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assistant manager customer success female

Navigator HR Consulting Solutions

<div>
 
 Job Title:
 
 Assistant Manager &ndash; Customer Success
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Bahria Town Phase 4, Rawalpindi
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Working Hours:
 
 6:00 PM &ndash; 2:30 AM
 
 
 
 Schedule:
 
 Alternating Saturdays
 
 
 
 Salary:
 
 PKR
 
 180,000 &ndash; 200,000 per month
 
 
 
 
 Transport:
 
 Company-Provided
 
 
 
 Gender Requirement:
 
 Female Candidates Only
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 results-driven Assistant Manager &ndash; Customer Success
 
 to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in
 
 customer success, client relationship management, team leadership, and operations management
 
 .
 
 
 You will play a key role in ensuring
 
 customer satisfaction, retention, and operational efficiency
 
 , while driving team accountability, structured processes, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with clients to ensure customer satisfaction and retention
 </li>
 <li>
 Proactively identify service risks, red flags, and escalation points
 </li>
 <li>
 Handle customer escalations and critical conversations professionally
 
 
 
 </li>
 </ul>
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Supervise day-to-day activities of the Customer Success team
 </li>
 <li>
 Ensure team accountability, responsiveness, and service quality
 </li>
 <li>
 Coach and mentor team members on communication, ownership, and professionalism
 </li>
 <li>
 Support performance evaluations, onboarding, and team development
 
 
 
 </li>
 </ul>
 
 Operations &amp; Process Management
 
 
 
 <ul>
 <li>
 Ensure accurate maintenance of:
 </li>
 <ul>
 <li>
 Customer health updates
 </li>
 <li>
 Meeting minutes
 </li>
 <li>
 Action trackers
 </li>
 <li>
 Internal notes and documentation
 
 </li>
 </ul>
 <li>
 Monitor adherence to service standards, processes, and KPIs
 </li>
 <li>
 Drive process improvements to enhance efficiency and consistency
 
 
 </li>
 </ul>
 
 Coordination &amp; Execution
 
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution
 </li>
 <li>
 Maintain strong follow-up on pending tasks, action items, and commitments
 </li>
 <li>
 Ensure smooth execution of customer-facing operations
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong team management and leadership skills
 </li>
 <li>
 Excellent customer relationship management and communication
 </li>
 <li>
 Ability to handle escalations and high-pressure situations
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Proficiency in reporting, tracking, and process monitoring
 </li>
 <li>
 High level of ownership, accountability, and follow-through
 </li>
 <li>
 Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, Communications, or related field
 </li>
 <li>
 5&ndash;7 years of experience in:
 </li>
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Client Services
 </li>
 <li>
 Account Management
 </li>
 <li>
 Operations
 
 </li>
 </ul>
 <li>
 Proven experience in team leadership and service delivery management
 
 
 </li>
 </ul>
 
 Performance Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Customer satisfaction and retention rates
 </li>
 <li>
 Reduction in service risks and escalations
 </li>
 <li>
 Team performance, accountability, and communication quality
 </li>
 <li>
 Accuracy in reporting, documentation, and tracking systems
 </li>
 <li>
 Contribution to process improvement and operational excellence
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary: PKR 180K &ndash; 200K
 </li>
 <li>
 Company-provided transport
 </li>
 <li>
 Professional and structured work environment
 </li>
 <li>
 Leadership role with career growth opportunities
 </li>
 <li>
 Exposure to high-impact customer success operations
 
 </li>
 </ul>
</div>

Assistant Manager – Customer Success (Female)

Sparking Asia

Job Title: Social Media Assistant (Female)We are currently looking for a Social Media Assistant (Female) to join our team.Job Responsibilities:<ul><li>Manage social media accounts (Instagram, Facebook, and other platforms)</li><li>Develop and implement basic content strategies</li><li>Perform light editing of videos and images using Canva and CapCut</li><li>Assist in daily social media operations</li></ul>Requirements:<ul><li>Basic understanding of social media platforms</li><li>Ability to create simple content strategies</li><li>Knowledge of Canva and CapCut</li><li>Quick learner with a positive attitude</li><li>Fresh candidates are also encouraged to apply</li></ul>Job Details:<ul><li>Timings: 12:00 PM &ndash; 8:00 PM</li><li>Days: Monday to Saturday</li><li>Kohistan Tower, Saddar Rwp</li><li>Position: Female candidates only</li></ul>If you are interested, please share your updated resume. HR@sparkingasia.com Or WhatsApp 0342-4394074Work Location: In person

Social Media Assistant Female

Cloud Rexpo Pvt. Ltd.

