operations manager

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it infrastructure manager

Parfums de Marly

<div>
 <p>
  <strong>
   Job title: IT Infrastructure &amp; Support Manager
  </strong>
 </p>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  We are looking for an experienced Infrastructure Manager to lead the strategy, design, and daily operations of our IT infrastructure and user productivity suite, with emphasis on cloud platforms (Microsoft Azure and Microsoft 365) and onsite systems. This role oversees infrastructure across our UAE, US, France, and UK offices, managing cloud initiatives, hybrid environments, on-premises networks, and third-party providers. The ideal candidate has strong user centric approach, technical expertise, governance skills, and experience with vendor and team management. He should be able to create and drive the infrastructure roadmap for the group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Cloud (Azure &amp; Microsoft 365)
  </strong>
 </p>
 <ul>
  <li>
   Design, implement, and maintain Microsoft Azure infrastructure services (IaaS, PaaS) to support business applications and workloads.
  </li>
  <li>
   Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint Online, Teams, and Intune.
  </li>
  <li>
   Ensure security, compliance, and cost optimization across cloud services.
  </li>
  <li>
   Plan and execute migrations, hybrid integrations, and continuous improvement of cloud environments.
  </li>
  <li>
   Monitor cloud performance, usage, and implement scaling and automation strategies.
  </li>
 </ul>
 <p>
  <strong>
   Servers &amp; Network Infrastructure
  </strong>
 </p>
 <ul>
  <li>
   Administer on‑premises and hybrid Windows Server environments, ensuring availability, patching, and backup.
  </li>
  <li>
   Manage core network infrastructure: switches, routers, firewalls, and wireless networks to guarantee secure and reliable connectivity.
  </li>
  <li>
   Monitor and optimize LAN, WAN, and VPN performance and ensure network segmentation and resilience.
  </li>
  <li>
   Implement and enforce network security policies, including firewalls and access control.
  </li>
  <li>
   Assist in the development and operations of the Cyber Security Roadmap and related capabilities.
  </li>
 </ul>
 <p>
  <strong>
   User Centricity, Desktop &amp; End‑User Management
  </strong>
 </p>
 <ul>
  <li>
   Lead the management of end‑user computing devices (desktops, laptops, mobile devices), ensuring compliance with corporate standards.
  </li>
  <li>
   Deploy and manage endpoint security, patch management, and device configurations via Intune or other tools.
  </li>
  <li>
   Provide guidance and oversight to the service desk for day‑to‑day support of end‑users.
  </li>
  <li>
   Partner with HR teams delivering robust solutions towards enabling efficiency over End-User and their Productivity systems
  </li>
 </ul>
 <p>
  <strong>
   IT Asset Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain an accurate and up‑to‑date inventory of all IT hardware, software, and licenses.
  </li>
  <li>
   Oversee the lifecycle management of IT assets, including procurement, deployment, maintenance, and disposal.
  </li>
  <li>
   Implement policies for asset tracking, audits, and compliance reporting.
  </li>
 </ul>
 <p>
  <strong>
   ITSM &amp; ITOM
  </strong>
 </p>
 <ul>
  <li>
   Establish and maintain IT Service Management (ITSM) processes, including incident, problem, change, and request management.
  </li>
  <li>
   Ensure alignment of ITSM with ITIL best practices and continuous service improvement.
  </li>
  <li>
   Implement IT Operations Management (ITOM) practices to optimize and automate infrastructure monitoring, event management, and operational tasks.
  </li>
  <li>
   Ensure proactive detection and resolution of issues to maintain service availability and performance.
  </li>
  <li>
   Collaborate with business continuity and disaster recovery teams to align IT operations with organizational resilience goals.
  </li>
 </ul>
 <p>
  <strong>
   Data &amp; Backups
  </strong>
 </p>
 <ul>
  <li>
   Ensure regular backups of all critical systems, including servers, databases, user data, and configuration files.
  </li>
  <li>
   Implement recovery strategies to restore systems quickly in case of data loss, corruption, or cyberattacks (e.g., ransomware).
  </li>
  <li>
   Develop &amp; maintain a comprehensive backup policy
  </li>
  <li>
   Integrate backup solutions with existing infrastructure (e.g., SAP systems, file servers, CCTV footage storage).
  </li>
  <li>
   Ensure compatibility with virtualization platforms, cloud services, and physical hardware.
  </li>
  <li>
   Ensure backups and data protection fall in line with the Incident response management plans and have been thoroughly tested.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Role - Specific Skills:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinker with hands-on mindset and operational discipline.
  </li>
  <li>
   Ability to manage budgets, risks, and priorities effectively.
  </li>
  <li>
   Strong interpersonal and leadership skills to motivate teams and build trust.
  </li>
  <li>
   Excellent leadership, communication, and stakeholder management skills.
  </li>
  <li>
   Fluency in English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Desired Background and Experience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   5+ years&rsquo; experience managing enterprise IT infrastructure (cloud, hybrid, on premises), with at least 2 years in a managerial role.
  </li>
  <li>
   Experience managing endpoints and end user applications.
  </li>
  <li>
   Proven expertise in Microsoft Azure and Microsoft 365, plus strong understanding of onsite networking and systems.
  </li>
  <li>
   Solid knowledge of IT operations best practices, Backups, monitoring, and incident management.
  </li>
  <li>
   Strong experience with governance, risk management, and compliance (e.g., GDPR, ISO 27001).
  </li>
  <li>
   Experience managing third party vendors and contracts.
  </li>
  <li>
   Bachelor&rsquo;s degree in computer science, Engineering, or related field.
  </li>
  <li>
   Certifications such as:
  </li>
 </ul>
 <p>
  Microsoft Certified: Azure Solutions Architect Expert
 </p>
 <p>
  Microsoft Certified: Enterprise Administrator Expert
 </p>
 <p>
  ITIL v4 Foundation
 </p>
 <p>
  FinOps Practitioner
 </p>
 <p>
  Familiarity with Infrastructure as Code (IaC), DevOps, and automation tools.
 </p>
</div>


