.net application support

documentation specialist

help desk associate

infrastructure engineer

it & cyber security manager

information technology technical support

<div>
 
 We are looking for a skilled and highly motivated IT and Technical Support Engineer with strong expertise in networking, SQL databases, and ELV (Extra Low Voltage) systems. The successful candidate will be responsible for troubleshooting, maintaining, and optimizing network infrastructure, supporting SQL databases, and ensuring the smooth operation of ELV systems. The role requires both a solid understanding of IT and networking concepts, as well as practical experience in database management and ELV system configurations.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 
 Technical Support for ELV Systems
 
 :
 </li>
 <li>
 Provide on-site and remote technical support for ELV systems, including CCTV, access control, fire alarm systems, public address systems, and building management systems (BMS).
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and integration issues related to ELV systems.
 </li>
 <li>
 Support system installation, configuration, and setup of ELV equipment.
 </li>
 <li>
 Monitor ELV system performance and ensure they operate optimally, identifying and rectifying potential issues proactively.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Networking Support
 
 :
 </li>
 <li>
 Manage and maintain network infrastructure supporting ELV systems, including switches, routers, and firewalls.
 </li>
 <li>
 Configure and troubleshoot network connections, ensuring the integration of ELV systems with the organization&rsquo;s network and cloud-based services.
 </li>
 <li>
 Set up, maintain, and monitor IP configurations, VLANs, and network security protocols for ELV systems.
 </li>
 <li>
 Implement and optimize network designs and configurations to enhance performance and security.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 SQL Database Management
 
 :
 </li>
 <li>
 Administer and support SQL databases that store critical data for ELV systems (e.g., logs, access records, event data).
 </li>
 <li>
 Perform database queries, routine backups, and ensure the integrity and availability of data.
 </li>
 <li>
 Troubleshoot database performance issues, optimize queries, and assist with data recovery when needed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 System Monitoring &amp; Troubleshooting
 
 :
 </li>
 <li>
 Monitor ELV system components, network devices, and databases to ensure continuous operation.
 </li>
 <li>
 Analyze logs and system performance data to detect early warning signs of potential issues.
 </li>
 <li>
 Respond to system alerts and resolve issues in a timely manner to minimize downtime.
 </li>
 <li>
 Use diagnostic tools to isolate and resolve issues related to hardware, software, and network infrastructure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Documentation &amp; Reporting
 
 :
 </li>
 <li>
 Create and maintain detailed technical documentation, including configuration records, system diagrams, troubleshooting procedures, and incident reports.
 </li>
 <li>
 Prepare regular system performance and incident reports for internal teams or clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Collaboration &amp; Training
 
 :
 </li>
 <li>
 Collaborate with cross-functional teams, including engineering, IT, and external vendors, to ensure effective integration of ELV systems, networks, and databases.
 </li>
 <li>
 Provide technical support and training to internal staff on the use and operation of ELV systems and databases.
 </li>
 <li>
 Assist in the preparation of manuals, user guides, and standard operating procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 System Security
 
 :
 </li>
 <li>
 Ensure the security of ELV systems, network infrastructure, and SQL databases by implementing industry best practices.
 </li>
 <li>
 Regularly update system firmware, software, and security patches for all ELV systems and networking equipment.
 </li>
 <li>
 Monitor and manage security protocols to prevent unauthorized access to networks and databases.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Problem-Solving and Escalation
 
 :
 </li>
 <li>
 Diagnose complex technical issues affecting ELV systems, networking, and databases.
 </li>
 <li>
 Escalate unresolved issues to senior engineers, vendors, or other specialists as needed.
 </li>
 <li>
 Provide root cause analysis for system failures and propose solutions to prevent recurrence.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 <ul>
 <li>
 
 Education
 
 :
 </li>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience
 
 :
 </li>
 <li>
 Proven experience in supporting ELV systems (e.g., CCTV, access control, fire alarm systems, etc.).
 </li>
 <li>
 Hands-on experience with networking technologies, including IP configurations, TCP/IP, VLANs, switches, routers, and firewalls.
 </li>
 <li>
 Strong experience working with SQL databases (e.g., MySQL, Microsoft SQL Server, PostgreSQL), including database queries, backups, and performance tuning.
 </li>
 <li>
 Prior experience troubleshooting and maintaining networking infrastructure and ELV systems.
 </li>
 <li>
 Familiarity with system integration, database management, and IT support practices in a corporate environment.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Technical Skills
 
