operations manager Jobs in Dubai United Arab Emirates

operations manager

office manager Jobs in Dubai United Arab Emirates

office manager

operation manager Jobs in Dubai United Arab Emirates

operation manager

operations executive Jobs in Dubai United Arab Emirates

operations executive

operations supervisor Jobs in Dubai United Arab Emirates

operations supervisor

it operations manager

DXC Technology

Job Description:The Service Manager has a daily operations responsibility to run and manage the processes execution (i.e. Incident, Change, Problem Management and Capacity Management).Ensure delivery teams are aware of all the processes, procedures and available documentation.Participate to internal delivery reviews and meetings, drives delivery toward excellence and proactivity.CommunicationInterfacing with the client IT Leadership and VIP community members.Interfacing with Customer counterparts (Process owners, Service Management Function).Communicate service status and issues to Client IT Leadership.Incident ManagementManage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.o Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.o Escalate incidents as necessary according to established escalation processes.o Communicate incident status, impact, and resolution progress to stakeholders, including users and management.o Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.o Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.o Develop and deliver training on incident management processes and tools to IT staff.o Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.Skills &amp; Requirementso Expertise in incident management and coordination.o Strong analytical and problem-solving skills.o Excellent communication and interpersonal skills.o Ability to work under pressure and manage high-stress situations.o Strong organizational and multitasking skills.

On-site - Incident Manager

Luxe Getaways Holiday Homes LLC

What’s the job?The Assistant IT Manager is responsible for supporting the operational IT initiatives across thedifferent business verticals in The Group Vintage including hospitality.This role ensures smooth IT operations, system reliability, data security, and compliance whiledelivering high-quality support to associates and guests. The role requires balancing corporateIT governance with hotel operational needs, ensuring technology enhances both businessproductivity and guest experience.Your day-to-dayIT Operations & Service Delivery▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.▪ Supervise the IT helpdesk and technical team for timely resolution of incidents andrequests.▪ Implement best practices in incident, change, and problem management.▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).▪ Manage IT ticketing system and generate performance reports for management.▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.Systems & Applications Management▪ Oversee hotel-specific applications including:▪ PMS (Opera, SAAS and cloud platform solutions)▪ POS systems (Micros, Symphony, etc.)▪ Door Lock Systems, CCTV, IPTV, and PABX.▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).▪ Coordinate upgrades, patch management, and licensing compliance.Network & Infrastructure▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).▪ Monitor IT infrastructure performance and implement proactive maintenance.▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staffand guests.Cybersecurity & Compliance▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.▪ Conduct periodic vulnerability assessments and tests.▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).▪ Implement access control, backup & disaster recovery strategies.▪ Manage cybersecurity awareness training and systems application training for staff.▪ Conducting regular PCI audits and Maintain Records.Project Management▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloudmigration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).▪ Coordinate with external vendors, consultants, and service providers.▪ Track project progress, budgets, and report updates to management.▪ Support group-wide digital transformation initiatives.Leadership & Staff Development▪ Supervise and mentor IT officers at both corporate and hotel sites.▪ Act as deputy to the Group head of IT during absence.▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,Front Office).▪ Foster continuous learning by supporting IT staff training and certifications.Guest & Staff Experience (Hotel-Specific)▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate withoutdisruption.▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.