IT Infrastructure & Support Manager

Nord Anglia Education

<p></p><div><div><div><div><div><b>Date: </b>28 Oct 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE
</div></div></div></div><div><div><div><div><b>Job ID: </b>7451
</div></div></div></div><div><div><div><div><b>School: </b>Regional Office (Middle East)
</div></div></div></div><div><div><div><div><b>Company: </b>Nord Anglia Education
</div></div></div></div><div><div><div><div><div><b>Location:</b> Dubai &ndash; Middle East Regional Office</div><br>
<div></div>
<div>
Nord Anglia Education is looking to recruit a <b>Regional Infrastructure Manager</b> to join Nord Anglia Education, in the <b>Middle East Regional IT team</b> based in our Dubai office.</div><br>
<div></div>
<div>
We are looking for someone to lead IT Infrastructure and Security across our Middle East region, supporting nine premium international schools.</div><br>
<div></div>
<div><b>
The role:</b></div><div><br>
We seek an individual to join as <b>Regional Infrastructure Manager</b>, where your focus will be:</div><br>
<div></div>
<ul>
<li><div>Leading infrastructure delivery and centralised IT services across regional schools.</div>
</li>
<li><div>Overseeing cybersecurity frameworks, incident management and operational excellence.</div>
</li>
<li><div>Managing vendor contracts, performance, and service levels.</div>
</li>
<li><div>Driving innovation through AI, automation, and scalable cloud solutions.</div>
</li>
<li><div>Collaborating with school-based IT leaders and the global IT team to ensure alignment with Nord Anglia&rsquo;s global standards.</div></li></ul><br>
<div></div>
<p></p>
<div></div><div><b>The Successful Candidate will possess:</b></div><br>
<div></div>
<ul>
<li><div>A degree in Computer Science or related field, plus professional certifications (e.g. CISSP, CCNA, ITIL).</div>
</li>
<li><div>Minimum five years&rsquo; experience in infrastructure or service management and two years&rsquo; project management experience.</div>
</li>
<li><div>Strong understanding of Microsoft 365, Azure, networking, and cybersecurity systems.</div>
</li>
<li><div>Proven leadership across multi-site environments, with experience in ITIL and ISO27001 frameworks.</div>
</li>
<li><div>Excellent communication, problem-solving and stakeholder management skills.</div></li></ul><br>
<div></div>
<p></p>
<div></div><div><b>Please see full job description </b><b>here</b></div><div></div><div><div><div><div><br>
Job Description</div>
</div><div><div>
Please write the Job Description.</div>
</div></div><div><div><div>
Job Responsibilities</div>
</div></div><div></div><div><div><div>Required Skills/Abilities</div>
</div><div><div>
Please write the Required Skills/Abilities.</div>
</div></div></div><div><b>
About Us</b></div><div><br>
Nord Anglia Education is the world&rsquo;s leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools.</div><br>
<div></div>
<div>
Our exclusive collaborations with prestigious institutions such as UNICEF, the Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we&rsquo;re at the forefront of educational thinking, while creating life-changing experiences for students.</div><br>
<div></div>
<div>
By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world&rsquo;s leading premium schools group, you will be joining an active network of like-minded people across the world.</div><br>
<p></p>
<div><b>
To Apply</b></div><div><br>
Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a CV.</div>
<div>
At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics.</div>
<div>
Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.</div></div></div></div></div></div><p></p>

