customer service representative Jobs in Cairo Egypt

customer service representative

receptionist

call center manager

call center representative Jobs in Cairo Egypt

call center representative

customer service agent Jobs in Cairo Egypt

customer service agent

info desk representative

Kasrawy Group Careers

<div>
 Job Title: Info Desk Representative
 
 
 Company: Kasrawy Group
 
 
 Location: Sheikh Zayed City, Egypt
 
 
 Contract Details: Full-time
 
 
 Position Overview:
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in 6th of October City, Egypt.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
 <li>
 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficient in Microsoft Office and other computer applications
 </li>
 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Willingness to learn and adapt to new situations
 </li>
 <li>
 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.
 
 
 With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network.
 
 
 The local entity in
 
 [Egypt]
 
 operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 Due to business growth in
 
 [Egypt]
 
 , we are expanding our trade marketing team to support channel execution and in-store activation.
 
 
 
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute trade marketing strategy across distribution channels
 </li>
 <li>
 Plan and manage BTL campaigns, promotions and brand activations
 </li>
 <li>
 Lead POSM planning, allocation and merchandising execution
 </li>
 <li>
 Monitor market performance and competitor activities
 </li>
 <li>
 Collaborate with sales, aftersales and HQ marketing teams
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business or related field
 </li>
 <li>
 5+ years of trade marketing experience in home appliance or HVAC industry
 </li>
 <li>
 Strong project management and vendor coordination skills
 </li>
 <li>
 Solid understanding of local retail and distribution channels
 </li>
 <li>
 Fluent in English and local language
 </li>
 </ul>
 
 
 
 
 
 
 
 
 4. How to Apply
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 
 
 
 Subject: Application &ndash; Trade Marketing Specialist &ndash; [Egypt]
 
 
 
</div>

Trade Marketing Specialist

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network. The local entity in [Egypt] operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 To support business expansion and ensure efficient supply chain operations in [Egypt], we are looking for a Logistics Specialist to manage local logistics execution and coordination.
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate local 3PL providers for warehousing, transportation, and customs clearance
 </li>
 <li>
 Monitor inbound and outbound shipments to ensure on-time delivery
 </li>
 <li>
 Handle customs documentation and compliance with local regulations
 </li>
 <li>
 Track logistics costs and support cost optimization
 </li>
 <li>
 Coordinate with Sales and HQ teams on order fulfillment and inventory planning
 </li>
 <li>
 Maintain accurate logistics records and reporting
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field
 </li>
 <li>
 3+ years of logistics or supply chain experience
 </li>
 <li>
 Familiar with import/export procedures and local customs regulations
 </li>
 <li>
 Experience working with 3PL providers
 </li>
 <li>
 Fluent in English and local language
 </li>
 </ul>
 
 
 
 
 
 4. How to Apply
 
 
 
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 Subject: Application &ndash; Logistics Specialist &ndash; [Egypt]
 
 
 
</div>

Logistics Specialist

ValueSYS

<div>
 
 
 Location: Cairo, Egypt
 
 
 
 
 Apply now or send your CV to info@valuesys.net
 
 
 
 
 
 
 
 Senior Sales Account Manager &ndash; Cybersecurity
 
 
 
 
 
 
 *** If you know a qualified professional who might be interested, please feel free to share this post ***.
 
 
 
 
 
 
 ValueSYS is expanding &mdash; and we&rsquo;re looking for a high-performing Senior Sales Account Manager to join our growing team.
 
 
 
 
 If you are passionate about cybersecurity, driven by targets, and experienced in enterprise solution selling, this opportunity is for you.
 
 
 
 
 
 
 🔹 About ValueSYS
 
 
 Founded in 2001,
 
 ValueSYS
 
 is a trusted Value-Added Distributor operating across North &amp; East Africa.
 
 
 We deliver a comprehensive portfolio of IT infrastructure, cybersecurity solutions, and professional services. Our mission is to empower vendors and channel partners through innovation, technical expertise, and cutting-edge technologies.
 
 
 
 
 
 🔹 About the Role
 
 
 This is a full-time, on-site role based in Cairo.
 
 
 As a Senior Sales Account Manager, you will be responsible for:
 
 <ul>
 <li>
 Driving revenue growth across cybersecurity solutions (EPP, EDR, XDR, Firewall and advanced Cyber security technologies)
 </li>
 <li>
 Identifying and developing new business opportunities
 </li>
 <li>
 Managing and expanding relationships with enterprise customers and channel partners
 </li>
 <li>
 Leading the full sales cycle: prospecting, positioning, negotiation, and closing
 </li>
 <li>
 Achieving and exceeding assigned sales targets
 </li>
 </ul>
 
 
 
 
 🔹 Requirements
 
 <ul>
 <li>
 Minimum 2
 
 + years of experience
 
 in cybersecurity or software sales (required)
 </li>
 <li>
 Strong track record in IT /
 
 Cyber security
 
 lead generation and target achievement
 </li>
 </ul>
 
 
 
 
 we want to hear from you.
 
 
 
 
 
 #Hiring #Cybersecurity #SalesManager #ValueSYS #CybersecurityJobs #CairoJobs #B2BSales #ChannelSales #Bitdefender #EPP #EDR #XDR
 
</div>

Sales Account Manager

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Welcome visitors at the front desk by greeting, directing, and announcing them appropriately.
 </li>
 <li>
 Answer screening and forwarding incoming phone calls.
 </li>
 <li>
 Direct visitors to the appropriate person and office.
 </li>
 <li>
 Ensure the reception area is tidy and presentable, with all necessary stationery and material.
 </li>
 <li>
 Provide basic and accurate information in person and via phone/email.
 </li>
 <li>
 Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
 </li>
 <li>
 Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fresh graduates are welcome to apply
 </li>
 <li>
 Experience in Hotels is a plus
 </li>
 <li>
 Bachelor's Degree in any related field
 </li>
 <li>
 Good command of English both written and spoken
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Attention to details
 </li>
 </ul>
</div>

Front Desk Receptionist - Sales Office

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Receptionist

Duomed Pharma

<div>
 DUOMED PHARMA
 
 Enhancing Your Health
 
 Duomed Pharma is an Egyptian leader specializing in the pharmaceutical field, known for its commitment to research &amp; development. They develop and manufacture safe and effective pharmaceutical and nutraceutical products, addressing a wide range of health concerns for individuals and families.
 
 WE ARE HIRING!
 
 Locations:
 
 - Elsalam
 
 - Shoubra ELKHEIMA
 
 - Ain Shams
 
 
 Positions Available:
 
 Medical Representative
 
 Senior Medical Representative
 
 
 Requirements:
 
 1. Bachelor's degree in pharmaceutical science, veterinary medicine, or science.
 
 2. Experience in **Gyn** or **Ortho** is preferred.
 
 3. Self-motivated.
 
 4. Hard-working.
 
 
 What We Offer:
 
 - Competitive package
 
 - Promising career path
 
 - Car allowance
 
 - Attractive incentive &amp; rewarding system
 
 
</div>

Medical Sales Representative

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