 :
 </li>
 <li>
 Strong networking knowledge, including IP addressing, subnetting, VLAN configuration, and troubleshooting.
 </li>
 <li>
 Advanced proficiency with SQL, including writing and optimizing complex queries, database administration, and performance tuning.
 </li>
 <li>
 Experience with server setups and support, both physical and virtual environments.
 </li>
 <li>
 Familiarity with ELV system protocols, integration, and configurations.
 </li>
 <li>
 Proficient in using monitoring tools to track system and network performance.
 </li>
 <li>
 Knowledge of operating systems (Windows) and server management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Certifications (Preferred but not required)
 
 :
 </li>
 <li>
 Cisco Certified Network Associate (CCNA) or equivalent networking certifications.
 </li>
 <li>
 Microsoft SQL Server certification or equivalent database management certifications.
 </li>
 <li>
 ELV system certifications (e.g., CCTV, access control) are a plus.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 :
 
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

Global Mission Support Services LLC

Job Title: IT Manager &ndash; Healthcare Country Location: Nauru Job Type: Full-timeAbout the Role: We are seeking a skilled IT Manager to lead and manage the IT operations within a healthcare setting. The ideal candidate will ensure reliable technology infrastructure, safeguard data security, and support clinical and administrative teams with efficient IT solutions.Key Responsibilities:<ul><li>Oversee and maintain IT systems, including networks, servers, hardware, and software.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure data privacy, cybersecurity, and compliance with healthcare regulations.</li><li>Lead, mentor, and supervise the IT team to provide technical support across departments.</li><li>Evaluate, plan, and implement technology upgrades or new solutions to improve operational efficiency.</li><li>Coordinate with vendors and service providers for IT equipment and services.</li><li>Troubleshoot and resolve technical issues promptly to minimize downtime.</li></ul>How to Apply:Interested candidates are invited to submit their CV to talent@gmss.ltd or recruitment@GMSS.ltd with the subject line: IT Manager &ndash; Hospital.Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field; Master&rsquo;s preferred.</li><li>Proven experience as an IT Manager, ideally in healthcare or a clinical environment.</li><li>Knowledge of healthcare information systems (HIS), electronic medical records (EMR), and clinical IT workflows.</li><li>Strong understanding of network administration, cybersecurity, and IT compliance standards.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced healthcare environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospital or healthcare as IT Manager?</li><li>Are you willing to relocate to country Nauru?</li></ul>Work Location: In person

IT Manager - Hospital (Nauru Deployment)

