customer service specialist Jobs in Egypt

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hr operations specialist

dopay

<div>About dopay: 
dopay is a fast-growing fintech company, revolutionizing payroll and financial inclusion across Egypt. We have quadrupled our cardholders over the past year, now serving tens of thousands of employees and hundreds of business clients. Our mission is to move cash-based workers into the digital financial system, empowering them to achieve financial independence.
Role Overview: 
HR Operations Specialist plays a critical role in supporting various human resources functions within the organization. This role involves managing day-to-day HR operations, handling employee inquiries, administering HRIS systems, and ensuring compliance with policies and procedures. The HR Operations Specialist works closely with, managers, employees, and external vendors to deliver efficient and effective HR services.
Key Responsibilities:
1-HR Administration:<ul><li>Process employee lifecycle transactions, including new hires, promotions, transfers, and terminations.</li><li>Maintain accurate employee records and ensure data integrity in HRIS systems.</li><li>Prepare and distribute HR-related documents, such as contracts, and employment verification letters.</li><li>Assist with benefits administration, including enrolment, changes, and inquiries.</li><li>Handle employee inquiries and provide timely and accurate responses or escalate issues as needed.</li><li>Handle Addition / deletions medical cards.</li><li>Handle Social insurance forms with Social Insurance authority.</li></ul>
2. HRIS Management:<ul><li>Serve as a subject matter expert for HRIS systems .</li><li>Generate reports and analyze HR data to support decision-making and compliance requirements.</li></ul>
3. Compliance and Policy Adherence:<ul><li>Maintain knowledge of HR policies, procedures, and best practices and ensure consistent application across the organization.</li><li>Assist with audits and investigations related to HR matters and ensure documentation and records are in compliance with legal requirements.</li></ul>
4. Employee Relations Support:<ul><li>Provide guidance and support to managers and employees on HR policies, procedures, and practices.</li><li>Maintain confidentiality and handle sensitive information with discretion and professionalism.</li><li>Handling the contract Renewal &amp; probation .</li><li>Responsible for the attendance and leave management.</li></ul> 
Requirements<ul><li> 
3+ years of experience in HR Administration</li><li>Bachelor&rsquo;s degree .</li><li>Strong problem-solving skills</li><li>Experience in data input</li><li>Familiarity with HRIS software</li><li>Excellent interpersonal skills and the ability to work within a team</li></ul> 
Benefits 
Why Join dopay?
If you want to empower every individual &mdash; regardless of their job or income &mdash; and every business, no matter its size, to access financial services easily, dopay is the place for you.
Join a team that values innovation, inclusion, and meaningful impact, helping humanize and amplify a brand built on empowerment, accessibility, and financial dignity.
At dopay, you&rsquo;re not just creating content &mdash; you&rsquo;re helping build a movement.
Be part of a fast-growing fintech transforming how companies pay their employees across Egypt and emerging markets</div>

HR Operations Specialist

Waffarha

<div>
 
 Role Summary
 
 
 
 The HR Operations Specialist is responsible for executing core HR administrative and operational processes, ensuring accuracy, compliance, and efficiency across the employee lifecycle. This role plays a key part in maintaining HR data integrity, supporting onboarding and offboarding, and ensuring smooth day-to-day HR operations across locations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Employee Lifecycle Management
 </li>
 <li>
 Execute onboarding and offboarding processes end-to-end
 </li>
 <li>
 Prepare and manage employee documentation (contracts, offers, letters)
 </li>
 <li>
 Coordinate with internal stakeholders (IT, Facilities, Finance) for employee setup
 </li>
 <li>
 Ensure timely completion of all joining and exit requirements
 </li>
 <li>
 HR Administration &amp; Personnel
 </li>
 <li>
 Maintain and update employee records and HRIS systems
 </li>
 <li>
 Handle personnel files in compliance with labor laws and audit requirements
 </li>
 <li>
 Manage attendance, leaves, and related documentation
 </li>
 <li>
 Issue HR letters (salary certificates, experience letters, etc.)
 </li>
 <li>
 Payroll &amp; Benefits Support
 </li>
 <li>
 Support payroll processing through accurate data input and validation
 </li>
 <li>
 Coordinate with finance on payroll changes (new hires, exits, deductions)
 </li>
 <li>
 Assist in benefits administration (medical insurance, social insurance, etc.)
 </li>
 <li>
 Manage employee inquiries related to payroll and benefits
 </li>
 <li>
 Compliance &amp; Audit
 </li>
 <li>
 Ensure all employee documentation is complete and audit-ready
 </li>
 <li>
 Support internal and external audits (quarterly/annual)
 </li>
 <li>
 Maintain compliance with local labor laws and company policies
 </li>
 <li>
 Track and close documentation gaps proactively
 </li>
 <li>
 HR Operations Efficiency
 </li>
 <li>
 Identify areas for process improvement and automation
 </li>
 <li>
 Support implementation of HR policies and SOPs
 </li>
 <li>
 Ensure adherence to SLAs for HR services
 </li>
 <li>
 Contribute to improving employee experience through efficient service delivery
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or related field
 </li>
 <li>
 2&ndash;3 years of experience in HR Operations / Personnel / HR Admin
 </li>
 <li>
 Strong knowledge of labor law and HR processes
 </li>
 <li>
 Experience with HRIS systems and Microsoft Excel
 </li>
 <li>
 High attention to detail and strong organizational skills
 </li>
 <li>
 Ability to handle confidential information with integrity
 </li>
 </ul>
</div>

