operations manager

office assistant

office administrator

front office supervisor

hr manager

hotel office manager

Marriott International

Additional InformationJob Number 25168039Job Category Sales &amp; MarketingLocation Dubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementMarriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?Job SummaryThis position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels.The Hotel Account Manager serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented in order to meet hotel objectives. The Manager is responsible for ensuring the successful execution of activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position reports directly to the Senior Manager.The Hotel Account Manager will execute, support and educate hotels with the approved Area campaign calendar (destination marketing, demand generation, loyalty, partnerships etc.) as set out by the area Director of Marketing, Digital and Loyalty in collaboration with the Senior Manager.CANDIDATE PROFILEEducation and Experience3+ years  experience in an online agency or client services position is required or equivalent experience2+ years  experience in leading project teams and implementing digital strategies or equivalent experienceBS/BA degree in marketing or related field or equivalent certification from higher educationCORE WORK ACTIVITIESManaging Work, Projects, and PoliciesDelivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes:Ensures effective client communicationSchedules and leads all client calls throughout enrollment period.Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.Ensures appropriate documentation is delivered throughout program engagement.Monitors the impact of the services versus goals, (including where they apply within each Hotel Marketing Plan), and proactively communicates with key stakeholders about need for changes in strategic direction. Manages program deliverables within expected timelinesTracks frequency and aligns consistent framework for hotel engagement.Coordinates with Specialists in team to guarantee all deliverables are executed on time.Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on hotel needs.Develops customized digital business plans and presents to hotel stakeholders.Makes strategic recommendations for additional services/tactics to enhance services to meet property goals.Engages in frequent, active engagement with Senior Manager and continent Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital products, programs and initiatives.Identifies and deploys resources required to execute program tactics and coordinates with Specialists to resolve or escalate performance issues. Analyzes results and reports on progressMonitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.Schedules and leads meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance services.Answers hotel/owner questions, as appropriate. Maintains client satisfaction and retentionMeets goals as defined by client satisfaction survey and annual renewal targets.Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.Ensures consistency in service throughout the agreement and when hotels are due for renewal, solicits reenrollment.Establish and maintain 3rd party relationships with key partnerships that drive value to hotels. Supporting OperationsWorks with Specialist s to guarantee service tactics are executed on-time and at a high-quality.Provides feedback to continually improve work processes and systems that support program execution.Solicit feedback from properties to ensure program tactics meet their needs and demands.Assists Senior Manager in successfully onboarding and training new employees.Actively participates and engages in internal and external special projects to broaden skill set.Engages in frequent communication with Digital &amp; Marketing teams to align on project initiatives.

Hotel Account Manager, Digital Field Marketing

VOCO Hotels

about us Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Learning &amp; Development Administrator provides essential administrative and coordination support to the Learning &amp; Development (L&amp;D) team. This role ensures the smooth execution of all training activities, accurate maintenance of training records, and effective communication between departments to promote a culture of learning and growth across the resort.
 day to day Training Coordination &amp; Support 
<ul>
<li>
Assist in planning, scheduling, and organizing training sessions, workshops, and employee development programs.
</li>
<li>
Communicate training schedules to departments and ensure participants attendance.
</li>
<li>
Prepare training materials, attendance sheets, certificates, and evaluation forms.
</li>
<li>
Support in the coordination of orientation programs for new colleagues.
</li>
<li>
Maintain the training calendar and update it regularly.
</li>
</ul>
 Administrative Duties 
<ul>
<li>
Maintain accurate and up-to-date training records, reports, and files for all employees.
</li>
<li>
Ensure compliance with brand standards and legal training requirements.
</li>
<li>
Manage the Learning Management System (LMS), monitor course completions, and generate reports.
</li>
<li>
Handle training-related correspondence, documentation, and filing.
</li>
<li>
Assist in the preparation of monthly L&amp;D reports and key performance indicators.
</li>
</ul>
 Employee Engagement &amp; Communication 
<ul>
<li>
Support the organization of engagement initiatives, such as recognition programs, cultural activities, and team events.
</li>
<li>
Communicate effectively with department trainers and assist them with training logistics.
</li>
<li>
Act as a point of contact for employees seeking information about learning opportunities.
</li>
</ul>
 Support to the L&amp;D Team 
 
