sales support

customer engagement specialist Jobs in Abu Dhabi

customer engagement specialist

customer support representative Jobs in Abu Dhabi

customer support representative

cybersecurity specialist Jobs in Abu Dhabi

cybersecurity specialist

data center engineer/specialist Jobs in Abu Dhabi

data center engineer/specialist

it support specialist

Miral Experiences

<div>
 
 Job Description
 
 
 
 
 Join us at Miral Experiences!
 
 
 
 Miral Experiences is a region&rsquo;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&trade; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&trade; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&trade; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
 
 
 We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated
 
 Digital Support Specialist
 
 to join our Technology Operations team and play a critical role in delivering seamless IT services across the organization.
 
 
 This role ensures exceptional IT support, smooth coordination with cross-functional teams, and consistent alignment with service level agreements (SLAs) and operational best practices.
 
 
 If you're passionate about IT service excellence, problem-solving, and creating a smooth digital experience for users-this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate with IT teams to ensure seamless service delivery.
 </li>
 <li>
 Handle all IT incidents and service requests according to procedures.
 </li>
 <li>
 Ensure proper documentation for all supported systems and components.
 </li>
 <li>
 Investigate, resolve, and document system and service issues.
 </li>
 <li>
 Provide feedback to IT management on issues faced by business users.
 </li>
 <li>
 Recommend continuous improvements based on assessments and data.
 </li>
 <li>
 Identify opportunities for service enhancement.
 </li>
 <li>
 Maintain accurate ticket logs and reports as per policy.
 </li>
 <li>
 Support employees in understanding IT and information security policies.
 </li>
 <li>
 Act as the primary point of contact for client inquiries and escalations.
 </li>
 <li>
 Understand client requirements to tailor service delivery.
 </li>
 <li>
 Conduct regular client meetings to review service performance and improvement areas.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 ITIL certification.
 </li>
 <li>
 CCNA and MCP certifications.
 </li>
 <li>
 MBA.
 </li>
 <li>
 Project Management certifications (Agile/Waterfall).
 </li>
 <li>
 ISO 27001 certification.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in an IT Service Delivery role.
 </li>
 <li>
 2+ years of experience managing IT projects.
 
 
 </li>
 </ul>
 
 Skills &amp; Knowledge
 
 
 
 <ul>
 <li>
 Strong understanding of ITIL and IT service management frameworks.
 </li>
 <li>
 Solid knowledge of Microsoft Operating Systems, Microsoft software, and client-based applications.
 </li>
 <li>
 Ability to excel in a fast-paced environment and handle multiple priorities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Knowledge of GDPR and global data privacy standards.
 </li>
 <li>
 Familiarity with PCI, ISO, and UAE consumer/data security regulations.
 </li>
 <li>
 Good understanding of information security operations and governance.
 
 
 </li>
 </ul>
 
 Shape the Future With Us
 
 
 
 At Miral Experiences, we don&rsquo;t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
 
 
 From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&rsquo;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
 We&rsquo;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Digital Support Specialist

Convivo Technologies

Position : Field Support IT EngineerLocation : Abu Dhabi, UAEReports : Operation Manager &ndash; Abu DhabiSalary Range: AED 3,000 to 4,000Job descriptionWe are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.Key Responsibilities:<ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul>Requirement:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available for immediate join ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul>

IT Field Support Engineer.

Infinity Drinks

IT Professional cum HRLocation: Abu Dhabi, UAE Experience Required: 4&ndash;5 Years Availability: Immediate Joining Preferred Salary: Based on experience and skillsJob DescriptionWe are looking for a skilled and motivated IT Professional with 4&ndash;5 years of experience in the UAE to join our team immediately. The ideal candidate will be responsible for managing IT systems, digital platforms, and online presence, with additional support to HR operations being an advantage.Key Responsibilities<ul><li>Manage and maintain company website, including updates and basic troubleshooting</li><li>Handle domain management, hosting, and email configurations</li><li>Manage and monitor company social media accounts</li><li>Support digital marketing activities, including online promotions and campaigns</li><li>Create and edit basic designs using Photoshop (banners, posts, marketing materials)</li><li>Ensure smooth functioning of IT systems and provide technical support when required</li><li>Coordinate with vendors for IT-related services</li><li>Assist with HR department tasks</li><li>Maintain HR files, databases, and employee information systems</li><li>Support payroll, attendance, and leave management systems</li><li>Ensure compliance with company policies and UAE labor requirements</li></ul>Requirements<ul><li>4&ndash;5 years of relevant IT experience in the UAE</li><li>Strong knowledge of website management, domains, and hosting</li><li>Experience handling social media platforms</li><li>Good knowledge of digital marketing</li><li>Working knowledge of Adobe Photoshop</li><li>Familiarity with HR-related IT systems or processes is a plus</li><li>Working knowledge of HR processes and documentation</li><li>Ability to work independently and handle multiple tasks</li></ul>Language Skills<ul><li>Hindi: Required</li><li>English: Required</li></ul>Preferred Skills<ul><li>Digital marketing tools and analytics</li><li>Content management systems</li><li>HR software or ERP system exposure</li><li>Knowledge of UAE labor law</li></ul>What We Offer<ul><li>Salary based on experience and skills</li><li>Professional work environment</li><li>Opportunity to grow and enhance IT and digital skills</li></ul>Job Type: Full-time

