other services in the hotel.
  </li>
  <li>
   Handles guest feedback efficiently.
  </li>
  <li>
   Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
  </li>
  <li>
   Liaises closely with Guest experience Food &amp; Beverage, Housekeeping, Activities, and Spa departments
  </li>
  <li>
   Requires driving hotel buggies and pass the buggy driving test.
  </li>
  <li>
   Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
  </li>
  <li>
   Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
  </li>
  <li>
   Ensures the palace host pantries are maintained and operationally prepared at all times.
  </li>
  <li>
   Updates and maintain all guest history files.
  </li>
  <li>
   Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
  </li>
  <li>
   Takes corrective actions when required to improve safety of all work areas.
  </li>
  <li>
   Maintains a high level of communication and feedback within the department.
  </li>
  <li>
   Is continually proactive within all areas of operation.
  </li>
  <li>
   Identifies and anticipates guests&rsquo; needs and requirements.
  </li>
  <li>
   Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
  </li>
  <li>
   Reports on duty punctually and in accordance with the department duty roster.
  </li>
  <li>
   Adheres at all times to the departmental grooming and uniform standards.
  </li>
  <li>
   Adheres to all hotel and company policies and procedures.
  </li>
  <li>
   Adheres to all hotel health and safety policies.
  </li>
  <li>
   Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
  </li>
  <li>
   Has full understanding and is knowledgeable of all in-room services, amenities and functions.
  </li>
  <li>
   Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
  </li>
  <li>
   Ensures a full and complete shift hand over.
  </li>
  <li>
   Reports any maintenance faults according to stated procedures.
  </li>
  <li>
   Immediately actions all special guest requirements and requests.
  </li>
  <li>
   Conducts daily standard and quality checks.
  </li>
  <li>
   Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
  </li>
  <li>
   Performs other duties and responsibilities as assigned by senior management.
  </li>
  <li>
   Ensure all special requests are met, with particular reference to families visiting the resort with children.
  </li>
  <li>
   Assist in assuring all standard service procedures are adhered to and carried out in detail.
  </li>
  <li>
   Ensure all arrival villas are checked and ready prior to an arrival.
  </li>
  <li>
   Ensure all amenities are in place as per remarks and profile of guest.
  </li>
  <li>
   To offer chilled towels and serve welcome drinks to guests on arrival.
  </li>
  <li>
   To complete a full villa orientation for the guest on arrival.
  </li>
  <li>
   Offer unpacking service on arrival and packing service for departure guests.
  </li>
  <li>
   Respond to guest requests e.g. urgent laundry / pressing requirements.
  </li>
  <li>
   To serve villa guests their in- room dining requests.
  </li>
  <li>
   To attend to guest complaints of villa facilities.
  </li>
  <li>
   To offer shoe shine / laundry / pressing service.
  </li>
  <li>
   To make restaurant recommendations and reservations.
  </li>
  <li>
   To update guest profile on daily basis.
  </li>
  <li>
   Constantly check the appearance, cleanliness of villas.
  </li>
  <li>
   To carry out specific duties or tasks assigned within a specific time frame.
  </li>
  <li>
   To be constantly on the alert for irregularities in the handling of amenities.
  </li>
  <li>
   Use good judgement in determining usage of hotel amenities.
  </li>
  <li>
   All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
  </li>
  <li>
   Must be familiar with all company policies and procedures relevant to their position.
  </li>
  <li>
   Must be fully versed in safety and emergency procedures.
  </li>
  <li>
   Maintaining the highest levels of hygiene and cleanliness at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Luxury hotel experience is must
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Must be fluent in written and spoken in English / multilingual speaking is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Relocate to remote area
</div>


Palace Host

Hilton

<div><p>Housekeeping Team Leader - Conrad Abu Dhabi Etihad Towers</p><p><b>
What will I be doing?</b></p>
<p>As a Housekeeping Team Leader, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:</p>
<ul><li>Allocate work duties to Team Members</li>
<li>Perform routine inspections of all check out rooms and spot checks of all occupied rooms</li>
<li>Report and follow up on any maintenance defects or other issues</li>
<li>Inspect, routinely, service areas, store rooms and corridors</li>
<li>Schedule and supervise deep cleaning and any other projects</li>
<li>Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required</li>
<li>Manage, efficiently, stock control and the maintenance of equipment</li>
<li>Provide excellent Guest service, including VIP and other special requirements</li>
<li>Ensure the adherence to hotel brand standards at all times</li>
</ul><p><b>What are we looking for?</b></p>
<p>To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience in a Housekeeping supervisory role</li>
<li>A successful track record of managing a team</li>
<li>Strong organizational and analytic skills</li>
<li>An attention to details</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Proficiency, preferred, with computers and computer programs, including Microsoft Office</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Housekeeping Team Leader - Conrad Abu Dhabi Etihad Towers

