operations manager

it support engineer

technical manager

it specialist

it technician

it infrastructure manager

Global Mission Support Services LLC

IT Manager &ndash; Nauru Medical CentreLocation: Republic of NauruMust be willing to relocateJob SummaryThe IT Manager will oversee all information technology operations for Nauru Medical Centre, ensuring reliable, secure, and efficient digital systems that support clinical, administrative, and operational functions. The role requires hands-on technical expertise, strong leadership skills, and the ability to manage infrastructure in a healthcare environment.Line ManagerReports to: Hospital Director / Operations Director Supervises: IT Officers / Technicians, Support Staff (if applicable)Key Responsibilities1. IT Infrastructure &amp; Systems Management<ul><li>Manage and maintain all IT infrastructure including servers, networks, firewalls, and internet connectivity.</li><li>Oversee Electronic Medical Records (EMR), HR, finance, and other hospital information systems.</li><li>Ensure smooth operation of hardware (computers, printers, routers, medical equipment interfaces).</li></ul>2. Cybersecurity &amp; Data Protection<ul><li>Develop and enforce cybersecurity policies and protocols.</li><li>Conduct regular backups, system monitoring, and vulnerability assessments.</li><li>Ensure compliance with data privacy regulations and secure handling of patient information.</li></ul>3. Technical Support &amp; Troubleshooting<ul><li>Provide Level 2&ndash;3 technical support for staff across all departments.</li><li>Supervise IT support team in handling daily technical issues.</li><li>Ensure minimal downtime and quick resolution of system outages.</li></ul>4. Project Management<ul><li>Plan and execute IT projects such as system upgrades, EMR enhancements, and infrastructure expansion.</li><li>Manage vendor relationships and evaluate new technologies.</li><li>Prepare project budgets and timelines.</li></ul>5. IT Policy &amp; Documentation<ul><li>Develop IT procedures, SOPs, and operational manuals.</li><li>Maintain documentation of networks, configurations, licenses, and inventories.</li><li>Provide training to staff on IT systems and cybersecurity.</li></ul>6. Procurement &amp; Asset Management<ul><li>Oversee procurement of IT hardware, software, and licenses.</li><li>Maintain inventory and lifecycle management of all IT assets.</li><li>Ensure cost-effective solutions aligned with the hospital&rsquo;s needs.</li></ul>7. Disaster Recovery &amp; Business Continuity<ul><li>Develop and maintain an IT disaster recovery plan.</li><li>Ensure backup systems are tested and functional.</li><li>Lead recovery efforts during system failures.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 5 years of experience in IT management, preferably in healthcare or critical service environments.</li><li>Strong knowledge of networking, server administration, cybersecurity, and cloud systems.</li><li>Experience with EMR/HIS systems is an advantage.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Skills &amp; Competencies<ul><li>Excellent technical troubleshooting abilities</li><li>Strong organizational and project management skills</li><li>Ability to train and support non-technical staff</li><li>High attention to detail, integrity, and confidentiality</li><li>Ability to work independently in a remote island environment</li></ul>Salary &amp; Benefits<ul><li>Free accommodation, transportation, and meals provided in Nauru.</li><li>30 days paid leave annually.</li><li>Free return air ticket provided.</li><li>Competitive salary based on experience.</li></ul>Kindly submit your cv to recruitment@gmss.ltd or talent@gmss.ltdJob Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to the country Nauru once hired?</li></ul>

IT Manager- Nauru

GluCare.Health

<div>
 
 About GluCare Integrated Diabetes Center
 
 
 
