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information technology

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
 </li>
 <li>
 Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
 </li>
 <li>
 Ensures the availability of any stationery or consumables required by any IS systems.
 </li>
 <li>
 Ensures that all licenses are complete and up-to-date.
 </li>
 <li>
 Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
 </li>
 <li>
 Conducts regular Departmental Communication Meetings
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
 </li>
 <li>
 Ensures all Information Systems employees provide a courteous and professional service at all times.
 </li>
 <li>
 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 <li>
 Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
 </li>
 <li>
 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
 </li>
 <li>
 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Financial Controller ensuring targets are met and costs are effectively controlled.
 </li>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
 </li>
 <li>
 Assist authorised users in relation to operation of the hotel&rsquo;s IS system hardware, various modules and supporting personal computers.
 </li>
 <li>
 Coordinates timely repair and return to service any faulty systems or items of equipment.
 </li>
 <li>
 Establishes and implements procedures to ensure backup of data in any IS system.
 </li>
 <li>
 Rebuilds data corrupted by either hardware or software faults.
 </li>
 <li>
 Coordinates the timely handling of any software fault reports or enhancement requests.
 </li>
 <li>
 Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
 </li>
 <li>
 Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
 </li>
 <li>
 Establishes necessary security measures to prevent unauthorised access to the IS systems.
 </li>
 <li>
 Provides technical assistance to internal and external audit employees.
 </li>
 <li>
 Support IPTV System and CCTV System
 </li>
 <li>
 Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose
 </li>
 <li>
 Plan and Manages technology projects; performs an assessment of needs ensuring compliance with Alila Standard, Budget, capital requirements and authorization. Determine priorities, schedule, plan and necessary resources to ensure completion of project on schedule, on budget and according to planned in the annual CAPEX planning objectives
 </li>
 <li>
 Monitor computer and network operations at the property Perform onsite and offsite backup/ recovery function and maintain disaster recovery plan.
 
 
 </li>
 </ul>
 
 Personnel
 
 
 
 <ul>
 <li>
 Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
 </li>
 <li>
 Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
 </li>
 <li>
 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
 </li>
 <li>
 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 </li>
 <li>
 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt&rsquo;s Values and Culture Characteristics.
 </li>
 <li>
 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
 </li>
 <li>
 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented .
 </li>
 </ul>
</div>

IT Manager

IT Manager (Omani)

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You are responsible to ensure that all computer systems and networks used within the hotel provide as near as possible uninterrupted service to the hotel operations. Provide technical assistance and advice to hotel management. To ensure that the most is obtained from the hotel&rsquo;s investment in hardware and software. Provide effective training and support. To effectively manage all communication networks that is used internally within the hotel and all gateways to external networks. Assist in the provision of IS related services to hotel guests.
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
 </li>
 <li>
 Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
 </li>
 <li>
 Ensures the availability of any stationery or consumables required by any IS systems.
 </li>
 <li>
 Ensures that all licenses are complete and up-to-date.
 </li>
 <li>
 Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
 </li>
 <li>
 Conducts regular Departmental Communication Meetings.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
 </li>
 <li>
 Ensures all Information Systems employees provide a courteous and professional service at all times.
 </li>
 <li>
 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 <li>
 Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
 </li>
 <li>
 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
 </li>
 <li>
 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
 </li>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Provides technical assistance, advices to hotel management so as to minimize overhead expenses and maximize productivity in all areas.
 </li>
 <li>
 Assist authorized users in relation to operation of the hotel&rsquo;s IS system hardware, various modules and supporting personal computers.
 </li>
 <li>
 Coordinates timely repair and return to service any faulty systems or items of equipment.
 </li>
 <li>
 Establishes and implements procedures to ensure backup of data in any IS system.
 </li>
 <li>
 Rebuilds data corrupted by either hardware or software faults.
 </li>
 <li>
 Coordinates the timely handling of any software fault reports or enhancement requests.
 </li>
 <li>
 Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
 </li>
 <li>
 Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
 </li>
 <li>
 Establishes necessary security measures to prevent unauthorized access to the IS systems.
 </li>
 <li>
 Provides technical assistance to internal and external audit employees.
 </li>
 <li>
 Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
 
