it support specialist

sales engineer

bms technician

estimation engineer

help desk engineer

it support engineer

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Technical Support &amp; System Maintenance:
 
 
 
 <ul>
 <li>
 Provide tier-one technical support to end users via phone, email, or in person.
 </li>
 <li>
 Install, modify, and perform minor repairs on computer hardware and software systems.
 </li>
 <li>
 Monitor hardware, software, and system performance metrics to ensure optimal operation.
 </li>
 <li>
 Update computer software and upgrade hardware and systems as required.
 
 
 </li>
 </ul>
 
 Network Design &amp; Implementation
 
 
 
 <ul>
 <li>
 Assist in the design and implementation of networks, ensuring compatibility and performance.
 </li>
 <li>
 Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
 
 
 </li>
 </ul>
 
 User Consultation &amp; Training
 
 
 
 <ul>
 <li>
 Consult with users to determine appropriate hardware and software needs and assist in placing orders.
 </li>
 <li>
 Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
 
 
 </li>
 </ul>
 
 System Testing &amp; Compatibility
 
 
 
 <ul>
 <li>
 Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
 </li>
 <li>
 Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
 
 
 </li>
 </ul>
 
 System &amp; Asset Management
 
 
 
 <ul>
 <li>
 Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
 </li>
 <li>
 Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
 </li>
 <li>
 Arrange and set up conference calls and meeting rooms as needed.
 
 
 </li>
 </ul>
 
 Remote Support
 
 
 
 <ul>
 <li>
 Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
 
 
 </li>
 </ul>
 
 Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
 </li>
 <li>
 Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in IT service support or a related role.
 </li>
 <li>
 Strong understanding of computer hardware, software systems, and IT service management.
 </li>
 <li>
 Experience in updating software and upgrading hardware and systems.
 </li>
 <li>
 Proven ability to troubleshoot and resolve complex IT issues.
 </li>
 <li>
 Knowledge of network design and implementation.
 </li>
 <li>
 ITIL, Network+, MCSA, and CCNA certifications are advantageous.
 </li>
 <li>
 Excellent communication skills, with the ability to train and support users at all levels.
 </li>
 <li>
 Ability to work independently and as part of a technical team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

IT Support Engineer

Info center Network & Communications W.L.L.

We are looking for talented and dedicated professionals to join our team!Key Requirements:<ul><li>Must have experience with Server Configurations, Firewall, CCTV, Access Control System, M365 &amp; Microsoft Azure, E-mail Migration from any e-mail service provider to M365, DNS records, Cisco / Aruba Switch and Routing &amp; V-LAN Configurations.</li><li>Proven experience in IT support, system engineering, or network engineering</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills and a customer-focused approach</li><li>Ability to work effectively in a dynamic and fast-paced environment</li></ul>Qualification: Certifications such as MCSE / MCITP / CCNA / CCNP + N+ &amp; A+ etc...Experience: Minimum 2-3 years of GCC experience requiredLicense: A valid Qatar Light Driving License is a plusIf you meet the qualifications and are ready to take the next step in your career, we&rsquo;d love to hear from you!Please send your CV to hr@icncqatar.comJob Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of IT support experience do you have?</li><li>Are you available to join immediately? If a notice period is required, how many days?</li><li>NOC Status</li></ul>Work Location: In person

<div>
 
 
 Overview:
 
 
 
 The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
 
 
 
 Primary Workflow:
 
 
 <ul>
 <li>
 Spares management inbound and outbound the warehouse
 </li>
 <li>
 Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses
 </li>
 <li>
 Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
 </li>
 <li>
 Conduct onsite physical &amp; logical audits for proactive sparing.
 </li>
 <li>
 Perform quarterly onsite preventive maintenance per assigned customer.
 </li>
 <li>
 Handle spare parts deliveries to FE, SeP &amp; client.
 </li>
 <li>
 Issuance of IMR&rsquo;s, POR&rsquo;s
 </li>
 <li>
 Assist VCA&rsquo;s &amp; BDA&rsquo;s for investigating missing parts from stock counting.
 </li>
 <li>
 Customer communication
 </li>
 <li>
 Updating TRT internal procedures
 </li>
 <li>
 Learning additional technical and non-technical skills.
 </li>
 <li>
 Sourcing Local Service Partners
 </li>
 <li>
 Sourcing Local Logistic Partner / Supplier
 </li>
 </ul>
 
 
 
 
 
 Required Deliverables:
 
 
 <ul>
 <li>
 Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.
 </li>
 <li>
 Ensure all supported incidents or tickets are resolved within SLAs.
 </li>
 <li>
 Ensure all customer communication is prompt, professional and reliable.
 </li>
 <li>
 Ensure all commitments made to customers are met or re-scheduled with the customer&rsquo;s knowledge and approval.
 </li>
 <li>
 Continuously learn additional technical and non-technical skills
 </li>
 <li>
 Escalate calls through the correct channels promptly.
 </li>
 <li>
 24 x 7 Support Structure
 </li>
 <li>
 Comply fully with company policy to always protect the interests of TRT.
 </li>
 <li>
 Ensure local SeP is available for onsite requirements.
 </li>
 <li>
 Working with VCA team for local parts sourcing
 </li>
 </ul>
 
