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Maverick Payments

<div>
 
 
 Exciting Opportunities at&nbsp;
 
 Maverick Payments
 
 !
 
 
 Join our fast-paced, growing company and further your career with&nbsp;
 
 Maverick Payments,
 
 &nbsp;where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
 
 
 
 About Us:
 
 
 
 Maverick Payments
 
 &nbsp;is a family-owned and privately held full-service payment provider. Located in Calabasas, California,&nbsp;
 
 Maverick&nbsp;
 
 has created innovative technology designed for sales organizations, such as ISO&rsquo;s and ISV&rsquo;s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud &amp; chargeback tools, analytics, and other value-add services. Maverick&rsquo;s team includes underwriting, risk management, compliance &amp; legal, technology &amp; product development, on-boarding, customer support, information technology, and more.
 
 
 
 About the Position:&nbsp;
 
 
 
 
 Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Provide first-class customer service/support via telephone, email, chat, and any future channel.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Maintains an accurate and complete record of all inquiries and problems handled.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Utilizing all tools and systems consistently to enhance department knowledge.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Assist Sales partners and merchants in adding equipment and services to merchant accounts.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Assist Sales Partners in POS hardware and software selection based on client needs.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Provide clients with guidance and training on the use of POS systems.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Handling complex client escalations via telephone, email, chat and any future channel.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations.
 
 
 
 
 
 </li>
 <li>
 
 
 
 Provide comprehensive client support across current and upcoming product lines, including guided training, troubleshooting, system setup, and menu uploads.
 
 
 
 </li>
 <li>
 
 
 
 
 
 Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Other duties assigned.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 
 
 
 
 High school diploma or equivalent.
 
 
 
 
 </li>
 <li>
 
 
 
 
 2+ years of relevant technical experience.
 
 
 
 
 </li>
 <li>
 
 
 
 Proficiency with Microsoft Suite
 
 
 
 </li>
 <li>
 
 
 
 Knowledgeable in point-of-sale systems and related peripherals.
 
 
 
 </li>
 <li>
 
 
 
 Applicable TSYS/Fiserv knowledge.
 
 
 
 </li>
 <li>
 
 
 
 Experience in call center&nbsp;environments.
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to listen to others and communicate effectively.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to clearly communicate technical related directions in verbal and written form.
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Possesses strong analytical and research skills with strong attention to detail.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to work autonomously while producing a high output of quality work.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to focus personal efforts on achieving results consistent with the organization's objectives.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 
 
 Competitive Salary, Bonuses and Incentives.
 
 
 </li>
 <li>
 
 
 Comprehensive employer sponsored health, vision, and dental insurance programs.
 
 
 </li>
 <li>
 
 
 Paid time off, Paid Sick and Paid Holidays.
 
 
 </li>
 <li>
 
 
 401K plan with up to a 3% matching contribution.
 
 
 </li>
 <li>
 
 
 Commitment to Career Development and Advancement.
 
 
 </li>
 <li>
 
 
 Employee Recognition Programs
 
 
 </li>
 <li>
 
 
 Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
 
 
 </li>
 </ul>
 
 
 
 Pay Range: $27 to $31/HR
 
 
 
 
 
 
 
 This position will consider remote candidates in the following states:&nbsp;
 
 
 AZ,&nbsp;CA (Outside of LA Metro area),&nbsp;
 
 
 CO,&nbsp;FL,&nbsp;GA,&nbsp;ID,&nbsp;IN, KS, KY, MA,&nbsp;MD,&nbsp;ME, NE, NC,&nbsp;NJ,&nbsp;NV,&nbsp;NY,&nbsp;OH, OR, PA, TN,&nbsp;TX,&nbsp;UT,&nbsp;VA,&nbsp;WA
 
 &nbsp;
</div>

Technical Merchant Representative II

DataAnnotation

<div>
 We are looking for a Content Editor to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 
 
 In this role you will need to hold an expert level of writing, editing, and content development. Other related fields include, but are not limited to: Communications and/or Journalism.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 This is a full-time or part-time REMOTE position
 </li>
 <li>
 You&rsquo;ll be able to choose which projects you want to work on
 </li>
 <li>
 You can work on your own schedule
 </li>
 <li>
 Projects are paid hourly starting at $25-$30+/hr, with bonuses on high-quality and high-volume work
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Give AI chatbots writing and editing tasks and evaluate their outputs
 </li>
 <li>
 Evaluate the quality produced by AI models for correctness and performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English (native or bilingual level)
 </li>
 <li>
 Detail-oriented
 </li>
 <li>
 Excellent command of grammar, style, and brand voice
 </li>
 <li>
 A current, in progress, or completed Bachelor's degree is preferred but not required
 
 
 </li>
 </ul>
 
 Notes
 
 
 
 Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contract position.
 
