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versatile phoenix

Key ResponsibilitiesOperations &amp; Quality Control<ul><li>Supervise daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry (if applicable).</li><li>Inspect rooms and public areas to ensure cleanliness, presentation, and maintenance meet 5-star standards.</li><li>Ensure adherence to hotel SOPs, brand standards, and hygiene regulations.</li><li>Coordinate with Front Office to prioritize rooms, handle early check-ins, late check-outs, and VIP arrivals.</li><li>Report maintenance issues promptly and follow up with Engineering.</li></ul>Guest Service<ul><li>Handle guest requests, concerns, and complaints professionally and promptly.</li><li>Ensure VIP, long-stay, and special-request rooms are prepared to luxury standards.</li><li>Maintain a guest-focused approach at all times.</li></ul>Team Supervision &amp; Training<ul><li>Supervise, schedule, and allocate duties to housekeeping attendants and public area cleaners.</li><li>Conduct on-the-job training for new associates and continuous coaching for existing staff.</li><li>Monitor staff grooming, punctuality, and adherence to hotel policies.</li><li>Assist in performance evaluations and provide feedback to the Executive Housekeeper.</li></ul>Inventory &amp; Administration<ul><li>Control housekeeping supplies, linens, and guest amenities to prevent wastage and shortages.</li><li>Maintain accurate records of room status, lost &amp; found, and daily reports.</li><li>Ensure proper use and care of cleaning equipment and chemicals.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Promote safe work practices and proper handling of cleaning chemicals.</li><li>Participate in hotel audits and inspections.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team-management skills</li><li>Excellent attention to detail</li><li>High standards of cleanliness and presentation</li><li>Strong communication and interpersonal skills</li><li>Guest-oriented mindset</li><li>Ability to work under pressure and manage priorities</li></ul>Qualifications &amp; Experience<ul><li>Diploma or certification in Hotel Management or Hospitality (preferred)</li><li>Minimum 2&ndash;4 years of housekeeping experience in a 4 or 5-star hotel, with at least 1 year in a supervisory role</li><li>Knowledge of luxury hotel standards and SOPs</li><li>Basic computer skills (PMS knowledge is an advantage)</li></ul>Job Type: Full-timePay: AED2,450.00 - AED2,500.00 per monthApplication Question(s):<ul><li>What is your joining availability ?</li><li>What is your visa status ?</li><li>What is your expected salary ?</li></ul>Experience:<ul><li>Housekeeping Supervisor in 4/5: 4 years (Required)</li></ul>

Housekeeping Supervisor - 4* /5* Hotel

Hilton

<div>Stewarding Supervisor at Waldorf Astoria Dubai International Financial Centre
What will I be doing?
As a Stewarding Supervisor at Waldorf Astoria Dubai International Financial Centre, a Forbes 5-Star luxury hotel, you are responsible for supervising the Stewards and supporting the team members to deliver an excellent Guest and Member experience. A Stewarding Supervisor will also be required to coordinate other responsibilities, make certain Back of House areas are maintained, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>Supervise the Stewards ensuring high standards.</li><li>Support the Team Members in training and development.</li><li>Coordinate the daily pot-wash and dish wash responsibilities.</li><li>Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.</li><li>Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements.</li><li>Report faults, misused or damaged equipment issues to the Managers, Executive Chef, and/or Chief Engineering.</li><li>Ensure the correct PPE is in place and guidelines are adhered to.</li><li>Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel's Health and Safety Manual</li><li>Assist in the location, movement and storage of operational equipment.</li><li>Assist in the stock take of equipment and other items as required.</li><li>Ensure team members adhere to all Health and Safety and Hygiene Regulations.</li><li>Carry out any other reasonable task set by the Hotel's Management.</li><li>Identify training needs, plan programs, and evaluate performance of Stewarding Team Members.</li><li>Exercise quality control, portion control, and wastage minimization; control food cost through accurate requisitioning.</li><li>Monitor and drive daily food waste data, manually or via the WINNOW digital system.</li><li>Participate in ESG initiatives, supporting Sustainability and HACCP communities and achieving audit targets.</li></ul>
What are we looking for?<div>
A Stewarding Supervisor at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
<ul><li>Good communication skills.</li><li>Ability to work under pressure.</li><li>Ability to work on their own or in teams.</li><li>Flexibility to respond to a range of various work situations.</li></ul></div><div>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 
<ul><li>Previous experience in a similar role.</li><li>Previous experience in supervisory role.</li></ul></div>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Stewarding Supervisor at Waldorf Astoria Dubai International Financial Centre

