it helpdesk specialist - alex office

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associate city head - sales (alexandria)

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it helpdesk specialist alex office

Misr Technology Services

<div>
 <strong>
  Helpdesk Specialist
 </strong>
 provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
 <br/>
 <br/>
 An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails
  </li>
  <li>
   Perform remote troubleshooting through diagnostic techniques and pertinent questions
  </li>
  <li>
   Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred
  </li>
  <li>
   Determine the best solution based on the issue and details provided by end users
  </li>
  <li>
   Walk the customer through the problem-solving process
  </li>
  <li>
   Direct unresolved issues to the next level of support personnel
  </li>
  <li>
   Provide accurate information on IT products or services
  </li>
  <li>
   Record events and problems and their resolution in logs
  </li>
  <li>
   Follow-up and update end user&rsquo;s status and information
  </li>
  <li>
   Pass on any feedback or suggestions by customers to the appropriate internal team
  </li>
  <li>
   Identify and suggest possible improvements in procedures
  </li>
  <li>
   Manage PC setup and deployment for new employees using standard hardware, images and software
  </li>
  <li>
   Perform timely workstation hardware and software upgrades as required
  </li>
  <li>
   Diagnosing and solving hardware/software faults
  </li>
  <li>
   Managing and troubleshooting any end-user equipment printers, scanners and VC
  </li>
  <li>
   Responsible to track assets and document the details
  </li>
  <li>
   Follows and implements the company&rsquo;s data security rules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  </li>
  <li>
   Years of experience at least 3 years
  </li>
  <li>
   Above average knowledge of networking protocols, especially TCP/IP
  </li>
  <li>
   Proven experience as a help desk specialist or other customer support role
  </li>
  <li>
   Tech savvy with working knowledge of office automation products, databases and remote control
  </li>
  <li>
   Good understanding of computer systems, mobile devices and other tech products
  </li>
  <li>
   Good knowledge of Microsoft Excel, Word and PowerPoint
  </li>
  <li>
   Ability to diagnose and resolve basic technical issues
  </li>
  <li>
   Proficiency in English
  </li>
  <li>
   Having a good knowledge of
  </li>
  <li>
   CompTIA A+
  </li>
  <li>
   ITIL Foundation
  </li>
  <li>
   Microsoft Certified Solutions Associate on Windows 10
  </li>
  <li>
   Excellent communication skills at all levels in the company
  </li>
  <li>
   Managing Priorities
  </li>
  <li>
   End user-oriented and cool-tempered
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
 <br/>
 <br/>
 TqkDxjntiF
</div>


IT Helpdesk Specialist - Alex Office

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

Selva trading

<p><b>Job Title: Senior Performance Marketing Specialist (Meta Ads, Google Ads &amp; SEO)</b></p><p><b>Location:</b> Remote (Office planned in the future)<br/><b>Salary:</b> Up to 15,000 EGP + performance-based bonuses</p><p>About the Role</p><p>We are looking for a <b>high-level Performance Marketing Specialist</b> who can take full ownership of the marketing funnel , from tracking setup to campaign execution, optimization, and scaling.</p><p>This is <b>not a beginner role</b>. We are hiring someone who already has proven experience, understands performance marketing deeply, and can deliver measurable results from day one.</p><p>Key Responsibilities</p><ul><li>Plan, launch, and scale high-performing campaigns on <b>Meta (Facebook/Instagram)</b> and <b>Google Ads</b></li><li>Build and execute <b>full-funnel strategies</b> (TOF / MOF / BOF)</li><li>Develop and implement <b>advanced SEO strategies</b></li><li>Set up, manage, and troubleshoot <b>tracking systems</b> (Meta Pixel, GA4, GTM, conversion APIs)</li><li>Continuously optimize campaigns based on <b>data, performance, and ROI</b></li><li>Conduct <b>A/B testing</b> across creatives, audiences, and landing pages</li><li>Analyze funnels and improve <b>conversion rates (CRO)</b></li><li>Work with international clients, especially in <b>GCC markets</b></li><li>Stay up to date with platform updates, trends, and new tools</li></ul><p>Requirements</p><ul><li>Proven, hands-on expertise in <b>Meta Ads, Google Ads, and SEO</b></li><li>Strong understanding of <b>audience targeting, segmentation, and scaling strategies</b></li><li>Solid experience with <b>tracking &amp; analytics</b> (GA4, GTM, pixels, attribution models)</li><li>Ability to <b>analyze data and make performance-driven decisions</b></li><li>Experience in <b>conversion rate optimization (CRO)</b> and funnel improvement</li><li>Strong <b>copywriting sense</b> and ability to guide creatives</li><li>Experience working <b>remotely</b> with strong time management and accountability</li><li>Comfortable working with <b>international clients</b>, especially in GCC markets</li><li>Self-starter with strong <b>problem-solving skills</b> &mdash; no hand-holding required</li></ul><p>Bonus Skills (Highly Preferred)</p><ul><li>Experience with <b>server-side tracking / Conversion API</b></li><li>Familiarity with tools like <b>SEMrush, Ahrefs, Screaming Frog</b>, etc.</li><li>Experience with <b>Shopify / WordPress</b></li><li>Basic understanding of <b>HTML/CSS</b></li><li>Experience using <b>automation or AI tools</b> in marketing workflows</li><li>Arabic &amp; English proficiency (for regional campaigns)</li></ul><p>Important Notes</p><ul><li>This role is strictly for <b>experienced professionals</b> , not for those &ldquo;trying to learn&rdquo;</li><li>You will be <b>tested</b> on real-world scenarios before hiring</li><li>You are expected to <b>own results</b>, not just run campaigns</li></ul><p>What We Offer</p><ul><li>Competitive salary (up to 15,000 EGP)</li><li>Attractive bonuses for high performers</li><li>Fully remote work environment</li><li>Opportunity to work on <b>international campaigns</b> and scale your expertise</li><li>Growth path with potential transition to an <b>office-based team in the future</b></li></ul><p><b>If you know exactly what you&rsquo;re doing and can prove it , apply now.</b></p><p>Pay: Up to E&pound;15,000.00 per month</p><p>Work Location: Remote</p>

