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customer support officer Jobs in Rawalpindi

customer support officer

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desktop support engineer

it support specialist

it support engineer

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is looking for a skilled and responsible IT Support Engineer to manage and support our internal IT operations. The ideal candidate will have strong troubleshooting abilities, a service-oriented mindset, and experience managing systems in a fast-paced office environment.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, networks, and internal applications.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Monitor and maintain system performance, security, and reliability.</li><li>Install, configure, and update operating systems and business applications.</li><li>Manage user accounts, access control, and basic server functions.</li><li>Coordinate with external vendors for repairs, procurement, and escalations.</li><li>Ensure timely backup management and data security protocols.</li><li>Maintain IT inventory and documentation for all equipment and systems.</li><li>Support office devices including printers, IP phones, routers, and CCTV (if required).</li></ul>Candidate Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;2 years of experience in IT support or helpdesk role (BPO experience is a plus).</li><li>Strong knowledge of Windows OS, networking, troubleshooting, and system configuration.</li><li>Familiarity with basic server management, LAN/WAN, and cloud tools.</li><li>Good communication skills and ability to handle technical issues calmly and professionally.</li><li>Ability to work independently and manage multiple support requests efficiently.</li><li>Willingness to work in the evening shift (5:00 PM &ndash; 12:00 AM).</li></ul>What We Offer:<ul><li>Competitive salary with growth opportunities.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Professional development and learning opportunities.</li><li>Supportive and stable workplace environment.</li></ul>Location: Shamsabad, Rawalpindi Shift Timings: 7:00 PM &ndash; 04:00 AM (Night Shift)Equal Opportunity Statement:Smart Brains BPO is an equal opportunity employer committed to creating an inclusive and respectful workplace for all employees.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthWork Location: In person

IT Support Engineer

Omega/Naseem Medical Billing & Collection Services

We are Hiring: Desktop Support EngineerFull-Time | Night Shift | Minimum 2+ Year Experience RequiredQualification: Minimum BachelorLocation: RawalpindiKey Responsibilities:&middot; Troubleshoot hardware, software, and network-related issues.&middot; Install, configure, and maintain desktop systems and applications.&middot; Ensure system security and perform regular updates/backups.&middot; Provide timely technical support to end-users (in person &amp; remote).&middot; Maintain IT inventory and documentation of technical issues.&middot; Assist in setting up new workstations, printers, and office network devices.Job Type: Full-timeWork Location: In personExpected Start Date: 01/11/2025

Desktop Support Engineer

Next Gen Technologies Pvt Ltd

We Are Hiring &ndash; Mechanical EngineerWe are looking for a Mechanical Engineer with 2 years of experience in Procurement and Sales Coordination to join our growing team.Key Responsibilities:<ul><li>Handle procurement operations and vendor coordination</li><li>Assist sales team with technical support and documentation</li><li>Prepare quotations, purchase orders, and follow-ups</li><li>Maintain reports, records, and inventory updates</li><li>Support cross-department communication for smooth workflow</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering</li><li>Minimum 2 years of experience in Procurement &amp; Sales Coordination</li><li>Strong command of Excel and MS Word</li><li>Good understanding of ChatGPT and emerging tech tools</li><li>Strong analytical, communication, and negotiation skills</li><li>Ability to multitask and work under deadlines</li></ul>Salary Range: 40,000 &ndash; 60,000 PKRJob Type: Full-timePay: Rs400,000.00 - Rs600,000.00 per monthWork Location: In person

We are Hiring Mechanical Engineer

Aridian Technologies

Job Description &ndash; Junior AI EngineerPosition: Junior AI Engineer Location: Rawalpindi Employment Type: Full-time Experience Required: 0&ndash;1 yearAbout the RoleWe are looking for a passionate Junior AI Engineer to join our AI/ML team. The ideal candidate should have hands-on experience with machine learning, deep learning, and Python development through academic projects, internships, or personal work. This role is perfect for someone who wants to grow their AI engineering career and work on real-world AI solutions.Key Responsibilities<ul><li>Assist in developing and training machine learning and deep learning models.</li><li>Work on data preprocessing, feature engineering, and data analysis tasks.</li><li>Support senior engineers in integrating AI models into applications and APIs.</li><li>Conduct experiments, evaluate model performance, and tune hyperparameters.</li><li>Research new AI techniques, frameworks, and tools to improve internal solutions.</li><li>Write clean, efficient Python code and maintain proper documentation.</li><li>Collaborate with the engineering team to deploy models to production.</li><li>Participate in team meetings and contribute ideas to solve technical problems.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, AI, Data Science, Software Engineering, or related fields.</li><li>Strong understanding of machine learning fundamentals (classification, regression, NLP, etc.).</li><li>Hands-on experience with Python, NumPy, Pandas, and Scikit-learn.</li><li>Basic working knowledge of TensorFlow or PyTorch.</li><li>Familiarity with Jupyter Notebook, Google Colab, or similar environments.</li><li>Ability to read research papers, follow tutorials, and apply concepts.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Eagerness to learn and work in a collaborative environment.</li></ul>Preferred Skills (Not mandatory but a plus)<ul><li>Experience with OpenAI APIs, LangChain, or other LLM tools.</li><li>Understanding of cloud platforms (AWS, GCP, Azure).</li><li>Knowledge of REST APIs and basic deployment (Flask, FastAPI, Docker).</li><li>Experience with Git/GitHub version control.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Junior AI Engineer

