information technology support technician

Astreya

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 Based in Tempe 5 days a week
 
 
 
 
 
 
 Scope:
 
 
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 Follows established procedures on routine work
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 Requires detailed instructions
 
 
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 Your Roles and Responsibilities:
 
 
 
 
 
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 Maintain the highest quality standards
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 Perform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards.
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 Execute basic networking services, including cable management, installation of cable trays, and desk organization.
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 Manage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets.
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 Provide onsite troubleshooting and AV support for Google Meet equipment in conference rooms.
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 End-User Support &amp; Service Delivery
 
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 Provide onsite technical support through desk visits, including troubleshooting, installation, and break/fix services for computers and accessories.
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 Manage remote support, queue management, and user interactions via ServiceNow, ensuring timely ticket updates.
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 Facilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs.
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 Encourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure excellent customer service.
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 Provide support to remote locations, which may include occasional travel.
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 Inventory &amp; Asset Management
 
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 Oversee IT and network inventory, maintaining a high level of accuracy within the asset inventory database.
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 Manage inventory for "stuff stations" and accessory racks to ensure supplies are consistently available.
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 Fulfill inventory requests and coordinate all shipping and receiving logistics.
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 Assist in coordinating site access, equipment staging, and related logistical tasks.
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 Project Coordination &amp; Continuous Improvement
 
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 Coordinate with fellow technicians to facilitate timely installation and maintenance activities.
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 Analyze current workflows to identify areas for improvement and recommend scalable solutions.
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 Execute additional IT projects within the required scope, as well as special projects outside of standard technical scope upon approval.
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 Perform other duties as required; this list is not exhaustive and may evolve based on business needs.
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 Required Qualifications/Skills:
 
 
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 Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years&rsquo; related experience and/or training; or equivalent combination of education and experience
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 Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
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 Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
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 Experience with Google Sheets, workflow and project management applications, and administrative software applications.
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Information Technology Support Technician

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Information Technology Support Technician