 GluCare Integrated Diabetes Center is a pioneering healthcare facility that integrates advanced technology with patient-centric care to revolutionize diabetes management. Our approach combines medical expertise with digital health solutions, ensuring patients receive personalized, high-quality care.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and maintain the organization's IT infrastructure, including servers, networking equipment, and software systems
 </li>
 <li>
 Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and reliability
 </li>
 <li>
 Administer and support various IT systems, including Windows servers, Active Directory, Office 365, and other business applications
 </li>
 <li>
 Implement and maintain network security measures, including firewalls, VPNs, and endpoint protection tools
 </li>
 <li>
 Provide technical support and assistance to end-users, resolving IT-related issues promptly and effectively
 </li>
 <li>
 Manage user accounts, permissions, and access controls based on security policies and business requirements
 </li>
 <li>
 Plan and execute IT projects, such as system upgrades, migrations, and deployments
 </li>
 <li>
 Conduct regular backups of critical data and implement disaster recovery procedures to ensure data integrity and availability
 </li>
 <li>
 Evaluate and recommend IT solutions and technologies that enhance operational efficiency and support business objectives
 </li>
 <li>
 Collaborate with external vendors and service providers to procure IT equipment, software licenses, and services
 </li>
 <li>
 Document IT processes, procedures, and configurations to ensure knowledge transfer and compliance with standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Skills and Qualification:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or related field
 </li>
 <li>
 Minimum of 5 years of experience as an IT Administrator or similar role, preferably in a corporate environment
 </li>
 <li>
 Strong technical proficiency in server administration, network infrastructure, and IT security
 </li>
 <li>
 Experience with virtualization technologies and cloud platforms
 </li>
 <li>
 Hands-on experience with Windows Server, Active Directory and Office 365
 </li>
 <li>
 Solid understanding of networking concepts, protocols, and troubleshooting techniques
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to prioritize tasks and work under pressure
 </li>
 <li>
 Excellent communication and interpersonal skills with a customer-focused approach
 
 
 </li>
 </ul>
 
 Additional Requirements:
 
 
 
 <ul>
 <li>
 Minimum 3 years' experience working in UAE
 </li>
 <li>
 Ability to adapt to changing technology trends and business needs
 </li>
 <li>
 Proactive mindset with a commitment to continuous improvement and innovation
 </li>
 <li>
 Fluency in English
 </li>
 </ul>
</div>