chemical pvt. limited

Aftersales EngineerLocation RawalpindiThe incumbent should be a Bachelor Degree in the Mechanical /Electrical/Electronics field, having 1-3 years experience in same filed with any manufacturing industry.<ul><li>Technical Support</li><li>Diagnostics &amp; Troubleshooting</li><li>Installation &amp; Commissioning</li><li>Customer Training</li><li>Documentation &amp; Feedback</li><li>Warranty Management</li></ul>Interested candidates may apply at farasatmateen@gmail.com with email subject via whatsapp 0333-3537485.Job Type: Full-timeWork Location: In person

Aftersales Engineer

Cloud Rexpo Pvt. Ltd.

Job Title: IT Support Specialist Location: Bahria Town Phase 7, Rawalpindi Shift: On-site, Day (9:30 AM &ndash; 6:30 PM)We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.Key Responsibilities:<ul><li>Server Management: Install, configure, and maintain in-house servers; monitor performance.</li><li>Active Directory: Manage user accounts, group policies, and troubleshoot related issues.</li><li>Dialer Support: Provide client-end support and ensure dialer functionality.</li><li>Firewall Management: Configure and monitor PFSense firewall; implement security protocols.</li><li>NVR and Camera Systems: Install/maintain NVR and surveillance systems.</li><li>Networking: Configure and troubleshoot routers, switches, and Wi-Fi.</li><li>Technical Support: Provide Level 1 support to employees and clients.</li><li>Collaboration: Coordinate IT strategies between branch and head office teams.</li><li>Branch IT Operations: Ensure smooth IT functionality for the branch office.</li></ul>Qualifications:<ul><li>Proven experience in IT support and systems administration.</li><li>Strong knowledge of servers, Active Directory, networking, and firewalls.</li><li>Proficiency with PFSense and NVR systems.</li><li>Excellent troubleshooting and problem-solving abilities.</li><li>Fluent English (verbal &amp; written).</li><li>Customer-focused approach with teamwork skills.</li></ul>Preferred Skills:<ul><li>Relevant certifications (Microsoft, Cisco, Linux).</li><li>Experience supporting international clients.</li><li>Knowledge of latest IT security practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT support and Systems Administration: 2 years (Required)</li><li>servers, Active Directory, networking, and firewalls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist

Tech Solutions Pro

We&rsquo;re Hiring &ndash; AI Engineer (2&ndash;3 Years Experience)Location: OnsiteEmployment Type: Full-time---About the Role,We&rsquo;re looking for a passionate AI Engineer to join our team. You&rsquo;ll help implement AI in our products, client projects, and internal processes by designing, building, and deploying innovative AI solutions.---Key Responsibilities,Design, build, and deploy AI/ML models for real-world use cases.,Research and implement state-of-the-art AI techniques (NLP, Computer Vision, Generative AI, etc.).,Collaborate with teams to identify opportunities for AI-driven innovation.,Fine-tune and optimize models for performance and cost.,Develop APIs/microservices for AI model integration.,Monitor and maintain deployed models for scalability &amp; reliability.,Stay updated with the latest advancements in AI/ML.,---Requirements,2&ndash;3 years experience as an AI/ML Engineer, Data Scientist, or similar.,Strong in Python, ML frameworks (TensorFlow, PyTorch, Scikit-learn).,Experience with NLP, Computer Vision, or Generative AI.,Familiarity with cloud platforms (AWS, GCP, Azure).,Knowledge of APIs, Docker, Kubernetes for deployment.,Strong problem-solving and analytical skills.,---Nice to Have,Experience with LLMs (LangChain, Hugging Face, OpenAI APIs).,Knowledge of MLOps for deployment/monitoring AI systems.,Exposure to prompt engineering and fine-tuning LLMs.,---What We Offer,Work on cutting-edge AI projects across multiple domains.,A culture of innovation and continuous learning.,Competitive salary &amp; growth opportunities.,Collaborative environment with talented engineers.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

AI Engineer

Explore 209+ It support engineer in Rawalpindi this December. Find roles across top companies and apply now to boost your career.