project manager

account manager

design manager

key account manager

project coordinator

incident manager

TAWANTECH

<div><h3 class="jobSectionHeader">About the Role</h3>
We&rsquo;re looking for an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations, ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
 Incident Management
</h3><ul><li>Lead the end-to-end incident management process to ensure fast response and business continuity.
</li><li>Coordinate with technical, business, and vendor teams during critical incidents.
</li><li>Conduct root cause analysis (RCA) and ensure preventive measures are implemented.
</li><li>Communicate incident status, impact, and resolution progress to stakeholders.
</li>Track SLAs and KPIs to ensure compliance with service standards.
<li> </li></ul><h3 class="jobSectionHeader">Tier 1 Support (First Line of Defense)
</h3><ul><li>Serve as the initial point of contact for all IT service disruptions and requests.
</li><li>Perform basic troubleshooting (system checks, log review, user issue validation).
</li><li>Record and classify incidents accurately in the ITSM system.
</li><li>Escalate unresolved issues to Tier 2 teams with full incident context.
</li><li>Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action.
</li></ul><ul><li>&#65039; Tier 2 Support (Advanced Troubleshooting)
</li></ul><ul><li>Handle escalated incidents requiring deeper technical investigation.
</li><li>Perform system diagnostics, configuration reviews, and recovery actions.
</li><li>Collaborate closely with application, infrastructure, and network teams.
</li><li>Provide temporary workarounds and coordinate permanent fixes.
</li><li>Support post-incident reviews to identify service gaps and improvement areas.
</li></ul><h3 class="jobSectionHeader">Requirements</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>10+ years of experience in IT incident management or IT operations.
</li><li>Experience leading Tier 1 &amp; Tier 2 teams in large-scale IT environments.
</li><li>Strong background in banking or financial services technology operations.
</li><li>Solid understanding of ITIL v4 and ITSM frameworks.
</li><li>Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools.
</li><li>Strong communication, analytical, and leadership skills.
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications</h3><ul>
<li>ITIL certification or equivalent.
</li><li>Experience in automation, release management, and root cause analysis.
</li><li>Familiarity with ServiceNow, Jira, or other incident management platforms.</li></ul></div>

Incident Manager

HCLTech

<div>
 
 
 Role Summary:
 
 
 
 Own L3-level operations for Capacity Management within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.
 
 
 **Key Responsibilities:**
 
 
 - Provide L3-level support for Capacity Management in a mission-critical banking environment.
 
 
 - Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
 
 
 - Operate under ITIL processes (Incident/Change/Problem/Knowledge).
 
 
 - Maintain high availability, performance, and security; participate in DR/BCP drills.
 
 
 - Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.
 
 
 - Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.
 
 
 - Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.
 
 
 - Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.
 
 
 **Required Tools &amp; Technologies:**
 
 
 - ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
 
 
 
 
 
 
 Relevant Certifications:
 
 
 
 - ITIL Foundation
 
 
 
 
 
 
 Experience Requirements:
 
 
 
 - 5+ years in architecture, performance engineering, and major incident leadership.
 
 
 
 
 
 
 Soft Skills &amp; Banking Behaviors:
 
 
 
 - Clear communication with operations, security, audit, and business stakeholders.
 
 
 - Evidence-driven troubleshooting; strong documentation and runbook hygiene.
 
 
 - Ownership mindset with 24x7 support readiness and on-call rotation participation.
 
 
 
</div>

Capacity Manager

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div><div>
About this opportunity: 
 
We are seeking an Automated Operations Manager to lead the evolution of our network operations into a proactive, automation-driven model. In this role, you will sit at the intersection of event, incident, change, and problem management, driving initiatives to reduce manual overhead, elevate responsiveness, and raise operational maturity. You will also lead cross-functional collaboration between engineering, service delivery, and customers to ensure seamless integration of automation solutions while maintaining compliance, performance, and customer trust. 
 