Regional Infrastructure Manager

Road and Transport, RTA Dubai

<b><br>Job Title<br>Infrastructure Engineer   Automated Toll System   Dubai<br>Job Description<br>Infrastructure Engineer   Automated Toll System   Dubai<br> <br>Job Location: Dubai, UAE<br>Industry: Transportation and Infrastructure<br>Function: Electronic Engineering<br>Job Type: Full-time<br> <br>Position Overview</b><br>The Roads and Transport Authority (RTA) is looking for an experienced Infrastructure Engineer to manage and optimize the Nol Automated Toll System infrastructure. This role is crucial for ensuring the stability, scalability, and security of the system while supporting Dubai s vision for advanced transportation technologies.<br> <br><b>What You ll Do<br></b> <br>* Design and implement infrastructure for the Nol Automated Toll System, ensuring compatibility with current and future needs.<br>* Regularly review and enhance infrastructure effectiveness to align with business and operational requirements.<br>* Design system, application, and infrastructure architecture, integrating internal and external systems seamlessly.<br>* Review software specifications and business cases to ensure compliance with RTA standards and best practices.<br>* Manage and maintain infrastructure for the Automated Toll System and address technical incidents impacting service continuity.<br>* Implement and monitor security controls, address vulnerabilities identified in audits, and support security compliance processes.<br>* Lead capacity management, conduct performance planning, and identify resource requirements.<br>* Oversee disaster recovery processes, backup operations, and periodic simulation tests for business continuity.<br>* Prepare and maintain Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs).<br>* Collaborate with internal teams to support data design, solution architecture, and future improvements based on analytics.<br>* Identify and mitigate project risks, ensuring all technical standards and compliance requirements are met.<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in Computer Engineering, Electrical and Electronic Engineering, Computer Science, or IT from a recognized university.<br>* Minimum of 5 years of relevant experience in infrastructure management or a related field.<br>* Strong knowledge of ISO 20000 standards, IT service management, and infrastructure security.<br>* Skilled in risk management, project management, and troubleshooting advanced IT systems.<br>* Familiarity with Agile methodologies and effective stakeholder communication.<br>* Strong technical expertise in ACS infrastructure and integrated system design.<br> <br><b>Why Join Us<br></b> <br>* Work with a leading authority driving innovation in Dubai s transport sector.<br>* Competitive tax-free salary and benefits package.<br>* Professional development opportunities and exposure to large-scale infrastructure projects.<br>* Be part of Dubai s smart mobility initiatives and future-ready systems.<br>