 
 </li>
 </ul>
 
 Personnel
 
 
 
 <ul>
 <li>
 Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
 </li>
 <li>
 Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
 </li>
 <li>
 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
 </li>
 <li>
 Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
 </li>
 <li>
 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt&rsquo;s Values and Culture Characteristics.
 </li>
 <li>
 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
 </li>
 <li>
 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Attends and contributes to all training sessions and meetings as required.
 </li>
 <li>
 Is knowledgeable in statutory legislation in employee and industrial relations.
 </li>
 <li>
 Exercises responsible management and behavior at all times and positively representing the hotel management team and Hyatt International.
 </li>
 <li>
 Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
 </li>
 <li>
 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Produces Quality Work
 
 
 </li>
 </ul>
 The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt&rsquo;s standards and processes
 
 
 <ul>
 <li>
 Achieves Results
 
 
 </li>
 </ul>
 The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
 
 
 <ul>
 <li>
 Promotes Teamwork and Collaboration
 
 
 </li>
 </ul>
 The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
 
 
 <ul>
 <li>
 Communicates Effectively
 
 
 </li>
 </ul>
 The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
 
 
 <ul>
 <li>
 Shows Initiative and Resourcefulness
 
 
 </li>
 </ul>
 The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
 
 
 <ul>
 <li>
 Focuses on Customers
 
 
 </li>
 </ul>
 The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
 
 
 
 Leadership Expectations
 
 
 
 <ul>
 <li>
 Living Hyatt&rsquo;s Values
 
 
 </li>
 </ul>
 Demonstrating behaviours consistent with Hyatt&rsquo;s Core Values
 
 
 <ul>
 <li>
 Demonstrating a Passion for Service
 
 
 </li>
 </ul>
 Creating a positive impact by passionately serving others
 
 
 <ul>
 <li>
 Translating Hyatt&rsquo;s Mission to Action
 
 
 </li>
 </ul>
 Defining a plan to achieve Hyatt&rsquo;s mission and successfully acting on it
 
 
 <ul>
 <li>
 Inspiring Others
 
 
 </li>
 </ul>
 Bringing others along to achieve common goals.
 
 
 <ul>
 <li>
 Encouraging Change
 
 
 </li>
 </ul>
 Demonstrating a vested interest in building Hyatt&rsquo;s brand and acting as an owner to advance Hyatt&rsquo;s success.
 
 
 <ul>
 <li>
 Promoting Learning
 
 
 </li>
 </ul>
 Demonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree or Vocational Certificate in Computer Science or IT or related field
 </li>
 <li>
 4 years related experience or with computer set up and troubleshooting
 </li>
 <li>
 Working knowledge of networks and operating systems and databases
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Knowledge in PCI DSS (Payment Card Industry Data Security Standards
 </li>
 <li>
 Great communication skills
 </li>
 <li>
 A team player, proactive, responsible, hardworking and able to work under pressure
 </li>
 </ul>
</div>

Assistant Manager- IT

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We are seeking a dynamic and creative Content Writer &amp; Creator to join our team and contribute to the success of our Cars, Technology, and Real Estate channel. In this role, you will be responsible for producing engaging and informative content that appeals to our target audience and helps grow our channel's viewership and engagement. Your work will involve creating a variety of content types, such as videos, articles, social media posts, and more, focusing on topics related to cars, technology, and real estate.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Research, plan, and develop high-quality and original content for our channel, covering a range of topics within cars, technology, and real estate.
 </li>
 <li>
 Create engaging video content, including reviews, tutorials, and informative pieces related to cars, technology, and real estate.
 </li>
 <li>
 Write informative articles and blog posts on relevant subjects, ensuring accuracy and adherence to SEO best practices.
 </li>
 <li>
 Stay up-to-date with industry trends, news, and developments to produce timely and relevant content.
 </li>
 <li>
 Collaborate with the marketing and design teams to create visually appealing graphics and thumbnails for videos and social media posts.
 </li>
 <li>
 Engage with the audience through comments, feedback, and social media to build a community around the channel.
 </li>
 <li>
 Optimize content for various platforms and devices to ensure maximum reach and user engagement.
 </li>
 <li>
 Monitor channel analytics and use data-driven insights to improve content strategy and performance.
 </li>
 <li>
 Collaborate with other team members and subject matter experts to gather information and insights for content creation.
 </li>
 <li>
 Continuously develop your skills and stay current with evolving content creation and industry trends.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in content writing &amp; creation in English &amp; Arabic (1 year).
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to convey complex information in an easily understandable manne
 </li>
 <li>
 A strong passion and deep knowledge of cars, technology, and real estate trends and topics.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Content Writer & Creator