IT Administrator Assistant - Immediate Hire

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA</div><div></div><div>
As a Managed Services Solutions Leader, you will shape and deliver innovative solutions across infrastructure, cloud, security, and applications. Your role is pivotal in designing end-to-end service offerings, building operational models, and ensuring seamless integration with global delivery centers. You will collaborate closely with clients and internal teams to define service catalogs, SLAs, KPIs, and transformation roadmaps that drive operational excellence and business value.</div><div></div><div>
You will lead complex multi-tower managed services deals, supporting the full sales cycle from solution design to contract execution. This includes crafting architectures, pricing models, and transition plans for large-scale engagements. Beyond solutioning, you will champion governance, compliance, and continuous improvement initiatives, leveraging automation, analytics, and AI-driven operations to optimize service delivery.</div><div></div><div>
Your day will also involve engaging with client stakeholders to assess talent needs, manage resource strategies, and ensure alignment with global best practices. By combining technical expertise with commercial acumen, you will help clients achieve cost efficiency, operational resilience, and strategic transformation across their IT landscape.</div><div> 
Key responsibilities:</div><div></div><div>
Managed Services Offering Design (Infrastructure, Security, Cloud &amp; Applications)<ul><li>
Design and package managed services offerings across:</li><li>
IT Infrastructure Operations (NOC/NMS)</li><li>
Cybersecurity Operations (SOC/MSSP)</li><li>
Cloud Managed Services (Azure, AWS, Hybrid)</li><li>
Application Managed Services (AMS)</li><li>
Application Testing / QA Managed Services</li><li>
End-User Services / Workforce Support</li><li>
Develop end-to-end service catalogs, SLAs, KPIs, service tiers, runbooks, and operational workflows.</li><li>
Align offerings with NTT DATA&rsquo;s global frameworks, best practices, accelerators, tooling, and automation platforms.</li><li>
Build blended onshore/offshore operational models leveraging global delivery centers.</li></ul>
Driving Complex Managed Services Deals<ul><li>
Lead multi-tower solutioning for complex enterprise managed service opportunities.</li><li>
Build custom architectures, costing models, pricing structures, and transformation roadmaps.</li><li>
Support the sales cycle: RFP/RFI responses, client presentations, negotiations, and solution defense stages.</li><li>
Articulate TCO reduction, operational efficiency, automation gains, and strategic value.</li><li>
Design transition and transformation plans for multi-year managed service contracts.</li></ul>
Application Managed Services (AMS) Solutioning<ul><li>
Define AMS offerings covering incident, enhancement, release management, DevOps support, and performance monitoring.</li><li>
Map application portfolios, identify modernization opportunities, and outline delivery models (ITIL/DevOps/Agile).</li><li>
Work with clients to optimize application footprints, reduce technical debt, and improve application stability.</li><li>
Align AMS offerings with global NTT DATA application service capabilities (legacy, ERP, cloud-native, integration, etc.).</li></ul>
Application Testing &amp; Quality Engineering<ul><li>
Design managed testing services including:</li><li>
Functional testing</li><li>
Automation testing</li><li>
Performance testing</li><li>
Security testing</li><li>
Regression and continuous testing models</li><li>
Utilize NTT DATA&rsquo;s global QE accelerators, frameworks, automation suites, and offshore testing labs.</li><li>
Define service models for continuous testing in DevOps environments.</li></ul>
Talent, Skills &amp; Resource Management (Client-Facing)<ul><li>
Conduct skill-gap assessments and workforce capability evaluations with client stakeholders.</li><li>
Work with clients to define needed skillsets, staffing models, and hybrid delivery options.</li><li>
Support interviewing, resource selection, and onboarding processes for managed services teams.</li><li>
Leverage NTT DATA&rsquo;s global talent pool for specialized skills (cloud, cybersecurity, DevOps, application, testing).</li></ul>
Collaboration with Global Delivery Centers<ul><li>
Define seamless operating models integrating UAE onshore teams with NTT DATA&rsquo;s offshore/nearshore delivery centers.</li><li>
Establish clear workflows for ticket routing, escalations, 24/7 monitoring, reporting, and governance.</li><li>
Ensure global delivery compliance with SLAs, KPIs, contract terms, and quality metrics.</li><li>
Drive continuous improvement initiatives using automation, analytics, and AI-driven operations.</li></ul>
Governance, Compliance &amp; Service Excellence<ul><li>
Establish governance models: monthly/quarterly service reviews, performance dashboards, SLA reporting.</li><li>
Ensure adherence to industry frameworks such as ISO, NIST, MITRE, ITIL, COBIT, Agile/DevOps.</li><li>
Identify operational gaps and propose optimization or transformation initiatives.</li><li>
Design customer journey maps and operational maturity models.</li></ul></div><div>
To thrive in this role, you need to have:<ul><li>
Strong understanding of IT Infrastructure, NOC operations, endpoint management</li><li>
Cybersecurity operations, SIEM/SOAR/EDR/XDR platforms</li><li>
Public cloud operations (Azure, AWS)</li><li>
Application support/AMS, application modernization</li><li>
Testing services and automation tooling</li><li>
ITSM, ITIL, and operational governance</li><li>
Familiarity with RMM/NMS tools, ticketing systems, SIEM/SOAR, DevOps toolchains, and automation frameworks</li><li>
Experience designing large-scale managed service financial models and pricing structures.</li><li>
Ability to translate technical service operations into business value and outcome-based models.</li><li>
Strong commercial acumen in multi-year service contracts and transformation deals.</li><li>
Skilled in RFP response writing, proposal creation, bid defense, and negotiation.</li></ul></div><div>
Academic qualifications and certifications:<ul><li>
Bachelor&rsquo;s degree or equivalent in Information Technology or Business Administration or related field.</li><li>
ITIL certification is advantageous.</li></ul></div><div>
Required experience:<ul><li>
8 &ndash;15+ years in Managed Services, MSP/MSSP, Application Services, or Service Architecture roles.</li><li>
Prior experience driving large enterprise managed service deals in the UAE is highly preferred.</li><li>
Strong exposure to global/offshore delivery operations.</li><li>
Certifications in cloud, cybersecurity, ITIL, or applications (Azure/AWS, ITILv4, CISSP, PMP, etc.) are beneficial</li><li>
Strong communication and stakeholder management skills.</li><li>
Ability to operate in fast-paced pre-sales environments.</li><li>
Analytical thinker with strong documentation and solutioning capabilities.</li><li>
Collaborative and able to lead cross-regional delivery teams.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Managed Services Solutions Leader