Infrastructure Engineer Automated Toll System Dubai

Luxe Getaways Holiday Homes LLC

<p><strong>What’s the job?</strong></p><p>The Assistant IT Manager is responsible for supporting the operational IT initiatives across the</p><p>different business verticals in The Group Vintage including hospitality.</p><p>This role ensures smooth IT operations, system reliability, data security, and compliance while</p><p>delivering high-quality support to associates and guests. The role requires balancing corporate</p><p>IT governance with hotel operational needs, ensuring technology enhances both business</p><p>productivity and guest experience.</p><p><strong>Your day-to-day</strong></p><p><strong>IT Operations & Service Delivery</strong></p><p>▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.</p><p>▪ Supervise the IT helpdesk and technical team for timely resolution of incidents and</p><p>requests.</p><p>▪ Implement best practices in incident, change, and problem management.</p><p>▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).</p><p>▪ Manage IT ticketing system and generate performance reports for management.</p><p>▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.</p><p><strong>Systems & Applications Management</strong></p><p>▪ Oversee hotel-specific applications including:</p><p>▪ PMS (Opera, SAAS and cloud platform solutions)</p><p>▪ POS systems (Micros, Symphony, etc.)</p><p>▪ Door Lock Systems, CCTV, IPTV, and PABX.</p><p>▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).</p><p>▪ Coordinate upgrades, patch management, and licensing compliance.</p><p><strong>Network & Infrastructure</strong></p><p>▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.</p><p>▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).</p><p>▪ Monitor IT infrastructure performance and implement proactive maintenance.</p><p>▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staff</p><p>and guests.</p><p><strong>Cybersecurity & Compliance</strong></p><p>▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.</p><p>▪ Conduct periodic vulnerability assessments and tests.</p><p>▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).</p><p>▪ Implement access control, backup & disaster recovery strategies.</p><p>▪ Manage cybersecurity awareness training and systems application training for staff.</p><p>▪ Conducting regular PCI audits and Maintain Records.</p><p>Project Management</p><p>▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloud</p><p>migration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).</p><p>▪ Coordinate with external vendors, consultants, and service providers.</p><p>▪ Track project progress, budgets, and report updates to management.</p><p>▪ Support group-wide digital transformation initiatives.</p><p><strong>Leadership & Staff Development</strong></p><p>▪ Supervise and mentor IT officers at both corporate and hotel sites.</p><p>▪ Act as deputy to the Group head of IT during absence.</p><p>▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,</p><p>Front Office).</p><p>▪ Foster continuous learning by supporting IT staff training and certifications.</p><p>Guest & Staff Experience (Hotel-Specific)</p><p>▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.</p><p>▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).</p><p>▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate without</p><p>disruption.</p><p>▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.</p>

Assistant IT Manager

Infrastructure Engineer Automated Toll System

Client of James Douglas Middle East

<p><strong>Key Responsibilities:</strong></p>
<ul>
 <li>Develop and execute a 3-5 year IT strategy roadmap aligned with our client's business objectives.</li>
 <li>Lead digital transformation initiatives including cloud migration, ERP modernization, and customer experience platforms.</li>
 <li>Champion innovation through agile methodologies, design thinking, and business model innovation frameworks.</li>
</ul>
<p><strong>Governance &amp; Compliance</strong></p>
<ul>
 <li>Drive cybersecurity strategy including SOC/NOC operations, SIEM integration, and federated identity management.</li>
 <li>Monitor and report on IT performance metrics, ROI, and strategic KPIs to executive stakeholders.</li>
</ul>
<p><strong>Enterprise Architecture &amp; Infrastructure</strong></p>
<ul>
 <li>Architect scalable, secure, and resilient IT infrastructure across data centers and cloud environments (AWS, Azure, GCP).</li>
 <li>Lead DevOps and CI/CD practices to accelerate product delivery and operational agility.</li>
 <li>Oversee ERP systems (Oracle, JD Edwards, NetSuite) and integration with eCommerce, CRM, and payment gateways.</li>
</ul>
<p><strong>Stakeholder Engagement &amp; Change Management</strong></p>
<ul>
 <li>Collaborate with cross-functional teams including Marketing, Finance, and Operations to drive digital enablement.</li>
 <li>Facilitate executive workshops, innovation sprints, and strategic discovery sessions.</li>
 <li>Manage vendor relationships, RFP processes, and technology selection aligned with business needs.</li>
</ul>
<p><strong>Team Leadership &amp; Capability Building</strong></p>
<ul>
 <li>Build and mentor high-performing techno-functional teams across development, infrastructure, and business analysis.</li>
 <li>Promote a culture of continuous improvement, agile delivery, and customer-centricity.</li>
 <li>Lead strategic hiring and talent development initiatives to support IT transformation goals.</li>
</ul>

