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administrative customer virtual entry-level admin assistant Jobs in Jeddah Saudi Arabia

administrative customer virtual entry-level admin assistant (copy) Jobs in Jeddah Saudi Arabia

associate lead - service management (sm4) Jobs in Jeddah Saudi Arabia

it second level support senior specialist 2023286

Nahdi

<div>Provide advanced technical support and problem resolution for complex issues that are not resolved by the first line of support call center specialists.
Accountabilities
<ul><li>Investigate and resolve complex technical issues escalated from Level 1 support to ensure they are resolved within the set SLAs.
</li><li>Develop deep technical expertise in specific applications, technologies and systems to be able to resolve issues rising from them without the need to refer to the applications team to increase their efficiency and focus.
</li><li>Collaboration with Level 1 Support, through updating level 1 support with tickets resolution status and steps followed through working closely with Level 1 support to provide guidance on complex issues.
</li><li>Support processes improvements to enhance efficiency and effectiveness through working aside to department head, and continuously ensuring moderating between rising issues from level 1 support and finding root cause solutions with the applications department to end them.
</li><li>Participate in IT projects testing and piloting phase, bringing technical expertise and insights.
</li><li>Handle vendor Coordination and liaise with external and internal third level of support for advanced support and problem resolution.
</li><li>Generate reports on incident trends and root cause analyses to reduce repeated issue and contribute to and maintain an advanced internal knowledge base for IT support team reference.
</li><li>Collaborate with the applications department team for cases that need further escalation or support to get things resolved on time.
</li><li>Train and share technical knowledge and experience with level one support team to build their acumen on frequent tickets and issues.
</li></ul>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 9:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education 
</div><div><ul><li>BSc in IT preferably in Computer Science 
</li></ul></div></div> 
<div><div>Experience &amp; Skills 
</div><div><ul><li>3+ years of Experience in IT support, with a focus on retail systems.
</li><li>Working knowledge of best practices in information technology management.
</li><li>Experience in project management methodologies.
</li><li>ITIL and service management background.
</li>Preferred to have advanced certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or similar. SQL skills, DBA skills. 
<li>
</li></ul></div></div> 
<div><div>Languages 
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

IT Second Level Support Senior Specialist (2023286)

<div>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for an IT Project Support Specialist to support the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.
The IT Project Support Specialist to install and maintain computer software, hardware, networks, and operating systems at the project site. This role will provide technical support to the project and ensure optimal use of systems and networks.
Responsibilities:
<ul><li>Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues</li><li>
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues</li><li>
Coordinate with users for the replacement of aged PCs</li><li>
Follow KBR Global procedures and regional work instructions for delivery of IT services</li><li>
Complete the configuration (build) and delivery of desktop hardware to end users on site</li><li>
Support of printing services</li><li>
Provide completion of Desktop moves, installs and demobilizations</li><li>
Complete desktop patching and cable work to schedule (not structured cabling)</li><li>
Support conference and meeting rooms as required</li><li>
Complete manual installation of software as required and when approved</li><li>
Maintain good communication with KBR end users, customers, and KBR IT regional teams</li><li>
Provide guidance to end-users and customers regarding company policies and best practices for IT</li><li>
Ensure delivery of IT services follows KBR global procedures and regional work instructions</li><li>
Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes</li><li>
Provide appropriate support of voice services, associated with the Global Voice Team</li></ul>
Qualifications:<ul><li>
HS diploma or local equivalent</li><li>
7 + years of experience within Information Technology</li><li>
Proven experience as a hands-on IT Project Support Specialist within a project site environment</li><li>
Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)</li><li>
In depth understanding of diverse computer systems &amp; networks</li><li>
Proven ability to ensure security and privacy of networks &amp; computer systems</li><li>
Excellent diagnostic and problem-solving skills</li><li>
Strong customer focus to respond quickly to customer needs</li><li>
Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers</li><li>
Work requires professional English written and strong verbal communication and interpersonal skills</li><li>
Ability to create strong working relationships with global stakeholders</li><li>
Successfully manage tight timelines</li><li>
Ability to successfully work in a multicultural environment</li></ul><div>
Belong. Connect. Grow. with KBR!</div></div>

IT Project Support Specialist

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

Clyde & Co

<div>
 
 Associate - IP
 
 
 
 Due to the continued growth of our Intellectual Property (IP) and Technology Media and Telecommunications (TMT) practice, we now have a newly created vacancy for a qualified lawyer. The ideal candidate will have an extensive commercial background, gained within a large-scale international or regional top tier firm and significant exposure to IP/TMT issues.
 