Position SummaryThe Assistant Project Manager (Female) is responsible for supporting the planning, coordination, execution, and reporting of AI automation, digital product, web development, and client delivery projects within Duha Nashrah AI. The role ensures that timelines, task ownership, interdepartmental coordination, and delivery discipline are maintained across internal teams and external stakeholders. The position supports project governance, follow-up control, documentation accuracy, and operational continuity.Reporting LineReports to: Project Manager / Operations Manager / Director Coordinates with: AI Automation, Development, UI/UX, SEO, Content, QA, Sales, Client Success, and relevant external vendorsCoordination Matrix FunctionNature of Coordination<ul><li>Project Leadership</li><li>Task tracking, escalation support, delivery follow-up</li><li>AI Automation Team</li><li>Workflow implementation status, integration milestones</li><li>Development Team</li><li>Sprint coordination, feature progress, bug tracking</li><li>UI/UX Team</li><li>Design timelines, approval flow, revision management</li><li>SEO / Marketing</li><li>Campaign requirements, content timelines, technical SEO dependencies</li><li>Sales / Client Success</li><li>Scope clarification, client expectations, delivery updates</li><li>QA / Testing</li><li>Testing schedules, defect reporting, release readiness</li></ul>Key Responsibilities1. Project Planning &amp; Execution Support<ul><li>Assist in preparing project plans, work breakdown structures, timelines, and action trackers.</li><li>Support project kickoff, task assignment, resource coordination, and milestone monitoring.</li><li>Follow up with teams to ensure progress is aligned with agreed timelines and deliverables.</li><li>Maintain visibility of active, pending, and delayed tasks across all assigned projects.</li></ul>2. Coordination &amp; Communication Control<ul><li>Act as the coordination link between management, delivery teams, and commercial functions.</li><li>Ensure all project communication is routed through official channels and properly documented.</li><li>Prepare meeting agendas, minutes, action items, and follow-up reports.</li><li>Escalate delivery risks, bottlenecks, and missed deadlines in a timely and structured manner.</li></ul>3. Documentation &amp; Reporting<ul><li>Maintain updated records of project scope, revisions, approvals, dependencies, and status reports.</li><li>Prepare daily, weekly, and monthly progress summaries for management review.</li><li>Ensure version control of project documents, scope files, and internal trackers.</li><li>Support management reporting with clear documentation of progress, risks, and accountability gaps.</li></ul>4. Client Delivery Support<ul><li>Coordinate internal execution against client requirements and approved scope.</li><li>Track open issues, change requests, pending approvals, and delivery commitments.</li><li>Assist in ensuring that project outputs are aligned with brand, commercial, and technical expectations.</li><li>Support professional handling of client follow-ups and internal closure of client action points.</li></ul>5. Process Discipline &amp; Escalation Management<ul><li>Ensure project work follows hierarchy-based communication and escalation discipline.</li><li>Highlight non-compliance, repeated delays, documentation gaps, or coordination failures.</li><li>Support implementation of project SOPs, trackers, and reporting formats.</li><li>Maintain task accountability and ensure unresolved blockers are escalated appropriately.</li></ul>Required Competencies<ul><li>Strong coordination and follow-up discipline</li><li>Ability to manage multiple project streams simultaneously</li><li>Structured communication and reporting ability</li><li>Good understanding of digital product, web, and automation project cycles</li><li>Strong documentation, scheduling, and meeting management skills</li><li>Problem-solving mindset with escalation awareness</li><li>Professional judgment and deadline orientation</li></ul>Qualification &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, IT, Software Engineering, or related field</li><li>1&ndash;3 years of experience in project coordination, operations coordination, or assistant project management</li></ul>Experience in software, web, AI, BPO-tech, or digital agency environments preferred.LocationBahria Town Phase 7.Job Type: Full-timeApplication Question(s):<ul><li>Describe your experience managing or coordinating multiple digital projects simultaneously. What tools or methods did you use to track progress and deadlines?</li><li>Have you worked with cross-functional teams such as developers, designers, SEO specialists, or automation teams? Please explain your role in coordination and communication.</li><li>Tell us about a situation where a project was delayed or facing blockers. How did you handle escalation, follow-up, and resolution?</li><li>What project management or collaboration tools are you experienced with?</li></ul>(Examples: ClickUp, Jira, Trello, Asana, Monday.com, Slack, Notion, Google Workspace, etc<ul><li>This position is based in Bahria Town Phase 7 and requires strong organizational discipline and communication. Are you comfortable working from this location and managing fast-paced project coordination responsibilities?</li><li>Are you comfortable to commute to our location?</li><li>This is onsite and evening shift from 3PM - 12AM, will be you comfortable with it?</li></ul>Work Location: In person

Assistant Project Manager (Female)