AVP IT Strategy & Governance

Merex Investment Group

<p>The main duties and responsibilities of this role:</p>
<p><b>Infrastructure Operations</b></p>
<p>Manage and control all activities related to infrastructure and landscaping, monitor the progress of works for all communities, budgeted costs, quality, timelines, and standards of the service providers.</p>
<p>Provide expert technical advice and resolve technical issues on all aspects of infrastructure and landscaping to concerned teams to ensure effective decision making and communicate reports to the management on a regular basis.</p>
<p>Develop scope of work for the infrastructure maintenance contracts to be tendered within the communities and manage the tendering process in coordination with the procurement department.</p>
<p>Develop procurement strategy of infrastructure services across communities for smooth operations, quality maintenance and cost-effective agreements.</p>
<p>Provide professional advice to the projects team on all infrastructure activities in line with department work plans related to terms of reference, scope of work and time schedules, design, and construction supervision of the proposed project.</p>
<p><b>Stakeholder Relationship Management</b></p>
<p>Manage and attend customer s complaints to ensure compliance with DCM service quality standards.</p>
<p>Manage the service agreements in place in terms of monitoring the service providers  performances in regular and reactive maintenance and taking the necessary measures to react to incompliances. Quality Control measures need to be followed at all times.</p>
<p>Develop long term relationships with key service providers and educate them on DCM s standards.</p>
<p>Ensure that service providers are paid within the time limits set in the signed agreements in order to have sufficient cash flow and maintain the services to the communities.</p>
<p><b>Budgeting &amp; Cost Control </b></p>
<p>Implement value engineering concept and methods in order to reach to cost effective solutions and accordingly save maintaining and operation costs for the community.</p>
<p>Participate in budgeting for Master Community Service Charges in all communities.</p>
<p>Highlight additional requirements for improving communities and operational costs such as refurbishment of assets and enhancements to communities.</p>
<p>Develop operation and maintenance strategy for key assets in the communities to control the cost and ensure consistency in budgets over years.</p>
<p>Assist the department head in the preparation of annual communities  budgets and plans for infrastructure activities, review communities  budgets, monitor budgets, highlight budgets variances to ensure cost efficiencies in line with the objectives for OPEX saving and supervise &amp; ensure execution of approved CAPEX projects on timely manner.</p>
<p>Monitor the utilities consumption metering activities to ensure the identification/correction of any anomalies.</p>
<p>Manage documentation and archiving of all reports and incidents.</p>
<p>Verify the service providers  invoices in order to control the certification process.</p>
<p><b>Continuous Improvement</b></p>
<p>Keep abreast regarding the latest trends and methods related to infrastructure maintenance and recommend the most appropriate operation and maintenance practice to the management in order to increase the efficiency and customer satisfaction.</p>
<p>Manage the development and maintenance of a robust infrastructure assets registry for DCM Master Communities.</p>
<p>Provide input and assist in the development and implementation of the DCM Asset Management Standards in line with the industry s best practices and authorities  requirements.</p>
<p>Represent DCM in the process of completed infrastructure projects handover from the development team to DCM and ensure smooth handover of the assets.</p>
<p><b>People Manager</b></p>
<p>Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal   in order to maximize subordinate and departmental performance in the pursuit of the Department s objectives.</p>
<p>Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.</p>
<p>Understanding of local regulations and laws relevant to roads, sewage treatment, and infrastructure.</p>

Manager - Infrastructure

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