InterTech LLC

Experience Required Mandatory 3&ndash;5 years minimum in IT sales within Oman (with 3 references)Industry Information Technology, Cybersecurity, Infrastructure, Cloud Solutions, Digital TransformationJob SummaryWe are looking for a results-driven Sales Executive with proven experience in the Omani IT sector to drive revenue growth, build strong client relationships, and promote InterTech&rsquo;s comprehensive portfolio of services and solutions. The candidate should possess excellent knowledge of the local market and a solid understanding of enterprise technology needs.Key Responsibilities<ul><li>Identify and develop new business opportunities across government and private sectors in Oman.</li><li>Promote and sell a wide range of IT solutions including:</li></ul>- IT Infrastructure (servers, storage, virtualization)- Cybersecurity (SIEM, NGFW, VAPT, Endpoint Security)- Networking &amp; Communication (VoIP, SD-WAN, Structured Cabling)- Cloud Services &amp; Data Center Solutions- Digital Transformation (RPA, AI/ML, Data Analytics, IoT)<ul><li>Manage the entire sales cycle: from prospecting and needs assessment to proposal, negotiation, and deal closure.</li><li>Build and maintain strong relationships with key decision-makers.</li><li>Collaborate with technical teams to ensure successful solution delivery and customer satisfaction.</li><li>Initiate new vendor partnerships and maintain strong relations.</li><li>Monitor market trends and competitor activities to adapt sales strategies accordingly.</li><li>Prepare regular sales reports, forecasts, and pipeline updates.</li><li>Represent InterTech in client meetings, events, and with global technology partners.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field.</li><li>3&ndash;5 years minimum proven experience in IT sales in Oman (with valid references)</li><li>Strong understanding of Omani IT market dynamics and key industry sectors (e.g., education, finance, oil &amp; gas, aviation, healthcare).</li><li>Experience dealing with public sector entities and enterprise clients in Oman.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Fluent in English (written and spoken), Arabic (preferable)</li><li>Strong organizational skills and ability to work independently and as part of a team.</li><li>Proficiency with CRM tools and Microsoft Office suite.</li></ul>Preferred Skills<ul><li>Existing client base or network within Oman&rsquo;s government and enterprise sectors.</li><li>Familiarity with partner/vendor ecosystems (Cisco, HP, Microsoft, Oracle, etc.).</li><li>Strategic thinking and ability to craft customized solutions for clients.</li><li>High level of integrity and professionalism.</li></ul>Compensation &amp; Benefits<ul><li>Competitive basic salary with possible commission structure</li><li>Professional development and certification opportunities.</li><li>Health insurance and other standard benefits as per company policy.</li><li>Opportunity to work with industry-leading global partners.</li></ul>Job Type: Full-time