What you will do: 
 
<ul><li>Lead the Front Office, Work &amp; Service Management, and Event Management teams to deliver consistent and high-quality operations.</li><li>Define and execute an automation strategy &amp; roadmap across managed services to identify, design, and deploy operational process automations.</li><li>Coordinate between engineering, service delivery, and customer stakeholders to ensure smooth rollout and adoption of automated workflows.</li><li>Ensure compliance with SLAs, security protocols, and industry standards in all operational activities.</li><li>Oversee real-time event monitoring, using AI/ML to detect anomalous behavior, classify events, and trigger automated remediation or escalation.</li><li>Integrate automation with incident management systems (e.g. ServiceNow) to enable auto-ticket creation, triage, and resolution.</li><li>Architect and govern automated change approval &amp; deployment workflows, in collaboration with network engineers.</li><li>Lead Problem Management by leveraging predictive analytics and automated root cause correlation to reduce repeat incidents and streamline remediation.</li><li>Build and maintain a centralized knowledge repository of fixes, workarounds, and learnings to accelerate future resolution.</li><li>Monitor operational performance via dashboards and KPIs, recommend continuous improvements, and report trends.</li><li>Interface with customers, NOC leadership, and governance bodies to ensure transparency, readiness, and alignment with transformation goals.</li><li>Mentor and upskill team members in advanced event, automation, and operational practices.</li></ul> 

The skills you bring: 
 
<ul><li>Strong understanding of telecom/network domains (e.g. RAN, TX, VAS, PS, Core, OSS).</li><li>Demonstrated experience leading Event, Incident, and Problem Management functions in large-scale NOC or network operations.</li><li>Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.</li><li>Proficiency in ITIL or IT service management frameworks.</li><li>Excellent stakeholder management, communication, and coordination skills across multi-domain, multi-vendor environments.</li><li>Analytical orientation with experience in defining, tracking, and improving KPIs.</li><li>Leadership capability: coaching, mentoring, performance management.</li><li>Experience in change governance, audit readiness, operational transformation, and compliance.</li><li>Proactive mindset, resilience, and ability to operate under pressure.</li></ul></div></div></div></div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 774466</div>

Automated Operations Manager

Emdad By Elm

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a skilled and proactive
 
 Senior Application Support Analyst
 
 to lead the support of business-critical applications in a
 
 live production environment
 
 . In this role, you will be responsible for managing high-priority incidents, ensuring system stability, and working closely with development, infrastructure, and business teams to deliver seamless operations. You will also mentor junior support staff, drive root cause analysis, and contribute to improving incident management processes.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 :Serve as a senior point of contact for production application issues, including incident resolution, root cause analysis, and communication with stakeholders
 </li>
 <li>
 .Lead the investigation and resolution of
 
 high-severity incidents (P1/P2
 
 ), minimizing business impact and ensuring timely recovery
 </li>
 <li>
 .Monitor application health, performance, and availability using tools like Splunk, AppDynamics, or equivalent
 </li>
 <li>
 .Work with Dev, QA, and Infrastructure teams to analyze recurring issues and recommend long-term solutions
 </li>
 <li>
 .Own and drive
 
 post-incident reviews (PIRs
 
 ) and
 
 problem managemen
 
 t, including documentation of root causes and preventive actions
 </li>
 <li>
 .Manage and prioritize incoming incidents, service requests, and changes using ITSM tools (e.g., ServiceNow, Jira)
 </li>
 <li>
 .Participate in and support
 
 deployment activitie
 
 s, release validation, and production readiness checks
 </li>
 <li>
 .Maintain and enhance runbooks, knowledge base articles, and standard operating procedures
 </li>
 <li>
 .Act as a technical mentor and escalation point for junior team members
 </li>
 <li>
 .Ensure compliance with internal controls, security standards, and audit requirements
 </li>
 <li>
 .Collaborate with business users to understand operational pain points and provide timely support or improvements
 </li>
 </ul>
 
 
 
 
 
 .
 
 Qualifications &amp; Skill
 
 
 <ul>
 <li>
 s:Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related fiel
 </li>
 <li>
 
 d.5+ yea
 
 rs of experience i
 
 n application or production suppo
 
 rt in a complex, high-availability environmen
 </li>
 <li>
 t.Strong troubleshooting and analytical skills, with hands-on experience in resolving complex production issue
 </li>
 <li>
 s.Proficient i
 
 n S
 
 QL, log analysis, and understanding of application architectures (web, API, microservices, etc.
 </li>
 <li>
 ).Experience with monitoring tools (e.g.
 
 , Splunk, AppDynamics, Dynatrace, Grafa
 
 na) and alerting system
 </li>
 <li>
 s.Familiarity with Linux/Unix environments and scripting (Shell, Python, etc.
 </li>
 <li>
 ).In-depth knowledge o
 
 f incident, problem, and change manageme
 
 nt processes (ITIL preferred
 </li>
 <li>
 ).Excellent communication skills &ndash; able to work with technical and non-technical stakeholders at all level
 </li>
 <li>
 s.Experience working i
 
 n on-call rotatio
 
 ns and handlin
 
 g critical incidents under pressu
 
 r
 </li>
 </ul>
 
 
 
 
 
 e.
 