 
 Accountabilities:
 
 
 <ul>
 <li>
 Local ticket management/status monitoring and make sure they are resolved within SLAs.
 </li>
 <li>
 Warehouse inventory movement monitoring
 </li>
 <li>
 Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard
 </li>
 <li>
 Ensure procedures are properly followed when onsite
 </li>
 <li>
 Ensure on time support for spare parts
 </li>
 </ul>
 
 
 Disaster Recovery:
 
 
 <ul>
 <li>
 Coordination within FE / SeP team for urgent part requirement onsite
 </li>
 <li>
 Handle coordination &amp; keep good working relationships with logistics and service partners.
 </li>
 <li>
 Coordination with known local vendors for urgent logistics sparing.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for parts needed for a call.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for inventory movement
 </li>
 <li>
 Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
 </li>
 </ul>
 
 
 
 
 
 Service Call Updates:
 
 
 <ul>
 <li>
 Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.
 </li>
 <li>
 Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
 </li>
 </ul>
 
 
 OH&amp;S Work Environment:
 
 
 <ul>
 <li>
 Ensure that the warehouse or technical work areas remain clean and always organized.
 </li>
 <li>
 Ensure that you adhere to ESD procedures.
 </li>
 <li>
 Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Candidates must possess a college degree. Training and Certification would be an advantage.
 </li>
 </ul>
 
 &middot; Certification on Various Networking platforms
 
 
 &middot; Strong understanding of Networking fundamentals
 
 
 &middot; Cisco and Juniper Certification preferred.
 
 
 &middot; Solaris &ndash; Oracle Certified Professional
 
 
 &middot; VMWare &ndash; VMWare Certified Professional
 
 
 &middot; TSM - IBM Certified Deployment Professional
 
 
 
 
 <ul>
 <li>
 Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance
 </li>
 </ul>
 
 Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.
 
</div>

IT Field Support Engineer

Spectrum Solution W.L L

Job Title: Help Desk Engineer &ndash; Arabic Speakers Only (Qatar)Location: Qatar (Local candidates only) + Valid QID mandatory Language Requirement: Arabic (Mandatory) + EnglishJob SummaryWe are hiring a Help Desk Engineer to provide first and second-level technical support for IT systems, users, and infrastructure. The ideal candidate must be locally available in Qatar and fluent in Arabic.Key Responsibilities<ul><li>Provide 1st and 2nd level technical support via email, phone, and ticketing system</li><li>Handle incidents and service requests related to systems, network, and hardware</li><li>Log, track, and resolve tickets using tools like BMC Remedy</li><li>Troubleshoot issues related to desktops, laptops, printers, and network</li><li>Escalate unresolved issues and follow up until closure</li><li>Perform root cause analysis for recurring issues</li><li>Provide remote support when required</li><li>Ensure all tickets are resolved within defined SLAs</li><li>Maintain proper documentation and update CMDB</li><li>Support system updates, patches, and maintenance activities</li><li>Assist users with guidance and basic training</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in IT or related field</li><li>Experience in Help Desk / IT Support role</li><li>Knowledge of ticketing tools (BMC Remedy preferred)</li><li>Strong troubleshooting and communication skills</li><li>Ability to work in a fast-paced environment</li></ul>Important NoteOnly locally available candidates in Qatar Arabic language proficiency is mandatoryWork Location: In person

Help Desk Engineer

Karami Companies Management

We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.Key Responsibilities:<ul><li>Provide first-line and second-line support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, applications, and user accounts.</li><li>Set up, maintain, and troubleshoot computers, printers, and related peripherals.</li><li>Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.</li><li>Monitor and maintain CCTV systems to ensure functionality and reliability.</li><li>Assist in managing IT assets and keeping accurate inventory records.</li><li>Support IT purchasing &mdash; sourcing quotations, evaluating suppliers, and tracking IT orders.</li><li>Ensure system backups and implement security best practices.</li><li>Maintain documentation of IT configurations and support procedures.</li><li>Provide on-site and remote technical assistance as required.</li></ul>Requirements:<ul><li>Proven experience in IT Support, ideally in a Windows-based environment.</li><li>Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.</li><li>Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).</li><li>Experience with hardware setup and troubleshooting (computers, printers, CCTV).</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of IT asset management and procurement processes.</li><li>Excellent communication and interpersonal skills.</li><li>Valid driving license (required).</li><li>Owning a vehicle is an added advantage.</li></ul>Preferred Qualifications:<ul><li>CCNA, MCTS, HND or equivalent certifications.</li><li>Experience using IT ticketing/helpdesk systems.</li><li>Awareness of cybersecurity and data protection best practices.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience you have in Qatar in similar field ?</li><li>Do you have valid QID ?</li><li>Can you join immediately ? What is your notice period ?</li><li>Do you have driving license ?</li></ul>Work Location: In person

