hr manager

front desk receptionist

site supervisor

customer service executive

housekeeping attendant

hotel service supervisor

Sofitel

<div>Job Description 
MAIN DUTIES:
Administration<ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul>
Financial and Revenue Responsibilities<ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul> 
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Experience Responsibilities<ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul></div>

Guest Experience Supervisor - Arabic Speaker / Additional Language

Minor Hotels

<div>Company Description 
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai. 
Job Description 
We are seeking a professional and customer-focused Guest Service Center Supervisor to join our team in Dubai, United Arab Emirates. In this supervisory role, you will lead a dynamic guest service team, ensuring exceptional customer experiences while maintaining operational excellence.<ul><li>
Supervise and mentor guest service representatives, providing coaching, training, and performance feedback to ensure team excellence</li><li>
Monitor and evaluate service quality standards, ensuring all guest interactions meet organizational expectations</li><li>
Handle escalated guest concerns and complaints with professionalism and empathy, working toward swift resolutions</li><li>
Manage staff scheduling, attendance, and workload distribution to optimize center operations</li><li>
Analyze performance metrics and guest satisfaction data to identify improvement opportunities and prepare reports for management review</li><li>
Implement and maintain standard operating procedures for the guest service center</li><li>
Collaborate with other departments to ensure seamless guest experiences and operational efficiency</li><li>
Foster a positive team environment that promotes professional growth and employee engagement</li></ul> 

Qualifications 
<ul><li>
3-5 years of experience in customer service, hospitality, or a related service-oriented environment</li><li>
2 or more years of supervisory, team lead, or management experience</li><li>
Proven ability to lead, motivate, and develop team members effectively</li><li>
Excellent interpersonal and communication skills, both verbal and written</li><li>
Strong problem-solving and conflict resolution abilities</li><li>
Proficiency in time management and organizational skills</li><li>
Experience with customer relationship management systems and service center operations</li><li>
Ability to analyze performance data and implement process improvements</li><li>
High school diploma or equivalent (minimum); hospitality or customer service certification preferred</li><li>
Proficiency in Microsoft Office and relevant service center software</li><li>
Ability to work flexible hours, including evenings and weekends, as needed</li><li>
Fluency in English; additional language skills are advantageous in the Dubai market</li></ul></div>

Guest Service Centre Supervisor

The Oriental Hotel Apartment

Job Title: Front Office Supervisor Location: Dubai, UAEWe are looking for a Front Office Supervisor to support daily front desk operations at a 4-star hotel in Dubai and ensure excellent guest service.Responsibilities:<ul><li>Supervise front office staff and ensure smooth daily operations.</li><li>Assist with guest check-in, check-out, and reservations when required.</li><li>Handle guest concerns, complaints, and special requests professionally.</li><li>Ensure service standards and hotel policies are followed.</li><li>Prepare daily reports and assist in staff scheduling and training.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of front office experience, preferably in hotels in the UAE.</li><li>Strong customer service and leadership skills.</li><li>Knowledge of hotel PMS systems is preferred.</li><li>Good communication and problem-solving skills.</li><li>Willing to work flexible shifts.</li></ul>How to Apply: Interested candidates may submit their CV to hr@grandplazahotel.aeJob Type: Full-time

Front Office Supervisor

SEVEN SEAS HOTEL LLC 

Position Overview:The Driver is responsible for providing safe, efficient, and timely transportation services for hotel guests, staff, and any necessary deliveries. This includes driving guests to and from the airport, local destinations, and ensuring that vehicles are properly maintained, clean, and ready for use at all times. The Driver is expected to uphold the hotel&rsquo;s reputation for outstanding service and ensure guest satisfaction with each interaction.Key Responsibilities:1. Safe and Efficient Driving:<ul><li>Safely transport guests, staff, and hotel deliveries to designated locations in a timely and efficient manner.</li><li>Follow all traffic laws and hotel policies to ensure passenger safety and compliance with legal requirements.</li><li>Ensure vehicles are operated in a safe, courteous, and professional manner at all times.</li></ul>2. Vehicle Maintenance:<ul><li>Inspect and maintain vehicles to ensure they are in good working condition and comply with safety regulations.</li><li>Regularly clean and sanitize vehicles to ensure a pleasant experience for passengers.</li><li>Report any vehicle issues, accidents, or damage to the Transportation Supervisor for further action.</li><li>Maintain fuel levels and keep track of vehicle mileage for scheduling and maintenance purposes.</li></ul>3. Guest Service:<ul><li>Provide courteous and professional service to all guests, ensuring a positive first impression of the hotel.</li><li>Assist guests with luggage, ensuring that all items are securely loaded and unloaded.</li><li>Maintain professionalism in all interactions, ensuring guests feel welcome and comfortable.</li></ul>4. Communication &amp; Coordination:<ul><li>Coordinate with the front desk and other hotel departments to ensure transportation arrangements are well-organized and timely.</li><li>Inform the supervisor of any delays, accidents, or incidents that may affect transportation services or guest satisfaction.</li></ul>5. Compliance &amp; Safety:<ul><li>Follow hotel guidelines and regulations for safe driving and passenger safety.</li><li>Ensure all passengers wear seat belts and adhere to safety protocols.</li><li>Adhere to the hotel&rsquo;s code of conduct, maintaining a clean and professional appearance at all times.</li></ul>6. Record Keeping &amp; Reporting:<ul><li>Maintain accurate records of vehicle mileage, fuel usage, and any maintenance needs.</li><li>Keep track of guest transportation requests and report completed tasks to the Transportation Supervisor.</li><li>Report any accidents or traffic violations immediately to the supervisor.</li></ul>Qualifications:<ul><li>Experience: Minimum of 2 years of experience as a driver, preferably in a hotel or hospitality environment.</li><li>Skills:</li><li>Excellent driving skills with a clean driving record.</li><li>Knowledge of local roads, traffic regulations, and the ability to navigate unfamiliar areas.</li><li>Strong communication skills and a friendly, professional demeanor.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>License: Valid UAE driver&rsquo;s license ( 3 &amp; 6 ) with the appropriate category for operating hotel vehicles.</li></ul>Job Type: Full-timePay: AED1,200.00 - AED1,800.00 per month

