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it support specialist

SSE PLC

<div><p><b>About SSE</b></p><p>
SSE is a renowned engineering consultancy delivering excellence in high-rise construction, critical infrastructure projects, and innovative sustainable solutions. We set industry benchmarks through a passionate focus on client service, professionalism, and ethical, forward-thinking approaches. Our inclusive culture drives creativity, helping to deliver world-class engineering and consultancy services. We welcome those who share our commitment to redefining the built environment and use their expertise to help create safe, sustainable, and inspiring spaces.</p><h2 class="jobSectionHeader"><b>
Role Overview &ndash; IT Support Specialist | Technical Support &amp; User Service Excellence</b></h2><p>
We are seeking a resourceful and solutions-driven IT Support Specialist to provide first-class technical support to colleagues across our multidisciplinary projects. This vital role is central to maintaining our organisation&rsquo;s high levels of IT service, enabling team members to collaborate securely and efficiently, and supporting the digital backbone that underpins our engineering consultancy. If you are keen to solve IT challenges, empower end-users, and contribute to the ongoing improvement of technology services, we invite you to join us at SSE.</p><h3 class="jobSectionHeader"><b>
Main Responsibilities &ndash; IT Support, Troubleshooting, and Customer Service</b></h3><ul>
<li>Serve as the first point of contact for IT support requests, resolving issues in person, over the phone, and via remote support tools.</li>
<li>Troubleshoot hardware, software, and network problems for desktops, laptops, printers, and mobile devices within a Windows and Office 365 environment.</li>
<li>Install, configure, and maintain operating systems, applications, and security solutions to ensure optimal functionality and compliance.</li>
<li>Escalate complex technical issues to relevant IT teams or vendors, ensuring timely and effective resolution.</li>
<li>Assist in the onboarding of new starters by preparing user accounts, devices, and training in best IT practices.</li>
<li>Maintain accurate documentation of support tickets, resolutions, assets, and user guides for ongoing IT knowledge sharing.</li>
<li>Participate in continuous improvement initiatives to enhance IT service delivery, user satisfaction, and cyber-security awareness.</li>
<li>Support procurement, setup, and the safe disposal of IT equipment in line with company and environmental standards.</li>
</ul><h4 class="jobSectionHeader"><b>What You Bring &ndash; Technical Expertise, Communication &amp; End-User Support</b></h4><ul>
<li>Experience providing IT support in a customer- or user-facing role, ideally within a professional services or engineering environment.</li>
<li>Proficient with Microsoft Windows, Office 365, Active Directory, and core business applications.</li>
<li>Knowledge of networking principles, IT security basics, and effective troubleshooting methodologies.</li>
<li>Demonstrated ability to communicate clearly and empathetically with a wide range of users, from technical to non-technical backgrounds.</li>
<li>Proactive problem-solving skills, attention to detail, and a strong sense of responsibility towards service excellence.</li>
<li>Commitment to supporting a diverse and inclusive workforce through effective IT solutions.</li>
<li>Relevant IT qualifications or certifications (e.g., CompTIA, Microsoft) are desirable but not essential if demonstrable experience is provided.</li>
</ul><h5 class="jobSectionHeader"><b>Why SSE &ndash; Career Growth, Inclusive Culture &amp; Technical Innovation</b></h5><ul>
<li>Be part of a forward-thinking consultancy shaping industry-leading projects in the built environment.</li>
<li>Enjoy opportunities for professional development, on-the-job learning, and progression in IT and beyond.</li>
<li>Benefit from a supportive, collaborative workplace where diversity and your contributions are valued.</li>
<li>Receive a competitive salary, attractive benefits, flexible working options, and access to paid technical memberships.</li>
<li>Make a meaningful impact through technology, supporting our ongoing commitment to sustainability, inclusion, and technical excellence.</li>
</ul><h6 class="jobSectionHeader"><b>Join SSE &ndash; Advance Your IT Support Career in a Dynamic Engineering Environment</b></h6><p>
If you are ready to support the critical IT infrastructure powering innovative engineering and consultancy, and you thrive in an inclusive, values-based setting, we encourage your application. SSE embraces equal opportunities and celebrates diversity, supporting everyone to achieve their fullest potential as part of our shared success.</p></div>