 
 #generalist
</div>

Content Editor

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 We are seeking a reliable and detail-oriented
 
 Virtual Reservations Coordinator
 
 to support reservation and scheduling activities in a remote environment. This role focuses on client coordination, administrative support, and maintaining accurate reservation records while delivering a professional customer experience.
 
 
 This position is well suited for individuals who are organized, service-driven, and comfortable working independently with virtual tools.
 
 
 
 Key Responsibilities
 
 
 
 Coordinate reservation and scheduling requests from clients
 
 
 Assist with booking-related support across accommodations and related services
 
 
 Maintain accurate client and reservation information in internal systems
 
 
 Communicate clearly and professionally via email, phone, and online platforms
 
 
 Review reservation details and confirmations for accuracy
 
 
 Provide general administrative and customer service support
 
 
 Follow established workflows and documentation procedures
 
 
 Collaborate with internal teams to support client needs
 
 
 
 Qualifications
 
 
 
 Strong communication and organizational skills
 
 
 High attention to detail and accuracy
 
 
 Comfortable using online systems and digital tools
 
 
 Ability to manage multiple tasks in a remote setting
 
 
 Prior experience in customer service, scheduling, or administrative roles preferred
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Structured, team-oriented support environment
 
 
 Training and resources provided
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online - Reservations Coordinator - Entry Level

BAE Systems USA

Job Description
 
The selected candidate will work in the Mechanical Engineering group within the C5ISR Solutions organization. This is an entry level mechanical design position which will require an individual with a strong background in drawing standards and practices as well as familiarity with 3D modeling. The selected candidate will also be afforded the opportunity to work hand in hand with our internal machine shop on prototype designs and test fixtures, as well as reverse engineering assignments. May also be required to support the mechanical shock and vibration testing of C4ISR equipment in accordance with Navy standards. 
 
This position is located in scenic and historic Southern Maryland in the St. Mary's County Technology Corridor adjacent to the Patuxent River Naval Air Station. 
 
There is no monetary relocation assistance budgeted for this position. Applicants must be currently residing in or state willingness to relocate self to St. Mary's County, Maryland or surrounding areas. 
 
Required Education, Experience, &amp; Skills
 
Bachelor's degree in Mechanical Engineering from an accredited program 
Fluency in AutoCAD and a 3D modeling program such as Inventor 
Ability to work at heights (climbing ship masts) 
 
Preferred Education, Experience, &amp; Skills
 
Shock and/or vibration experience 
Experience with military specifications/standards 
Machining or manufacturing experience 
Experience with military communications equipment 
RF Antenna, impedance matching network familiarity 
 
Pay Information 
Full-Time Salary Range: $63653 - $108210 
 
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
 
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. 
 
About BAE Systems Intelligence &amp; Security
 
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it&rsquo;s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts &ndash; defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team&mdash;making a big impact on a global scale. At BAE Systems, you&rsquo;ll find a rewarding career that truly makes a difference. 
 
Intelligence &amp; Security (I&amp;S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do&mdash;from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. 
 