IT Professional cum HR

SAAS Properties

<div>
 
 
 Company Description
 
 
 
 SAAS Properties is a luxury property developer headquartered in the United Arab Emirates, focusing on commercial, residential, and retail real estate. The company is recognized for its exceptional innovation and dedication to creating carefully designed spaces. With a commitment to excellence, SAAS Properties develops living and working environments that prioritize quality and sophistication. Its projects reflect a forward-thinking approach to meet contemporary needs in real estate.
 
 
 
 
 
 
 Role Description
 
 
 
 We are looking for a capable IT Support professional to take ownership of our Helpdesk. Your primary goal is to shield our Senior IT Team from routine tasks by handling L1/L2 support and basic Microsoft 365 administration independently. We will train you on Microsoft Intune as you grow.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 M365 User Management: Create/Terminate user accounts (Joiners/Leavers), assign licenses, and manage group memberships in the Microsoft 365 Admin Center.
 </li>
 <li>
 Identity &amp; Security: Reset passwords and troubleshoot Multi-Factor Authentication (MFA) issues in Entra ID.
 </li>
 <li>
 Email Administration: Create Shared Mailboxes, manage Distribution Lists, and troubleshoot Outlook sync issues.
 </li>
 <li>
 Desktop Support: Troubleshoot Windows 11, Printers, and Office applications for our staff (in-person &amp; remote).
 </li>
 <li>
 Asset Management: Maintain accurate inventory of laptops, mobiles, and peripherals.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Must-Haves:
 
 
 <ul>
 <li>
 Location: Currently based in Abu Dhabi with valid UAE work eligibility.
 </li>
 <li>
 Experience: 1&ndash;3 years in IT Support / Service Desk.
 </li>
 <li>
 Technical Skill: Proven experience using the Microsoft 365 Admin Center (we need someone who can manage the backend, not just use Outlook).
 </li>
 <li>
 Personality: You must be eager to close tickets and help users. You are the "face" of IT.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 Required: Microsoft 365 Certified: Fundamentals (MS-900)
 </li>
 <li>
 Big Plus: Cisco Certifications (CCST/CCNA) or Associate-level Microsoft Certifications.
 </li>
 </ul>
</div>

IT Support Analyst - SAAS Properties

Fairmont Hotels & Resorts

<div>
 معلومات عن الشركة
 
 
 Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
 
 
 وصف الوظيفة
 
 
 
 Infrastructure Management
 
 
 
 Coordinate and handle the installation, configuration, and maintenance of hardware (servers, PCs, POS devices, PABX) and software systems, including Office 365 solutions.
 
 
 
 Guest Services Support
 
 
 
 Ensure continuous and reliable delivery of high-speed internet (HSIA), Wi-Fi connectivity, and in-room entertainment systems to maintain a world-class guest experience.
 
 
 
 Specialized Hotel Systems
 
 
 
 Support and maintain core hospitality applications such as Opera (PMS), Micros (POS), and Sun System (Accounting).
 
 
 
 Cybersecurity &amp; Compliance
 
 
 
 Implement and monitor information security protocols, data-protection policies, staff training programs, and disaster-recovery plans to ensure compliance and operational resilience.
 
 
 
 Cross-Department Collaboration
 
 
 
 Work closely with departments including Front Office, Finance, Housekeeping, F&amp;B, and Sales &amp; Marketing to understand business needs, resolve system challenges, and optimize workflows.
 
 
 
 Audio-Visual Support
 
 
 
 Support hotel AV requirements, including meeting-room setups, and collaborate with the AV Supervisor and Events Team to deliver seamless event experiences where guest satisfaction is central.
 
 
 
 Asset &amp; Inventory Lifecycle
 
 
 
 Maintain software licenses, update inventory records of all IT assets, and provide quarterly status reports to the Head of Department.
 
 
 
 Vendor Management
 
 
 
 Serve as a secondary point of contact for external service providers, vendors, and hardware/software suppliers.
 
 
 المؤهلات
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 2&ndash;5 years of IT experience, including 1&ndash;2 years in a supervisory or senior support role. Prior experience in luxury hospitality is strongly preferred.
 </li>
 <li>
 Strong knowledge of LAN/WAN infrastructure, network security principles, analog telephony systems, and virtualization technologies (VMware / Hyper-V).
 </li>
 <li>
 Excellent problem-solving abilities, effective communication skills, and a strong commitment to delivering luxury-standard service.
 
