office clerk

receptionist

hr assistant

office manager

sales agent

hotel front desk agent

CRISTAL HOTEL ABU DHABI

PREFERABLY FEMALEEducation and Experience Requirements: &middot; High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.&middot; Previous hotel-related experience desired.Key Duties and Responsibilities:&middot; Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.&middot; Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.&middot; Accurately administers Front Desk Clerical systems and procedures.&middot; Provides currency exchange services.&middot; Balances accounts of day&rsquo;s business at end of shift.&middot; Comply with all laid down systems and procedures.&middot; Records all instances of refused business, with reasons of refusal.&middot; Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.&middot; To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.&middot; Answers incoming calls and places outgoing calls.&middot; Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].&middot; Receives guest messages and delivers the same to the guest.&middot; Logs all wake-up call requests and performs wake-up call services.&middot; Provides information about hotel services to guests.&middot; Keep records of calls placed and received by all departments and recording the call charges.&middot; Ensures the correct operation of the PBX system and VICAs system.&middot; Carries out administrative tasks.&middot; Handles every query in a polite and courteous manner.&middot; Promotes the hotels outlets and special events at all times.&middot; Maintains an awareness of competitor&rsquo;s rates and occupancy levels.&middot; Ensures incoming guests are given the highest possible personal service.&middot; Maintains effective communication with all related departments to ensure smooth service delivery.&middot; Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.&middot; Takes telephone reservations when the reservations team are not available.&middot; Greets guests on their arrival ensuring they feel expected and welcome.&middot; Ensures the guest receives the accommodation he/she is expecting.&middot; Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.&middot; Deals swiftly, efficiently and sensitively to guest complaints and follows through.&middot; Maintains awareness of guest profile through the guest history.<ul><li>Performs other related duties as assigned</li></ul>Job Type: PermanentAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Service Agent with 2 years HOTEL experience

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

What are we looking forReceptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in cash handling</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul>EOE/AA/Disabled/Veterans

Marriott International

<div>Additional Information 
Job Number25185491 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Receptionist) | Aloft Abu Dhabi

<div>Additional Information 
Job Number25185402 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Telephone Operator - Arabic Speker) | Aloft Abu Dhabi

Jannah Hotels & Resorts , Abu Dhabi

Job Title: Guest Service Agent Company: Jannah Hotels &amp; Resorts Location: Abu Dhabi, United Arab Emirates (On-site) Employment Type: Full-timeJob Description: Jannah Hotels &amp; Resorts is seeking a dedicated and service-oriented Guest Service Agent to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.Key Responsibilities:<ul><li>Welcome guests and handle check-in and check-out procedures</li><li>Assist guests with inquiries, requests, and hotel information</li><li>Coordinate with internal departments to ensure smooth operations</li><li>Resolve guest concerns professionally and promptly</li><li>Maintain accurate records, handle payments, and update guest profiles</li><li>Uphold high hospitality standards at all times</li></ul>Must-Have Requirements:<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Strong communication and customer service skills</li><li>Ability to work under pressure and in a fast-paced environment</li></ul>Preferred:<ul><li>Experience with Opera or similar PMS</li><li>Additional languages (Arabic or others) is a plus</li></ul>If you meet the above criteria, please apply &mdash; we would love to hear from you!Job Type: Full-timePay: AED1,600.00 - AED2,200.00 per monthApplication Question(s):<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Experience with Opera or similar PMS</li></ul>

Guest Service Agent

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Supervise the front office team to ensure efficient and professional guest service</li><li>Oversee check-in and check-out procedures, ensuring accuracy and smooth operation</li><li>Train, guide, and support front desk staff in handling guest requests and complaints</li><li>Monitor daily shift activities and maintain logbooks and reports</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Maintain a clean and organized reception area</li><li>Ensure compliance with company policies, procedures, and quality standards</li></ul>Requirements:<ul><li>Previous experience in a front desk or supervisory role in hospitality or customer service</li><li>Strong communication and interpersonal skills</li><li>Fluent in English; Arabic language skills are an advantage</li><li>Leadership skills with the ability to manage a small team</li><li>Ability to work under pressure and handle guest concerns tactfully</li><li>Familiarity with front office systems and basic computer applications</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; accommodation is within walking distance from the workplace</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 2 years (Preferred)</li></ul>

Front Office Supervisor

Explore 233+ Hotel front desk agent in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.

233 hotel front desk agent jobs IN Abu Dhabi

Guest Service Agent with 2 years HOTEL experience

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Experience Expert (Receptionist) | Aloft Abu Dhabi

Guest Experience Expert (Telephone Operator - Arabic Speker) | Aloft Abu Dhabi

Guest Service Agent

Front Office Supervisor