<ul>
<li>
Provide administrative assistance to the Learning &amp; Development Manager and team in day-to-day operations.
</li>
<li>
Assist in evaluating training effectiveness through feedback forms and post-training analysis.
</li>
<li>
Participate in hotel events and support HR initiatives as required.
</li>
</ul>
 requirements <ul>
<li>
Diploma or Bachelor s degree in Human Resources, Hospitality, or Business Administration.
</li>
<li>
Previous experience in an administrative or HR support role, preferably within a hotel or resort.
</li>
<li>
Strong organizational and time management skills.
</li>
<li>
Excellent communication skills (verbal and written) in English; other languages are an advantage.
</li>
<li>
Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with Learning Management Systems (LMS) preferred.
</li>
<li>
Positive attitude, high attention to detail, and ability to multitask in a fast-paced environment.
</li>
</ul>
 
<ul>
<li>
Willingness to live and work on a remote island with a diverse, multicultural team.
</li>
<li>
Passion for learning and people development.
</li>
<li>
Strong teamwork and interpersonal skills.
</li>
<li>
Professionalism, confidentiality, and integrity.
</li>
<li>
Initiative and flexibility in handling changing priorities.
</li>
<li>
Commitment to upholding brand values and service excellence.
</li>
</ul>
 benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you ll become part of our hotel family.

Franchise Hotel - Learning & Development Administrator

ODEON Tours

Since 1992, Coral Travel Group has served over 35 million tourists in 33 years, establishing itself as one of the leading tourism groups in Türkiye and Europe. Operating with strong brands in tour operations, accommodation, destination services, aviation, travel agency services, information technology, and security, the group serves approximately 3.5 million tourists annually through 38 companies in 23 countries, employing over 6,000 people.Coral Travel Group provides tour operations and sales agency services under the Coral Travel brand in 15 countries. In destination services, ODEON Tours operates in Türkiye, Egypt, Greece, Spain, United Arab Emirates, Thailand, Tunisia, and Vietnam. The group manages hotels under Coral Group Hotels (Seven Seas Hotels, Marvida Hotels, Xanadu Resort). Additionally, it offers a broad service network with ODEONBEDS in hotel bed banking, ODEON Software and Technology in information technologies, and ODEON Security and Consulting in the security sector.Committed to quality and customer satisfaction, Coral Travel Group continues to expand into new markets and destinations.We are seeking a dynamic and results-driven Contract Assistant Manager - Luxury Hotels to join our team in Dubai. This role is exclusively focused on contracting and managing luxury hotel partnerships, ensuring the best rates, availability, and supply for high-end accommodations in the United Arab Emirates.Key Responsibilities<ul><li>Manage and negotiate contracts specifically with luxury hotels to secure the most competitive rates and favorable terms.</li><li>Develop strong relationships with five-star and ultra-luxury hotels in the United Arab Emirates, conducting regular visits to maintain partnerships.</li><li>Oversee all luxury hotel contracting processes, ensuring accurate updates on special offers, early booking discounts, and stop sales.</li><li>Analyze market trends in the luxury travel sector, identifying new high-end hotel partners and business opportunities.</li><li>Monitor the performance of contracted luxury hotels, managing allocations, special offer requests, and price competitiveness.</li><li>Serve as the main point of contact for luxury hotel partners, addressing queries and concerns.</li><li>Conduct competitor analysis to ensure ODEON Tours remains competitive in the high-end travel market.</li><li>Provide guidance and insights to hotels regarding allotments, availability, and supply management to maximize sales.</li><li>Track cancellations and guest feedback, implementing necessary follow-ups to maintain the highest standards.</li></ul>Qualifications<ul><li>Bachelor's degree in a relevant field.</li><li>Minimum 5 years of experience in tour operations, hotel contracting, pricing, or account management, with a strong focus on luxury hotels.</li><li>Fluency in English (verbal and written), Russian is a plus.</li><li>Extensive knowledge of the luxury travel and hospitality sector.</li><li>Proven experience in negotiating contracts with five-star and ultra-luxury hotels.</li><li>Strong analytical skills with keen attention to detail.</li><li>Excellent networking, relationship-building, and negotiation skills within the luxury hotel industry.</li><li>A business-driven mindset with the ability to identify and capitalize on luxury market opportunities.</li><li>Strong communication skills, both in-person and over the phone, with an ability to build trust with premium hotel partners.</li><li>Hotel school or university background is preferred.</li><li>Currently residing in Dubai, United Arab Emirates.</li><li>Willingness to travel as required.</li><li>Work location will be in JLT, Dubai.</li></ul>If you are a motivated and experienced individual looking to contribute to the success of Coral Travel Group, please apply through LinkedIn. Seniority level Mid-Senior level Employment type Full-time Job function Management, Travel Arrangements

