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customer sales associates

e commerce support representative

GrowthRatio Solutions

Job Title: CSR for e-commerce OperationsJob OverviewWe are looking for a reliable and detail-oriented eBay Assistant &ndash; Operations to support day-to-day activities of our eBay store. The role focuses on product listings, order processing, shipment tracking, customer communication, and handling returns and cases while maintaining strong account performance.Responsibilities:Create, update, and manage product listings on eBayProcess customer orders accurately and on timeUpload and monitor shipment tracking detailsRespond to customer messages professionally and within required timeframesManage customer feedback and follow up where necessaryHandle return requests and refund processing according to company guidelinesAssist in resolving eBay cases and customer disputesMonitor account performance metrics and ensure compliance with eBay standardsMaintain organized records related to orders, messages, and casesRequirements:Prior experience with eBay account operations is preferredStrong written English communication skillsGood attention to detail and time managementAbility to handle multiple tasks efficientlyBasic computer skills and familiarity with online marketplacesProblem-solving mindset and customer-focused approachWork Details: Freshers can also applyJob Type: Full-timeLocation: Onsite 10AM - 6PMJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

E-commerce Support Representative

Comtanix

Job DescriptionComtanix is a fast-growing BPO located in Bahria Town, Phase 8, Rawalpindi. Currently we are looking for E-Commerce Business Development Representative.Who we are looking for:We are looking for an eager &amp; detail-oriented individuals with proficiency in MS Excel &amp; excellent English Communication skills and proactive personality for our Company. As an E-Commerce Inside Sales Rep, you will be responsible for sales, analyzing and optimizing pricing strategies &amp; inventory availability for various product lines sold. You will work closely with the other teams to develop and implement effective pricing strategies that maximize sales, profitability, and market competitiveness.Job Responsibilities:<ul><li>Deep understanding of B2B E-commerce sales and operation and must be able to think strategically and perform day to day account management.</li><li>Monitor pricing practices across the marketplace to maintain consistency and adherence to company standards and analyze potential competitors offers promotions, and market dynamics and stay ahead of them.</li><li>Generate Sales &amp; monitor fulfillment till delivered.</li><li>Ensure product listing compliance with pricing policies, guidelines, and legal requirements.</li><li>Closing deals with vendors &amp; suppliers for competitive pricing and discounts.</li><li>Strong analytical and problem-solving skills, with the ability to identify areas for process improvement</li><li>Ability to work in a fast-paced environment, prioritizing tasks and managing multiple tasks simultaneously.</li><li>Strong understanding of cultural differences and nuances, with experience working with international suppliers and partners</li><li>Moderate knowledge of e-Commerce platforms (Amazon, Walmart, e-Bay).</li></ul>Requirements:<ul><li>Bachelor's Degree in (BSCS preferred).</li><li>Strong analytical, communication, and computer skills.</li><li>Proficiency in MS Excel, Outlook</li><li>Ability to work independently &amp; effectively at all levels within an organization.</li><li>Ability to work on night shifts.</li></ul>Please note that this is a full-time, on-site, night-shift job.Job Type: Full-timePay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Are you willing to commute to Bahria Town, Phase 8, Rawalpindi daily?</li><li>Are you comfortable working in the night shift?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Centre: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Business Development Representative

IZOC Solutions

We are looking for a proactive and detail oriented E-Commerce Support &amp; Operations Executive to manage customer support and operational tasks across international e-commerce platforms such as Shopify, and similar marketplaces. The ideal candidate will have strong English communication skills, experience in international customer support campaigns, and the ability to navigate platform-specific tools, dashboards, and technical workflows.This role requires night shift availability and a customer-focused mindset combined with practical knowledge of e-commerce systems and processes.Key Responsibilities<ul><li>Manage customer inquiries and operational issues across international e-commerce platforms (Shopify etc.) via email, chat, and ticketing systems.</li><li>Navigate seller dashboards to handle order management, refunds, returns, cancellations, and dispute resolution.</li><li>Assist with listing-related issues, account health concerns, policy compliance, and basic troubleshooting within platform tools.</li><li>Communicate clearly and professionally with international customers and internal teams to resolve issues efficiently.</li><li>Identify and escalate complex platform or account-related issues to relevant departments when required.</li><li>Maintain accurate records of cases, actions taken, and resolutions in CRM or internal systems.</li><li>Ensure adherence to SLAs, quality standards, and platform guidelines.</li><li>Support day-to-day operational activities related to e-commerce account management.</li></ul>Required Skills &amp; Qualifications<ul><li>Prior experience in international customer support campaigns (BPO or e-commerce support preferred).</li><li>Excellent verbal and written English communication skills.</li><li>Hands-on experience or working knowledge of Shopify, or other online marketplaces.</li><li>Ability to understand and navigate platform technicalities, dashboards, and workflows.</li><li>Strong problem-solving and multitasking abilities.</li><li>Familiarity with CRM tools, ticketing systems, and standard office applications.</li><li>Ability to work independently during night shift hours.</li></ul>Job Details<ul><li>Salary: PKR 70,000 (starting)</li><li>Shift Timing: 08:00 PM &ndash; 04:00 AM</li><li>Shift Type: Night Shift</li><li>Work Environment: Fast-paced, international e-commerce operations</li></ul>Job Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

E-Commerce Support & Operations Executive (International Platforms)

