customer service representative Jobs in Rawalpindi

customer service representative

senior technical consultant Jobs in Rawalpindi

senior technical consultant

assistant manager i.t (call center) Jobs in Rawalpindi

assistant manager i.t (call center)

customer service specialist Jobs in Rawalpindi

customer service specialist

customer support officer Jobs in Rawalpindi

customer support officer

it support specialist

Your Cloud Campus

Location: Bahria Town Phase 7, Rawalpindi. Day Shift, On-site : 9:30:00AM to 6:30PM (Monday To Saturday)We are seeking a skilled and proactive IT Support Specialist to join our Branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have experience with server management, Active Directory, dialer support, PFSense firewall, NVR, cameras, networking, and various hardware configurations. This position requires fluent English communication skills and the ability to work effectively with both the Head office IT team and the Branch office.Key Responsibilities: <ul><li>Server Management: Install, configure, and maintain in-house servers.</li><li>Monitor server performance and ensure optimal operation.</li><li>Active Directory: ADC Servers , Linux , Windows Servers , Networking , WIFI , Dialer user end Manage user accounts, permissions, and group policies.</li><li>Troubleshoot and resolve Active Directory-related issues.</li><li>Dialer Support: Provide client-end support for dialer systems. Ensure dialer functionality and address any technical issues promptly.</li><li>Firewall Management: Configure and manage PFSense firewall. Implement security protocols and monitor network traffic.</li><li>NVR and Camera Systems: Install and maintain NVR systems and surveillance cameras. Monitor camera feeds and ensure the security system is operational.</li><li>Networking: Configure and troubleshoot routers, switches, and other networking devices. Ensure a stable and secure network environment.</li><li>Technical Support: Provide Level 1 support to in-house employees and clients. Address technical issues and escalate complex problems to higher-level support if needed.</li><li>Collaboration and Communication: Work closely with the IT team and branch office to ensure alignment on IT strategies and initiatives. Maintain clear and effective communication with all stakeholders.</li><li>Branch Office Management: Handle IT-related tasks for the branch office. Ensure seamless IT operations in coordination with the head office.</li></ul>Qualifications: <ul><li>Proven experience in IT support and systems administration. S</li><li>trong knowledge of server management, Active Directory, and network configuration.</li><li>Proficiency in configuring and managing PFSense firewall.</li><li>Experience with NVR systems and camera installation.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Fluent English communication skills, both verbal and written.</li><li>Ability to work independently and as part of a team. C</li></ul>Preferred Skills: <ul><li>Certifications in relevant IT fields (e.g., Microsoft, Cisco , linux).</li><li>Experience supporting international clients, particularly in the UAE, ledge of the latest IT security practices and protocols.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthExperience:<ul><li>NVR systems and camera installation: 1 year (Required)</li><li>IT support and systems administration: 1 year (Required)</li><li>Supporting international clients, particularly in the UAE,: 1 year (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist (Day Shift, On-site)

Kudostore

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

Joyland (Pvt) Ltd

Joyland Rawalpindi is looking to hire for &ldquo;IT Executive&rdquo;Key Responsibilities:<ul><li>Monitor and maintain computer systems, networks, and IT infrastructure.</li><li>Troubleshoot hardware, software, POS, and networking issues.</li><li>Install, configure, and upgrade software and hardware as needed.</li><li>Provide first-level support for internal users on IT-related queries and problems.</li><li>Manage and maintain IT inventory including hardware and software.</li><li>Assist in implementing IT policies, procedures, and best practices.</li><li>Support system and network administration including user account setup, permissions, and access controls.</li><li>Maintain documentation for systems, processes, and support logs.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience (1&ndash;3 years) in a similar IT support or executive role.</li><li>Solid understanding of networking, hardware, operating systems, and common office software.</li><li>Familiarity with cybersecurity principles and data protection best practices.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Familiarity with networking concepts (LAN, WAN, IP, DNS, etc.).</li></ul>Application Process:Please share your CV at azka@joyland.com.pk or WhatsApp 0333-6499840Job Type: Full-timeWork Location: In person