 
 
 Job Requirements
 
 
 
 This is a non-contentious role within the broader IP/TMT team and the main responsibilities will involve:
 
 
 <ul>
 <li>
 Advising on the protection, registration (excluding prosecution) and licensing of patents, copyright and trademarks, drafting and negotiating a range of commercial contracts including IP licences.
 </li>
 <li>
 Carrying out research on TMT legal issues including telecoms and media regulation, cloud computing, software development and licensing, content distribution, e-commerce, mobile payments, data protection and cybersecurity.
 </li>
 <li>
 Advising clients on the identification and ability to protect the full spectrum of IP rights, including knowledge of the registration process. The role will not involve any IP prosecution capability.
 </li>
 <li>
 Drafting, reviewing and negotiating stand-alone IP agreements including IP licences and franchise agreements.
 </li>
 <li>
 Drafting, reviewing and negotiating IP provisions within a wide range of other commercial agreements in the hospitality, education and projects and construction sectors.
 </li>
 <li>
 Supporting M&amp;A and corporate transactions and other wider projects with specialist IP and TMT due diligence, research and ancillary contracts.
 </li>
 <li>
 Drafting advice to clients on IP and TMT legal issues.
 </li>
 <li>
 Drafting various commercial agreements covering supply, distribution, consultancy and advertising.
 </li>
 <li>
 Supporting the TMT team on larger-scale technology procurement, transformational IT and outsourcing projects.
 </li>
 <li>
 Assisting with the preparation and delivery of proposals, pitches, presentations and legal training materials.
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 The ideal candidate will have:
 
 
 <ul>
 <li>
 Bilingual (Arabic/English)
 </li>
 <li>
 A PQE level of 3-5 years post qualification experience;
 </li>
 <li>
 A strong academic background, training and experience gained with a well-recognised firm or business;
 </li>
 <li>
 2:1 (or higher) degree classification (or equivalent).
 </li>
 <li>
 Training and experience gained from a large-scale international or regional top tier firm, with an established presence in the IP/TMT sector;
 </li>
 <li>
 A genuine interest in developing their career with the leading IP/TMT practice in the Middle East;
 </li>
 <li>
 Good drafting skills with a keen attention to detail, preferably with experience in drafting basic commercial contracts (e.g. NDAs) and the ability to contribute to more complex agreements;
 </li>
 <li>
 Experience in carrying out detailed and methodical legal research using available resources;
 </li>
 <li>
 Experience in liaising with and co-ordinating advice from foreign correspondent counsel in the Middle East would be an advantage;
 </li>
 <li>
 Confidence and initiative with a keenness to assume responsibility, work independently and take a pro-active and commercial approach to solving issues;
 </li>
 <li>
 Strong interpersonal skills and an interest in marketing and business development;
 </li>
 <li>
 Clear and demonstrable commitment to developing your career in the Middle East;
 </li>
 <li>
 Experience in drafting pitches and proposal documents for legal work would be an advantage; and
 </li>
 <li>
 Experience in the preparation of legal training material and/or delivery of training seminars or lectures would be an advantage.
 
 
 </li>
 </ul>
 
 The Firm
 
 
 
 When you work at Clyde &amp; Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
 
 
 
 Our Commitment
 
 
 
 Clyde &amp; Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
 
 
 
 A Note on Privacy
 
 
 
 Please take a moment to read our privacy notice. This describes what personal information Clyde &amp; Co (we) may hold about you, what it&rsquo;s used for, how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde &amp; Co are aware of this privacy notice.
 