Driver

Hilton

<div>Security Supervisor (Emirati) | Waldorf Astoria Dubai Palm Jumeirah
A Security Supervisor with Waldorf Astoria Hotels and Resorts is responsible for overseeing daily security operations within the hotel to deliver a safe and secure environment for Guests, Team Members, and hotel assets while ensuring compliance with local regulations and luxury hospitality standards.
As a Security Supervisor, you will lead and coordinate the security team, monitor safety procedures, and respond to incidents to maintain the highest standards of protection, discretion, and guest service excellence. 
 
What will I be doing
As a Security Supervisor serving Waldorf Astoria, you will be working on behalf of our Guests and in collaboration with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Supervise, guide, and support Security Officers to ensure adherence to hotel policies, safety procedures, and luxury service standards.</li><li>
Coordinate and oversee daily security operations across all hotel areas, including guest floors, public spaces, back-of-house, and external premises.</li><li>
Conduct regular patrols, spot-checks, and routine physical hazard/safety inspections to identify vulnerabilities and implement preventive measures.</li><li>
Monitor surveillance systems, access control points, and overall security systems to protect guests, team members, and hotel property.</li><li>
Respond promptly and professionally to emergencies, incidents, and guest concerns, including assisting visitors and employees during emergencies.</li><li>
Assist the Security Manager in handling incidents, conducting investigations, and interviewing involved parties while maintaining confidentiality and professionalism.</li><li>
Support the implementation and enforcement of fire, life safety, and emergency response procedures, including evacuation drills and emergency response exercises.</li><li>
Maintain accurate daily records, shift logs, incident reports, and other security documentation in line with hotel and brand standards.</li><li>
Handle interruptions, complaints, and escort unwelcome persons from the property when necessary.</li><li>
Liaise with local authorities, emergency services, and government entities (Police, CID, Civil Defense, etc.) in the absence of the Security Manager.</li><li>
Promote a visible, approachable, and professional security presence that enhances guest confidence and the hotel&rsquo;s reputation for excellence.</li><li>
Participate in training and briefing Security Officers on safety procedures, guest interaction standards, and crisis response protocols.
</li></ul>What are we looking for
A Security Supervisor serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 3-5 years of experience in security operations within a luxury hotel, high-end resort, or equivalent setting.</li><li>
Proven track record of leading and supervising a security team in a fast-paced, guest-focused environment.</li><li>
In-depth knowledge of security operations, including surveillance systems, access control, emergency procedures, and risk management.</li><li>
Strong understanding of local laws, regulations, and safety compliance standards relevant to hotel operations.</li><li>
Formal security training, certifications, or equivalent professional qualifications.</li><li>
Exceptional leadership and organizational skills, with the ability to motivate, mentor, and develop team members.</li><li>
Calm, decisive, and professional approach to handling emergencies, conflicts, and high-pressure situations.</li><li>
Excellent communication, interpersonal, and conflict resolution skills, with discretion and integrity.</li><li>
Keen attention to detail and commitment to maintaining a safe, secure, and welcoming environment for Guests and Team Members.</li><li>
Ability to work a variety of shifts, including nights, weekends, and holidays, as required by hotel operations.</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Security Supervisor (Emirati) | Waldorf Astoria Dubai Palm Jumeirah

Marriott International

<div>Additional Information 
Job Number26020977 
Job CategoryHousekeeping &amp; Laundry 
LocationAloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Cleanliness Supervisor

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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