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Mechanical Engineer I

Davis Defense Group

<div>Position Title: Data Management Analyst (PMA 271)
Requisition #: 272
Work Environment: On-Site
Salary Requirement: $105,000 &mdash; $140,000 ***This is an estimated salary range. Compensation will be commensurate with experience***
Position Type: Exempt
Location: Patuxent River, MD
Clearance Level Required: Secret, Top Secret preferred
Davis Defense Group, Inc. has secured a stellar reputation as one of the premier Women-Owned Small Business (WOSB) in the aerospace and defense industry, steadfastly supporting the Department of Defense since 2002. A critical combination of vision and dedication to excellence has helped our customers achieve numerous significant milestones on schedule and within budget. Today we employ over 700 personnel around the globe in a mix of analytical, advisory, technical, and support positions. The common thread across our organization is our commitment to our customers and an unwavering dedication to our principle motto: &ldquo;Mission Focused, Future Ready. Innovating today, Leading tomorrow.&rdquo;
Functional Description:<ul><li>
Position will develop and maintain custom software solutions based on Microsoft Office, SharePoint, Microsoft Teams, and the Program Office Shared drive in both classified and unclassified environments</li><li>
Analyze and documenting customer requirements</li><li>
Develop Common Source Libraries and integrated management environments where all team members see real-time data</li><li>
Use analytical and technical skills to bridge business requirements into logical design solutions. Document, design, manage and assist with development of SharePoint solutions</li></ul>
Duties and Responsibilities:
As the Data Program Management Analyst for the PMO, you are responsible for providing senior staff recommendations for improving access to data and data management through an intuitive user interface. Develop, manage, and maintain workflows and automate rule-based tasks. The position would be responsible directly to the Operation Lead in reporting and tasking to meet PMA schedules and to realize PMA data management initiatives.
Tasking includes:<ul><li>
Workflow Engineering: Design, build, and maintain automated workflows using NAVAIR-approved platforms to streamline business processes</li><li>
Business Rule Translation: Collaborate with Subject Matter Experts (SMEs) to map manual processes and translate PMA policies into logic-based digital triggers</li><li>
Tool Integration: Ensure interoperability between disparate data sources to provide leadership with a single source of truth</li><li>
Optimization &amp; Maintenance: Perform continuous &quot;bug fixes&quot; and updates to existing workflows as Navy acquisition regulations and PMA requirements evolve</li><li>
User Training: Develop SOPs and conduct training for PMA personnel to ensure high adoption rates of new automated systems</li></ul>
Required Experience:
<ul><li>Experience with tools available on networks with classifications up to Top Secret</li><li>
SharePoint Online: Central repository and data source for automation. Experience with uses lists and libraries to house PMA business rules and metadata, replacing traditional folders and spreadsheets</li><li>
Power Automate: Create automated flows. It is used to trigger actions based on events&mdash;such as document uploads or data changes&mdash;to manage automated approvals, notifications, and task assignments across the PMA</li><li>
Power BI: Automate reporting and data visualization Experience integrating PMA data into interactive dashboards to track real-time program metrics without manual formatting or distribution</li><li>
Power Apps: Build custom mobile and web front-end applications for specific tasks, such as digital forms for intake processes or tracking assets</li></ul>
Desired Experience:
<ul><li>Experience developing Office Macros and SharePoint workflows, forms, and web parts</li><li>
Experience with working on networks of various security classification</li></ul>
Education Requirements:
BA/BS degree or supplemental experience is required
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.
Davis Defense Group, Inc. is committed to maintaining the highest standards of professionalism, integrity and efficiency in our recruitment and hiring processes. As part of our dedication to these values, DDG does not engage with or entertain the services of third-party recruiting agencies for our staffing needs. Thank you for your understanding and cooperation.
At DDG, employment decisions are based on an individual&rsquo;s capabilities and qualifications. We do not discriminate on the basis of race, color, religion, creed, age, sex, disability, veteran status, marital status, national origin, sexual orientation, gender identity, or any other characteristic protected by law. This commitment to equal opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, terminations, compensation, benefits, and other terms and conditions of employment. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources department at (540) 548-5950.</div>

Data Management Analyst (PMA 271)

Pyramid Healthcare

<div><div>Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services &ndash; psychiatry, addiction recovery, mental disorder treatment, etc. &ndash; that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
</div>
<h3 class="jobSectionHeader">Job Title: Driver</h3>

Location: California Facility 44871 Saint Andrews Church Road California

Schedule: 12 PM to 8 PM

Pay: $15/hr - $16/hr 

<h3 class="jobSectionHeader">
JOB SUMMARY:</h3>

Pyramid Healthcare Drivers are a core component of exceptional behavioral healthcare service delivery. Our drivers are the first face our patients see when entering our care, and they're the last face our patients see when leaving our care. Drivers are responsible for providing exceptional customer service and safe, caring transport for all patients. They transport patients to and from clinical services, ancillary, and support services. Other responsibilities include vehicle cleaning and sanitation to ensure a safe transport environment for both patients and staff.
<h3 class="jobSectionHeader">
EDUCATION/EXPERIENCE:</h3>
<div><ul><li>Preferred high school diploma or GED equivalent.</li>
<li>Prior experience in a hospital or behavioral healthcare environment, patient care, and/or transportation is a plus.</li>
</ul></div><h3 class="jobSectionHeader">LICENSURE, CERTIFICATION, and/or REGISTRATION:</h3>
<div><ul><li>Active valid driver's license.</li>
<li>CPR course required within 30 days of hire.</li>
<li>Completion of various safety training upon hire.</li>
</ul></div><h3 class="jobSectionHeader">ESSENTIAL FUNCTIONS:</h3>
<div><ul><li>Transport patients to and from behavioral healthcare services.</li>
<li>Maintain a safe environment for patients, self, and coworkers.</li>
<li>Communicate with the team, coworkers, and patients in a positive and professional manner.</li>
<li>Take initiative to deliver the best customer service, even during times of stress.</li>
<li>Knowledgeable of all aspects and functionalities of the client transportation system.</li>
<li>Provide appropriate safety oversight and monitoring for all clients while in transport.</li>
</ul></div><h3 class="jobSectionHeader">SKILLS/QUALIFICATIONS:</h3>
<div><ul><li>Good communication skills to interact with all patients and staff.</li>
<li>Ability to follow oral and written instructions.</li>
<li>Requires frequent extended transports; must be able to sit for long periods.</li>
<li>Excellent customer service skills.</li>
</ul></div><h3 class="jobSectionHeader">WORK ENVIRONMENT:</h3>
<div><ul><li>Contact with patients under a wide variety of circumstances.</li>
<li>Possible exposure to patient elements.</li>
<li>Handles emergency or crisis situations.</li>
<li>Subject to many interruptions and pressure from multiple calls and inquiries.</li>
<li>Occasionally subject to irregular hours; handles absentee replacements on short notice.</li>
<li>Personal protective equipment (masks) is required when transporting patients.</li></ul></div> 