Unity Films Software PVT LTD

Instructor &ndash; E-Commerce (Short Course &ndash; 3 Months)Company: Unity Films Job Type: Part time Location: RawalpindiJob DescriptionUnity Films is hiring an E-Commerce Instructor. The role involves delivering practical, hands-on training in e-commerce concepts and online selling platforms.Qualification<ul><li>BS in a relevant field (IT, Computer Science, Business, Marketing, E-Commerce, or related)</li></ul>Required Skills<ul><li>Strong knowledge of e-commerce fundamentals</li><li>Hands-on experience with Shopify, WooCommerce, and online marketplaces (Daraz, Amazon, etc.)</li><li>Product listing, pricing, and order management</li><li>Basic digital marketing for e-commerce (Facebook/Instagram Ads, Google Ads)</li><li>Understanding of payment gateways and order fulfillment</li></ul>Preferred<ul><li>Relevant certification or prior teaching experience</li></ul>Apply at: +92 341 1994820Job Type: Part-timeWork Location: In person

Instructor -E-Commerce

Your Cloud Campus

Location: Rehmanabad, RawalpindiShift: Night Shift, On-Site (9:00 PM to 6:00 AM)Key Responsibilities:<ul><li>Manage end-to-end wholesale operations across e-commerce marketplaces (Amazon Wholesale, Distributor Accounts, Brand Direct, etc.).</li><li>Source and onboard authorized distributors, brands, and suppliers.</li><li>Analyze product profitability, pricing strategies, and buy-box performance.</li><li>Monitor inventory levels, replenishment cycles, and stock forecasting.</li><li>Ensure compliance with marketplace policies and brand authorization requirements.</li><li>Coordinate with operations, finance, and logistics teams for smooth execution.</li><li>Optimize listings, pricing, and account health related to wholesale SKUs.</li><li>Prepare performance reports and insights for management review.</li><li>Support team training and process documentation for wholesale workflows.</li></ul>Required Qualifications &amp; Skills<ul><li>Proven experience in e-commerce wholesale business models.</li><li>Strong understanding of Amazon Wholesale and other marketplace wholesale operations.</li><li>Hands-on experience with supplier negotiations and account management.</li><li>Solid knowledge of product research, profit analysis, and inventory planning.</li><li>Familiarity with tools such as Seller Central, Keepa, Helium 10, or similar.</li><li>Strong analytical, organizational, and communication skills.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>Amazon Wholesale Marketing: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In personExpected Start Date: 12/01/2026

Amazon Wholesale Specialist (On-Site)

Nested Kode

Job description<ul><li>Job Summary</li></ul>We are looking for a motivated and results-driven Bidder to manage and generate business through online bidding platforms. The ideal candidate will be responsible for identifying new business opportunities, preparing proposals, communicating with clients, and closing deals aligned with company services.Key Responsibilities<ul><li>Identify and bid on projects through platforms such as Upwork, Fiverr, Freelancer, PeoplePerHour, Guru, etc.</li><li>Write custom proposals according to client requirements.</li><li>Communicate with potential clients via chat, email, and calls.</li><li>Understand client needs and coordinate with internal teams for accurate project estimates.</li><li>Maintain and update bid records, follow-ups, and client communication logs.</li><li>Negotiate pricing, timelines, and project scope.</li><li>Convert leads into long-term clients.</li><li>Stay updated with market trends, competitor activities, and platform policies.</li><li>Ensure timely submission of bids and proposals.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Bidder / Business Development Executive in IT or Digital Marketing.</li><li>Strong understanding of services like:</li><li>Website Design &amp; Development</li><li>SEO &amp; Digital Marketing</li><li>E-commerce (Shopify, WooCommerce)</li><li>Mobile App Development</li><li>Excellent English communication &amp; proposal writing skills.</li><li>Ability to understand technical requirements.</li><li>Strong negotiation and closing skills.</li><li>Self-motivated and target-oriented mindset.</li></ul>Preferred Skills<ul><li>Experience with CRM tools.</li><li>Knowledge of pricing strategies and project estimation.</li><li>Understanding of international clients (UK, USA, UAE, etc.).</li><li>Portfolio or track record of successful projects is a plus.</li></ul>KPIs / Performance Metrics<ul><li>Number of bids submitted daily/weekly.</li><li>Conversion rate (Leads &rarr; Clients).</li><li>Revenue generated monthly.</li><li>Client retention rate.</li></ul>What We Offer<ul><li>Competitive salary + commission/incentives.</li><li>Growth opportunities within the company.</li><li>Friendly and professional work environment.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>We dont Offer remote Positions or remote Interviews interview is going to be inhouse please say yes if you agree</li></ul>Experience:<ul><li>WordPress Development: 1 year (Required)</li></ul>Work Location: In person

Business Development Manager

Medico Tech LLC

Job Title: Customer Service Representative (CSR)Job SummaryThe Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Maintain detailed and accurate records of customer interactions</li><li>Escalate complex issues to appropriate departments when necessary</li><li>Follow company policies, service standards, and quality guidelines</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed customer satisfaction and performance metrics</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent (associate&rsquo;s or bachelor&rsquo;s degree preferred)</li><li>Proven experience in customer service or a related role (preferred)</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems</li><li>Positive attitude, patience, and empathy</li></ul>Working Conditions<ul><li>May require shift work, weekends, or holidays</li><li>Office-based, call center, retail, or environment depending on role</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Active listening</li><li>Attention to detail</li><li>Time management</li></ul>Job Types: Full-time, FresherPay: Rs30.00 - Rs65.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Explore 149+ E commerce support representative in Rawalpindi this January. Find roles across top companies and apply now to boost your career.