IT Support Specialist

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>IT Support Specialist
</b></h1></div></div></div></div><div><div><div><div>Functional area: Information Technology
</div></div></div></div><div><div><div><div>Location: Egypt
</div></div></div></div><div><div><div><div>City: Cairo
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Equipment Egypt S.A.E.
</div></div></div></div><div><div><div><div>Date of posting: Oct 12, 2025<br>
</div></div></div></div><p></p><div><div><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.</p>
<p><b>Join us on our journey for a better tomorrow.</b></p><br>
<p></p>
<p><b>
Mission:</b></p>
<p> To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
</p><p>Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge</p><br>
<p></p>
<p>You will report to the MENA IT Team Leader.</p><br>
<p><br>
<b>To succeed, you will need</b></p>
<ul><li><b>Responsibilities</b>
<ul><li>To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications</li>
<li>Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly</li>
<li>Act on incidents which are approaching or have reached the point of breaching our service level agreements</li>
<li>Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.</li>
<li>Hands-on practice on Microsoft Power platform services including Power automate and power app</li>
<li>Microsoft SharePoint online administration (Intermediate level)</li>
<li>Mobile devices support including the mobile device management</li>
<li>Provide hands on support to our specialist team with server, network, and telephony infrastructure</li>
<li>Maintain Asset Management database in ServiceNow with accurate records of IT assets</li>
<li>Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition</li>
<li>Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency</li>
<li>To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way</li>
<li>Manage vendor relationships to ensure timely delivery and quality of service</li>
<li>Communicate effectively with stakeholders to ensure alignment of IT services with business objectives</li>
<li>Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.</li>
<li>Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion</li>
<li>Working location is Cairo, Egypt</li><br>
</ul></li></ul><p></p><ul><li><b>Skill / Experience requirements</b>
<ul><li>Minimum of 02 years&rsquo; experience in similar role
</li><li>Customer focused and business oriented</li>
<li>You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously</li>
<li>Effective communication and interpersonal skill</li>
<li>Analytical and enjoy solving problems in a complex environment</li>
<li>Willing to research, learn and find solutions and can quickly understand new technology and processes</li>
<li>Strong knowledge of computer hardware, software, and network systems.</li>
<li>Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)</li>
<li>Mobile devices management and support</li>
<li>Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint</li>
<li>Experience with vendor management and project participation is a plus</li>
<li>Experience working in a global or multi-site environment</li><br>
</ul></li></ul><p></p><ul><li><b>Knowledge / Educational requirements</b>
<ul><li>University degree or equivalent competence gained through experience</li>
<li>Fluency in English &amp; Arabic (Speaking and writing).</li>
<li>ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable</li>
<li>Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus</li><br>
</ul></li></ul><p></p><p><b>Diverse by nature and inclusive by choice</b><br>
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</p></div></div></div></div></div><p></p>

TECEZE

<div>
 <p>
  <strong>
   Title: IT Support Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Cairo, Egypt
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duration:
  </strong>
  12 Months - extendable
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SOW:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
  </li>
  <li>
   High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
  </li>
  <li>
   Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
  </li>
  <li>
   Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
  </li>
  <li>
   Network understanding &amp; troubleshooting skills.
  </li>
  <li>
   Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
  </li>
  <li>
   Experience in OS installation, handling OS related issues and troubleshooting of issues.
  </li>
  <li>
   Experience in patches and package installation &amp; troubleshooting.
  </li>
  <li>
   Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
  </li>
  <li>
   Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
  </li>
  <li>
   Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
  </li>
  <li>
   Ability to trouble shoot printer issues and file restorations etc.
  </li>
  <li>
   Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
  </li>
  <li>
   Proven experience effectively communicating issues/challenges and solutions to the business.
  </li>
  <li>
   Strong understanding and demonstrated experience working within the Managed Service Operation.
  </li>
  <li>
   Excellent English communication skills, both written and oral and analytical skills.
  </li>
  <li>
   Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
  </li>
  <li>
   Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
  </li>
  <li>
   Housekeeping activities such as space reclamation, profiles archiving
  </li>
 </ul>
 <p>
 </p>
</div>