 Preferred Qualificatio
 
 
 <ul>
 <li>
 ns:Experience with cloud platfo
 
 rms (AWS, Azur
 
 e) and DevOps environmen
 </li>
 <li>
 
 ts.Knowledge of CI/CD too
 
 ls and deployment pipelines (e.g., Jenkins, Git, Ansibl
 </li>
 <li>
 e).ITIL certification is a strong pl
 </li>
 <li>
 us.Experience in a regulated or high-availability industry (e.g., finance, healthcare, telecom) is advantageo
 </li>
 </ul>
 
 
 
 us.
</div>

Senior Application Support Analyst

Qiddiya Investment Company

<div>Qiddiya Investment Company is looking for a Senior Manager - Site Security Operations who will play a crucial role in safeguarding our vibrant entertainment environment and ensuring the safety of our guests, employees, and assets. In this leadership position, you will oversee site-specific security operations, develop comprehensive security strategies, and manage a dedicated team of security professionals.
As the Senior Manager, you will be responsible for implementing security protocols, conducting risk assessments, and coordinating incident response plans tailored to our unique operational needs. Your expertise in site security will be vital in creating a safe and enjoyable experience for all visitors to Qiddiya.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Develop and implement site-specific security operations plans that align with Qiddiya&rsquo;s overall security strategy.</li>
<li>Lead and supervise the site security team, ensuring effective training and adherence to best practices in operational security.</li>
<li>Conduct regular evaluations and audits of security measures to identify vulnerabilities and implement improvements.</li>
<li>Oversee site access control, surveillance systems, and emergency response procedures.</li>
<li>Coordinate with local law enforcement and emergency services to ensure a cohesive response to security incidents.</li>
<li>Manage and analyze key performance indicators (KPIs) related to site security operations and incident reporting.</li>
<li>Develop and deliver training programs to promote security awareness and preparedness among staff and stakeholders.</li>
<li>Respond to security incidents, leading investigations and reporting findings to senior management.</li>
<li>Collaborate with various departments to align security procedures with operational needs.</li>
<li>Ensure compliance with all relevant laws, regulations, and security standards.</li>
</ul>
Requirements<ul>
<li>Bachelor's degree in Security Management, Criminal Justice, Risk Management, or a related field.</li>
<li>Minimum of 7-10 years of experience in security operations, with significant experience in site security management.</li>
<li>Strong leadership skills and a track record of managing security teams effectively.</li>
<li>Thorough understanding of security operations, risk management, and emergency response procedures.</li>
<li>Excellent analytical and problem-solving abilities, with a capacity for critical thinking under pressure.</li>
<li>Outstanding communication and interpersonal skills, capable of working collaboratively across diverse teams.</li>
<li>Proficiency in security technology and systems, including surveillance and access control systems.</li>
<li>Professional certifications related to security (e.g., CPP, PSP) are highly desirable.</li></ul></div>

Senior Manager- Site Security Operations (MAS8-20003627)

Confidential Government

<div>
 
 
 Main Roles:
 
 
 <ul>
 <li>
 Strategy &amp; Framework Development: Develop, implement, and continuously refine the comprehensive Enterprise Risk Management (ERM) framework, policies, and procedures across all departments, ensuring alignment with organizational objectives and regulatory requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Executive Reporting &amp; Governance: Lead the process of identifying, measuring, and reporting key risks and mitigation progress to senior management and the Board of Directors. This includes defining the organization's risk appetite and tolerance levels.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Team Leadership &amp; Oversight: Lead and manage the risk team, providing direction, setting priorities, and ensuring the timely and high-quality execution of all risk assessment and monitoring activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Cultural Integration: Drive the integration of risk management best practices and foster a proactive, risk-aware culture throughout the business planning and decision-making processes across the company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Major Incident Escalation &amp; Response: Oversee the handling of critical risk incidents, coordinating cross-functional response teams, and ensuring that post-incident analyses and remediation plans are fully implemented.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Business Unit Liaison: Act as the dedicated risk consultant and advisor to key business units, conducting tailored training sessions and ensuring their processes and activities fully adhere to the established ERM framework and policies.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 6 to 8 years of practical experience in the field of Risk Management.
 </li>
 <li>
 Full awareness, knowledge, and professionalism in international practices for risk and crisis management.
 </li>
 <li>
 At least 2 years of experience in a supervisory role.
 </li>
 </ul>
 
 
 
 
 
 Educational Level:
 
 
 <ul>
 <li>
 Master's in Business Administration (MBA) or related fields.
 </li>
 </ul>
 