Tech IT Support

Responsible for Design, Development &amp; Deployment of Process Automations using UiPath RPA Platform. RPA Developer will also be responsible for coordination with various teams to understand automation requirements and for implementing the solution on the IT infrastructure. Detailed list of responsibilities provided below-Understand business requirements for process automations by close coordination with various teams. Should have the experience to gather &amp; understand detailed step-by-step actions taken during the process that will be automated using RPA.-Work directly with stakeholders to capture requirements and translate them into technical approach and designs that can be implemented. Stakeholders will include Business Analysts, Product Owners, Human Resources and Technology Groups.-Responsible for RPA platform and technical implementation &ndash; including product installation &amp; configuration, version upgrades, process deployments and maintenance activities. Should coordinate closely with Bank&rsquo;s IT Infrastructure team and provide necessary documentations required for maintaining the platform in Test &amp; Production.-Modelling &amp; Designing of the Robotic Process to meet the Business &amp; Technical Requirements. Prepare detailed design documents for each automated process. Create process documentation, end-user manuals and test-case documents. Contribute in technical and security architecture documents.-Develop and Test automation workflows using UiPath, maintain code repository, deploy development tools and patterns such as logging &amp; error handling. Support all stakeholders in end-to-end testing of the automated processes.-Implements security processes and controls (both technical and procedural) to ensure uninterrupted operations and to comply with Bank&rsquo;s Risk Management &amp; Data Privacy policies.-Understands the different capabilities of UiPath to solve problems during development, deployment &amp; execution. Responsible for Issue resolution &amp; RCA for incidents; follows proper escalation processes to meet or exceed target resolution timeframes.-Support deployments or troubleshoot production issues outside of work hours and participate in an on-call rotation as-needed. Proactively monitor and undertaken necessary actions to ensure high system availability.-Prepare and maintain Developer standards and RPA best practices. Mentoring &amp; guiding peers through Code reviews, regular interactions and documentations.Coordinate all required monitoring activities for the supported systems, including operation of utilities to support customer system and data implementations. Responsible for maintenance and emergency response outside of normal business hours as necessary-Collect and analyze system usage statistics and support in capacity planning required to manage the infrastructure to accommodate projected growth.Projects-Co-ordinate with the Project Manager(s) and IT Management for delivering multiple automation processes as necessary. Work closely with the Head of Department on the priorities identified and parallel tasks that need to be accomplished.-Must assist in planning different activities of the project using SDLC methodology to achieve well-documented and controlled development so that clarity and transparency is maintained.-Must ensure project deliverables are within planned milestones/on-time and within agreed quality parameters.-Must adhere to all standards &amp; processes defined in the team for project delivery, peer review, security, incident &amp; problem management.Personnel SpecificationsQualifications&bull;Bachelor/Master degree in Engineering (any discipline), Mathematics or Physical Sciences.&bull;Certification in UiPath RPA Product is strongly preferred.&bull;Relevant Technology related professional certifications desirableExperience&bull;Minimum 2 Years of Hands-on experience with UiPath RPA product and development tools &ndash; including installation &amp; deployment.&bull;Experience in architecting and developing workflow-based solutions or functionality, AI &amp; Machine learning concepts preferred.&bull;Experience in developing automation for Banking &amp; Financial Industry is preferred.&bull;Experience in traditional programming languages &amp; technologies such as C/C++, Java, .Net, Python, Java script, HTML, etc.&bull;Good knowledge of Microsoft Technologies, Unix Scripts, UI design concepts and Integration techniques (such as REST &amp; SOAP).&bull;Good understanding of Database &amp; SQL Programming.&bull;Good understanding of Information Security standards &amp; practices&bull;Advanced to expert knowledge, experience, and understanding of architecture, applications systems design, and integration.Other skills and Abilities&bull;Extensive experience operating in a complex information technology environment.&bull;Capability to establish and maintain effective partnerships and relationships with Architecture areas, Application Development, Infrastructure, Business groups, and others.This Document is classified as Official&bull;Ability to discuss information technology in business terms. Ability to establish confidence, rapport and foster cooperative relationships with business &amp; coworkers.&bull;Excellent written and verbal communication as well as executive presentation skills. Strong analytical, consultative, and team communication skills.&bull;Experience investigating, designing and implementing creative solutions to customer needs using available applications.Analytical Thinking&bull;Good at acquiring an understanding of a problem or solution, and developing an approach to interacting with situationStrategic Perspective&bull;Needs to keep overall objectives and strategies in mind, and not be deflected by matters of detail.Applying standards&bull;Good in application of relevant industry and process standards to all tasks undertakenIndustry Developments&bull;Take initiative to ensure technical skills and specializations are kept up to date in line with industry developments and ensure that all relevant skill sets are currentMentoring/Coaching&bull;Conduct technology training within and outside the team. Prepare standards and documentations for the team. Conduct peer reviews and provide guidance on regular basis to the team membersSkills updates and Industry Developments&bull;Take initiative to ensure technical skills and specializations are kept up to date in line with industry developments and ensure that all relevant skills sets are current.Achieving Results&bull;Be aware of key business objectives, and ensure these are applied appropriately to all business activities.Customer Focus(Internal &amp; External)&bull;Able to anticipate &amp; understand customer expectations, and ensure customer requirements are met and expectations managed.&bull;Able to build professional relationships with customers and suppliers, and focus on solving their problems.Team Work&bull;Able to contribute effectively towards the objectives of a team, and be able to share knowledge, ideas and information. Aware of the needs, objectives and constraints of those in other disciplines and functions.Problem Solving and Decision Making&bull;Able to solve problems in a measured and creative way. Capable of independently assessing a wide variety of tasks, and be proactive in relation to identifying and undertaking activities that are to the benefit of the business. Be responsible for own decisions.Influencing and Impact&bull;Act in a professional manner, and exhibit the required behavior that should act as an example to other employees.Innovation, Flexibility and Adaptability&bull;Undertake tasks with a positive attitude and respond well to management and client requests. Must be prepared to meet business goals and respond well to change.Job Type: Full-timePay: RO500.000 - RO700.000 per monthWork Location: In person