Advansys

<div>Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
Job Description:
<ul><li>Ensure the fulfillment and collection of all required hiring documents for newly hired employees in compliance with company policies and legal requirements.
</li><li>Maintain and update employee records in both hard copy and HR systems, ensuring accuracy and confidentiality.</li><li>
Manage the enrollment and removal process of employees in the company&rsquo;s medical insurance plan and handle related requests.
</li><li>Manage interactions with governmental entities such as labor offices and social insurance offices to ensure compliance.
</li><li>Support the process of monitoring and following up on employee contract renewals as per company policies.
</li>Assist in the preparation of HR-related reports and ensure the accuracy of HR data and documentation. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Experience: 2&ndash;3 years of experience in HR operations or personnel.</li><li>
Knowledge of HR systems and database management.
</li><li>Strong MS Office skills, especially Excel and Word.
</li><li>Familiarity with labor law and social insurance regulations.</li></ul></div>

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Ensure the fulfillment and collection of all required hiring documents for newly hired employees in compliance with company policies and legal requirements.
 </li>
 <li>
 Maintain and update employee records in both hard copy and HR systems, ensuring accuracy and confidentiality
 </li>
 <li>
 Manage the enrollment and removal process of employees in the company's medical insurance plan and handle related requests.
 </li>
 <li>
 Manage interactions with governmental entities such as labor offices and social insurance offices to ensure compliance.
 </li>
 <li>
 Support the process of monitoring and following up on employee contract renewals as per company policies.
 </li>
 <li>
 Assist in the preparation of HR-related reports and ensure the accuracy of HR data and documentation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 2-3 years of experience in HR operations or personnel
 </li>
 <li>
 Knowledge of HR systems and database management.
 </li>
 <li>
 Strong MS Office skills, especially Excel and Word.
 </li>
 <li>
 Familiarity with labor law and social insurance regulations
 </li>
 </ul>
</div>

Expleo Group

<div>Overview:
<div>
We are seeking a detail-oriented and proactive HR Operations Specialist fluent in French and English to support our growing team.
</div><div>This role is essential in ensuring smooth HR administrative processes, compliance with employment regulations, and a positive employee experience across various HR functions.
</div><div>The ideal candidate will have strong organizational skills, a service-oriented mindset, and the ability to manage multiple priorities in a fast-paced environment.</div>
Responsibilities:
<ul><li>Recruitment Support: Manage job and employment application requests, ensuring smooth coordination with hiring teams.</li><li>Onboarding &amp; Compliance: Oversee pre-employment declarations, occupational health check-ups, and follow-up on missing documents.</li><li>Employee Lifecycle Management: Maintain accurate records for exits, secondments, and special leave types.</li><li>International Workforce Monitoring: Track and follow up on documentation for foreign nationals.</li><li>Administrative Coordination: Handle billing for work-study students and ensure timely reminders and documentation across HR processes.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.</li><li>2-5 years of experience in HR operations or a similar administrative HR role.</li><li>Fluency in French and English (written and spoken) is mandatory.</li><li>Strong knowledge of HR processes and employment regulations.</li><li>Excellent organizational and time management skills.</li><li>Proficiency in HRIS systems and Microsoft Office Suite.</li><li>Strong interpersonal and communication skills.</li></ul></div>

HR Operations Specialist (French Speaker)

BasharSoft

<div>
 
 ]Job Description
 
 
 