Senior Marketing Specialist (Meta Ads, Google Ads & SEO)

Confidential

<p><strong>Senior IT Specialist </strong></p><p> </p><p>A Pioneer Industrial Company in Alexandria – Egypt is looking for a <strong>Senior IT Specialist with Minimum 7 years’ Experience working at high-capacity companies who</strong> goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p> </p><p><strong>Core Responsibilities</strong></p><ul><li><strong>Cybersecurity &amp; Resilience:</strong> Implement a <strong>Zero-Trust Architecture</strong>. </li><li><strong>ERP &amp; OT Integration:</strong> Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company’s department </li><li><strong>Infrastructure Scalability:</strong> Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li><strong>Strategic Vendor Management:</strong> Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p><strong>Technical Requirements</strong></p><strong>Category</strong><strong>Requirement</strong><strong>Education</strong> Bachelor’s degree in Computer Science, IT, or related Engineering or Relative<strong>Experience</strong>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.<strong>Systems</strong>Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.<p> </p><p><strong>Leadership Profile</strong></p><ul><li><strong>The "Manager" Mindset:</strong> We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><strong>Communication:</strong> Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><strong>Professional Presence:</strong> We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p><strong>What We Offer</strong></p><ul><li>A high-authority role at the Digital Transformation system Department </li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul><p> </p>

Senior IT Specialist

Eshratex Spinning S.A.E

<p><strong>Only Private Zone Logistics Specialist</strong> is Needed to Join Our Team at Eshratex ' Head-Office . </p><p>We Need Experience 3-5 years Specialized in Free-zone (<strong> Not </strong>Customs Clearances or Freight Forwarding) .</p><p> </p><p>Main responsibilities: </p><ol><li>Managing the Exporting Procedures ( Full Cycle)</li><li>Excellent Command with NAFEZA , Dealing with ACID and relative paper works</li><li>إصدار أمر الشغل- شهادات الصادر- التعامل مع هيئة الإستثمار</li><li>Following up with the Customs Clearances Team to Finalize the job duties</li><li>Billing Procedures, Reviewing Invoices and Official Documents with Inventory and Warehouse</li></ol>

Private Free-zone Logistics Specialist

CBRE Excellerate

<div><p><b>Who we are</b></p><p>
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.</p><p>
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.</p><p><b>
Why choose us</b></p><div>
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.<br>
<br>
<b>What you will be doing</b><br>
<br>
You will be responsible for the following:<br>
<br>
<ul><li>Implement CBRE Excellerate &amp; the client&rsquo;s HSE Management systems.</li><li>Conduct daily inspections and safety walks to send feedback to HSE manager, department managers on improvements identified to reduce risk in multiple site locations.</li><li>Conduct HSE training to raise the capabilities of team.</li><li>Oversee all sites construction and other relevant operation activities.</li><li>Prepare regular risk assessments throughout the required facilities.</li><li>Prepare and Ensure all HSE reports are submitted on time as per the required deadlines.</li><li>Monitor all personal in the workplace on safety rules implementation</li><li>Ensure the implementation of the work permit system.</li><li>Inspect all manual handling, working at heights, electrical tools and any related-on site tools are in working condition and up to CBRE Excellerate standards.</li><li>Follow up all contractors work and permits.</li><li>Participate on Accident/Incident and Near-miss investigations and prepare relevant reports.</li><li>Track environmental metrics and waste segregation and disposal.</li><li>Communicate and liaise with governmental bodies and local authorities to ensure HSE compliance with national regulations.</li><li>Complete all Project related documents and ensure the implementation and compliance on site.</li></ul><br>
<b>
What you will bring:</b><br>
<br>
<ul><li>Engineering bachelor&rsquo;s degree</li><li>Min 2-4 years of experience in the HSE Construction field.</li><li>Very good verbal and written skills (English)</li><li>Holds certificates of Specialist training, OSHA, IOSH (NEBOSH IGC is a plus).</li><li>Good communication, decision making, teamwork and presentation skills.</li><li>Good computer skills; Experience with Microsoft office, Excel and PowerPoint.</li></ul><br>
Embark on a rewarding career journey with CBRE Excellerate, where your talents will be valued, and your contributions will make a tangible impact. If you are passionate about doing your best work, collaborating with like-minded individuals, and embracing new challenges, we invite you to submit your application today. Let's shape the future together.</div></div>

QHSE Officer (Alexandria, Egypt)

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

Explore 30+ It helpdesk specialist alex office in Alexandria this April. Find roles across top companies and apply now to boost your career.

30 it helpdesk specialist alex office jobs In Alexandria

IT Helpdesk Specialist - Alex Office

IT Helpdesk Specialist - Alex Office

Senior Marketing Specialist (Meta Ads, Google Ads & SEO)

Senior IT Specialist

Private Free-zone Logistics Specialist

QHSE Officer (Alexandria, Egypt)

Customer Service Agent