 
 This is the job description as constituted at present; however, Clyde &amp; Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
 
 
 
 
 الشركة
 
 
 
 
 
 عند انضمامك إلى شركة كلايد أند كو، تصبح جزءًا من فريق عالمي يضم 500 شريك، و2400 محامٍ، و3200 متخصص قانوني، وأكثر من 5500 موظف فيما يقارب 70 مكتباً وفرعاً حول العالم
 
 
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 تشكل قيمنا المبادئ التي توجه قراراتنا، وتوحدنا في مساعينا، وتعزز جودة أدائنا سواء تجاه عملائنا أو شركتنا. نعمل بروح الفريق الواحد، ونتميّز في خدمة عملائنا، ونحتفي بالاختلاف، ونتصرف بجرأة.
 
 
 
 
 نلتزم بالعمل بمسؤولية من خلال السعي نحو بناء قوة عاملة متنوعة وشاملة تعكس المجتمعات والعملاء الذين نخدمهم. كما نكرس جهودنا لتوفير بيئة تمكّن الجميع من تحقيق إمكاناتهم الكاملة، وتسخير مهاراتهم القانونية والمهنية في دعم مجتمعاتهم. نُجسّد هذا الالتزام من خلال تقديم الخدمات القانونية المجانية، والمشاركة في الأعمال التطوعية، وبناء شراكات خيرية، إلى جانب تقليل أثرنا البيئي، بما في ذلك التزامنا بمعيار صافي الانبعاثات الصفرية ووضع أهداف طموحة لخفض الانبعاثات.
 
 
 
 
 
 التزامنا
 
 
 
 
 
 تفخر كلايد أند كو بكونها شركة ملتزمة بمبادئ تكافؤ الفرص. تشجعنا
 
 
 قيمنا
 
 
 على دعم العدالة، والاحتفاء بالتنوع، ورفض جميع أشكال التمييز في بيئة العمل، بما يتيح لكل فرد فرصة التميز والنجاح في مسيرته المهنية. ولذلك، نرحب بجميع طلبات التوظيف من الأفراد المؤهلين، بغض النظر عن خلفياتهم أو هوياتهم.
 
 
 للتعرّف على خطوات عملية المقابلة لدينا
 
 
 .
 
 
 
 
 
 ملاحظة بشأن الخصوصية
 
 
 
 
 
 نرجو منك تخصيص بعض الوقت لقراءة
 
 
 إشعار الخصوصية
 
 
 الخاص بنا، والذي يوضح البيانات الشخصية التي قد تحتفظ بها الشركة، وأغراض استخدامها، وآلية جمعها، وحقوقك بصفتك صاحب بيانات وطرق التواصل معنا.
 
 
 
 
 إذا كنت تقدم مرشحاً بالنيابة عن وكالة توظيف شريكة، فإن من مسؤوليتك الأساسية والضرورية التأكد من أن المرشح المتقدم للعمل لدى
 
 
 الشركة قد اطّلع على هذا الإشعار
 
 
 .
 
 
 
 
 يرجى ملاحظة أن هذا الوصف الوظيفي يعكس الوضع الحالي، إلا أن شركة
 
 
 كلايد آند كو تحتفظ بحقها في تعديله بشكل معقول بما يتماشى مع احتياجات العمل المتغيرة
 
 
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</div>

Associate

<div>Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.
Accountabilities
<ul><li>Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
</li><li>Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
</li><li>Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
</li><li>Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
</li><li><div>Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.
</div></li><li><div>Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.
</div></li><li><div>Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy.
</div></li><li><div>Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
</div></li><li><div>Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery
</div></li></ul>Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education 
</div><div><ul><li>BSc in IT (preferably in MIS Systems Design) or related field. 
</li></ul></div></div> 
<div><div>Experience 
</div><div><ul><li>3+ years in an IT applications function with preference for retail or related industry. 
</li></ul></div></div> 
<div><div>Computer Skills 
</div><div><ul><li>Proficiency in specific store applications and general retail systems.
</li><li>Proficiency in languages such as SQL, Java, Python, or .NET
</li><li>Skills in database technologies like SQL Server, Oracle, MySQL
</li><li>Knowledge of various phases of SDLC
</li><li>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</li><li>Experience with BI tools like Tableau, Power BI
</li><li>Understanding of various operating systems like Windows, Linux 
</li></ul></div></div> 
<div><div>Languages 
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

Healthcare Integration & Development Systems Analyst- 2023481

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