senior it infrastructure engineer Jobs in Seeb

senior it infrastructure engineer

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it helpdesk/first‑line support Jobs in Seeb

it helpdesk/first‑line support

it support

WebPar IT Solutions LLC

Core ResponsibilitiesThe role can be broken down into three main areas: Reactive (fixing what&rsquo;s broken), Proactive (preventing issues), and Administrative (managing assets).1. Incident Management (Troubleshooting)<ul><li>Hardware: Diagnosing and repairing issues with desktops, laptops, printers, mobile devices, servers, and peripherals.</li><li>Software: Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Networking: Troubleshooting connectivity issues, VPN access, Wi-Fi signals, and basic router/switch configurations.</li><li>Account Management: Resetting passwords, unlocking accounts, and managing user permissions in Active Directory or Azure AD.</li></ul>2. Customer Service &amp; Communication<ul><li>Ticketing System: Managing a queue of support tickets, prioritizing issues based on urgency (e.g., a single forgotten password vs. a whole office unable to work).</li><li>Remote &amp; Desk-side Support: Assisting users via phone, chat, remote desktop tools, or in person.</li><li>Documentation: Creating user guides (wikis) and documenting solutions in a knowledge base to reduce repeat issues.</li></ul>3. System Administration &amp; Maintenance<ul><li>Onboarding/Offboarding: Setting up new employee accounts and equipment (laptops, monitors, badges) and deactivating accounts for departing staff.</li><li>Asset Management: Tracking inventory of hardware and software licenses to ensure compliance.</li><li>Security: Ensuring endpoints meet security standards (installing antivirus, applying patches, enforcing multi-factor authentication).</li></ul>Required SkillsIT Support requires a hybrid of technical hard skills and soft skills.Technical:<ul><li>Operating Systems: Proficiency in Windows 10/11 and macOS; familiarity with Linux is a plus.</li><li>Active Directory: Managing users, groups, and organizational units.</li><li>Microsoft 365 / Google Workspace: Administering email, SharePoint/Drive, and Teams.</li><li>Networking Fundamentals: Understanding of DNS, DHCP, TCP/IP, and basic firewall concepts.</li><li>Hardware: Ability to replace RAM, hard drives, and troubleshoot physical failures.</li></ul>Soft Skills (Often more important than technical skills):<ul><li>Patience: Users are often frustrated; the ability to remain calm is critical.</li><li>Communication: Translating technical jargon into plain English so non-technical users understand the solution.</li><li>Problem Solving: The ability to search for answers (Google-fu) and think logically through layers of the OSI model to isolate faults.</li><li>Empathy: Understanding that a &quot;broken computer&quot; is preventing someone from doing their job.</li></ul>Job Types: Full-time, Part-timePay: RO9,000.000 - RO15,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

IT Support

Khalid Pup Tech

Key ResponsibilitiesWe are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.Primary responsibilities<ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul>Required qualifications &amp; skills<ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul>Job Types: Full-time, PermanentPay: RO25.200 - RO50.200 per hourWork Location: On the road

IT support analyst

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
 <ul>
 
 <li>
 Provide technical support to users on hardware, software, network, and application issues.
 </li>
 
 <li>
 Respond to IT support requests and resolve issues in a timely and professional manner.
 </li>
 
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
 </li>
 
 <li>
 Set up user accounts, email access, and system permissions.
 </li>
 
 <li>
 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
 </li>
 
 <li>
 Perform routine system checks, updates, and backups.
 </li>
 
 <li>
 Assist in managing antivirus, security patches, and access controls.
 </li>
 
 <li>
 Support troubleshooting of network, email, and connectivity issues.
 </li>
 
 <li>
 Maintain an inventory of IT equipment and software licenses.
 </li>
 
 <li>
 Document IT procedures, system configurations, and troubleshooting guides.
 </li>
 
 <li>
 Ensure proper handling, storage, and maintenance of IT assets.
 </li>
 
 <li>
 Support implementation of IT security policies and best practices.
 </li>
 
 <li>
 Ensure compliance with company IT policies and data protection requirements.
 </li>
 
 <li>
 Assist with audits and system reviews where required.
 </li>
 
 <li>
 Work closely with vendors and service providers for repairs and upgrades.
 </li>
 
 <li>
 Support system upgrades, new software rollouts, and IT projects.
 </li>
 
 <li>
 Provide basic user training on IT systems and applications.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 
 <li>
 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
 </li>
 
