assistant manager, security governance & compliance ( uae national )

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assistant manager, security governance & compliance ( uae national ) Jobs in Dubai

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information security manager

INDEX Integrated Platform Company

Job Purpose :To establish and maintain a corporate-wide information cyber security management program and ensure that information assets are adequately protected.Key Responsibilities :<ul><li>Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program;</li><li>Work directly with the CTO and all IT functions to facilitate cyber security and risk assessment and its processes;</li><li>Evaluate the IT threat landscape to reduce risk, leading auditing, and compliance initiatives,</li><li>Assist in implementation of the IT Cyber Security strategies, policies, and procedures;</li><li>Prepare the documentation for the IT Cyber Security reports and guidelines;</li><li>Develop and enhance an information security management framework;</li><li>Monitor, maintain and administrate the IT security devices (such as Firewalls, Cor Switches, Web filtering, Spam Filtering devices... etc.) in coordination with IT Infrastructure and Cloud Unit to ensure no threats impacting the operations of these devices.</li><li>Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems, and services;</li><li>Partner with business stakeholders across INDEX Holding group to raise the awareness of Cyber Security risk management concerns by conducting the required training and workshops;</li><li>Assists with the overall business technology planning, providing a current knowledge and future vision of technology and systems.</li><li>Manage and maintain cyber security incident management and track accordingly;</li><li>Review the audit reports and assist to tackle the security issues raised by the auditors.</li><li>Conduct a periodic security check on all the relevant IT systems and services that are running in production.</li><li>Conduct a periodic penetration testing to the relevant technologies that are running in production.</li><li>Conduct a periodic vulnerability assessment to the relevant technologies that are running in production.</li><li>Perform a periodic check of the backup restoration practice in INDEX holding to ensure the consistency of the backup data and integration;</li><li>Assist in controlling IT related risk by advising management and functional units on all IT policies and procedures;</li><li>Ensure the confidentiality and protection of corporate data, proprietary information, and intellectual property;</li><li>Check the updates on the systems to ensure the patch management with the latest patches and upgrades on a regular basis;</li><li>Assist in managing the crisis situations, involving complex technical hardware or software problems and ensure adequate provision for business continuity and disaster recovery;</li><li>Ensuring that INDEX Holding is adaptable to evolving cyber security compliance regulations.</li><li>Solicit, study, and evaluate all IT Projects Plans to ensure risk low effectiveness, in addition, identify and develop risk analysis and supervise risk management for the IT department;</li><li>Undertake such other tasks as and when required by the Chief Technology Officer.</li><li>Data access, security, and integration;</li><li>Reduction in IT related risks, business continuity and disaster recovery plans;</li><li>Coordinate with the department employees to provide the necessary IT Security adviser to the Group employees.</li></ul>Qualifications and Experience Required :<ul><li>Degree in IT related discipline Computer Science or equivalent and additional professional technical training/certifications in System Administration;</li><li>Master&rsquo;s Degree on IT or equivalent is preferred;</li><li>Certified Information Systems Security Professional CISSP, Certified Ethical Hacker CEH, Certified Information Security Manager CISM, and hands-on experience associated with risk management, Penetration Testing and Vulnerability Assessment, Certified Information Systems Auditor CISA is add-on;</li><li>Minimum 7 years of IT experience in IT Cyber Security, IT Systems and Networking Evaluation;</li><li>Demonstrate knowledge of security standards and their applications;</li><li>Exposure with the latest technology and research background will be an added advantage;</li><li>Excellent project management skills</li><li>Excellent communication skills in English, both written and oral.</li><li>Arabic language is an advantage;</li><li>Excellent organizational and time management skills; and Excellent interpersonal skills.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your salary expectation in AED?</li><li>Which certifications do you hold (CISSP, CEH, CISM, CISA)</li><li>How many years of experience do you have in IT Security and Risk Management within the UAE?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Information Technology Cyber Security Officer

Commercial Bank of Dubai

<div>
 Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
 
 
 CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.
 
 
 As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.
 
