assistant manager – customer success (female)

sales executive

customer service representative Jobs in Rawalpindi

customer service representative

assistant manager – customer success (female) Jobs in Rawalpindi

customer sales representative Jobs in Rawalpindi

customer sales representative

chat support representative (female) Jobs in Rawalpindi

chat support representative (female)

customer support executive

Allure SEO & BPO Services

Allure Outsource www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.Responsibilities of a Customer Support Executive<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Qualifications:<ul><li>Proven customer support experience or experience as a Customer Support.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>At least 1 - 3 years' of relevant work experience.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Ability to commute to Phase-4, Bahria Town, Rawalpindi.</li></ul>Applicants must be willing to work in rotational shifts and must be able to commute to Bahria Town, Phase-4, RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Cloud Rexpo Pvt. Ltd.

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

SOURCE CODE ACADEMIA

Technical Support (Customer Support) &ndash; Student Management DepartmentPosition SummaryWe are seeking a motivated and technically capable Technical Support Executive to manage student inquiries, coordinate with different departments, and ensure smooth daily operations within the Student Management Department. This role serves as the connection between students, academic teams, and internal departments, ensuring all concerns are properly understood, recorded, and resolved efficiently.Key Responsibilities1. Student Support &amp; Query ManagementAddress student inquiries via WhatsApp, email, phone calls, and the LMS/portal.Resolve technical concerns related to logins, course access, assignments, dashboards, and application usage.Guide students step-by-step in resolving basic technical problems.Forward complex issues to the appropriate department when necessary.2. Coordination &amp; Internal CommunicationServe as the communication channel between Student Management, Academic, IT, and Operations teams.Monitor ongoing cases and follow up until resolution.Ensure timely updates are shared with both students and relevant staff.Keep organized records of all resolved and pending matters.3. LMS / Portal / Dashboard AssistanceSupport students in navigating the SourceCode LMS effectively.Work with the IT team to report bugs, suggest improvements, and address performance concerns.Identify recurring portal issues and compile weekly summaries.4. Data Handling &amp; Record ManagementMaintain detailed daily records of student concerns, solutions provided, and follow-ups.Update attendance, enrollment data, performance reports, and system notifications as required.Perform routine checks to ensure data accuracy and updated records.5. Operational AssistanceAssist in onboarding new students, including account setup and orientation support.Help coordinate departmental tasks such as meetings, reminders, and workflow alignment.Support the implementation of new SOPs, system changes, and support procedures.Client Retention: Support initiatives aimed at improving student satisfaction and retention.Quality Assurance: Assist the Quality Assurance team in monitoring service quality and identifying improvement areas.Skills &amp; QualificationsRequiredExcellent communication skills (clear, respectful, and responsive).Basic technical troubleshooting abilities.Strong time management and multitasking skills.Solution-oriented mindset with a proactive approach.Familiarity with LMS or CRM platforms (training will be provided).PreferredPrevious experience in student services, customer support, or coordination roles.Knowledge of online education platforms or academic systems.Basic proficiency in Excel or Google Sheets.What We OfferSupportive Work Culture:Collaborate with dedicated professionals in a positive and team-focused environment. We promote teamwork, mentorship, and shared growth.Competitive Compensation:Attractive salary package with performance-based incentives and industry-standard benefits. Work in a modern on-site office located in Bahria Town Phase 7 with all essential resources.Professional Growth:Opportunities to expand your responsibilities within a fast-growing organization. We value initiative, creativity, and leadership development.Career Advancement:Be part of a rapidly developing company where your efforts make a measurable impact. We encourage continuous learning through workshops, seminars, and development programs.Job DetailsEmployment Type: Full-timeLocation Requirement:Rawalpindi &ndash; Must be able to reliably commute or plan to relocate before starting employment (Required)Education:Bachelor&rsquo;s degree (Required)Languages:English (Required)Urdu (Required)Work Mode:On-site (In person)Salary Range:Rs 60,000 &ndash; Rs 100,000 per month (based on experience) (Shifts timings can be changed based on requirement)For further details, visit:www.sourcecode.academyJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have any experience with online student management?</li><li>How much experience do you have of customer support?</li><li>How much experience do you have with LMS?</li><li>Tell us about your experience with student Onboarding.</li><li>What are few aspects of Customer/Client retention?</li><li>Do you have experience in online management?</li></ul>Work Location: In person