RPA Specialist

Microsoft

<div>Overview 
<div>
With over 17,000 employees worldwide, the Microsoft Customer Experience &amp; Success (CE&amp;S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&amp;S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.</div><div>
</div><div>
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive our customer's security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the security-focused technical relationship and strategy between the customer and Microsoft as well customer engagements, including architecture, implementation, and operational health.</div><div>
</div><div>
The ideal candidate will have hands-on project delivery experience in customer-facing roles and success in leading in-depth technical security architecture discussions with senior customer executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to Secure our customer's technology estate and drive Security as an enabler for Microsoft security solutions.</div> 
<div></div>

Responsibilities 
<div>
Trusted Advisor - Empower customers in their Microsoft Security adoption journey, being hands on with them to envision and define a Secure strategy, Architecture, and implementation of necessary security controls aligned with Microsoft XDR and Microsoft Azure Security workloads (Defender and Microsoft Sentinel) while ensuring operational health.</div><div>
</div><div>
Security Services Acquisition and Expansion - Position and deliver solutions that drive Security products usage with a focus on Defender and Microsoft Sentinel. Collaborate with Azure Infrastructure, Data, Apps teams to expand Security of cloud migration projects.</div><div>
</div><div>
Understand Customer/Partner Technical Environment - Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits &quot;Secure by Design&quot; and Zero Trust framework.</div><div>
</div><div>
Architecture Design and Deployment - Run Architectural Design Session to build a plan for implementing the solution &mdash; governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production</div><div>
</div><div>
Practice Development - Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Services in developing complex end-to-end Enterprise solutions with the Microsoft Security platform</div><div>
</div><div>
Voice of the Customer- Be a Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.</div> 

Qualifications 
<div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business,</div><div>
Cybersecurity, or related field 5+ years experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
Candidates should have broad experience in security and expertise around related technologies and concepts such as Zero Trust , threat management, SOC monitoring (SIEM / SOAR), and Extended Detection &amp; Response (XDR) + SIEM and Identity. Candidates should have knowledge as a security engineer or consultant to understand industry trends and competitive landscape, advise customers on ways to strengthen their security posture or health, and land customer value through security.</div><div>
The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.</div><div>
Knowledge of cloud security platforms and competitors. Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following security solutions:</div><ul><li>
Threat protection - Microsoft Defender for Cloud, Endpoint, Identity and O365 - hands on experience required, supported with certificates</li><li>
Microsoft Sentinel - Hands on Experience in deploying Microsoft Sentinel in complex customer environments.
</li><li>Defender for Cloud - Hands On Experience in deploying Microsoft Defender for Cloud</li><li>
Identity and Access Management (Microsoft Entra)</li></ul><div>
Certification in one or more of the following technologies preferred: Microsoft Cybersecurity Architect Expert, Microsoft Securit Operations Analyst, Azure Security Engineer.</div> 
<div></div>
 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Cloud Solution Architecture

Classera

<div>
 The
 
 Senior Business Analyst
 
 plays a pivotal role in bridging the gap between strategic business objectives and technical execution. This role is dedicated to analyzing complex business challenges, identifying high-value opportunities for optimization, and providing actionable recommendations that align with the organization&rsquo;s long-term growth strategy. The Senior Business Analyst functions as a trusted advisor to senior leadership, a collaborator with cross-functional teams, and a guide for translating business needs into technical solutions.
 