AISP LLC

<p><b>Job Vacancy: Female Housekeeping/Maintenance Supervisor (Hotel Industry)</b></p><p>We are currently seeking a skilled <b>Female Housekeeping/Maintenance Supervisor</b> with extensive experience in the hotel industry to join our team.</p><p><b>Job Requirements:</b></p><ul><li><b>Experience</b>: 7-8 years in the hotel industry, with relevant supervisory experience.</li><li><b>Salary</b>: AED 5,000 to AED 7,000, depending on experience.</li><li><b>Location</b>: Interview will be held in <b>Abu Dhabi</b>, with work based in <b>Al Ain</b>.</li><li><b>Nationality</b>: Open to all nationalities.</li><li><b>Key Responsibilities</b>:</li><li>Oversee and manage housekeeping and maintenance teams.</li><li>Ensure that all facilities are clean, functional, and well-maintained.</li><li>Supervise day-to-day operations and address any issues promptly.</li><li>Coordinate with other departments to ensure satisfaction.</li></ul><p><b>Interested candidates</b> are invited to send their updated CVs to <b>joane@asayel-inv.ae</b></p><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED7,000.00 per month</p>

Housekeeping Supervisor

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Guest Relations Manager is responsible for leading and overseeing all aspects of guest relations to ensure seamless and personalized experience in line with the hotel&rsquo;s luxury standards. This role directs and inspires the guest relations team &mdash; including the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams &mdash; to anticipate and exceed guest expectations while implementing service strategies that foster loyalty and satisfaction. Acting as an ambassador of the hotel, the Guest Relations Manager ensures that every touchpoint reflects the brand&rsquo;s philosophy of excellence, guiding associates to deliver consistent, memorable, and guest-centric experiences.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li>
Manage and oversee the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams, ensuring these key service areas operate cohesively to deliver exceptional guest experiences.</li><li>
Maintain in-depth knowledge of Rosewood Abu Dhabi services, facilities, and local offerings, including dining, cultural attractions, and events, to provide tailored recommendations.</li><li>
Oversee and ensure the smooth operation of luxury hotel services, maintaining the highest standards of guest relations.</li><li>
Communicate effectively with guests, colleagues, and stakeholders to foster strong relationships and deliver exceptional service.</li></ul><div></div><ul><li>
Demonstrate adaptability and empathy in responding to guest needs, maintaining a consistently guest-centric approach.</li><li>
Engage with guests to understand their preferences and expectations, ensuring that personalized touches and proactive service enhance their overall stay.</li></ul><div></div><ul><li> Supervise guest service colleagues to guarantee attentive, professional, and seamless service from arrival to departure.</li></ul><div></div><ul><li> Resolve guest complaints and requests promptly with empathy and discretion, ensuring issues are handled in line with Rosewood&rsquo;s service philosophy.</li></ul><div></div><ul><li> Ensure all Front Office areas reflect the highest standards of cleanliness, safety, and service efficiency.</li></ul><div></div><ul><li> Coordinate guest needs, special requests, and amenity arrangements to deliver exceptional, bespoke experiences.</li></ul><div></div><ul><li> Act as an ambassador of the Rosewood Sense of Place philosophy, reflecting the unique character and culture of Abu Dhabi in guest interactions.</li></ul><div></div><ul><li> Lead, inspire, and guide a multicultural team, creating an environment of collaboration and excellence.</li></ul><div></div><ul><li> Drive results by developing initiatives that enhance the guest journey and create memorable experiences.</li></ul><div></div><ul><li> Organize and plan daily operations with precision, ensuring attention to detail in every aspect of service delivery.</li></ul><div></div><ul><li> Perform any additional duties assigned to support hotel operations and guest satisfaction.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul><p></p><p><b>
ACCOUNTABILITY:</b></p><p></p><ul><li> Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.</li></ul><p></p><ul><li> Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.</li></ul><p></p><ul><li> To report to his supervisor or respective Manager.</li></ul><p></p><p><b>
QUALIFICATIONS: </b>Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</p><p></p><ul><li> Experience: Two years&rsquo; supervisory experience at a Front Desk preferably in a luxury or ultra-</li></ul><p>
luxury hotel.</p><p></p><ul><li> Education: Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</li></ul><p></p><ul><li> General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><p>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p><p></p><ul><li> Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into
</li></ul><p>System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.</p><p></p><ul><li> Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p></p><ul><li> Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><p>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</p><p></p><ul><li> Licenses &amp; Certifications: None required.</li></ul><div></div><ul><li><br>
 Licenses &amp; Certifications: None required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Services Manager

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