Assistant IT Manager

Findr

We are seeking a dynamic Senior IT Manager to lead the strategic direction, innovation, and operational excellence of our IT function. This role will drive the modernization of infrastructure, digital workflows, data analytics, and enterprise systems (especially SAP), ensuring IT is a value-adding business partner across all departments.Key ResponsibilitiesIT Strategy & Vision<ul><li>Define and lead the IT roadmap aligned with business objectives, focusing on operational efficiency, automation, and data-driven decision-making.</li><li>Integrate IT into strategic planning cycles to transform technology into a competitive advantage.</li></ul>People Leadership & Development<ul><li>Build, lead, and upskill a collaborative IT team that is customer-oriented, agile, and accountable.</li><li>Implement career paths, mentorship, and succession planning to strengthen IT capabilities.</li></ul>Enterprise Systems (SAP & Digital Tools)<ul><li>Oversee SAP ECC (FICO, SD, MM, PP) performance and integrations.</li><li>Support transition toward intelligent automation (IBM CP4BA or equivalent) and digital workflows.</li><li>Govern SAP TMS, configuration change controls, and release cycles.</li></ul>Business Intelligence & Data Enablement<ul><li>Partner with business and finance to deliver actionable dashboards, KPIs, and predictive insights (Power BI, SAP BI, or equivalent).</li><li>Enable self-service reporting with robust data security and performance.</li></ul>Cybersecurity & Compliance<ul><li>Develop and implement cybersecurity policies (access control, endpoint protection, DR, incident response).</li><li>Prepare for IT audits and enforce frameworks like ISO 27001, NIST.</li></ul>IT Operations & Infrastructure<ul><li>Oversee IT support services, networks, servers (on-prem & cloud), backups, and endpoint lifecycle.</li><li>Manage ITSM processes, SLAs, and user satisfaction.</li></ul>Project Management & Transformation Delivery<ul><li>Plan and execute strategic IT projects across departments.</li><li>Manage external vendors/consultants to ensure delivery on scope, cost, and quality.</li></ul>Vendor & Budget Management<ul><li>Define vendor strategy, negotiate contracts, and monitor SLAs.</li><li>Lead IT budgeting with a focus on cost optimization and scalable investments.</li></ul>Change Management & Stakeholder Communication<ul><li>Act as a partner to senior leadership, driving adoption of technology.</li><li>Communicate IT priorities, risks, and success metrics transparently.</li></ul>Qualifications & SkillsEducation<ul><li>Bachelor’s in Computer Science, Information Systems, or Engineering (Master’s is a plus).</li></ul>

Senior IT Manager

Visioneers

<div>
 
 Position Summary
 
 
 
 
 Job Description - IT Director
 
 
 
 We are seeking a highly skilled
 
 IT Director
 
 to lead and oversee the full spectrum of IT operations, infrastructure, and digital transformation initiatives across multiple entities within the group. The IT Director will be responsible for managing internal systems, supervising vendors, ensuring cybersecurity and compliance, and aligning IT strategy with organizational goals. This role requires a balance of
 
 strategic leadership
 
 and
 
 hands-on technical expertise
 
 to drive efficiency, security, and innovation across the organization.
 
 
 
 Key Responsibilities
 
 
 
 
 Leadership &amp; Strategy
 
 
 
 <ul>
 <li>
 Define and execute the IT strategy in alignment with business objectives, reporting directly to the COO
 </li>
 <li>
 Provide leadership and mentorship to a team of IT professionals, fostering a culture of accountability and innovation
 </li>
 <li>
 Advise senior management on emerging technologies and digital transformation opportunities
 </li>
 <li>
 Ensure standardized IT governance and policies are applied consistently across all entities
 
 
 </li>
 </ul>
 
 Infrastructure &amp; Systems Oversight
 
 
 
 <ul>
 <li>
 Oversee the management and optimization of infrastructure (servers, storage, networking, firewalls, UPS, and NAS systems)
 </li>
 <li>
 Ensure effective operation of Google Workspace and Office 365 environments, Active Directory, including domain, user, and email management
 </li>
 <li>
 Supervise management of Wi-Fi systems, IP telephony, printer management, CCTV, access control, and biometric attendance systems
 
 
 </li>
 </ul>
 
 Vendor &amp; Budget Management
 
 
 
 <ul>
 <li>
 Lead vendor selection, contract negotiations, and performance monitoring for IT service providers and technology solutions
 </li>
 <li>
 Oversee IT budgeting, cost optimization, and procurement in close collaboration with Finance and Procurement teams
 </li>
 <li>
 Manage subscriptions, licenses, and IT asset lifecycle management
 
 
 </li>
 </ul>
 
 Cybersecurity &amp; Compliance
 
 
 