ODEON Tours DMC UAE - Contract Assistant Manager (Luxury Segment)

Bespoke Residences & Holiday Homes

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Luxury Short-Term Living
 
 
 
 At
 
 Bespoke Residences and Holiday Homes
 
 , we redefine the art of short-term living in Dubai through personalized hospitality, exceptional property care, and curated guest experiences. Our mission is to deliver a
 
 5-star standard
 
 across every stay &mdash; ensuring comfort, consistency, and excellence that keeps our guests returning time and again.
 
 
 As we continue to expand, we are seeking a
 
 dynamic Operations Manager
 
 to lead our growing portfolio and ensure every guest experience reflects the
 
 Bespoke promise of excellence.
 
 
 
 
 
 
 
 The Role: Operations Manager
 
 
 
 The
 
 Operations Manager
 
 plays a pivotal role in ensuring smooth daily operations across all Bespoke departments &mdash;
 
 Guest Relations, Housekeeping, Engineering and Logistics
 
 &mdash; maintaining the highest service, quality, and compliance standards in line with the company&rsquo;s values and UAE holiday home regulations.
 
 
 This role is both strategic and hands-on, driving efficiency, operational excellence, and team accountability to ensure each property consistently delivers a luxury home-away-from-home experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee and coordinate day-to-day operations across all functional teams to ensure properties are fully prepared, guests are delighted, and brand standards are consistently met.
 </li>
 <li>
 Lead the
 
 Guest Relations team
 
 while supervising the Heads of Housekeeping, Maintenance, and Logistics to ensure seamless collaboration and &ldquo;One Team&rdquo; synergy.
 </li>
 <li>
 Champion a culture of accountability, communication, and service excellence across all departments.
 </li>
 <li>
 Manage and resolve guest escalations professionally, ensuring every service recovery leaves a positive impression.
 </li>
 <li>
 Implement and control the glitch management process to guarantee prompt resolution of all guest and operational concerns.
 </li>
 <li>
 Conduct regular and surprise property inspections to ensure readiness, cleanliness, and compliance with
 
 Bespoke&rsquo;s 5-star quality benchmarks.
 
 </li>
 <li>
 Maintain, review, and enhance
 
 Standard Operating Procedures (SOPs)
 
 for all departments, ensuring operational consistency and compliance with DTCM and Sakani requirements.
 </li>
 <li>
 Collaborate with the HR and Training teams to ensure all operational staff are trained in updated checklists, inspection templates, and SOP materials.
 </li>
 <li>
 Drive continuous process improvement through new technology, vendor performance assessments, and workflow optimization (e.g., HostAway, Breezeway, Monday.com).
 </li>
 <li>
 Monitor key performance indicators (KPIs), guest reviews, and departmental reports to identify trends and improvement opportunities.
 </li>
 <li>
 Review and approve vendor quotations, purchase requests, and payments in coordination with the Finance Department.
 </li>
 <li>
 Track operational budgets and expenses, ensuring effective cost control and resource allocation.
 </li>
 <li>
 Support the Leadership Team in strategic planning, forecasting, and scaling operational capabilities as the portfolio grows.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum of
 