 ]﻿
 
 
 ]We're looking for a sharp, tech-savvy People Operations Specialist to own the personnel and benefits side of our People function from onboarding to offboarding. This role ensures smooth HR operations, supports employee engagement, and maintains compliance with company policies and local labor laws.
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Own end-to-end personnel operations، contracts, documentation, onboarding, offboarding, and everything in between
 </li>
 <li>
 Administer employee benefits and act as the go-to person for employee inquiries
 </li>
 <li>
 Maintain employee records and HR systems with obsessive attention to detail
 </li>
 <li>
 Ensure compliance with labor laws and internal policies, and contribute to policy development when needed
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Minimum of 6 months of experience in HR Operations or People Operations
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field
 </li>
 <li>
 Genuinely tech-savvy, you pick up new systems fast and actually enjoy using them
 </li>
 <li>
 Strong problem-solving skills; you don't wait for answers, you find them
 </li>
 <li>
 High attention to detail with the ability to juggle multiple priorities without dropping the ball
 </li>
 <li>
 Very good knowledge of Egyptian labor law
 </li>
 <li>
 Hands-on experience with HRIS platforms
 </li>
 <li>
 Knowledge of Saudi labor law is a strong plus
 
 
 
 </li>
 </ul>
 
 BENEFITS
 
 <ul>
 <li>
 Comprehensive social and medical insurance
 </li>
 <li>
 A collaborative, people-first culture that supports teamwork and growth
 </li>
 <li>
 Clear opportunities for career progression and internal mobility
 
 
 </li>
 </ul>
</div>

People Operations Specialist

Hudl Statsbomb

<div>
 
 Job Summary:
 
 
 
 
 
 We are seeking a
 
 People Operations Specialist
 
 to support and enhance the employee experience through efficient HR operations and people-focused processes.
 
 
 The ideal candidate is organized, detail-oriented, proactive, and passionate about building smooth and effective people processes.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage day-to-day People Operations processes across the employee lifecycle, including onboarding, employee changes, and offboarding.
 </li>
 <li>
 Maintain employee records, HR documentation, contracts, and system data with a high level of accuracy and confidentiality.
 </li>
 <li>
 Support payroll preparation by coordinating attendance, leaves, employee changes, deductions, and required monthly inputs.
 </li>
 <li>
 Ensure compliance with company policies, labor law requirements, and internal HR procedures.
 </li>
 <li>
 Support HR audits and maintain organized documentation for compliance purposes.
 </li>
 <li>
 Assist employees with HR-related queries and provide timely operational support.
 </li>
 <li>
 Coordinate onboarding activities for new hires to ensure a smooth joining experience.
 </li>
 <li>
 Help improve HR processes, employee workflows, and operational efficiency.
 </li>
 <li>
 Maintain and update HR systems to ensure data integrity and process accuracy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Commerce, or a related field.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in HR Operations, Personnel, or People Operations.
 </li>
 <li>
 Good understanding of HR operations and employee lifecycle processes.
 </li>
 <li>
 Familiarity with attendance, leaves, and employee records management.
 </li>
 <li>
 Good knowledge of labor law and HR compliance requirements.
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to manage sensitive and confidential information professionally.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working in a fast-paced or multinational environment.
 </li>
 <li>
 Experience with HRIS or people systems.
 </li>
 <li>
 HR certification is a plus.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 
 At
 
 Hudl StatsBomb
 
 , we offer a competitive and supportive benefits package designed to support our employees&rsquo; wellbeing, growth, and overall work experience, including:
 
 
 ●
 
 Competitive GBP-based salaries
 
 
 
 ●
 
 Semi-annual performance bonus eligibility
 
 
 
 ●
 
 Company-covered statutory deductions
 
 , including income tax, employee social insurance share, and other applicable mandatory contributions.
 
 
 ●
 
 Premium medical insurance coverage
 
 for employees and eligible dependents through a top-tier medical network.
 
 
 ●
 
 Wellbeing leaves
 
 and
 
 Birthday leave
 
 to support work-life balance
 
 
 ●
 
 Friendly and collaborative work environment
 
 
 
 ●
 
 Employee engagement activities and team events
 
 throughout the year.
 
 
 
</div>

Explore 1531+ Hr operations specialist in Egypt this May. Find roles across top companies and apply now to boost your career.

1531 hr operations specialist jobs In Egypt

HR Operations Specialist

HR Operations Specialist

HR Operations Specialist

HR Operations Specialist

HR Operations Specialist (French Speaker)

People Operations Specialist

People Operations Specialist