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
ROLE: IT Supervisor &ndash; Rixos Hotels UAE
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.
As a IT Supervisor &ndash; Rixos Hotels UAE, you are the driving force behind our sales success. Collaborating closely with the Director of IT - GCC, you'll lead a dynamic team, implement winning IT strategies. Join us in shaping the future of our company as we redefine excellence in IT!
WHAT IS IN IT FOR YOU:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.</li></ul>
WHAT WE EXPECT OF YOU:<ul><li>
You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.</li><li>
Serve as secondary contact for all servicing of computer PC hardware and / or software.</li><li>
Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.</li><li>
Accountable for disaster recovery and business continuity as it relates to technology.</li><li>
Foresees, identifies and resolves system(s)&rsquo; performance problems</li><li>
Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards</li><li>
Data Communication</li><li>
Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.</li><li>
Performs adds/moves/changes/deletions.</li><li>
Supports end-use company-provided mobile phone issues.</li><li>
Troubleshot high-speed Internet access problems.</li><li>
Escalates problems as appropriate through the IT Manager.</li><li>
Desktop Support</li><li>
Images desktops, installs new software applications, applies patches, maps drives to correct server/network.</li><li>
HARDWARE: Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li><li>
SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management&rsquo;s policy and requirement are running on the hotel&rsquo;s systems and computers. Does it have a good relationship to the Software suppliers? Supports the hotel in resolving Software issues by escalating of issues to Software suppliers</li><li>
Moves/adds/changes PCs/peripherals; migrating data when necessary.</li><li>
Maintain a full inventory of all Hardware and software-related supplies.</li><li>
Maintain a log of all computer hardware and a log of all service calls on computer hardware</li><li>
Manage the configuration records, programme files, and data files on the computer system</li><li>
Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions, and solutions</li><li>
Install and test corporate-approved application changes to the hotel computer systems</li><li>
Implement Preventive Maintenance for all IT hardware &amp; Software ona timely basis.</li><li>
Will be fully in charge of the IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.</li><li>
Checking daily backups, all system interfaces, server hardware, and logs.</li><li>
The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.</li><li>
Follow up on all claims that are being forwarded to IT Dept.</li><li>
Document, archive all correspondence and troubleshooting, follow up on suppliers&rsquo; visits and maintenance.</li><li>
Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Oasys, Micros, Fidelio, Opera, Sun System, various hospitality solutions, and software.</li><li>
Must be an example of the Rixos Values, Brand Standards, and a champion of appearance &amp; hygiene guidelines.</li><li>
Implements guidelines, policies, and procedures for those operating departments according to Rixos Guidelines &amp; Standards</li><li>
To ensure that he/she provides a friendly, courteous, and professional service at all times.</li><li>
Ensures that any given timeline is strictly followed.</li><li>
Ensures that the daily IT procedures are completed on a timely basis.</li></ul> 

Qualifications 
<ul><li>
Diploma in Computer Engineering, MCNA &amp; CCNA.</li><li>
4-5 years of similar experience in 4-5 star Hotel.</li></ul></div>

IT Supervisor – Rixos Hotels UAE

Marriott International

<div>Additional Information 
Job Number25199270 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
The ideal candidate should already be in a Team Leader or Supervisor position. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25204025 
Job CategoryEngineering &amp; Facilities 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Engineering Supervisor - The St. Regis Downtown Dubai

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

<div>Front Office Supervisor
A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Assist the Front Office Manager with daily Front Office operations</li><li>
Provide prompt service and actively seek opportunities to drive Guest satisfaction</li><li>
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments</li><li>
Manage, resolve or escalate any and all Guest complaints quickly</li><li>
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule</li><li>
Attend all Front Office meetings</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Serve your role and Team in an environmentally-conscience manner</li></ul>
What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous customer service experience within the hotel/leisure/retail sector</li><li>
Excellent interpersonal and communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

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