 3 years&rsquo; managerial experience
 
 in Guest Relations, Front Office, or Operations within a
 
 luxury holiday home company or 5-star hotel in the UAE
 
 .
 </li>
 <li>
 Proven leadership and people-management skills with the ability to inspire, train, and lead diverse teams.
 </li>
 <li>
 Strong communication and interpersonal abilities with a guest-first approach and calm handling of escalations.
 </li>
 <li>
 Thorough understanding of property operations, housekeeping standards, and maintenance workflows.
 </li>
 <li>
 Working knowledge of
 
 HostAway
 
 ,
 
 Breezeway
 
 , or similar property management platforms is a strong advantage.
 </li>
 <li>
 Familiarity with
 
 DTCM
 
 and
 
 Sakani
 
 systems for guest registration and compliance is preferred.
 </li>
 <li>
 
 Valid UAE driving license
 
 required.
 </li>
 <li>
 Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
 </li>
 <li>
 Hands-on, proactive problem-solver with strong decision-making skills.
 </li>
 </ul>
 
 
</div>

Operations Manager - Holiday Homes

InterContinental Hotels Group

Outlets Manager - Holiday Inn and Suites Dubai Science Park OverviewAs our new Outlets Manager, you'll be leading the way in Banquets, All Day Dining, and our Café Lounge - ensuring every guest enjoys a memorable dining experience, whether they're attending a banquet celebration, enjoying a buffet breakfast, or relaxing over coffee. Every day is different, but you'll mostly be: <ul> <li>Overseeing daily operations across Banquets, All Day Dining, and Café Lounge outlets</li> <li>Leading, coaching, and developing a team of service professionals to deliver consistently high standards</li> <li>Working with the culinary and events teams to ensure seamless banquet operations and exceptional guest experiences</li> <li>Monitoring and maintaining service standards in line with IHG brand requirements and guest expectations</li> <li>Assisting with budgeting, forecasting, and cost control to drive revenue and profitability</li> <li>Building strong relationships with guests, anticipating needs, and handling feedback in a proactive and positive way</li> <li>Coordinating with other departments to ensure smooth operations across all outlets</li> </ul> Qualifications <ul> <li>Bachelor's degree / higher education qualification / equivalent in Hotel Management or a related field preferred</li> <li>3+ years' related food & beverage experience, with at least 1 year in a supervisory or managerial role</li> <li>Strong leadership and communication skills with the ability to inspire and motivate a team</li> </ul> What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Outlets Manager - Holiday Inn and Suites Dubai Science Park

Melia hotels international

Your Tasks:
<ul>
 <li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
 <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
 <li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
 <li>Close cooperation with all departments for a unique hotel experience</li>
 <li>Professional presentation of our hotel through active, personal guest and customer contact</li>
 <li>Advising our guests on the location, facilities and the full range of services on offer</li>
 <li>Ensuring quality standards</li>
</ul>

What are we looking for:
<ul>
 <li>Experience in a similar role with luxury background</li>
 <li>High level of English and Arabic or Russian or Spanish</li>
 <li>A friendly and sympathetic personality</li>
 <li>Flexibilty and motivation</li>
</ul>

Front Office Supervisor

Bab Al Shams Desert Resort

<div></div><div><div>Assistant Manager, Front Office 
(17769)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
To assist in managing and coordinating all responsibilities of the Reception, Guest Relations, Concierge, Duty Manager, Guest Transportation, Valet Parking, Data Entry, Al Dukan Gift Shop, Night, and Guest Service Centre operations. To ensure efficient, prompt, courteous, consistent quality and proactive service for all guests.</div><div> 