<h3 class="jobSectionHeader">Employment Information:</h3>

Due to the nature of behavioral healthcare work and our commitment to ensuring client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.
<h3 class="jobSectionHeader">
Ready to Make a Difference?</h3>

If you're passionate about helping others and want to be part of a dedicated team, we invite you to apply today!
<div>
Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission. 


Total Rewards for Full-Time Positions:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>401(k) with Company Match</li>
<li>Tuition Reimbursement</li>
<li>Employee Recognition Programs</li>
<li>Referral Bonus opportunities</li>
<li>And More!</li></ul> 


Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.</div></div>

Driver/ Client Transporter FT Evenings

The Hair Shop

<div>
 
 
 Position Summary
 
 
 
 The Hair Shop
 
 Customer Service Agent Tier 2
 
 is someone who enjoys building relationships and is an effective communicator. The Customer Service Agent Tier 2 is an energetic team player who enjoys building relationships and is an effective communicator. Our ideal candidate will have experience with call/ticketing, e-commerce, &amp; fulfillment systems and have strong command over company procedures &amp; guidelines. As a CS team, we strive to give customers exceptional support and embody the following values:
 
 
 
 
 
 
 Validating the customer&rsquo;s experience -
 
 Give them the benefit of the doubt &amp; always offer a solution
 
 
 
 
 
 
 Making customers ecstatic -
 
 Their satisfaction is more important than the sale
 
 
 
 
 
 
 Building a lasting relationship &ndash;
 
 Be reliable &amp; offer expert tips that&rsquo;s personalized to their hair journey
 
 
 
 
 
 
 Essential Functions
 
 
 <ul>
 <li>
 Perform all duties of a Tier 1 Customer Service Agent
 </li>
 <li>
 Maintain a strong understanding of existing workflows and proactively seek efficient solutions.
 </li>
 <li>
 Ensure that orders, payments, and shipments are processed in a timely manner.
 </li>
 <li>
 Troubleshoot any technical issues that customers may encounter.
 </li>
 <li>
 Gather and provide resolutions by educating customers through quality inquiries.
 </li>
 <li>
 Share customer feedback with management.
 </li>
 <li>
 Keep departmental logs up to date, including quality care, order management, shipment, and returns.
 </li>
 <li>
 Review risk alerts to prevent fraudulent activity.
 </li>
 <li>
 Communicate effectively and professionally with internal and external cross-functional teams.
 </li>
 <li>
 Oversee and provide guidance to Tier 1 Customer Service Agents.
 </li>
 <li>
 Perform any other duties assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
 <li>
 A score card that reflects performance on customer satisfaction, issue resolution, &amp; quality assurance
 </li>
 <li>
 Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches
 </li>
 <li>
 Qualitative evaluations around attitude, diligence, team contributions, and willingness/ability to learn new skills and information
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience Requirements
 
 
 <ul>
 <li>
 4+ years of Call Center or Customer Service experience
 </li>
 <li>
 Associate's degree or some college coursework completed
 </li>
 <li>
 Experience in the Beauty Industry
 </li>
 <li>
 Experience with ZenDesk, Ecommerce, &amp; Fulfillment software
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skill Requirements
 
 
 <ul>
 <li>
 Spanish preferred but not required
 </li>
 <li>
 Self-motivated and proactive
 </li>
 <li>
 Solution-oriented
 </li>
 <li>
 Ability to stay calm and professional during customer conflicts
 </li>
 <li>
 Microsoft Office skills a plus
 </li>
 </ul>
 
 
</div>

Call Center Customer Service Representative

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