account manager - alexandria

arabic support - work from home Jobs in Alexandria

arabic support - work from home

b2b - sr. specialist, account manager Jobs in Alexandria

b2b - sr. specialist, account manager

customer success specialist Jobs in Alexandria

customer success specialist

human resources manager (alexandria) Jobs in Alexandria

human resources manager (alexandria)

it helpdesk specialist alex office

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

Sutherland

<div><b>Company Description</b><p><br>
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><p>
We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><b><br>
Job Description</b><p><br>
Sutherland is seeking a reliable and detail-oriented person to join us as an <b>IT Specialist/Help Desk professional.</b> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><p><b>
Duties and responsibilities:</b></p><ul><li>
Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.</li><li>
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>
Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>
Utilize and maintain the helpdesk tracking software.</li><li>
Document internal procedures.</li><li>
Install and configure new workstations/laptops, peripheral equipment and software.</li><li>
Maintain inventory of all equipment.</li><li>
Report issues to direct manager for escalation.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>
Assign users and computers to proper groups in active directory.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain information systems knowledge base,</li><li>
Support users on standard office system applications.</li><li>
Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>
Handel infrastructure, network cabling repairs, data center maintains requests</li><li>
Manage system users (access rights, permissions).</li><li>
Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>
Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>
Manage all printers.</li><li>
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Education:</b></p><p>
Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.</p><p><b>
Experience:</b></p><ul><li>
5 years hands-on experience in as a Helpdesk Department .</li><li>
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)</li></ul><p><b>
Language Skills:</b></p><p>
Strong verbal and written English required</p><p><b>
Must have a deep understanding/strong knowledge of the following:</b></p><ul><li>
PC/Laptop hardware and software troubleshooting, diagnosis and repair</li><li>
Networking CCNA N+ is preferable</li><li>
OS MCITP Windows 10 and MCITIP infrastructure is preferable</li><li>
McAfee - end point compliance &amp; EPO server</li><li>
Sentinel One - end point compliance &amp; policy server</li><li>
SCCM end point compliance &amp; SCCM server console</li><li>
Onprem versus Outlook 365 client configuration</li></ul><p><b>
Interpersonal Skills:</b></p><ul><li>
Effective negotiation &amp; communication</li><li>
Effective problem solving &amp; analysis</li><li>
Effective follow up &amp; coordination</li></ul><br>
<b>
Additional Information</b><p><br>
Must be able to work onsite.</p></div><p></p>

GTI Lead | Help Desk | Smouha | Onsite

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a proactive and customer-focused
  <strong>
   Customer Support Specialist
  </strong>
  to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities.
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line support to business clients via email, chat, or phone
  </li>
  <li>
   Manage and resolve B2B inquiries related to orders, accounts, and system usage
  </li>
  <li>
   Collaborate with internal teams to ensure timely and accurate responses
  </li>
  <li>
   Document all customer interactions and feedback within the system
  </li>
  <li>
   Handle escalations professionally and ensure service-level targets are met
  </li>
  <li>
   Support process improvements and contribute to continuous service enhancement
  </li>
  <li>
   Participate in digital transformation initiatives and adoption of new tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience i
   <strong>
    n customer service, helpdesk, or shared service suppo
   </strong>
   rt (B2B experience preferred).
  </li>
  <li>
   <strong>
    Proficient in English and Arabic (both written and verbal
   </strong>
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Comfortable working in a fast-paced, multicultural environment.
  </li>
  <li>
   Willing to work on
   <strong>
    a 9 months contract bas
   </strong>
   is.
  </li>
 </ul>
</div>


ARABIC SUPPORT - Work From Home

Confidential

<p><strong>Senior IT Specialist </strong></p><p> </p><p>A Pioneer Industrial Company in Alexandria – Egypt is looking for a <strong>Senior IT Specialist with Minimum 7 years’ Experience working at high-capacity companies who</strong> goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p> </p><p><strong>Core Responsibilities</strong></p><ul><li><strong>Cybersecurity &amp; Resilience:</strong> Implement a <strong>Zero-Trust Architecture</strong>. </li><li><strong>ERP &amp; OT Integration:</strong> Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company’s department </li><li><strong>Infrastructure Scalability:</strong> Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li><strong>Strategic Vendor Management:</strong> Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p><strong>Technical Requirements</strong></p><strong>Category</strong><strong>Requirement</strong><strong>Education</strong> Bachelor’s degree in Computer Science, IT, or related Engineering or Relative<strong>Experience</strong>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.<strong>Systems</strong>Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.<p> </p><p><strong>Leadership Profile</strong></p><ul><li><strong>The "Manager" Mindset:</strong> We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><strong>Communication:</strong> Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><strong>Professional Presence:</strong> We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p><strong>What We Offer</strong></p><ul><li>A high-authority role at the Digital Transformation system Department </li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul><p> </p>

Senior IT Specialist

Brix

<p>Customer Success Specialist</p><p>Enzo Dialer | Remote (Work from Home)</p><p>About Enzo Dialer</p><p>At Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.</p><p>As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.</p><p>The Role: What You&rsquo;ll Do</p><ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul><p>Remote Work Requirements</p><p>To be successful in this remote role, you must have:</p><ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul><p>Additional Details</p><ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;150.00 - E&pound;250.00 per hour</p><p>Experience:</p><ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul>

Customer success specialist

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

Explore 19+ It helpdesk specialist alex office in Alexandria this April. Find roles across top companies and apply now to boost your career.