IT Executive

Value Engineering

Job DescriptionWe are hiring a Female IT Support Officer (Night Shift) to provide dedicated, on-site IT support to our female employees. The ideal candidate will have solid technical experience, strong communication skills, and a customer-focused approach to solving IT issues efficiently and respectfully.Note: This position is specifically intended to support female staff during the evening and night shift, ensuring they receive timely and comfortable access to IT assistance in a secure environment. Key Responsibilities<ul><li>Provide on-site IT support for female staff, including troubleshooting hardware, software, and network-related issues.</li><li>Resolve problems related to logins, printers, application performance, internet connectivity, etc.</li><li>Install, configure, and maintain operating systems (Windows/macOS), MS Office, antivirus, and other tools.</li><li>Set up and manage laptops, desktops, mobile devices, and peripherals.</li><li>Follow IT security protocols such as password policies, access control, and regular data backups.</li><li>Maintain accurate logs of support requests, actions taken, and system updates.</li><li>Work closely with the central IT team for escalations and support continuity.</li><li>Assist in hardware asset tracking, replacement, and inventory control.</li></ul>Job RequirementsQualification: Bachelor&rsquo;s degree in information technology, Computer Science, or a related discipline.Experience: Minimum 1 to 2 years in an IT support role such as Help Desk Technician, Desktop Support Analyst, or Junior IT Officer.Technical Skills<ul><li>Solid understanding of Windows/macOS, Microsoft 365, and common business applications.</li><li>Ability to troubleshoot basic networking issues (e.g., TCP/IP, DNS, VPN).</li><li>Experience with helpdesk software such as Zendesk, Freshservice, or similar.</li><li>Familiar with routine hardware troubleshooting and device maintenance.</li></ul>Soft Skills<ul><li>Strong problem-solving and communication skills.</li><li>Patient, approachable, and respectful especially when supporting non-technical users.</li><li>Able to work independently and remain productive during evening/night hours.</li><li>Highly organized with good time and task management.</li></ul>Work Schedule &amp; Location<ul><li>Shift: 05:00 PM &ndash; 02:00 AM (Evening/Night Shift)</li><li>Location: On-site at Bahria Town Civic Center, Phase 4, Rawalpindi</li><li>Environment: Female-friendly, professional, and supportive work culture</li></ul>Why Join Us?<ul><li>A respectful and empowering work environment for women</li><li>Opportunity to work in a growing, tech-driven company</li><li>Stable, long-term role with room for growth and learning</li></ul>Job Type: Full-timeWork Location: In person

Female IT Support Officer (Evening/Night Shift)

99 Technologies

Job Title: Customer Support Representative (Technical)Company: 99technologies Pvt Ltd.Location: Bahria Town, Islamabad (Near GT Road)Date Posted: 20 August 2025Job Description:99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers in troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer-focused, tech-savvy, and efficient in multitasking.Key Responsibilities:Provide after-sales support for computer systems, components, and accessories.Address customer inquiries via phone, email, and chat in a professional manner.Troubleshoot hardware/software issues and guide customers towards solutions.Coordinate warranty, service, and repair cases as required.Share product knowledge and assist customers in choosing suitable solutions.Maintain accurate customer records, service logs, and issue tracking.Ensure high levels of customer satisfaction by handling complaints empathetically.Essential Skills:Excellent communication and interpersonal skills.Strong knowledge of computer hardware (laptops, desktops, components, peripherals).Problem-solving ability for both technical and customer-related issues.Familiarity with CRM systems and service management tools.Ability to adapt quickly and handle multiple cases efficiently.Strong time management and attention to detail.Experience:Minimum 2 years of experience in Customer/Technical Support (preferably in IT or computer hardware industry).Job Type: Full-time, On-siteShift Timing: Night shift (7:00 PM &ndash; 4:00 AM)Work Location: In personJob Type: Full-timeExperience:<ul><li>Technical Support : 2 years (Preferred)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

Customer Support Representative (Technical )