 <ul>
 <li>
 Establish and enforce IT policies, security standards, and compliance frameworks
 </li>
 <li>
 Oversee deployment and management of security tools (e.g., device protection, firewalls, backup solutions)
 </li>
 <li>
 Ensure data protection, disaster recovery, and business continuity measures are in place
 
 
 </li>
 </ul>
 
 Application &amp; Cloud Management
 
 
 
 <ul>
 <li>
 Oversee cloud environments and applications including Azure Portal, Hosting providers, DNS, backups
 </li>
 <li>
 Manage web hosting, task management software, and source control
 </li>
 <li>
 Lead the implementation and management of Oracle Fusion applications, ensuring successful deployment, integration, and adoption across entities
 </li>
 <li>
 Coordinate with vendors for software development, integrations, and enterprise applications
 
 
 </li>
 </ul>
 
 End-User &amp; Operations Support
 
 
 
 <ul>
 <li>
 Ensure IT systems support smooth day-to-day operations, including smart TVs, conferencing systems, and meeting room booking systems
 </li>
 <li>
 Drive continuous improvement of IT service delivery and user satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred)
 </li>
 <li>
 Minimum 10 years of progressive IT experience, including at least 5 years in IT leadership roles
 </li>
 <li>
 Proven track record in IT infrastructure of large organizations, vendor management, and cybersecurity
 </li>
 <li>
 Strong knowledge of enterprise IT operations, networking, cloud services, and IT governance frameworks
 </li>
 <li>
 Experience managing budgets, procurement, and cross-functional collaboration with finance and business teams
 </li>
 <li>
 Excellent leadership, project management, decision-making, and communication skills
 </li>
 <li>
 UAE National is required for this role
 
 
 </li>
 </ul>
 
 Location &amp; Work Mode
 
 
 
 <ul>
 <li>
 On-site role, based in Dubai, United Arab Emirates
 </li>
 <li>
 Group-wide responsibility, covering IT operations and strategy across multiple entities
 </li>
 </ul>
</div>

IT Director ( Arabic Speaker )

Client of RFS Hr Consultancy

Responsibilities:
<ul>
<li>Oversee IT infrastructure, network, and security operations.</li>
<li>Implement cloud migration and data center strategies.</li>
<li>Manage vendor relationships and IT service delivery.</li>
<li>Ensure system uptime, security, and data integrity.</li>
<li>Lead a team of system administrators and support engineers.</li>
</ul>

IT Infrastructure Manager

Mars Investment LLC

Strategic IT Management • Develop and implement the company’s IT strategy in alignment with organizational goals. • Manage annual IT budgets and optimize costs through efficient vendor and asset management. Infrastructure & Network Management • Oversee server infrastructure (on-premise & cloud), firewalls, VPNs, and security protocols. • Ensure 24/7 uptime and availability of systems across global branches. • Lead the design and upgrade of network architecture to support scalability and redundancy. Cybersecurity & Data Protection • Implement and maintain cybersecurity policies, data backup, and disaster recovery plans. • Conduct periodic security audits and risk assessments to protect company data. Systems Administration & Applications • Manage all enterprise systems including ERP (e.g., SAP, Oracle, Microsoft Dynamics), CRM, HRIS, and email platforms (e.g., Microsoft 365 / Google Workspace). • Ensure smooth integration of new systems and oversee software license compliance. User Support & Service Delivery • Manage helpdesk operations to deliver timely IT support to internal users across regions. • Establish and monitor IT SLAs, performance metrics, and escalation procedures. Team Leadership & Vendor Coordination • Lead and mentor IT teams across multiple offices; ensure knowledge sharing and skill upgrades. • Coordinate with third-party vendors, ISPs, and hardware/software suppliers. Innovation & Compliance • Drive automation, cloud migration, and digitalization projects. • Ensure IT compliance with ISO 27001, GDPR, and local UAE data regulations. • Evaluate emerging technologies and make recommendations for adoption. Reporting & Documentation • Prepare periodic IT performance and audit reports for senior management. • Maintain accurate IT asset registers, documentation, and policies.