Technical (Customer Support) Support BAHRIA TOWN

Strive BPO

We're looking for dynamic individuals to join our team as Customer Sales Executive .This is your chance to secure a job with growth opportunities in the vibrant call center industry.Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To complete all assigned tasks/targets timely and in a well-mannered way</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months-1 year of experience in tele sales.</li><li>Proven track record of achieving sales targets.</li><li>Excellent communication and interpersonal skills.</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li><li>Call / WhatsApp: 0332-0070580</li></ul>Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Sales Executive – ACA Campaign-Night Shift

Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Providing top-notch customer support and resolving inquiries.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on provided leads through different mediums and to mature sales from the assigned leads.</li><li>To complete all assigned tasks/targets timely and in a well-mannered way</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months-1 year of experience in tele sales.</li><li>Proven track record of achieving sales targets.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Location:</li></ul>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiCall / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Handling Executive – ACA-Night Shift

MeshSquare

Company Introduction &ndash; Mesh SqMesh Sq is a dynamic digital agency driving business growth through innovative SaaS solutions. We help organizations optimize processes, automate workflows, and build strong digital identities. Our approach combines creativity, technology, and measurable results to deliver real impact. Join us as we lead digital transformation and create scalable success for businesses worldwide.Job Description &ndash; Sales ExecutiveAttempting to redefine customer experience in the digital era, we are looking for a tech-fluent Customer Service Representative who understands that while speed is essential, empathy is what truly sets a brand apart.As the face of Mesh Sq, you will go beyond traditional script-based support and act as a proactive problem solver. Leveraging AI-driven insights and modern SaaS tools, you will deliver seamless, personalized, and &ldquo;Opti-channel&rdquo; support ensuring a consistent and engaging customer journey across all digital platforms.You will play a key role in building meaningful customer relationships, enhancing satisfaction, and contributing to the continuous improvement of our digital service experience.Why join us?Reward performance beyond limits: Base salary of PKR 90,000 &ndash; 120,000 with commission potential of up to 2x your base salary (up to 50%) for 3-4 years of experienceYour career Path: Clear growth path &mdash; Sales Executive &rarr; Team Lead &rarr; ManagerInvest in your future: Continuous learning and professional development opportunitiesA great workplace: Friendly, collaborative, and high-energy environment.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Executive

Meds IT Nexus

Job Title: HR AssistantLocation: RawalpindiDepartment: Human ResourcesCompany: Meds Nexus Pvt LtdJob Summary:The HR Assistant ( must be from medical industry experience ) will assist the HR department with various HR functions, including recruitment, employee relations, benefits administration, and record-keeping. All responsibilities, updates, and task outcomes will be directly reported to the HR Executive or HR Manager to ensure alignment with department goals and company policies. This role supports a smooth and efficient HR operation by acting as a liaison between employees and the HR Executive/HR Manager.Key Responsibilities:<ul><li>To assist in all HR-related activities.</li><li>Maintain accurate employee records in the HR information system (HRIS) and physical files,</li><li>submitting regular updates to the HR Executive or HR Manager.</li><li>To assist all in all Recruitment &amp; Selection related activities.</li><li>To maintain all employee records.</li><li>To scan employee files and maintain the e-file system.</li><li>To handle all HR-related printing material.</li><li>To maintain and update the CV Database regularly.</li><li>To act as a resource to employees for resolving workplace issues.</li><li>Any other work delegated by the manager HR/Assistant Manager HR.</li></ul>8. General HR Support:Assist in any ad-hoc HR projects or initiatives as the HR Executive or HR Manager requires.Foster a positive workplace culture aligned with company values, reporting suggestions and feedback directly to the HR Executive or HR Manager.Requirements:Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.Experience: 1-2 years in HR or administrative support roles preferred.Skills:Strong communication and interpersonal skills.Excellent organizational skills and attention to detail.Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with HR software/HRIS.Ability to handle sensitive information with confidentiality and integrity.Key Competencies:Reporting: Regularly communicates with the HR Executive or HR Manager on all aspects of the role.Customer Service Orientation: Responds to employee needs and inquiries promptly and professionally.Adaptability: Able to manage competing priorities and work under pressure.Team Player: Works collaboratively within the HR team and across departments, with all actions aligned to the guidance of the HR Executive or HR Manager.Job Rewards and Benefits:Paid LeavesHR BonusLeave EncashmentInflation BonusPromotionIncrementsEmployee Contributory Saving PlanSaturday and Sunday OffComplimentary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>Are you willing to commute the Office #1, Top Floor, Gold Mark Plaza, Asghar Mall Rd, Rawalpindi.?</li><li>Are you willing to work onsite in duty timing 5:30 PM To 2.30 AM (Monday to Friday)?</li></ul>Work Location: In person

HR Assistant (Medical billing )

Explore 275+ Customer support executive in Rawalpindi this May. Find roles across top companies and apply now to boost your career.