IT Support Technician

Qcodes Infotech

QCodes Infotech LLC is a technology solutions provider headquartered in Al Rayyan, Qatar. We specialize in delivering innovative IT services, technical support, and secure infrastructure solutions that empower businesses to operate efficiently and confidently. Our mission is to provide reliable, responsive, and professional IT support that ensures seamless technology operations for our clients.Position Overview We are seeking an IT Support Specialist to provide technical assistance and ensure smooth IT operations across the organization. This role requires a skilled professional with strong problem-solving abilities, technical expertise, and the ability to support end-users effectively. The IT Support Specialist will play a key role in maintaining QCodes Infotech LLC&rsquo;s reputation for service excellence.Key Responsibilities<ul><li>Provide technical support to end-users for hardware, software, and network issues.</li><li>Diagnose and resolve IT problems in a timely manner.</li><li>Install, configure, and maintain computer systems and applications.</li><li>Monitor system performance and escalate complex issues to senior IT staff.</li><li>Maintain accurate records of support activities, incidents, and resolutions.</li><li>Assist in IT compliance initiatives and ensure adherence to company policies.</li><li>Prepare reports on IT support performance and recommend improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support or technical assistance.</li><li>Strong knowledge of IT systems, troubleshooting, and support processes.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Proficiency in MS Office Suite, IT support tools, and ticketing systems.</li><li>Certifications such as CompTIA, ITIL, or Microsoft are an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a dynamic Qatar-based IT company.</li><li>Professional development and career advancement opportunities.</li><li>A collaborative and innovation-driven work environment.</li></ul>How to Apply Interested applicants may send their CV and cover letter via Indeed or directly to the company&rsquo;s recruitment team, highlighting their experience in IT support and achievements in resolving technical issues.Pay: Up to QAR660,000.00 per yearWork Location: In person

IT Support Specialist

Confidential

<div>
 
 The HCS Operation Support Engineer will be responsible for the
 
 operations, maintenance, and support of Cisco-based HCS (Hosted Collaboration Solution) platforms
 
 within a telecom environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and incident handling from NOC
 </li>
 <li>
 Analyze and support
 
 design changes and new requirements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of HCS Platform (v10.0.1)
 
 </li>
 <li>
 Provide
 
 onsite support for PSTN, inter-customer routing, and dial plan modifications
 
 </li>
 <li>
 Conduct
 
 testing of new features and services
 
 </li>
 <li>
 Manage:
 </li>
 <li>
 Hardware &amp; Software
 </li>
 <li>
 User Management
 </li>
 <li>
 Patch Management
 </li>
 <li>
 Telecom Carrier Management
 </li>
 <li>
 Backup &amp; Storage for HCS components
 </li>
 <li>
 Troubleshoot and administer Cisco HCS ecosystem including:
 </li>
 <li>
 Cisco vPGW, Nexus 7K/5K
 </li>
 <li>
 Cisco UCS B Series, Fabric Interconnects, MDS
 </li>
 <li>
 SBC (ASR 1004 &ndash; SP Edition)
 </li>
 <li>
 Cisco Unified Communications Manager (CUCM)
 </li>
 <li>
 Cisco Unity Connection, IM &amp; Presence
 </li>
 <li>
 Cisco Expressway
 </li>
 <li>
 HCS Management Apps (CUCDM, HCMF, PCA, PLM)
 </li>
 <li>
 Cisco ASA, Voice Gateways, VMware
 </li>
 <li>
 Coordinate with
 
 vendor TAC support teams
 
 for critical issues until resolution
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 <li>
 Support
 
 design evolution and new service implementations
 
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IPCC / IP Telephony platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintenance of
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Ensure
 
 system stability, performance, and SLA adherence
 
 </li>
 <li>
 Coordinate with
 
 cross-functional teams (Operations, Sales, Marketing, Product)
 
 </li>
 <li>
 Manage escalations and ensure timely resolution
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco HCS Platform expertise
 </li>
 <li>
 IP Telephony / Unified Communications
 </li>
 <li>
 Routing &amp; Switching (Professional level)
 </li>
 <li>
 SBC (ASR 1K), Cisco vPGW
 </li>
 <li>
 SQL Server
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 Contact Center Solutions (IPCC, Call Recording, QM)
 </li>
 <li>
 VMware
 </li>
 </ul>
 
 
 Additional Knowledge:
 
 
 <ul>
 <li>
 Movius Unified Messaging &amp; Web Collaboration
 </li>
 <li>
 Vision OSS Unified Services Manager
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Problem-solving ability
 </li>
 <li>
 Project coordination skills
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 
 CCIE Collaboration (preferred)
 
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 3&ndash;5 years in IP Telephony / UC / Contact Center environments
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Understanding of:
 </li>
 <li>
 Telecom networks &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Cisco Call Manager (CUCM)
 </li>
 <li>
 Voice Gateway configuration
 </li>
 </ul>
 
 
</div>

HCS Operation Support Engineer

Explore 1300+ It support engineer in Lusail this April. Find roles across top companies and apply now to boost your career.

1300 it support engineer jobs In Lusail

IT Support Engineer

IT Support Engineer

IT Field Support Engineer

Help Desk Engineer

IT Support Technician

IT Support Specialist

HCS Operation Support Engineer