 
 </li>
 </ul>
 معلومات إضافية
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 CCNA (Networking) or CompTIA Network+
 </li>
 <li>
 Microsoft Certified Professional (MCP)
 </li>
 </ul>
</div>

Systems Analyst

ITPulse Innovative Technologies

We are seeking a highly motivated and technically proficient Data Center Engineer/Specialist who is responsible for the deployment, management, and maintenance of data center infrastructure, ensuring high availability, optimal performance, and compliance with industry standards. This role involves hands-on work with servers, storage, networking, and facility systems to support business operations.Key Responsibilities:<ul><li>Install, configure, and maintain servers, storage systems, and networking devices in the data center.</li><li>Monitor and manage data center infrastructure, including power, cooling, and environmental controls.</li><li>Perform capacity planning and implement upgrades to support business growth.</li><li>Manage and maintain backup, replication, and disaster recovery solutions.</li><li>Ensure high availability and reliability of data center systems (uptime, redundancy, failover).</li><li>Implement and monitor security policies for physical and logical access.</li><li>Troubleshoot hardware, software, network, and system issues promptly.</li><li>Collaborate with IT, network, and security teams to support enterprise applications.</li><li>Maintain detailed documentation of infrastructure, configurations, and procedures.</li><li>Participate in data center audits, compliance checks, and maintenance schedules.</li><li>Support migration, virtualization, and cloud integration projects as required.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>3&ndash;5 years of UAE experience in a similar presales or solution engineering role in the IT industry.</li><li>Driving License is a plus.</li><li>Proven experience as a Data Center Engineer, Specialist, or Systems Administrator.</li><li>Strong knowledge of servers, storage, networking, and virtualization technologies.</li><li>Hands-on experience with data center infrastructure management (DCIM, UPS, generators, cooling, and cabling).</li><li>Familiarity with operating systems: Windows Server, Linux, Unix.</li><li>Experience with backup and disaster recovery solutions.</li><li>Knowledge of network protocols, firewalls, switches, and routers.</li><li>Ability to troubleshoot complex IT systems under pressure.</li><li>Strong documentation, communication, and problem-solving skills.</li></ul>Key Competencies:<ul><li>Analytical and critical thinking</li><li>Team collaboration and stakeholder management</li><li>Time management and prioritization skills</li><li>Adaptability in a dynamic technology environment</li></ul>Interested candidates can send their CV to info@itpulse-innovative.comJob Type: Full-time

Data Center Engineer/Specialist

Metropolitan Capital Real Estate

Job Description: Luxury Property Sales SpecialistLocation: Abu Dhabi, UAE Company: Metropolitan Capital Real EstateAbout the RoleWe are seeking an experienced and highly skilled Luxury Property Sales Specialist to join our Abu Dhabi team. This role focuses on representing premium residential properties, advising high‑net‑worth clients, and delivering a refined, concierge‑level service aligned with the standards of the luxury real estate market.Key Responsibilities<ul><li>Manage the full sales cycle for luxury properties, from lead generation to closing.</li><li>Provide expert guidance on high‑end communities, premium developments, and market trends.</li><li>Conduct private viewings, tailored property tours, and high‑level client consultations.</li><li>Build and maintain strong relationships with high‑net‑worth individuals, investors, and developers.</li><li>Maintain an updated portfolio of luxury listings, ensuring accuracy, quality, and presentation standards.</li><li>Negotiate offers and contracts with professionalism, discretion, and attention to detail.</li><li>Collaborate with internal teams, including marketing and CRM, to support client engagement and deal flow.</li><li>Represent the company at exclusive events, exhibitions, and private developer launches.</li><li>Uphold the highest standards of confidentiality, service quality, and brand representation.</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience in luxury real estate sales within the UAE market (Abu Dhabi experience preferred).</li><li>Strong understanding of premium communities, luxury developments, and high‑end buyer expectations.</li><li>Exceptional communication, negotiation, and presentation skills.</li><li>Ability to manage demanding clients and complex transactions with professionalism.</li><li>Valid UAE driving license and access to a vehicle.</li><li>ADREC/RERA certification is an advantage or willingness to obtain it.</li><li>Proficiency in CRM systems and digital sales tools.</li><li>Fluency in English required; Arabic or additional languages are an advantage.</li></ul>What We Offer<ul><li>Attractive commission structure with significant earning potential.</li><li>Access to exclusive luxury listings and premium developer partnerships.</li><li>Strong marketing support, including high‑quality leads and luxury‑focused campaigns.</li><li>Ongoing training and professional development tailored to the luxury segment.</li><li>A sophisticated, supportive, and growth‑oriented work environment.</li></ul>Ideal CandidateThe ideal candidate is polished, confident, and deeply knowledgeable about the luxury real estate market. They excel at building trust with discerning clients and consistently deliver a premium, detail‑oriented service experience.Job Type: Full-time

Luxury Property Sales Specialist

Explore 1142+ It support specialist in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.