 
 
 Job Purpose:
 
 
 
 <ul>
 <li>
 Spearheading and managing Security Governance, Risk Assessment and Security Compliance programs.
 </li>
 <li>
 Liaise with internal and external stakeholders and actively act as key influencer in security decisions
 </li>
 <li>
 Conduct independent security risk assessments, compliance reviews and train other staff members
 </li>
 <li>
 Support and work closely with business &amp; Information technology to review new initiatives, implement Application Security Program, Manage third party vendors, service contracts and interact with IT management on a regular basis
 </li>
 <li>
 Propose and plan information security strategy, yearly plans, inline to regulatory, compliance requirements and key risk areas for the bank
 </li>
 <li>
 Establish accountability to ensure controls are implemented to mitigate the risk and also mentor and guiding Internal teams, IT, IT Security, IT Development, Business toward improving CBD security posture
 </li>
 <li>
 Developing and maintaining information security policies. Other activities include Maintain risk register, provide monthly management dashboard with KPI status,
 </li>
 <li>
 Perform security review of new projects and project changes, Lead and manage Application security assessment teams and reporting staff
 </li>
 <li>
 Act as key technical resource in a number of important CISO Office activities, including Application Security Risk Assessments, Security Compliance Reviews and Independent Security Assessments
 
 
 </li>
 </ul>
 
 Principal Accountabilities:
 
 
 
 <ul>
 <li>
 Establish an information security governance framework
 </li>
 <li>
 Document review and update information security policies to protect bank and its sensitive data while ensuring compliance with relevant regulations
 </li>
 <li>
 Break complex security requirements in easy-to-understand action plans for management
 </li>
 <li>
 Tracking and closing security concerns with IT, Business Owners
 </li>
 <li>
 Provide management dashboards showing progress on compliance and security KPI
 </li>
 <li>
 Support management in developing a security strategy
 </li>
 <li>
 Manage Swift and NESA/UAE IA compliance management programs
 </li>
 <li>
 Perform Enterprise Risk assessment, Cloud risk assessment
 </li>
 <li>
 Perform Vendor/Third party risk assessment inline to information security risks
 </li>
 <li>
 Review information security risk acceptance requests
 </li>
 <li>
 Provide security awareness training for new joiners
 </li>
 <li>
 Conduct compliance review of regulatory requirements to identify gaps and action plan
 </li>
 <li>
 Review and Approve changes on business applications security changes
 </li>
 <li>
 Represent information security in various meetings
 </li>
 <li>
 Develop business cases for special security engagements
 </li>
 <li>
 Manage penetration testing and vulnerability assessment activities
 </li>
 <li>
 Act as SME for security decisions, regularly reviewing security metrics, preparing reports and dashboards
 </li>
 <li>
 Present application security gaps and prepare reports on findings and recommendations
 </li>
 <li>
 Manage and evaluate application security testing activities for possible vulnerabilities
 </li>
 <li>
 Ensure that identified risk is managed in accordance with the IT Risk Management program by regular review and follow up
 </li>
 <li>
 Conduct Application security risk assessments and independent assessments (penetration testing), including risk modelling, analysis and mitigation
 </li>
 <li>
 Manage and development of appropriate information security policies, standards, procedures, checklists, and guidelines using generally &ndash; recognized security concepts tailored to meet the requirements of the organization
 </li>
 <li>
 Creation of necessary documentation that codifies the Application Security Program, including the development of secure coding policies, procedures and standards
 </li>
 <li>
 Lead actively discussions around design and reviews of applications from a security standpoint to ensure SDLC process being followed
 </li>
 <li>
 Work with third party vendors, managing the contract and projects
 </li>
 <li>
 Guide, influence and work with IT developers to adopt secure practices when developing applications
 </li>
 <li>
 Independently manage different technical assignments, involved in the evaluation and selection of third-party vendors and solutions.
 </li>
 <li>
 Achieving and maintaining compliance with applicable security regulations and internal policies.
 </li>
 <li>
 Liaise among the IT, IT Security team, Compliance, Internal Audit, and HR management teams as required
 </li>
 <li>
 Mentor and train junior staff and other CBD staff as required
 
 
 </li>
 </ul>
 Requirements:
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Ideal candidate would have a developer background who has a good understanding of common vulnerabilities and strong desire in application security role. Background in application development is required
 </li>
 <li>
 Degree preferably in Computer Science and/or Computer Networks
 </li>
 <li>
 Security certifications desirable (CISSP, CISA, OWASP, CISM, CRISC)
 </li>
 <li>
 Good technical background in IT Security, Information Security and Risk Management. (ISO 27001, OWASP, CIS Security controls)
 </li>
 <li>
 Proven track record in a regional bank with good understanding of bank operations
 </li>
 <li>
 Minimum 3 years as IT developer and 3 years as Information Security professional
 </li>
 <li>
 IT Security and Information Security project management experience
 </li>
 </ul>
</div>