Mace Group

<div>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The project:
Mace is providing client-side secondment consultants and PMC services across a significant portfolio of high-value mixed-use developments inclusive of significant infrastructure. The projects are at various stages of the development cycle and need to be managed through planning, design, procurement, and delivery.
You&rsquo;ll be responsible for:<ul><li>
Providing strategic-level leadership and working with the client and project stakeholders on all key project matters.</li><li>
Champion safety, well-being, and inclusivity, embedding a culture of care and compliance across all project stages.</li><li>
Drive governance and performance and reporting while promoting sustainable practices.</li><li>
Embeds innovation, sustainability, and service excellence into every stage of delivery.</li><li>
Delivering from project inception/brief, through design development and planning, contractor procurement, and the construction phase in accordance with the overall delivery program and agreed project milestones.</li><li>
Ensuring the successful delivery of key assignments and defined business areas, providing strategic direction, and monitoring delivery aligned with the overall vision and objectives.</li><li>
Overseeing the budgets, risks, and sequencing to optimise programme outcomes.</li><li>
Supervising and mentoring teams, enabling collaboration and continuous improvement across all project phases.</li><li>
Embedding innovation, sustainability, and service excellence into every stage of delivery.</li></ul>
You&rsquo;ll need to have:<ul><li>
A degree qualification with relevant technical expertise in infrastructure and master planning.</li><li>
Proven Dubai experience and strong knowledge of RTA, TIS, and infrastructure systems.</li><li>
Strong understanding of strategic project planning, master planning, and detailed understanding of infrastructure.</li><li>
Substantial experience in the successful delivery phase of projects and programmes in the consultancy sector from all infrastructure perspectives.</li><li>
Exceptional leadership and stakeholder management with commercial and risk management skills.</li></ul>
Our values
Safety first - Going home safe and well: We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.
Client focus - Deliver on our promise: We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.
Integrity - Always do the right thing: We influence positive outcomes within our industry while always aligning with our compliance obligations.
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation. 
We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
#LI-On-site</div>

Infrastructure Director

DICETEK LLC

<div><ul><li>Experience and good knowledge of CMMS or EAM application framework and modules.
</li><li>Provides technical and procedural direction and/or support to CMMS/EAM users.</li><li>
Has a clear understanding of preventive, corrective and predictive maintenance concepts.</li><li>
Communicates, consults, and coordinates with various groups, business stakeholders, and management to ensure appropriate integration of processes and modules.</li><li>
Highly ethical, disciplined and organized with an analytical mindset.</li><li>
Proficient with MS Office applications (i.e., Excel, Word, PPT, Teams, Power BI, etc&hellip;).</li><li>
Experience with Asset data collection and Database management.</li><li>
Has a sense of urgency with deadlines and drives objectives with increasing challenges.
</li><li>Awareness of MEP infrastructure equipment related to data centre operations.</li><li>
Good understanding of Maintenance planning and scheduling.</li><li>
Self-disciplined and capable of working independently and as part of a diverse team. Good team player with excellent communication skills.</li><li>
Ability to QA &amp; QC data to meet quality and integrity requirements and report on findings.
</li><li>Ability to train users on assets data collection/surveying process.
</li><li>Good project management skills in delivering timely, quality, and cost tasks.</li><li>
Excellent investigative skills to flag gaps/inconsistencies and draw action items for remediation.
</li></ul>Ability to travel to work on assignments/projects and/or attend meetings. 
Essential skills:
Systems administration experience in the CMMS/EAM programme is a minimum requirement.
Experience in developing and administering a preventive and corrective maintenance programme.
Initiative-taker and disciplined, able to work independently and willing to work within tight deadlines to meet business requirements
General MS Office software experience with a heavy focus on spreadsheet data entry/management.
Excellent reporting skills: Excel, Power BI, etc.&hellip;
Excellent command of English (both spoken and written).
Able to travel regularly to work on projects or attend meetings.
Experience and knowledge of Database Administration.</div>

Infrastructure Asset Management Administrator

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

The First Group Hospitality

<div>
 Be part of an iconic hospitality landmark
 
 
 Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
 
 
 Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for
 
 Best International Hotel Architecture
 
 and
 
 Best Hotel Architecture Arabia
 
 . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
 
 
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
 
 
 
 About The First Group Hospitality
 
 
 
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 
 
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 
 
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 
 
 
 IT Systems Operations and Maintenance
 
 
 
 <ul>
 <li>
 Monitor and maintain hotel&rsquo;s IT infrastructure, including servers, workstations, networks, and peripherals to ensure uninterrupted operations.
 </li>
 <li>
 Ensure the smooth operation of all critical hardware &amp; applications.
 </li>
 <li>
 Implement regular system updates, patches, and security protocols to maintain system integrity.
 </li>
 <li>
 Align performance with an established matrix, with regular evaluations against predefined targets.
 