IT Lead

1inch

<div>
 1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond.
 
 
 So if you&rsquo;re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team.
 
 
 
 Location: We hire with a focus on Dubai and Europe. For this role, we prefer candidates who are either based in Dubai or working remotely within +/- 4 hours GST time.
 
 
 
 As our Governance Operations Manager, you'll be at the heart of our mission to decentralise the 1inch DAO. We're seeking a self-motivated individual with a passion for DeFi and a strong attention to detail. This role is a unique opportunity to directly impact the future of our governance by ensuring operational excellence, transparency, and a smooth process for our community members.
 
 
 You will drive the design and execution of our governance systems, blending technical oversight with community coordination. Your work will empower the DAO through robust tooling, data-driven decision-making, and risk-aware governance practices. We need someone who is proactive in problem-solving and who can clearly communicate complex concepts to a diverse audience. If you're driven to make a tangible impact and thrive in a collaborative environment, this is the role for you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and implement governance processes to enhance DAO efficiency and decentralisation
 </li>
 <li>
 Manage the full lifecycle of proposals, from initial submission through to implementation and tracking
 </li>
 <li>
 Oversee the grant program, from coordinating technical reviews to monitoring deliverables and ensuring timely reporting
 </li>
 <li>
 Facilitate stakeholder engagement, supporting communication with delegates and contributors, and organising governance calls
 </li>
 <li>
 Drive community engagement by launching initiatives to increase DAO participation and promoting transparency and inclusivity in governance
 </li>
 <li>
 Develop and maintain clear governance documentation and knowledge bases
 </li>
 <li>
 Coordinate with delegates, core contributors, and the wider community to ensure alignment on all governance initiatives
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A proven track record in operations or project management, specifically within the DeFi or Web3 space
 </li>
 <li>
 Experience in DAO governance and a demonstrated ability to design and implement effective governance processes
 </li>
 <li>
 Practical experience in proposal management, from the initial submission to tracking its full implementation
 </li>
 <li>
 Hands-on experience managing a grants programme, including coordinating technical reviews and tracking deliverables
 </li>
 <li>
 A background in stakeholder management, with a proven ability to coordinate with delegates, core contributors, and the wider community
 </li>
 <li>
 Experience with governance tooling and managing documentation platforms
 
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Technical Documentation Platforms (Docusaurus preferred)
 </li>
 <li>
 Collaboration Tools (Github, project management software)
 </li>
 <li>
 Analysing and improving existing workflows to enhance efficiency and decentralisation
 </li>
 <li>
 Communication &amp; Facilitation: Excellent written and verbal communication skills, including running productive governance calls and mediating discussions
 </li>
 <li>
 Strategic Thinking: Launching initiatives that increase community participation and engagement
 </li>
 <li>
 Analytical Skills: Collecting and using data to shape governance improvements and track proposal outcomes
 </li>
 <li>
 Stakeholder Management: Fostering a transparent and inclusive environment, ensuring alignment among diverse stakeholders
 </li>
 <li>
 Attention to Detail: Creating and maintaining clear, accurate governance records and documentation with meticulous attention to detail
 
 
 
 
 </li>
 </ul>
 
 Why work with us?
 
 
 
 
 <ul>
 <li>
 Join a dynamic, creative team in a fast-paced and supportive environment
 </li>
 <li>
 Innovation and Collaboration in web3 tech are core to our succes
 </li>
 <li>
 We&rsquo;re open to new ideas &mdash; if you&rsquo;ve got a vision, pitch it and make it happen
 </li>
 <li>
 Enjoy competitive pay that matches your skills and experience
 </li>
 <li>
 Be part of a company that&rsquo;s shaping the future of DeFi
 </li>
 <li>
 Take time when you need it &mdash; we offer unlimited vacation days
 </li>
 <li>
 Get fully compensated for your work gear &mdash; we&rsquo;ll set you up for success
 </li>
 <li>
 Travel with us! We host an annual team retreat at a top international location
 </li>
 <li>
 Click here to explore what life is like working at 1inch Labs!
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Governance Operations Manager

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