Assistant Manager, Security Governance & Compliance ( UAE National )

<div>Dubai, Dubai, AE Intermediate Permanent ID: 100355</div>
 <div><div><div><div><h3 class="jobSectionHeader">DESCRIPTION</h3>
<div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. 
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022. 
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. 
Job Purpose:<ul><li>
Spearheading and managing Security Governance, Risk Assessment and Security Compliance programs.</li><li>
Liaise with internal and external stakeholders and actively act as key influencer in security decisions</li><li>
Conduct independent security risk assessments, compliance reviews and train other staff members</li><li>
Support and work closely with business &amp; Information technology to review new initiatives, implement Application Security Program, Manage third party vendors, service contracts and interact with IT management on a regular basis</li><li>
Propose and plan information security strategy, yearly plans, inline to regulatory, compliance requirements and key risk areas for the bank</li><li>
Establish accountability to ensure controls are implemented to mitigate the risk and also mentor and guiding Internal teams, IT, IT Security, IT Development, Business toward improving CBD security posture</li><li>
Developing and maintaining information security policies. Other activities include Maintain risk register, provide monthly management dashboard with KPI status,</li><li>
Perform security review of new projects and project changes, Lead and manage Application security assessment teams and reporting staff</li><li>
Act as key technical resource in a number of important CISO Office activities, including Application Security Risk Assessments, Security Compliance Reviews and Independent Security Assessments</li></ul> 
Principal Accountabilities:<ul><li>
Establish an information security governance framework</li><li>
Document review and update information security policies to protect bank and its sensitive data while ensuring compliance with relevant regulations</li><li>
Break complex security requirements in easy-to-understand action plans for management</li><li>
Tracking and closing security concerns with IT, Business Owners</li><li>
Provide management dashboards showing progress on compliance and security KPI</li><li>
Support management in developing a security strategy</li><li>
Manage Swift and NESA/UAE IA compliance management programs</li><li>
Perform Enterprise Risk assessment, Cloud risk assessment</li><li>
Perform Vendor/Third party risk assessment inline to information security risks</li><li>
Review information security risk acceptance requests</li><li>
Provide security awareness training for new joiners</li><li>
Conduct compliance review of regulatory requirements to identify gaps and action plan</li><li>
Review and Approve changes on business applications security changes</li><li>
Represent information security in various meetings</li><li>
Develop business cases for special security engagements</li><li>
Manage penetration testing and vulnerability assessment activities</li><li>
Act as SME for security decisions, regularly reviewing security metrics, preparing reports and dashboards</li><li>
Present application security gaps and prepare reports on findings and recommendations</li><li>
Manage and evaluate application security testing activities for possible vulnerabilities</li><li>
Ensure that identified risk is managed in accordance with the IT Risk Management program by regular review and follow up</li><li>
Conduct Application security risk assessments and independent assessments (penetration testing), including risk modelling, analysis and mitigation</li><li>
Manage and development of appropriate information security policies, standards, procedures, checklists, and guidelines using generally &ndash; recognized security concepts tailored to meet the requirements of the organization</li><li>
Creation of necessary documentation that codifies the Application Security Program, including the development of secure coding policies, procedures and standards</li><li>
Lead actively discussions around design and reviews of applications from a security standpoint to ensure SDLC process being followed
</li><li>Work with third party vendors, managing the contract and projects</li><li>
Guide, influence and work with IT developers to adopt secure practices when developing applications</li><li>
Independently manage different technical assignments, involved in the evaluation and selection of third-party vendors and solutions.</li><li>
Achieving and maintaining compliance with applicable security regulations and internal policies.</li><li>
Liaise among the IT, IT Security team, Compliance, Internal Audit, and HR management teams as required</li><li>
Mentor and train junior staff and other CBD staff as required</li></ul></div></div></div></div></div>
 <div><div><div><div><h3 class="jobSectionHeader">REQUIREMENTS</h3>
<div>Education and Experience:<ul><li>
Ideal candidate would have a developer background who has a good understanding of common vulnerabilities and strong desire in application security role. Background in application development is required</li><li>
Degree preferably in Computer Science and/or Computer Networks</li><li>
Security certifications desirable (CISSP, CISA, OWASP, CISM, CRISC)</li><li>
Good technical background in IT Security, Information Security and Risk Management. (ISO 27001, OWASP, CIS Security controls)</li><li>
Proven track record in a regional bank with good understanding of bank operations</li><li>
Minimum 3 years as IT developer and 3 years as Information Security professional</li><li>
IT Security and Information Security project management experience</li></ul></div></div></div></div></div>