 
 
 
 
 Specialized Certifications:
 
 
 
 Obtained professional certifications in the field of Risk Management, such as:
 
 <ul>
 <li>
 Certified Operational Risk Professional (CORP)
 </li>
 <li>
 Certified Operational Risk Manager (CORM)
 </li>
 <li>
 Certified Risk Management Professional (CRMP)
 </li>
 <li>
 Certified ERM Specialist (CERM)
 </li>
 <li>
 Certified GRC Professional (GRCP)
 </li>
 </ul>
 
 
</div>

Risk Manager

AtkinsRéalis

<div>Join us in engineering a better future for our planet and its people.
AtkinsR&eacute;alis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world.
We have a strong presence in the Middle East that enables us to build deep and lasting relationships with our clients. We share their goals and long-term ambitions; we&rsquo;re on the same journey to create places and infrastructure which will support long term sustainable development, healthy living and vibrant communities.
Job Summary: The HSEW Systems and Governance Director oversees the development and enhancement of the HSEW Management System, and subsequently assessing compliance with standards through audits, inspections, monitoring, analysis and review activities across the ME Business. They drive continuous improvement initiatives, set and analyze KPIs, and compile performance reports to guide strategic decision-making and promote a culture of safety and wellbeing.
Key Responsibilities:
HSEW Management System Development:<ul><li>
Oversee the development and continuous improvement of the HSEW Management System in line with company requirements and recognized international standards (e.g., ISO45001).</li><li>
Act as the ME Region representative and change manager for the corporate HSEW Management System.</li></ul>
Compliance Audits:<ul><li>
Manage the ME Region Internal Audit process.</li><li>
Schedule and conduct comprehensive risk-based audits to ensure compliance with established HSEW systems and arrangements.</li><li>
Support Global HSEW and Peer Review audit processes.</li><li>
Identify areas of non-compliance and recommend corrective actions.</li><li>
Follow up on audit findings to ensure timely and effective resolution.</li></ul>
Incident Review Process Management:<ul><li>
Assist in determining Serious Injury and Fatality (SIF) categorization for reported incidents.</li><li>
Manage the incident review process for internal evaluation and considerations of SIF incident investigations.</li><li>
Facilitate cross-functional teams in identifying how learnings from incident investigations can be effectively shared.</li></ul>
Review, Learn, and Improve Initiatives:<ul><li>
Compile and share lessons learned from audits, incidents, and other learning opportunities to promote a culture of continuous improvement.</li><li>
Lead initiatives aimed at reviewing current practices, learning from past experiences, and implementing improvements.</li><li>
Support the ME Region HSEW Management Review process by providing appropriate inputs and data relating to the HSEW Management System performance.</li></ul>
KPI Setting and Analysis:<ul><li>
Establish key performance indicators (KPIs) to measure the effectiveness of the HSEW Management System and Strategy.</li><li>
Analyze KPI data to identify trends, areas for improvement, and report on HSEW performance.</li><li>
Provide actionable insights and recommendations based on KPI analysis.</li></ul>
HSEW Reporting:<ul><li>
Review outputs and findings from Regional HSEW Team audits, inspections, assessments, etc., to assist in identifying both good practices and potential risk areas for further investigation.</li><li>
Prepare and issue monthly performance reports detailing HSEW performance metrics and compliance status.</li><li>
Compile quarterly HSEW performance reports that provide a comprehensive overview of HSEW activities, achievements, and areas needing attention.</li></ul>
Change Management:<ul><li>
Undertake and record impact assessments and required actions to support any proposed changes in the ME Region HSEWMS or other HSEW-related arrangements (e.g., legislation changes).</li></ul>
Digital Transformation and Innovation:<ul><li>
Lead adoption of digital tools for audit, reporting, and incident tracking.</li><li>
Explore AI/data analytics for predictive safety insights.</li></ul>
Qualifications and Experience:
Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field. Professional certification in HSEW (e.g., CMIOSH) is preferred. Minimum of 20 years of experience in HSEW management, with a focus on assurance and compliance. Strong knowledge of HSEW standards and regulations (e.g., ISO45001) Lead Auditor certification (e.g., ISO 45001) to reinforce audit credibility.
Skills:
Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Proficiency in HSEW management systems and audit processes. Strong organizational and project management skills. Ability to analyze data and generate actionable insights. Competence in preparing detailed reports and presentations. Familiarity with change management principles. Strategic thinking Advances data visualization and reporting skills.</div>

HSEW Director – Systems and Governance

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