 <li>
 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
 </li>
 
 <li>
 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
 </li>
 
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 
 <li>
 Good knowledge of computer hardware, software, and networks.
 </li>
 
 <li>
 Ability to communicate technical issues clearly to non-technical users.
 </li>
 
 <li>
 Good time management and ability to handle multiple tasks.
 </li>
 
 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT SUPPORT OFFICER

SmurfOwl Technologies LLC

What is an IT Support Specialist?An IT Support Specialist (also known as a Help Desk Technician, Desktop Support Technician, or IT Support Analyst) is the primary point of contact between an organization&rsquo;s employees (or clients) and the technology infrastructure. They are the &quot;fixers&quot; who ensure that hardware, software, and network systems function correctly, allowing the business to operate without technical interruption.Key ResponsibilitiesThe role is a mix of technical troubleshooting and customer service. Responsibilities typically include:1. Hardware Support<ul><li>Installing, configuring, and upgrading desktops, laptops, printers, monitors, and peripherals.</li><li>Performing hardware repairs and replacing faulty components (RAM, hard drives, etc.).</li><li>Managing inventory of hardware assets.</li></ul>2. Software Support<ul><li>Installing, updating, and patching operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Troubleshooting software crashes, login issues, and configuration errors.</li><li>Managing user accounts and permissions in Active Directory or cloud directories (Azure AD/Entra ID).</li></ul>3. Network Support<ul><li>Troubleshooting basic connectivity issues (Wi-Fi, VPN, Ethernet).</li><li>Configuring and supporting mobile devices (smartphones, tablets) for email and corporate access.</li><li>Assisting with network printer setup and configuration.</li></ul>4. User Support &amp; Ticketing<ul><li>Serving as the first point of contact for technical issues via phone, email, Slack, or a ticketing system (like Jira, ServiceNow, or Zendesk).</li><li>Logging all issues, documenting steps taken, and escalating complex issues to Tier 2/3 teams (Network Engineers, Sysadmins) when necessary.</li><li>Creating documentation and &quot;how-to&quot; guides for end-users to reduce recurring tickets.</li></ul>5. Onboarding &amp; Offboarding<ul><li>Setting up new employee accounts, hardware, and access badges.</li><li>Deactivating accounts and retrieving equipment when employees leave.</li></ul>Required SkillsTechnical Skills:<ul><li>Operating Systems: Deep familiarity with Windows 10/11; often macOS and Linux basics.</li><li>Active Directory: Creating users, resetting passwords, managing groups.</li><li>Microsoft 365/Google Workspace: Administering email accounts, SharePoint/Drive access, and Teams/Zoom configurations.</li><li>Networking Basics: Understanding of DNS, DHCP, TCP/IP, and basic routing/switching concepts.</li><li>Ticketing Systems: Experience with ITSM tools like ServiceNow, Jira Service Management, or Zendesk.</li><li>Imaging: Ability to deploy OS images to new machines using tools like SCCM, Jamf, or MDT.</li></ul>Soft Skills:<ul><li>Customer Service: This is often more important than technical depth. The ability to remain patient and helpful when a user is frustrated is critical.</li><li>Communication: Explaining complex technical solutions to non-technical people without using jargon.</li><li>Problem-Solving: Diagnosing issues logically; knowing what to search for when you don&rsquo;t know the answer.</li><li>Time Management: Balancing walk-up requests, remote tickets, and project work simultaneously.</li></ul>Common Job Titles &amp; Career ProgressionEntry Level:<ul><li>IT Support Specialist</li><li>Help Desk Technician</li><li>Desktop Support Analyst</li></ul>Mid-Level:<ul><li>IT Support Specialist II / III</li><li>Systems Administrator (if focusing on servers/back-end)</li><li>Network Administrator (if focusing on infrastructure)</li></ul>Senior/Advanced:<ul><li>IT Manager (moving into leadership)</li><li>IT Operations Manager</li><li>Cloud Support Specialist (specializing in AWS or Azure)</li><li>Cybersecurity Analyst (often a natural transition for support specialists who focus on access control and security best practices)</li></ul>Job Types: Full-time, Part-timePay: RO7,300.000 - RO11,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