Comtanix

Please read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 6 PM &ndash; 3 AMComtanix is a fast-growing IT situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced SEO Specialist to manage all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks.Who we are looking for:We are looking for a SEO Specialist with 2-3 years of experience as SEO Supervisor/Team Lead, who will be responsible for implementing SEO and social media strategies for our clients. The SEO Analyst should be able to quickly understand and support initiatives that will contribute to the goals and success of client campaigns.Job Responsibilities:&middot; Developing and implementing effective search engine optimization (SEO) strategies&middot; Coordinating content, design, social media marketing and other activities&middot; Managing offsite and onsite optimization projects and reporting on team performance&middot; Help to create and support marketing content to socialize and use for social media purposes (e.g, customer videos briefs, customer case studies, blog posts, posts from analysts and customers)&middot; Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities&middot; Development and execution of communication/content strategies via social communities in coordination with SEO goals&middot; Keep pace with SEO, search engine, social media and internet marketing industry trends and developments&middot; Monitor and administer web analytics dashboards, reports, key reporting tools, and point out key areas of importance in accordance with client goals&middot; Monitor social media performance and take corrective measures to improve like creating Fan Pages etc.&middot; Collect data and report on traffic, rankings and other SEO aspects&middot; Work with social media and PPC teams to optimize campaigns.Requirements:&middot; Must be experienced as a Team Lead/ Supervisor&middot; Good Communication skills&middot; Good Leadership skills&middot; Ability to work in night shift&middot; Bachelor&rsquo;s Degree in Relevant Field&middot; Knowledge of HTML/CSS&middot; Familiarity with relevant tools and web analytics tools (e.g. Google Analytics, Web Trends)SkillsKeywords Searching, Digital Marketing Techniques, Google Ad words Knowledge, SMM E-Commerce, SEO Ranking, On Page SEO, OFF Page SEO, Keywords knowledge, SEO Copywriting.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

SEO Specialist

Veclar Technologies

Job Title: Sales Specialist (B2B) &ndash; Night Shift Location: On-Site Shift Timing: 5:45 PM &ndash; 3:00 AM (PKT) Job Type: Full-Time Salary: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesEstablished in 2018, Veclar Technologies is a U.S.-based B2B company delivering cutting-edge digital solutions tailored for real estate professionals across the United States and Canada. Our core services include strategic digital marketing, IT support, and business growth solutions&mdash;empowering real estate businesses to remain agile and competitive in a fast-evolving industry. We focus on innovation, data-driven results, and long-term client success.Position OverviewWe are seeking a highly motivated Sales Specialist to join our growing B2B sales team. This role is centered around working with real estate clients using pre-qualified, warm leads&mdash;with no cold calling involved.As a Sales Specialist, you'll focus on identifying client needs, presenting tailored digital solutions, and building lasting relationships. If you&rsquo;re passionate about consultative selling and helping businesses thrive, this opportunity is for you.Key Responsibilities<ul><li>Engage with potential clients through phone, email, and SMS communication</li><li>Understand client pain points and recommend customized digital solutions</li><li>Build and maintain strong, long-term client relationships to drive retention and upsell opportunities</li><li>Consistently meet or exceed personal and team-based sales targets</li><li>Log all client interactions and sales activities accurately in the CRM system</li><li>Collaborate with internal teams to share client feedback and contribute to service improvements</li><li>Stay up-to-date on industry trends, tools, and real estate market developments to identify new opportunities</li></ul>What We Offer<ul><li>Professional Development: In-depth training and structured growth opportunities</li><li>Innovative Work Culture: A supportive, forward-thinking environment that values new ideas</li><li>Team Collaboration: Join a high-performing, collaborative team that drives results</li><li>Attractive Compensation: Competitive base salary with commissions, bonuses, and incentives</li><li>Work-Life Balance: Fixed night shift aligned with U.S./Canada hours, plus annual paid leave</li><li>Purposeful Work: Play a key role in transforming real estate businesses through modern technology</li></ul>Qualifications<ul><li>6 months to 2 years of proven sales experience (Call center/BPO &quot;closer&quot; experience is highly preferred)</li><li>Exceptional verbal and written communication skills</li><li>Consistent track record of achieving or surpassing sales targets</li><li>Familiarity with CRM platforms and B2B sales techniques is a strong plus</li><li>Self-starter with a results-driven mindset and strong team orientation</li><li>Comfortable with a permanent night shift aligned to North American business hours</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li><li>Ideal answer: Yes</li></ul>Would you be able to commute to or work from Bahria Town Phase 7 for this position?Work Location: In person

Sales Specialist B2B

Explore 254+ It support specialist in Rawalpindi this September. Find roles across top companies and apply now to boost your career.