Sales Executive – IT & Cybersecurity Solutions

Oman Arab Bank

<div>
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Provide periodic and on-demand security assessment (VAPT) to IT infrastructures, systems, applications and websites.
 </li>
 <li>
 Perform Red Team activity to systems/applications.
 </li>
 <li>
 Logs all InfoSec related Incidents and track for closure of the incidents - manage and maintain Incident log Register
 </li>
 <li>
 Conduct research and gain awareness of latest information security trends.
 </li>
 <li>
 Liaise with different team members to deploy security controls recommended by vendors and Information security team.
 </li>
 <li>
 Support security incident responses that require to have further security analysis.
 </li>
 <li>
 Conduct threat hunting to identify threats in the organization.
 </li>
 <li>
 Participate in information security related initiatives and projects as assigned or other duties as assigned.
 </li>
 <li>
 Ensure alignment with regulatory and compliance frameworks.
 </li>
 <li>
 Help and advise the IT departments to stay up-to-date on the latest security issues and threats.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Degree in Information Security/IT or equivalent.
 </li>
 <li>
 Preferred Professional Information Security Certification or equivalent
 </li>
 <li>
 ITIL v3(Information Technology Information Library)
 </li>
 <li>
 CCNA
 </li>
 <li>
 ISO/IEC 2013:27001 Lead Implementer
 </li>
 <li>
 CEH (Certified Ethical Hacking)
 </li>
 <li>
 ISO 27005
 </li>
 <li>
 Web Application Penetration Testing
 </li>
 </ul>
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 <ul>
 <li>
 Effective Communication skills.
 </li>
 <li>
 Strong Risk Analysis skills.
 </li>
 <li>
 Attention to Details.
 </li>
 <li>
 Problem-Solving skills.
 </li>
 <li>
 Coordination skills.
 </li>
 <li>
 Teamwork skills.
 </li>
 <li>
 Reporting skills.
 </li>
 <li>
 Research skills
 </li>
 <li>
 Assessment skills.
 </li>
 <li>
 Sound Arabic &amp; English Languages skills.
 </li>
 <li>
 Programming skills (e.g. Python, java, php&hellip;etc).
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 4 to 8 years of relevant experience.
 </li>
 </ul>
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Understanding of the bank&rsquo;s information security policies, processes, and procedures.
 </li>
 <li>
 Understanding of Information Security terms and regulations.
 </li>
 </ul>
</div>

Sr. Cybersecurity Assurance Analyst

Microsoft

<div>
 Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential&mdash;and excitement for the journey ahead.
 
 
 Customer Success Acount Manager(CSAM) understands their customers&rsquo; industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
 
 
 At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You&rsquo;ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 
 Program Start Date: January 2026
 
 
 
 
 About:
 
 This internship is Microsoft's program tailored for
 
 Omani Nationals
 
 , aiming to accelerate Omani employability and create market impact through early in career recruitment, and skilling programs.
 
 
 
 Program overview:
 
 This Internship is
 
 a paid nine-month
 
 training program that offers globally recognized technical and professional certifications &amp; skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
 
 
 
 Program Details:
 
 The
 
 9 months, full-time
 
 program is divided into two key phases (Phase 1 - Onboarding &amp; Skilling, Phase 2 - On The Job Training)
 
 
 
 Phase one
 
 :
 
 Onboarding &amp; Skilling Bootcamp (1 month)
 
 
 
 <ul>
 <li>
 Onboarding and introduction to Microsoft&rsquo;s mission, culture, strategy &amp; structure.
 </li>
 <li>
 Technical skilling to obtain globally recognized Microsoft technical certifications.
 </li>
 <li>
 Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
 
 
 </li>
 </ul>
 
 Phase two:
 
 
 On-the-job training (8 months)
 
 
 
 <ul>
 <li>
 Joining as an CSAM for on-the-job shadowing and training.
 </li>
 <li>
 Mentorship and coaching sessions.
 </li>
 <li>
 Supporting Microsoft teams in digital transformation projects.
 </li>
 <li>
 Advanced technology trainings including AI, Machine Learning &amp; Cloud Computing.
 
 
 </li>
 </ul>
 
 Responsabilities
 
 
 
 <ul>
 <li>
 Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
 </li>
 <li>
 Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
 </li>
 <li>
 Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
 </li>
 <li>
 Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
 </li>
 <li>
 Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Currently pursuing (final year)/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated)
 </li>
 <li>
 Omani nationality
 </li>
 <li>
 Legally authorized to work in Oman (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
 </li>
 <li>
 Fluency in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Passion for technology and customer obsessed.
 </li>
 <li>
 Displays stakeholder and relationship management.
 </li>
 <li>
 Excellent verbal and written communication, analytical and presentation skills.
 </li>
 <li>
 Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
 
 
 </li>
 </ul>
 #EiP #MCAPSEiP
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Success Account Mgmt Intern

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