 
 This position requires the ability to evaluate and interpret large amounts of business data, processes, and workflows, then turn insights into concrete recommendations. The Senior Business Analyst ensures that organizational initiatives are supported with robust analysis, well-defined requirements, and effective stakeholder engagement. Operating at the intersection of business strategy and technology, the Senior Business Analyst supports both the delivery of projects and the advancement of operational excellence across the enterprise.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Requirements Gathering and Documentation
 </li>
 <li>
 Lead the end-to-end collection, clarification, and documentation of business requirements for complex, high-impact projects spanning multiple departments or regions.
 </li>
 <li>
 Partner with stakeholders across business units to ensure requirements are accurately defined, prioritized, and agreed upon.
 </li>
 <li>
 Translate strategic objectives into detailed functional and non-functional requirements, ensuring alignment with organizational goals.
 </li>
 <li>
 Produce clear, structured documentation such as requirements specifications, use cases, user stories, and acceptance criteria that can be easily understood by technical and non-technical stakeholders.
 </li>
 <li>
 Business Process Evaluation and Optimization
 </li>
 <li>
 Assess existing business processes, systems, and workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
 </li>
 <li>
 Facilitate re-engineering initiatives that streamline processes, eliminate redundancies, and drive measurable operational improvements.
 </li>
 <li>
 Develop process models, workflow diagrams, and performance dashboards to map current and future-state processes.
 </li>
 <li>
 Collaborate with process owners and subject matter experts to ensure recommended improvements are realistic, cost-effective, and aligned with best practices.
 </li>
 <li>
 Solution Design and Support
 </li>
 <li>
 Work closely with IT teams, solution architects, and vendors to validate proposed solutions against documented business requirements.
 </li>
 <li>
 Actively contribute to solution design workshops by offering insights from both a business and user perspective.
 </li>
 <li>
 Support development and testing phases by clarifying requirements, resolving ambiguities, and validating deliverables against agreed specifications.
 </li>
 <li>
 Ensure that proposed solutions are scalable, sustainable, and capable of meeting both current and future business demands.
 </li>
 <li>
 Stakeholder Engagement and Facilitation
 </li>
 <li>
 Act as the primary liaison between business users, technical teams, and external partners to ensure alignment on objectives, scope, and deliverables.
 </li>
 <li>
 Facilitate workshops, focus groups, and one-on-one sessions with stakeholders to gather feedback, address concerns, and refine solutions.
 </li>
 <li>
 Build strong relationships with senior leadership and functional heads to ensure their strategic needs are reflected in project outcomes.
 </li>
 <li>
 Manage stakeholder expectations by providing clear communication, realistic timelines, and proactive updates on project progress.
 </li>
 <li>
 Data Analysis and Business Case Development
 </li>
 <li>
 Conduct in-depth data analysis to identify trends, measure performance, and evaluate potential solutions.
 </li>
 <li>
 Utilize tools such as Excel, SQL, and business intelligence platforms to generate insights that inform decision-making.
 </li>
 <li>
 Build robust business cases and feasibility studies that articulate the value, risks, costs, and benefits of proposed initiatives.
 </li>
 <li>
 Present findings and recommendations in a way that is accessible to both technical and non-technical audiences, ensuring decision-makers have the information they need to act with confidence.
 </li>
 <li>
 Reporting and Communication
 </li>
 <li>
 Prepare comprehensive reports, presentations, and dashboards for senior management, highlighting progress, risks, and opportunities.
 </li>
 <li>
 Ensure all project-related communication is clear, concise, and tailored to the audience&mdash;whether executives, project managers, or technical staff.
 </li>
 <li>
 Develop standardized templates and reporting mechanisms that enhance transparency and consistency across projects.
 </li>
 <li>
 Serve as a thought partner to leadership by providing insights on market trends, industry benchmarks, and organizational performance.
 </li>
 <li>
 Mentorship and Team Development
 </li>
 <li>
 Provide mentorship, guidance, and coaching to junior business analysts and other team members.
 </li>
 <li>
 Share knowledge of best practices, tools, and methodologies to uplift the overall capability of the analysis function.
 </li>
 <li>
 Lead by example in stakeholder management, analytical rigor, and professional conduct.
 </li>
 <li>
 Support the professional development of team members by creating opportunities for learning and growth.
 </li>
 <li>
 Continuous Learning and Industry Awareness
 </li>
 <li>
 Stay informed on industry trends, best practices, and emerging technologies relevant to business analysis and digital transformation.
 </li>
 <li>
 Participate in professional communities, attend relevant seminars/webinars, and engage with thought leadership material.
 </li>
 <li>
 Proactively suggest innovative approaches and tools that can enhance Classera&rsquo;s business analysis practices.
 </li>
 <li>
 Ensure that personal knowledge and skills remain current, enabling the delivery of high-quality, future-ready solutions.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related discipline.
 </li>
 <li>
 Master&rsquo;s degree (MBA or equivalent) is highly desirable, reflecting advanced business and analytical knowledge.
 </li>
 <li>
 Strong academic grounding in business process analysis, organizational behavior, information systems, or project management.
 </li>
 <li>
 Formal certifications (such as CBAP, PMI-PBA, or Agile BA) are considered an advantage.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum of 5&ndash;7 years of professional experience as a Business Analyst, with at least 2 years in a senior or lead capacity.
 </li>
 <li>
 Demonstrated track record of leading large-scale or complex business analysis projects across multiple functions or geographies.
 </li>
 <li>
 Proven success in eliciting, documenting, and managing requirements for technology-enabled transformation initiatives.
 </li>
 <li>
 Hands-on experience in business process modeling, optimization, and re-engineering.
 </li>
 <li>
 Experience working in diverse industries such as EdTech, FinTech, or enterprise technology is preferred.
 </li>
 <li>
 Evidence of having delivered measurable improvements in efficiency, cost reduction, or user satisfaction as a direct result of business analysis work.
 </li>
 </ul>
</div>