IT Support Specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>03/31/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>Open
</div></div><div>Work Experience
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div>Industry
<div>IT Services
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>MAIN TASKS: 
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff. 
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions. 
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats 
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption. 
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment. 
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures. 
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software. 
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals. 
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering. 
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests. 
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div><div> 
</div><div>
QUALIFICATIONS: 
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications. 
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access. 
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP. 
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT. 
</li><li>
Ability to communicate technical concepts clearly to non-technical staff. 
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools. 
</li><li>
Strong analytical mindset with a focus on proactive problem-solving. 
</li><li>
Must be Oman resident 
</li></ul><div>
EDUCATIONAL: 
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field. 
</li></ul><div>
EXPERIENCE: 
</div><ul><li>
 Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities. 
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage. 
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

Noventiq WLL

We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high-quality on-site IT support while ensuring smooth and secure IT operations.Key Responsibilities<ul><li>Administer and support Windows 10/11 desktops and macOS devices</li><li>Manage Windows Server 2012+ environments and Active Directory</li><li>Provide Tier 2/3 end-user support across desktop, mobile, and cloud platforms</li><li>Manage Microsoft Intune and Entra ID (Azure AD)</li><li>Deploy and support VMware and/or Hyper-V virtualization platforms</li><li>Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)</li><li>Support onboarding and offboarding with proper access and security controls</li><li>Troubleshoot hardware, software, and network issues efficiently</li></ul>Required Skills<ul><li>Strong hands-on experience in Windows and macOS environments</li><li>Experience with Windows Server and Active Directory</li><li>Experience with VMware or Hyper-V virtualization</li><li>Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security</li><li>Strong troubleshooting and communication skills</li></ul>Additional Requirement Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Spiral Dunes Telecommunication

About the role Coordinate and prioritize incoming IT support requests, dispatch technicians, and ensure timely resolution while maintaining clear communication with users and technical teams.Key responsibilities<ul><li>Monitor incoming requests via phone, email, ticketing system, and chat; log and categorize incidents and service requests.</li><li>Triage and prioritize tickets based on impact and urgency; assign to appropriate technicians or teams.</li><li>Dispatch on-site and remote technicians, track job progress, and ensure SLAs are met.</li><li>Maintain accurate ticket records, update statuses, and communicate estimated timelines to users.</li><li>Coordinate escalations to 2nd/3rd line support and specialist teams; follow up until resolution.</li><li>Manage daily technician schedules, job assignments, and workload balancing.</li><li>Maintain and update incident and call logs, shift handover notes, and on-call rosters.</li><li>Provide basic remote troubleshooting (password resets, account unlocks, printer queue clears) when applicable.</li><li>Communicate planned outages, maintenance windows, and service interruptions to affected users.</li><li>Support asset booking, spare parts requests, and coordination for on-site visits.</li><li>Produce daily/weekly reports on ticket volumes, SLA compliance, and resource utilization.</li><li>Contribute to improving dispatch processes, runbooks, and knowledge base articles.</li></ul>Qualifications<ul><li>Diploma or degree in IT, Business Administration, or related field; or relevant experience.</li><li>0&ndash;3 years experience in IT service desk, dispatch, call center, or logistics coordination.</li><li>Familiarity with ITSM/ticketing tools (ServiceNow, Jira Service Desk, Zendesk, or similar).</li><li>Basic IT knowledge: user account management, workstation support, printers, and common business applications.</li><li>Strong organisational and multitasking skills; ability to prioritise under pressure.</li><li>Excellent communication and customer-service skills in English; Arabic is a plus.</li><li>Comfortable using phone systems, chat platforms, and email; punctual and reliable.</li><li>Ability to work shifts, including evenings or on-call rotations as required.</li></ul>Preferred (not required)<ul><li>ITIL Foundation certification or customer service training.</li><li>Experience coordinating field technicians or managing schedules.</li><li>Familiarity with basic remote support tools (TeamViewer, AnyDesk, Microsoft Remote Desktop).</li></ul>What we offer<ul><li>Competitive Oman-market salary and benefits.</li><li>Training and opportunities to progress to Service Desk Team Lead or IT Operations roles.</li><li>Supportive team environment and modern tools.</li></ul>Job Type: Full-timePay: RO19.200 - RO30.150 per hourExpected hours: 40 per weekWork Location: In person

Service Desk Dispatcher

Explore 286+ It support in Seeb this April. Find roles across top companies and apply now to boost your career.