hr assistant

housekeeping attendant

front office supervisor

housekeeping supervisor

spa receptionist

hotel service supervisor

Crowne Plaza Hotel

<div>At Crowne Plaza&reg; Hotels &amp; Resorts our goal is to make business travel work. That&rsquo;s where you come in. When you are part of the Crowne Plaza Hotels &amp; Resorts brand you&rsquo;re more than just a job title. At Crowne Plaza we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.

The soon to debut Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Accommodation Attendant to join our enthusiastic pre-opening team at Crowne Plaza Dubai Marina.

As Accommodation Attendant you are responsible for assisting the Human Resources team in managing all the respective Human Resources functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:

SPECIFIC DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Reports to work on time in correct and clean uniform.</li>
<li>Ensures cleanliness and hygiene is maintained at all times.</li>
<li>Cleans all common areas and public areas in and around the accommodation.</li>
<li>Prepares maintenance requests with regard to any repair and maintenance requirement in the accommodation.</li>
<li>Follows-up on pending maintenance requests.</li>
<li>Prepares rooms for new arriving colleagues.</li>
<li>Ensures that room/accommodation of new arriving colleague is in hygienic and good condition.</li>
<li>Maintains an inventory of all linen purchased for the colleagues</li>
<li>Maintains the furniture store of the accommodation.</li>
<li>Brings to the attention of the Accommodation Supervisor any complaint or concern regarding the accommodation.</li>
<li>Ensures that any misuse of equipment or FF&amp;E in the accommodation is brought to the attention of the HR Manager.</li>
<li>Any other tasks related to Accommodation and HR whenever instructed by the HR Manager.</li>
</ul>
GENERAL RESPONSIBILITIES
<ul>
<li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li>
<li>To generally promote and ensure good inter-departmental relations.</li>
<li>To display a pleasant manner and positive attitude at all times, and to promote a good company image to guests and colleagues.</li>
<li>To demonstrate pride in the workplace and display pleasant personal appearance at all times.</li>
<li>To abide by Company and Hotel rules and regulations at all times.</li>
<li>To ensure that standards required by Law are complied with and maintained at all times.</li>
</ul>
OCCASSIONAL RESPONSIBILITIES
<ul>
<li>Reports any equipment failures or problems to the Engineering department.</li>
<li>Reports suspicious activities, persons or objects to the Security and Safety department.</li>
<li>Participates in Trainings and other development activities as scheduled by the company.</li>
<li>Participates in Corporate Social Responsibility programs organized by the company.</li>
<li>To perform and comply with any reasonable request made by Management to the best of your ability.</li>
</ul>
The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling administrative tasks &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Accommodation Attendant at Crowne Plaza Dubai Marina

Marriott International

<div>Additional Information 
Job Number25185617 
Job CategoryHousekeeping &amp; Laundry 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hotel Cleanliness Supervisor