Yatsudoki Chateraise

Job Purpose<ul><li>To establish and maintain a corporate-wide information cyber security management program and ensure that information assets are adequately protected.</li></ul>Primary Duties Performed<ul><li>Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program;</li><li>Work directly with the CTO and all IT functions to facilitate cyber security and risk assessment and its processes;</li><li>Evaluate the IT threat landscape to reduce risk, leading auditing, and compliance initiatives,</li><li>Assist in implementation of the IT Cyber Security strategies, policies and procedures;</li><li>Prepare the documentation for the IT Cyber Security reports and guidelines;</li><li>Develop and enhance an information security management framework;</li><li>Monitor, maintain and administrate the IT security devices (such as Firewalls, Cor Switches, Web filtering, Spam Filtering devices... etc.) in coordination with IT Infrastructure and Cloud Unit to ensure no threats impacting the operations of these devices.</li><li>Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services;</li><li>Partner with business stakeholders across INDEX Holding group to raise the awareness of Cyber Security risk management concerns by conducting the required training and workshops;</li><li>Assists with the overall business technology planning, providing a current knowledge and future vision of technology and systems.</li><li>Manage and maintain cyber security incident management and track accordingly;</li><li>Review the audit reports and assist to tackle the security issues raised by the auditors.</li><li>Conduct a periodic security check on all the relevant IT systems and services that are running in production.</li><li>Conduct a periodic penetration testing to the relevant technologies that are running in production.</li><li>Conduct a periodic vulnerability assessment to the relevant technologies that are running in production.</li><li>Perform a periodic check of the backup restoration practice in INDEX holding to ensure the consistency of the backup data and integration;</li><li>Assist in controlling IT related risk by advising management and functional units on all IT policies and procedures;</li><li>Ensure the confidentiality and protection of corporate data, proprietary information and intellectual property;</li><li>Check the updates on the systems to ensure the patch management with the latest patches and upgrades on a regular basis;</li><li>Assist in managing the crisis situations, involving complex technical hardware or software problems and ensure adequate provision for business continuity and disaster recovery;</li><li>Ensuring that INDEX Holding is adaptable to evolving cyber security compliance regulations.</li><li>Solicit, study and evaluate all IT Projects Plans to ensure risk low effectiveness, in addition, identify and develop risk analysis and supervise risk management for the IT department;</li><li>Undertake such other tasks as and when required by the Chief Technology Officer.</li></ul>3. ContactsInternal:<ul><li>Chief Technology Officer</li><li>All IT Team</li><li>All other employees of INDEX Holding</li></ul>External:<ul><li>IT Service Suppliers</li><li>IT Vendors</li></ul>4. Independence of Operation<ul><li>Data access, security and integration;</li><li>Reduction in IT related risks, business continuity and disaster recovery plans; and</li><li>Coordinate with the department employees to provide the necessary IT Security adviser to the Group employees.</li></ul>5. Responsibility of generation and / or management of income / assets / expenditure<ul><li>Responsible for the IT Cyber Security Program of all technology assets.</li></ul>6. Qualifications and Experience Required<ul><li>Degree in IT related discipline Computer Science or equivalent and additional professional technical training/certifications in System Administration;</li><li>Master&rsquo;s Degree on IT or equivalent is preferred;</li><li>Certification in Cyber Security, Certified Ethical Hacker, and hands-on experience associated with risk management, Penetration Testing and Vulnerability Assessment;</li><li>Minimum 5 years of IT experience in IT Cyber Security, IT Systems and Networking Evaluation;</li><li>Demonstrate knowledge of security standards and their applications;</li><li>Exposure with the latest technology and research background will be an added advantage;</li><li>Good project management skills</li><li>Excellent communication skills in English, both written and oral. Arabic language is an advantage;</li><li>Excellent organizational and time management skills; and</li><li>Good interpersonal skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your salary expectation in AED?</li><li>Have you worked on security technologies and applications related to Microsoft, Cisco, and AWS?</li><li>How many years of experience do you have in IT Security and Risk Management within the UAE?</li><li>Which certifications do you hold (CISSP, CEH, CISM, CISA)?</li></ul>Work Location: In person

