senior legal counsel

immigration counselor

Immigo Foreign Visa Services

Immigo Foreign Visa Services is seeking a Immigration Counselor to join our team as an Immigration Counselor. If you are target-oriented, flexible, and excel in building client relationships, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Conduct cold calls to potential clients and introduce our immigration services.</li><li>Achieve sales targets and contribute to business growth.</li><li>Follow up effectively with leads to close deals.</li><li>Handle high-pressure situations while meeting tight deadlines and client expectations.</li><li>Maintain accurate records using basic computer applications.</li></ul>Requirements:<ul><li>Strong communication and follow-up skills.</li><li>Proven target-oriented sales experience.</li><li>Flexibility and willingness to adapt to client needs.</li><li>Ability to thrive in high-pressure environments.</li><li>Basic computer proficiency.</li></ul>Language: Hindi, EnglishImmediate joining requiredHow to Apply:Send your CV to ‪+968 9018 2721, no calls,only shortlisted candidates will be contactedJob Type: Full-timeWork Location: In person

Immigration Counselor

World Wide Travel and Business SPC

<ul><li>Identify and approach potential clients interested in immigration services (work permits, PR, study visas, etc.)</li><li>Conduct consultations to understand client needs and eligibility</li><li>Explain different immigration programs (e.g., Canada PR, UK, Europe work permits, etc.)</li><li>Present service packages, pricing, and timelines</li><li>Convert leads into paying clients and meet monthly sales targets</li></ul>Job Type: Full-timePay: RO200.000 - RO300.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Sales Consultant

aramco

<div>
 
 Aramco Europe is a fully integrated global petroleum and chemicals enterprise and the exclusive solutions partner of Saudi Aramco in Europe and surrounding regions.
 
 
 With over 60 years of expertise, we provide a vital link between Saudi Aramco and its global operations, offering services across various sectors, including energy, finance, HR, legal, and communications. Our headquarters is in The Hague, Netherlands.
 
 
 
 
 
 The Office Manager provides comprehensive operational and administrative support to ensure the efficient, effective, and compliant operation of the Aramco Overseas Office in Sohar, Oman.
 
 
 
 
 
 Operating with a high degree of independence, the role acts as the primary local representative and key liaison with Omani authorities, while coordinating closely with Aramco Europe. The position supports day‑to‑day operations across IT, HR, Finance, Procurement, Facilities, and Administration, requiring strong judgment, effective prioritization, and ownership to maintain business continuity and operational excellence.
 
 
 
 
 
 This is a full‑time contract role with Aramco Europe, offering a collaborative international environment along with a comprehensive benefits package that recognizes and rewards expertise.
 
 
 If you thrive in a global setting, enjoy ownership and accountability, and are motivated to make a meaningful impact, we would be pleased to hear from you.
 
 
 
 
 
 
 
 
 
 Nationality Requirement
 
 
 
 Due to role‑specific regulatory requirements, this position is
 
 open to Omani nationals only
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate and manage day‑to‑day operations of the Oman Office to ensure business continuity and operational efficiency.
 </li>
 <li>
 Serve as the primary local liaison with Oman governmental and regulatory authorities, coordinating visas, immigration, work permits, and regulatory filings.
 </li>
 <li>
 Ensure compliance with local legislation and Aramco Europe policies, including the Code of Conduct and mandatory policy requirements.
 </li>
 <li>
 Act as the local first point of contact for Aramco Europe functions (IT, HR, Finance, Procurement, and Facilities), coordinating activities and maintaining progress reporting.
 </li>
 <li>
 Coordinate procurement of office‑related goods and services and manage relationships with external vendors and service providers.
 </li>
 <li>
 Oversee facilities management activities, including office services, leases, and service contracts.
 </li>
 <li>
 Support operational budget tracking, expenditure monitoring, and preparation of management reports, business plans, and accountability reports.
 </li>
 <li>
 Prepare and coordinate confidential correspondence, reports, and management information (e.g. weekly operational updates).
 </li>
 <li>
 Organize logistics for medium‑scale business meetings and events involving internal and external stakeholders.
 </li>
 <li>
 Identify and escalate operational, compliance, or policy risks and actively contribute to continuous improvement and professional development.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 Equivalent and relevant professional experience may be considered in lieu of a formal degree.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 8+ years&rsquo; experience
 
 in office management or operational coordination
 
 within Oman
 
 .
 </li>
 <li>
 Preferred experience coordinating, guiding, or mentoring others.
 </li>
 <li>
 Preferred experience within the Oil &amp; Gas market/Project Management/Construction sectors.
 </li>
 <li>
 Familiarity with Oman labour, visa, and immigration processes
 </li>
 <li>
 Previous experience in Oil &amp; Gas, large multinational environments, or project management is advantageous but not essential.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational, office management, and stakeholder coordination skills
 </li>
 <li>
 Proven ability to operate independently with sound judgment and minimal supervision
 </li>
 <li>
 Excellent Microsoft Office skills
 </li>
 <li>
 Experience with SAP Cloud systems (e.g. S/4HANA, SuccessFactors) is preferred but not mandatory.
 </li>
 <li>
 Experience in project or management reporting is advantageous but not essential.
 </li>
 <li>
 Strong written and verbal communication skills with internal and external stakeholders
 </li>
 </ul>
 