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

SEVEN SEAS HOTEL LLC 

Position Overview:The Driver is responsible for providing safe, efficient, and timely transportation services for hotel guests, staff, and any necessary deliveries. This includes driving guests to and from the airport, local destinations, and ensuring that vehicles are properly maintained, clean, and ready for use at all times. The Driver is expected to uphold the hotel&rsquo;s reputation for outstanding service and ensure guest satisfaction with each interaction.Key Responsibilities:1. Safe and Efficient Driving:<ul><li>Safely transport guests, staff, and hotel deliveries to designated locations in a timely and efficient manner.</li><li>Follow all traffic laws and hotel policies to ensure passenger safety and compliance with legal requirements.</li><li>Ensure vehicles are operated in a safe, courteous, and professional manner at all times.</li></ul>2. Vehicle Maintenance:<ul><li>Inspect and maintain vehicles to ensure they are in good working condition and comply with safety regulations.</li><li>Regularly clean and sanitize vehicles to ensure a pleasant experience for passengers.</li><li>Report any vehicle issues, accidents, or damage to the Transportation Supervisor for further action.</li><li>Maintain fuel levels and keep track of vehicle mileage for scheduling and maintenance purposes.</li></ul>3. Guest Service:<ul><li>Provide courteous and professional service to all guests, ensuring a positive first impression of the hotel.</li><li>Assist guests with luggage, ensuring that all items are securely loaded and unloaded.</li><li>Maintain professionalism in all interactions, ensuring guests feel welcome and comfortable.</li></ul>4. Communication &amp; Coordination:<ul><li>Coordinate with the front desk and other hotel departments to ensure transportation arrangements are well-organized and timely.</li><li>Inform the supervisor of any delays, accidents, or incidents that may affect transportation services or guest satisfaction.</li></ul>5. Compliance &amp; Safety:<ul><li>Follow hotel guidelines and regulations for safe driving and passenger safety.</li><li>Ensure all passengers wear seat belts and adhere to safety protocols.</li><li>Adhere to the hotel&rsquo;s code of conduct, maintaining a clean and professional appearance at all times.</li></ul>6. Record Keeping &amp; Reporting:<ul><li>Maintain accurate records of vehicle mileage, fuel usage, and any maintenance needs.</li><li>Keep track of guest transportation requests and report completed tasks to the Transportation Supervisor.</li><li>Report any accidents or traffic violations immediately to the supervisor.</li></ul>Qualifications:<ul><li>Experience: Minimum of 2 years of experience as a driver, preferably in a hotel or hospitality environment.</li><li>Skills:</li><li>Excellent driving skills with a clean driving record.</li><li>Knowledge of local roads, traffic regulations, and the ability to navigate unfamiliar areas.</li><li>Strong communication skills and a friendly, professional demeanor.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>License: Valid UAE driver&rsquo;s license ( 3 &amp; 6 ) with the appropriate category for operating hotel vehicles.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Driver

Hilton

<div>Front Office Supervisor
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
What will I be doing? 
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>
Work with your Manager to identify a specific project to complete during your internship placement</li></ul>
What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous supervisory experience</li><li>
Previous experience in the hotel industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Kempinski Hotel

Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
<ul>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge to answer guest questions.</li>
<li>Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of the room and update the Order Taker of any discrepancies found.</li>
<li>Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.</li>
<li>Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge to answer guest questions.</li>
<li>Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.</li>
</ul>

Housekeeping Room Attendant

The Canvas hotel

MAIN JOB PURPOSE:To maximize customer satisfaction by providing neat and clean rooms in accordance with the hotel standards, and to provide efficient, prompt, courteous, trouble free and proactive service to guests. In addition, the job incumbent is a resource for public area cleaning. All work will be in line with departmental guidelines and the Hotels service concepts.DUTIES AND OTHER RESPONSIBILITIES:<ul><li>To clean tidy and set-up the entire assigned front and back of the house areas, as per the hotel standards and procedures.</li><li>To keep all equipment clean, tidy and well maintained as per the Housekeeping Operations Manual, including proper and secure storage.</li><li>To have a complete understanding of the different cleaning products and their use.</li><li>To carry out special projects according to the assignments.</li><li>To report any damaged or missing items to the Housekeeping Supervisor for action and follow up.</li><li>To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.</li><li>To hand over to the Supervisor / Assistant Housekeeping Manager all Lost and Found Items with full and detailed information.</li><li>To attend to guests requests courteously and promptly in the course of duty.</li><li>To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>To escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To report any guest comment or complaint.</li><li>To attend a daily line up briefing with the Housekeeping team.</li></ul>MANDATORY RESPONSIBILITIES: (These responsibilities are mandatory to all positions)<ul><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with your colleagues and all other departments.</li><li>To be aware of the hotel&rsquo;s Employee Handbook and have an understanding of and adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with UAE legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required</li></ul>The candidates on Visit visa and hotel experience will be preferred .Job Type: Full-timePay: AED1,100.00 - AED1,300.00 per month

Housekeeping Attendant

Explore 2666+ Hotel service supervisor in Dubai this November. Find roles across top companies and apply now to boost your career.