Revmed

Job Title: Medical Coding Positions (Multiple Openings) Company: RevMed Location: 5th Road, Rawalpindi Job Type: Full-timeJob Description:RevMed is actively hiring experienced and skilled professionals for multiple positions in the Medical Coding department. We are looking for motivated individuals who can contribute to a fast-paced and performance-driven environment.Open Positions:<ul><li>Medical Coding Manager</li><li>Medical Coding Assistant Manager</li><li>Medical Coding Supervisor</li><li>Medical Coding Specialists</li></ul>Requirements:<ul><li>Relevant degree in Medical/Healthcare field</li><li>Minimum 3+ years of relevant experience (role-specific)</li><li>Strong knowledge of medical coding practices</li><li>Experience in multiple specialties will be preferred</li><li>Good communication and team management skills (for senior roles)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Post-probation increment</li><li>Annual increment</li><li>Promotion-based increments</li><li>Monthly performance bonus</li><li>Family health insurance</li><li>Paid leaves &amp; leave encashment</li><li>Pick &amp; Drop facility (for female staff)</li></ul>Location:5th Road, RawalpindiHow to Apply:Interested candidates can send their CV via WhatsApp at: +92 311 0733046Note: Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs100,000.00 - Rs250,000.00 per monthWork Location: In person

Medical Coder

Job Title: Junior Social Media Assistant (Female | Freshers Welcome)We are looking for a Junior Social Media Assistant (Female) to join our team. This role is perfect for fresh candidates or beginners who are passionate about social media and want to start their career in the digital field.What You&rsquo;ll Do:<ul><li>Assist in managing social media accounts (Instagram, Facebook, etc.)</li><li>Help create and post simple content (posts, reels, stories)</li><li>Support in basic content planning and ideas</li><li>Perform light editing of images and videos using Canva &amp; CapCut</li><li>Monitor messages and comments under supervision</li><li>Assist the team in daily social media tasks</li></ul>Who Can Apply:<ul><li>Basic understanding of social media platforms</li><li>Familiarity with Canva or CapCut (basic level is enough)</li><li>Willingness to learn and grow</li><li>Good communication skills</li><li>Positive attitude and team player</li><li>Fresh candidates are highly encouraged to apply</li></ul>Job Details:<ul><li>Timings: 12:00 PM &ndash; 8:00 PM</li><li>Days: Monday to Saturday</li><li>Location: Kohistan Tower, Saddar Rawalpindi</li><li>Position: Female candidates only</li></ul>How to Apply:If you are interested, please share your updated resume:HR@sparkingasia.com WhatsApp: 0342-4394074Work Location: In person

Junior Content Manager Female

NextTech Solutions

Company:NextTech Solutions &ndash; A leading Web Development &amp; E-Commerce agency specializing in Full Stack PHP, Shopify, BigCommerce, and Custom E-Commerce solutions.Location:Rawalpindi / Remote (Hybrid options available)Timing:Night ShiftAbout the Role:We are looking to hire 2 enthusiastic and motivated female graduates to join our business development team. Your primary responsibility will be to bid on projects and send proposals on Upwork and other freelance platforms for our web development and e-commerce services.If you&rsquo;re confident in English writing, passionate about technology, and eager to start your career in the IT industry, this opportunity is perfect for you.Key Responsibilities:<ul><li>Search and bid on relevant projects on Upwork and other freelance marketplaces.</li><li>Write professional, personalized proposals tailored to each client&rsquo;s needs.</li><li>Understand client requirements and coordinate with the technical team.</li><li>Maintain daily bidding records and follow up with potential clients.</li><li>Work closely with senior business developers to help achieve monthly targets.</li></ul>Requirements:<ul><li>Fresh female graduate (BBA / BSCS / BS IT / Software Engineering preferred).</li><li>Excellent English writing and communication skills.</li><li>Basic understanding of web development or e-commerce platforms is a plus.</li><li>Confident, organized, and eager to learn.</li><li>Able to work independently and meet daily bidding goals.</li></ul>Compensation &amp; Benefits:<ul><li>Monthly Stipend</li><li>Earn commission on achieving monthly targets.</li><li>Bonuses for exceeding monthly targets.</li><li>Training &amp; mentorship from experienced business developers.</li><li>Growth opportunity to become a Business Development Executive or Client Relationship Manager.</li><li>Friendly, growth-oriented work environment.</li><li>Flexible working hours (office &amp; remote).</li></ul>Job Types: Full-time, Internship, Fresher Contract length: 12 monthsPay: From Rs30,000.00 per monthWork Location: In person