 
</div>

Office Manager

Microsoft

<div>Overview 
<div>
With over 17,000 employees worldwide, the Microsoft Customer Experience &amp; Success (CE&amp;S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&amp;S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.</div><div>
</div><div>
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive our customer's security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the security-focused technical relationship and strategy between the customer and Microsoft as well customer engagements, including architecture, implementation, and operational health.</div><div>
</div><div>
The ideal candidate will have hands-on project delivery experience in customer-facing roles and success in leading in-depth technical security architecture discussions with senior customer executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to Secure our customer's technology estate and drive Security as an enabler for Microsoft security solutions.</div> 
<div></div>

Responsibilities 
<div>
Trusted Advisor - Empower customers in their Microsoft Security adoption journey, being hands on with them to envision and define a Secure strategy, Architecture, and implementation of necessary security controls aligned with Microsoft XDR and Microsoft Azure Security workloads (Defender and Microsoft Sentinel) while ensuring operational health.</div><div>
</div><div>
Security Services Acquisition and Expansion - Position and deliver solutions that drive Security products usage with a focus on Defender and Microsoft Sentinel. Collaborate with Azure Infrastructure, Data, Apps teams to expand Security of cloud migration projects.</div><div>
</div><div>
Understand Customer/Partner Technical Environment - Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits &quot;Secure by Design&quot; and Zero Trust framework.</div><div>
</div><div>
Architecture Design and Deployment - Run Architectural Design Session to build a plan for implementing the solution &mdash; governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production</div><div>
</div><div>
Practice Development - Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Services in developing complex end-to-end Enterprise solutions with the Microsoft Security platform</div><div>
</div><div>
Voice of the Customer- Be a Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.</div> 

Qualifications 
<div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business,</div><div>
Cybersecurity, or related field 5+ years experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
Candidates should have broad experience in security and expertise around related technologies and concepts such as Zero Trust , threat management, SOC monitoring (SIEM / SOAR), and Extended Detection &amp; Response (XDR) + SIEM and Identity. Candidates should have knowledge as a security engineer or consultant to understand industry trends and competitive landscape, advise customers on ways to strengthen their security posture or health, and land customer value through security.</div><div>
The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.</div><div>
Knowledge of cloud security platforms and competitors. Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following security solutions:</div><ul><li>
Threat protection - Microsoft Defender for Cloud, Endpoint, Identity and O365 - hands on experience required, supported with certificates</li><li>
Microsoft Sentinel - Hands on Experience in deploying Microsoft Sentinel in complex customer environments.
</li><li>Defender for Cloud - Hands On Experience in deploying Microsoft Defender for Cloud</li><li>
Identity and Access Management (Microsoft Entra)</li></ul><div>
Certification in one or more of the following technologies preferred: Microsoft Cybersecurity Architect Expert, Microsoft Securit Operations Analyst, Azure Security Engineer.</div> 
<div></div>
 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Cloud Solution Architecture

Hilton

<div>Guest Service Agent / Associate Omani only
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
SUMMARY OF POSITION
Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
Reporting Line: Front Desk Supervisor &gt; Reception Manager
&gt; Guest Operations Manager
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
<ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul>
GENERAL DUTIES:
Health and Safety:<ul><li>
Ensure that all potential and real Hazards are reported immediately and rectified.</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li><li>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</li></ul>
Confidentiality:<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures.</li><li>
Hotel security procedures.</li><li>
Hotel Health and Safety policy and procedures.</li><li>
Hotel Facilities and attractions.</li><li>
Hotel standards of operation and departmental procedures.</li><li>
All HR Memos and guidance.</li><li>
Hilton Grooming and Appearance guidelines.</li><li>
Hilton values and its corresponding strategies.</li><li>
Methods of accepted payment of the company.</li><li>
Short- and long-term company marketing promotions.</li><li>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</li></ul>
Qualifications:
<ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul>
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
<ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul>
Acknowledgement:
I have received, reviewed and fully understand the job description of Front Desk Agent. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</div>

Guest Service Agent / Associate Omani only

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Summary Of Position
 
 
 
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 
 
 
 Reporting Line
 
 
 :
 