IT Cyber Security Engineer

CFI Financial Group

<div>
 
 
 Who are we?
 
 
 
 CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.
 
 
 Check out more about
 
 CFI
 
 here.
 
 
 CFI is hiring! Make your mark in the online trading industry.
 
 
 Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!
 
 
 
 
 
 
 Description:
 
 
 
 We&rsquo;re seeking a Head of Security to lead and develop our cybersecurity function as an independent structure reporting directly to the CEO. This role requires a unique blend of offensive security expertise, hands-on engineering background, and the ability to implement pragmatic security controls that guard rather than block business velocity. You&rsquo;ll work closely with the CTO and technology teams to build security into our delivery pipeline while preparing the organization for regulatory compliance in financial services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Build security frameworks based on ISO 27001, NIST CSF, CIS Controls, and SOC 2, Ensure compliance with DORA, EBA Guidelines, ISO 27001
 </li>
 <li>
 Implement information security governance structure, policies, and risk management processes
 </li>
 <li>
 Establish and maintain security metrics, KPIs, and reporting for executive leadership
 </li>
 <li>
 Secure Perimeter &amp; Infrastructure Protection -Design and implement network segmentation and secure perimeter architecture
 </li>
 <li>
 Collaborate with development teams to establish secure SDLC practices: Integrate security into CI/CD pipelines with automated quality gates (SAST, DAST, SCA, container scanning, aplication security tools)
 </li>
 <li>
 Conduct penetration testing and API security assesments using Kali Linux, Metasploit, Burp Suite, and other offensive security tools
 </li>
 <li>
 Provide hands-on remediation guidance that developers can implement
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Required Certifications (minimum 2):
 </li>
 </ul>
 
 Offensive Security ( OSCP, OSCE, GPEN, or CEH), Security Management (CISSP or CISM),
 
 
 Cloud Security (CCSP, AWS Security Specialty, or Azure Security Engineer), Audit (CISA)
 
 <ul>
 <li>
 8+ years in information security roles
 </li>
 <li>
 3+ years in security leadership positions
 </li>
 <li>
 Mandatory: Experience in regulated financial services (banking, brokerage, payments, fintech)
 </li>
 <li>
 Hands-on penetration testing and vulnerability assessment experience
 </li>
 <li>
 Development or DevOps background with practical coding experience
 </li>
 <li>
 Successfully implemented DevSecOps practices and security automation
 </li>
 <li>
 Experience with regulatory audits and compliance assessments
 </li>
 </ul>
 
 
 Required Technical Skills:
 
 
 <ul>
 <li>
 Offensive security tools: Kali Linux, Metasploit, Burp Suite, Nmap, Wireshark, SQLMap
 </li>
 <li>
 Programming: Proficient in Python (prefferable) or atl least one other language
 </li>
 <li>
 Scripting: Mandatory proficiency in Bash, Zsh, and PowerShell
 </li>
 <li>
 Pragmatic security mindset: Balance security with business enablement
 </li>
 <li>
 Collaborative leadership: Build trust with engineering teams
 </li>
 <li>
 Strong communication: Translate security risks into business impact
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Experience with trading platforms, payment systems, or financial infrastructure
 </li>
 <li>
 Knowledge of AI/ML/LLM security considerations
 </li>
 <li>
 Familiarity with MT5, trading APIs, payment processing systems
 </li>
 </ul>
 
 
 
 
 
 Why join CFI?
 
 
 
 &middot; We&rsquo;re a fast-growing, multinational company
 
 
 &middot; Competitive salaries and benefits
 
 
 &middot; Work and learn with industry professions
 
 
 &middot; Supportive and collaborative environment
 
 
 &middot; Unlimited opportunities for growth and development
 
</div>

Group Head of Security

Duserve Facilities Management

<div>**Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae** 

Job purpose:
To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies. 