 
 
 </li>
 </ul>
 
 Managing New Projects and Technology Initiatives
 
 
 
 <ul>
 <li>
 Plan, execute, and oversee IT projects and technology upgrades as assigned by the Cluster IT Manager and the senior leadership.
 </li>
 <li>
 Collaborate with relevant stakeholders to define project scope, objectives, and deliverables.
 </li>
 <li>
 Ensure all IT projects are completed on time, within budget, and meet quality standards.
 </li>
 <li>
 Evaluate and recommend innovative technology solutions to improve operations and guest experiences.
 </li>
 <li>
 Each IT Executive will be assigned to a cluster and will be expected to support IT operations within their cluster when a team member is on vacation.
 
 
 
 </li>
 </ul>
 
 Technical Support
 
 
 
 <ul>
 <li>
 Provide prompt technical support to staff and guests, addressing issues related to hardware, software, and connectivity.
 </li>
 <li>
 Address and resolve IT-related incidents within predefined service levels.
 </li>
 <li>
 Maintain detailed documentation of support activities in line with company policies.
 </li>
 <li>
 Provide training and technical guidance to team members and end-users.
 
 
 
 </li>
 </ul>
 
 Network Administration
 
 
 
 <ul>
 <li>
 Manage and maintain LAN, WAN, and Wi-Fi networks to ensure uninterrupted service.
 </li>
 <li>
 Configure and monitor network devices to ensure optimal performance and security.
 </li>
 <li>
 Conduct regular security checks and audits to prevent unauthorized access and mitigate risks.
 </li>
 <li>
 Collaborate closely with TFG Infrastructure and Cyber Security team to identify and mitigate security vulnerabilities.
 
 
 
 </li>
 </ul>
 
 Guest IT Support
 
 
 
 <ul>
 <li>
 Address guest complaints and requests related to technology services, such as Wi-Fi and in-room entertainment systems.
 </li>
 <li>
 Work with other departments to enhance guest satisfaction through technology-driven solutions.
 
 
 
 </li>
 </ul>
 
 Data Security and Compliance
 
 
 
 <ul>
 <li>
 Implement and enforce data security measures, including regular backups and disaster recovery processes, while complying with company IT policies, local regulations, and industry standards for data protection.
 
 
 
 </li>
 </ul>
 
 Asset and Inventory Management
 
 
 
 <ul>
 <li>
 Maintain an accurate inventory of IT assets, ensuring proper tagging and documentation.
 </li>
 <li>
 Assist in the procurement, installation, and configuration of IT equipment and software.
 
 
 
 </li>
 </ul>
 
 Collaboration and Communication
 
 
 
 <ul>
 <li>
 Coordinate with the Cluster IT Manager, departments heads, and external vendors to align IT services with business objectives.
 </li>
 <li>
 Participate in IT projects and contribute to the company&rsquo;s technology advancements and initiatives.
 
 
 
 </li>
 </ul>
 
 Performance Metrics
 
 
 
 <ul>
 <li>
 Achievement of system uptime targets.
 </li>
 <li>
 Timeliness and efficiency in resolving IT issues.
 </li>
 <li>
 Guest and staff satisfaction scores related to IT services.
 </li>
 <li>
 Successful and timely completion of IT projects and technology initiatives.
 </li>
 <li>
 Adherence to IT budget and cost controls.
 </li>
 <li>
 Compliance with security and operational protocols.
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 At least 2 years of experience in an IT support or IT specialist role, preferably within the hospitality industry.
 </li>
 <li>
 Strong understanding of hotel systems, including PMS, POS, and booking platforms.
 </li>
 <li>
 Knowledge of network infrastructure, server management, and cybersecurity protocols.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple properties and prioritize tasks effectively.
 </li>
 <li>
 Certification in IT-related fields (e.g., Microsoft, Cisco, ITIL) is a plus.
 </li>
 </ul>
</div>

IT Specialist

Explore 3780+ It infrastructure manager in Dubai this December. Find roles across top companies and apply now to boost your career.