Senior Business Analyst

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
 <ul>
 
 <li>
 Provide technical support to users on hardware, software, network, and application issues.
 </li>
 
 <li>
 Respond to IT support requests and resolve issues in a timely and professional manner.
 </li>
 
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
 </li>
 
 <li>
 Set up user accounts, email access, and system permissions.
 </li>
 
 <li>
 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
 </li>
 
 <li>
 Perform routine system checks, updates, and backups.
 </li>
 
 <li>
 Assist in managing antivirus, security patches, and access controls.
 </li>
 
 <li>
 Support troubleshooting of network, email, and connectivity issues.
 </li>
 
 <li>
 Maintain an inventory of IT equipment and software licenses.
 </li>
 
 <li>
 Document IT procedures, system configurations, and troubleshooting guides.
 </li>
 
 <li>
 Ensure proper handling, storage, and maintenance of IT assets.
 </li>
 
 <li>
 Support implementation of IT security policies and best practices.
 </li>
 
 <li>
 Ensure compliance with company IT policies and data protection requirements.
 </li>
 
 <li>
 Assist with audits and system reviews where required.
 </li>
 
 <li>
 Work closely with vendors and service providers for repairs and upgrades.
 </li>
 
 <li>
 Support system upgrades, new software rollouts, and IT projects.
 </li>
 
 <li>
 Provide basic user training on IT systems and applications.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 
 <li>
 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
 </li>
 
 <li>
 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
 </li>
 
 <li>
 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
 </li>
 
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 
 <li>
 Good knowledge of computer hardware, software, and networks.
 </li>
 
 <li>
 Ability to communicate technical issues clearly to non-technical users.
 </li>
 
 <li>
 Good time management and ability to handle multiple tasks.
 </li>
 
 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT SUPPORT OFFICER

Oman Hotels and Tourism Company SAOC

IT AdministratorA reputed hotel chain in Oman who own and operate hotels through international brand in different parts in Oman, looking for an IT Administrator to manage its IT activities for the hotels.&middot; Oversee hotel computer systems, servers, and networks to ensure uninterrupted operations.<ul><li>Provide IT assistance for guest-facing systems (Wi-Fi, in-room entertainment, booking platforms).</li><li>Implement and monitor security measures to protect guest data and hotel operations.</li><li>Manage hospitality property management systems (PMS), point-of-sale (POS), HRIS, OPERA , IDS and finance software.</li><li>Maintain and troubleshoot desktops, laptops, printers, telephony, and surveillance systems.</li><li>Train staff on IT systems, provide technical support, and ensure user, and support guest needs.</li><li>Coordinate with external IT service providers, negotiate maintenance contracts, negotiate and finalize Capex and manage licenses.</li><li>Ensure adherence to data protection laws and hospitality industry IT standards.</li></ul>&middot; Net working (LAN/WAN), server administration, cloud systems, PMS/POS integration.<ul><li>Experience in Acronis Backup is very essential.</li><li>Troubleshooting, system optimization, data reporting.</li><li>Implementing new technologies to enhance guest experience and streamline operations.</li></ul>&middot; Responsible for day-to-day IT operations, systems support, and technology strategy for the hotel.&middot; Network management, cybersecurity, guest IT support, staff training, hardware/software maintenance.&middot; Strong technical knowledge, problem-solving, communication, customer service orientation<ul><li>Strong knowledge of Windows Server administration.</li><li>English written/spoken fluently is a must, and demonstrate good communication skills</li><li>Ability to think critically and solve problems</li><li>Work autonomously and show a good capacity to plan your activities</li><li>Achieving defined objectives in time</li><li>Capability to work under pressure</li><li>Education:</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience:</li><li>5+ years of experience in IT management Hospitality ( Hotel) or a similar role.</li><li>Proven experience in managing IT infrastructure and services.</li><li>Experience with IT budgeting, vendor management, and contract negotiation.</li></ul>Job Type: Full-timeWork Location: In person

IT Administrator

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