 Front Desk Supervisor &gt; Reception Manager
 
 
 &gt; Guest Operations Manager
 
 
 
 Summary of Responsibilities:
 
 
 
 Responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Execute duties as assigned by the management, FOM or the GS Supervisor FO.
 </li>
 <li>
 To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
 </li>
 <li>
 Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
 </li>
 <li>
 To ensure working area is properly stacked with operational stationary and request additional whenever required.
 </li>
 <li>
 Monitor the FO stocks and action accordingly.
 </li>
 <li>
 Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
 </li>
 <li>
 Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
 </li>
 <li>
 To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
 </li>
 <li>
 To be an ambassador of the Front Office and the hotel, in and outside the work place.
 </li>
 <li>
 To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
 </li>
 <li>
 Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
 </li>
 <li>
 Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions (Whenever possible).
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
 </li>
 <li>
 To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
 </li>
 <li>
 To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
 </li>
 <li>
 To ensure the hotel rooms inventory is properly balanced.
 </li>
 <li>
 To properly follow all local government requirements concerning hotel guests and files.
 </li>
 <li>
 To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
 </li>
 <li>
 Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
 </li>
 <li>
 Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
 </li>
 <li>
 Follow up on High balance guest and ensure proper action and follow up is in place.
 </li>
 <li>
 To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
 </li>
 <li>
 To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
 </li>
 <li>
 To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
 </li>
 <li>
 To share daily activity highlights with the manager including internal and external guest opportunities.
 </li>
 <li>
 To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To follow the checklists and participate in their daily completion.
 </li>
 <li>
 To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
 </li>
 <li>
 To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
 </li>
 <li>
 To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
 </li>
 <li>
 All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
 </li>
 <li>
 To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
 </li>
 <li>
 Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information at hand.
 </li>
 <li>
 To strictly respect the room keys and section keys handover procedures.
 </li>
 <li>
 To respect schedules, terms and deadlines as agreed with the Management.
 </li>
 <li>
 To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
 </li>
 <li>
 To liaise closely with the Sales and Reservations on rate management.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
 </li>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 </li>
 <li>
 To report for duty punctually wearing the correct uniform and name tag.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
 </li>
 <li>
 To maintain good working relationships with all colleagues.
 </li>
 <li>
 To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To know the Hilton values and always abide by them when in the workplace.
 </li>
 <li>
 To do a proper cashier closer and to submit it to senior or manager for review and approval.
 </li>
 <li>
 To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
 
 
 
 </li>
 </ul>
 
 
 GENERAL DUTIES:
 
 
 
 
 
 
 Health and Safety:
 
 
 
 
 <ul>
 <li>
 Ensure that all potential and real Hazards are reported immediately and rectified.
 </li>
 <li>
 Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
 </li>
 <li>
 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
 </li>
 <li>
 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
 </li>
 <li>
 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
 </li>
 <li>
 Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
 </li>
 <li>
 All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
 
 
 
 </li>
 </ul>
 
 Confidentiality
 
 :
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
 </li>
 <li>
 Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 </li>
 <li>
 Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
 </li>
 <li>
 Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
 </li>
 <li>
 It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
 </li>
 <li>
 It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
 </li>
 <li>
 Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
 
 
 
 </li>
 </ul>
 
 
 To be fully conversant with:
 
 
 
 
 <ul>
 <li>
 Hotel fire procedures.
 </li>
 <li>
 Hotel security procedures.
 </li>
 <li>
 Hotel Health and Safety policy and procedures.
 </li>
 <li>
 Hotel Facilities and attractions.
 </li>
 <li>
 Hotel standards of operation and departmental procedures.
 </li>
 <li>
 All HR Memos and guidance.
 </li>
 <li>
 Hilton Grooming and Appearance guidelines.
 </li>
 <li>
 Hilton values and its corresponding strategies.
 </li>
 <li>
 Methods of accepted payment of the company.
 </li>
 <li>
 Short- and long-term company marketing promotions.
 </li>
 <li>
 Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably previous experience in a similar function from a hotel or resort.
 </li>
 <li>
 Fluent in English, local or other major foreign.
 </li>
 <li>
 Excellent interpersonal skill.
 </li>
 <li>
 Has a sense initiative and open-mindedness.
 
 
 
 </li>
 </ul>
 
 Physical Aspects of Position:
 
 
 
 Physical aspects of the position include but are not limited to the following:
 
 
 <ul>
 <li>
 Assist with set up or movement of equipment for ensuring availability for special events.
 </li>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Handling objects, products and computer equipment.
 
 
 
 </li>
 </ul>
 
 
 Acknowledgement:
 
 
 
 
 I have received, reviewed and fully understand the job description of
 
 
 Front Desk Agent.
 
 
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

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