Key accountabilities:
Description Performance Indicators:
<ul><li>Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing customers</li>
<li>Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation&rsquo;s information security policies, processes, and programs. Stay always informed about the changes in the corporation&rsquo;s information security management system and ensure compliance with existing and future information security regulations.</li></ul> 

Job Description:
<ul><li>Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li>
<li>QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed</li>
<li>AD-HOC REQUESTS: Perform additional duties commensurate with the current role, as and when requested by the direct manager. Train, develop and mentor UAE Nationals, if assigned</li></ul> 

Knowledge &amp; Technical Skills:
<ul><li>Administrative Know-how</li>
<li>Effective communication skills</li>
<li>Reports preparation</li></ul> 

Minimum Education:
<ul><li>Bachelor&rsquo;s Degree in any discipline or equivalent or Undergraduate with adequate experiences.</li></ul> 

Minimum Experience:
<ul><li>Minimum 3 years&rsquo; experience in similar role for similar industry.</li></ul> 

<div>Location: Dubai, UAE</div></div>

Customer Service Representative

Apparel Group

<div>
 
 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
 <ul>
 <li>
 Consider the needs of the customers at all times
 </li>
 <li>
 Implements a high standard of customer focus within the store
 </li>
 <li>
 Leads by example in all aspects of customer service
 </li>
 <li>
 Actively seeks ways to achieve or exceed shop sales targets
 </li>
 <li>
 Ensures all members of team have an understanding of KPIs and targets to be achieved
 </li>
 <li>
 Ensures any promotional offers, regarding stock, are implemented within the store
 </li>
 <li>
 Implement strategies effectively to drive sales in the store
 
 
 </li>
 </ul>
 
 Store Administration
 
 
 
 <ul>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Implements, within own store, any changes in administration procedure positively and effectively
 </li>
 <li>
 Collaborate with the Store Manager to set and achieve sales targets.
 </li>
 <li>
 Monitor sales performance and analyze key performance indicators (KPIs).
 </li>
 <li>
 Implement sales strategies to maximize revenue and meet business goals.
 </li>
 <li>
 Oversee inventory control and merchandising to optimize product availability.
 </li>
 <li>
 Ensure accurate stock levels through regular stock checks and replenishment.
 </li>
 <li>
 Ensure that the store layout and presentation align with brand standards.
 
 
 </li>
 </ul>
 
 Presentation And Management
 
 
 
 <ul>
 <li>
 To ensure store has the correct stock package and required stock levels to maximize sales potential
 </li>
 <li>
 Ensures high standard of visual merchandising and maintenance amongst all staff
 </li>
 <li>
 Effectively communicates any changes in stock or store layout to all members of the team
 </li>
 <li>
 Ensure that each member follow the retail standard
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise
 
 
 </li>
 </ul>
 
 Staffing &amp; Team Performance Management
 
 
 
 <ul>
 <li>
 Monitors/ Manages schedules for salesperson work hours, vacations and days off
 </li>
 <li>
 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
 </li>
 <li>
 Encourage full participation of salesperson in creating store goals and developing plans
 </li>
 <li>
 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
 </li>
 <li>
 Maintain the leave of the staff
 
 
 </li>
 </ul>
 
 Security
 
 
 
 <ul>
 <li>
 Ensures security procedures are adhered to throughout the store.
 </li>
 <li>
 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
 </li>
 </ul>
 
 Other Job Deliverables
 
 
 
 <ul>
 <li>
 Carry out corrective action / progressive discipline as necessary
 </li>
 <li>
 Demonstrate dependability, reliability and punctuality.
 </li>
 <li>
 Maintain strict confidence of all employee and employment-related information.
 </li>
 <li>
 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
</div>

Assistant Store Manager

Explore 808+ Information security manager in Dubai this May. Find roles across top companies and apply now to boost your career.

808 information security manager jobs In Dubai

Information Technology Cyber Security Officer

Assistant Manager, Security Governance & Compliance ( UAE National )

Assistant Manager, Security Governance & Compliance ( UAE National )

IT Cyber Security Engineer

Group Head of Security

Customer Service Representative

Assistant Store Manager