Key Duties and Responsibilities</div>
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To make sure that appropriate fire evacuation procedures are in place for all Front Office sections, that all Front Office employees are aware of them and that regular departmental fire drills are carried out</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Takes care of the front desk operation including guest registration, room assignment and check-out procedures.</li><li>Assists the Front Office Manager in employee related matters such as evaluations and consulting.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that other HoD&rsquo;s and Managers are fully informed about complaints/issues concerning their areas of responsibility</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To be consistently well groomed &amp; professional in appearance and to make sure that all Front Office employees on duty are correctly groomed and wearing the appropriate uniform and name badge at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management</li><li>Together with the Front Office Manager, to be overall responsible for the quality of the welcome received by our guests and visitors and to ensure that guests and visitors are welcomed warmly checked in/out correctly and efficiently and that all charges are added to guest bills correctly and speedily</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>To assist in managing and coordinating all group and VIP arrivals and stays, ensuring that Reservations, Guest Relations and Reception work together with all other hotel departments so that arrival, stay and departure of such guests run smoothly and according to the hotel&rsquo;s standards</li><li>Participates in Monthly Statistics and Reports.</li><li>Selects and blocks the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the proper preparation of Rooms.</li><li>Inspects the VIP's Arrival's Rooms Before arrival Time, and to Make sure that every thing is ready, by checking Fruit basket, amenities, Mini bar, etc.</li><li>Greets the VIP guests in the absence of the Front Office Manager, or when he delegate, and escort them to the Rooms.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To physically check &ldquo;out of order/out of service&rdquo; rooms during peak periods and to rectify an &ldquo;out of order&rdquo; room&rsquo;s status if possible and necessary</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times and to coach &amp; train all Front Office employees to do, too</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>Acts as the GHA Discovery champion of the property and is responsible for training of new joiners, as well refreshers and implementation of changes to the program</li><li>To assist in the preparation of the department&rsquo;s annual budgets, analyzing results and in implementing corrective actions if required</li><li>To assist in the control of departmental costs on an ongoing basis and in implementing corrective actions if required</li><li>To be involved in determining salaries &amp; bonuses for all Front Office employees and in the selection of CAPEX items for the department</li><li>To make sure that all Front Office working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification</li><li>To manage &amp; coordinate all book-outs to other properties ensuring that the right guests are picked and that the book-outs as well as the returns to our hotel of booked-out guests are handled according to our standards</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Front Office employees on duty are, too, and are adhering to all aspects of the credit policy at all times</li><li>To ensure that a full credit-limit check, including Paymasters, is carried out and followed up daily and to investigate and, if necessary, address all potential credit risks</li><li>To make sure that the registration card pits/buckets/files for all occupied rooms are checked daily for correctness of information on the registration card, billing backup and charge dockets and that all mistakes found are corrected immediately</li><li>To ensure that the end-of-shift banking/cashier closures for all Reception employees are checked thoroughly every day and that all mistakes are corrected immediately whenever possible</li><li>To assist the Front Office Manager in controlling all room rates and to approve all rate changes for in-house guests and to ensure that a daily rate discrepancies check is carried out and followed up</li><li>To liaise with the Revenue Manager and the Accounts Department to make sure that all &ldquo;no-show&rdquo; bookings are followed up properly and that &ldquo;no-show&rdquo; bookings are charged according to the hotel&rsquo;s standards</li><li>Together with the Front Office Manager, to control the opening of all House and PM accounts and to ensure that appropriate backup is in place for all such accounts, that they are followed up regularly and that any collection problems are brought to the attention of the Finance Department and the Director of Operations immediately</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests and communicate all information about incentive program results, etc. to the other HoD&rsquo;s and managers on a regular basis as appropriate</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Front Office

Explore 6960+ Hotel office manager in Dubai this November. Find roles across top companies and apply now to boost your career.