Businesss Developer Executive / Upwork Bidder

AKY Services Pvt. Ltd

Job Title: Business Development Officer (BDO) &ndash; FemaleCompany: UAQ Trainings &amp; Consultancy Location: Ground Floor, D-383, 6th Road, Near Chaaye Khana, Satellite Town, Rawalpindi, Pakistan (with operations in Islamabad and nationwide service) Department: Business Development / Sales Employment Type: Full-Time Reporting To: Senior Management / Business Development LeadAbout UAQ Trainings &amp; ConsultancyUAQ Trainings &amp; Consultancy is a Qatar-based multinational organization (established in 1984 as UAQ Education Centre in Doha) now operating in Rawalpindi and Islamabad, Pakistan. We specialize in professional training and coaching programs that deliver globally recognized certifications. Our key offerings include IELTS / PTE Preparation, NEBOSH &amp; Safety Certifications, Shopify &amp; E-Commerce Training, Digital Marketing, Graphic Design, Language Courses, IT &amp; Digital Skills programs, and Study Abroad / Visa Consultancy services.With the motto &ldquo;Certified Today, Hired Tomorrow &mdash; Your Gateway to Global Careers Starts Here&rdquo;, we focus on empowering women, students, and skill seekers with practical, job-ready training for opportunities in the GCC and worldwide. We don&rsquo;t just deliver courses &mdash; we transform careers.Job SummaryWe are seeking a dynamic, target-driven Female Business Development Officer with proven experience in education sales (specifically short courses such as IELTS, language programs, professional certifications, and skill-based training). The ideal candidate will drive revenue growth by acquiring new clients, increasing enrollments, and building long-term partnerships in the education and training sector. This role is perfect for someone passionate about women empowerment and helping learners achieve global career success.Key Responsibilities<ul><li>Develop and execute business development strategies to promote short courses (IELTS Preparation, PTE, NEBOSH, Language Courses, Digital Marketing, Shopify, Graphic Design, IT Skills, and Study Visa Consultancy).</li><li>Identify and target potential clients including students, working professionals, corporates, educational institutions, and women seeking skill enhancement or overseas opportunities.</li><li>Conduct sales presentations, consultations, demos, and campus visits/seminars to convert leads into enrollments.</li><li>Achieve and exceed monthly, quarterly, and annual enrollment/sales targets.</li><li>Build and maintain strong relationships with existing clients for repeat business and referrals.</li><li>Perform market research on competitors, industry trends, and demand for short courses in Pakistan and GCC markets.</li><li>Collaborate with the marketing team on campaigns, digital promotions, and events to generate high-quality leads.</li><li>Handle inquiries efficiently, provide accurate course information, and close sales through excellent follow-up.</li><li>Prepare weekly/monthly reports on sales performance, client feedback, pipeline status, and market insights.</li><li>Represent UAQ at educational fairs, career expos, women empowerment events, and corporate training seminars.</li><li>Contribute to the company&rsquo;s mission of empowering women through accessible, high-quality training programs.</li></ul>Requirements &amp; QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Education, Mass Communication, or a related field (Master&rsquo;s degree will be an advantage).</li></ul>Experience<ul><li>Minimum 2&ndash;3 years of proven experience in education sales, preferably selling short courses (IELTS, PTE, language programs, professional certifications, or skill-based training).</li><li>Demonstrated track record of consistently meeting or exceeding sales/enrollment targets.</li><li>Experience in the training/consultancy sector is highly preferred.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication, presentation, negotiation, and closing skills (in English and Urdu).</li><li>Strong interpersonal skills with the ability to connect with students, professionals, and institutional clients.</li><li>Self-motivated, target-oriented, and able to work independently as well as in a team.</li><li>Proficiency in MS Office, CRM tools, and basic digital marketing knowledge.</li><li>Passion for education and women empowerment.</li><li>Female candidates only (to align with our focus on empowering women and creating a supportive environment).</li></ul>Age &amp; Other<ul><li>Age: 24&ndash;35 years (preferred).</li><li>Willingness to travel within Rawalpindi, Islamabad, and occasionally nationwide for client meetings and events.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance-based incentives and commissions.</li><li>Professional growth opportunities in a fast-growing multinational training institute.</li><li>Supportive, inclusive work culture with a strong focus on women empowerment.</li><li>Training on our courses and certifications.</li><li>Opportunities to attend national and international education events.</li><li>A meaningful role where your sales efforts directly change lives and open global career doors.</li></ul>How to ApplyInterested Female candidates should send their updated CV along with a brief cover letter highlighting their education sales experience (especially IELTS/short courses) to: Email: adnan.ahmed@uaq.qaSubject Line: Application for BDO (Female) &ndash; [Your Full Name]Phone: +92 327 505053 / 051 2716096Only shortlisted candidates will be contacted for interviews.UAQ Trainings &amp; Consultancy is an equal opportunity employer committed to diversity and women&rsquo;s professional growth.We look forward to welcoming a passionate sales professional who shares our vision of &ldquo;Certified Today, Hired Tomorrow&rdquo;!Job Type: Full-timeEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Business Development Officer (Female)

Explore 163+ Assistant manager customer success female in Rawalpindi this May. Find roles across top companies and apply now to boost your career.