<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 <br/>
 <br/>
 <strong>
  Join us on our journey for a better tomorrow.
  <br/>
  <br/>
 </strong>
 <strong>
  Mission
  <br/>
  <br/>
 </strong>
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 <br/>
 <br/>
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 <br/>
 <br/>
 You will report to the MENA IT Team Leader.
 <br/>
 <br/>
 <strong>
  To succeed, you will need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsibilities
  </li>
  <ul>
   <li>
    To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
   </li>
   <li>
    Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
   </li>
   <li>
    Act on incidents which are approaching or have reached the point of breaching our service level agreements
   </li>
   <li>
    Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
   </li>
   <li>
    Hands-on practice on Microsoft Power platform services including Power automate and power app
   </li>
   <li>
    Microsoft SharePoint online administration (Intermediate level)
   </li>
   <li>
    Mobile devices support including the mobile device management
   </li>
   <li>
    Provide hands on support to our specialist team with server, network, and telephony infrastructure
   </li>
   <li>
    Maintain Asset Management database in ServiceNow with accurate records of IT assets
   </li>
   <li>
    Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
   </li>
   <li>
    Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
   </li>
   <li>
    To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
   </li>
   <li>
    Manage vendor relationships to ensure timely delivery and quality of service
   </li>
   <li>
    Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
   </li>
   <li>
    Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
   </li>
   <li>
    Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
   </li>
   <li>
    Working location is Cairo, Egypt
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Skill / Experience requirements
  </li>
  <ul>
   <li>
    Minimum of 02 years&rsquo; experience in similar role
   </li>
   <li>
    Customer focused and business oriented
   </li>
   <li>
    You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
   </li>
   <li>
    Effective communication and interpersonal skill
   </li>
   <li>
    Analytical and enjoy solving problems in a complex environment
   </li>
   <li>
    Willing to research, learn and find solutions and can quickly understand new technology and processes
   </li>
   <li>
    Strong knowledge of computer hardware, software, and network systems.
   </li>
   <li>
    Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
   </li>
   <li>
    Mobile devices management and support
   </li>
   <li>
    Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
   </li>
   <li>
    Experience with vendor management and project participation is a plus
   </li>
   <li>
    Experience working in a global or multi-site environment
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Knowledge / Educational requirements
  </li>
  <ul>
   <li>
    University degree or equivalent competence gained through experience
   </li>
   <li>
    Fluency in English &amp; Arabic (Speaking and writing).
   </li>
   <li>
    ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
   </li>
   <li>
    Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Diverse by nature and inclusive by choice
  <br/>
  <br/>
 </strong>
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>


Bosta

<div>
 Company Overview:
 <br/>
 <br/>
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 <br/>
 <br/>
 <strong>
  Our Engineering
  <br/>
  <br/>
 </strong>
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 <br/>
 <br/>
 <strong>
  Here's what you'll be doing at Bosta.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Installs and configures computer hardware, software, systems, printers and scanners
  </li>
  <li>
   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  </li>
  <li>
   Repair and replace equipment as necessary
  </li>
  <li>
   Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
  </li>
  <li>
   Coordinates and supports end-user issues remotely and on-site
  </li>
  <li>
   Provides 1st level support on the cloud-based and on-premise IT infrastructure
  </li>
  <li>
   Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
  </li>
  <li>
   Works on implementations in new sites and assists the team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in IT technical support
  </li>
  <li>
   BSc/BA in IT, Computer Science, or a relevant field
  </li>
  <li>
   Troubleshooting skills and problem-solving
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Good understanding of computer systems and other tech products in the market
  </li>
  <li>
   Experience with ticketing and asset management systems
  </li>
  <li>
   Relevant IT Technical Support Courses like CompTIA A+ or similar
  </li>
  <li>
   CCNA &amp; MCSA courses - certified is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Junior IT Support Specialist

Jadeer

<div><p><b>Jadeer</b> is hiring on behalf of one of our esteemed clients &mdash; a <b>leading company specializing in security solutions and products</b>, located in <b>10th of Ramadan City</b>.</p><p>
<b>About the Opportunity: IT Technical Support Specialist</b><br>
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you&rsquo;ll play a key role in ensuring the company&rsquo;s digital infrastructure runs smoothly, efficiently, and securely.</p><p>
<b>Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Asset Management</b></p><ul>
<li><p>
Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).</p></li>
<li><p>
Diagnose and resolve software, hardware, and network issues promptly.</p></li>
<li><p>
Manage IT assets, ensuring proper documentation, barcoding, and inventory control.</p></li>
<li><p>
Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.</p></li>
<li><p>
Maintain valid backups for machines connected to production lines.</p></li>
<li><p>
Coordinate IT consumables procurement, ensuring the best quality and pricing.</p></li>
<li><p>
Escalate recurring or critical issues and report them to the IT Manager.</p></li>
<li><p>
Support in annual budgeting and IT stock availability checks.</p></li>
<li><p>
Stay up-to-date with system updates, configurations, and technology changes.</p></li>
</ul><p>
<b>Essential Skills &amp; Qualifications: IT Systems &amp; User Support</b></p><ul>
<li><p>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</p></li>
<li><p>
1&ndash;4 years of proven experience as a Service Desk or IT Support Engineer.</p></li>
<li><p>
Proficient in diagnosing and resolving hardware and software issues.</p></li>
<li><p>
Strong organizational and documentation skills.</p></li>
<li><p>
Excellent communication and customer service orientation.</p></li>
<li><p>
Proactive, collaborative, and eager to learn and optimize IT processes.</p></li>
<li><p>
Fluent in English.</p></li>
</ul><p>
<b>What Success Looks Like in IT Support</b></p><ul>
<li><p>
Timely and efficient resolution of user issues, ensuring business continuity.</p></li>
<li><p>
Well-maintained IT asset records and accurate tracking systems.</p></li>
<li><p>
Seamless collaboration with internal stakeholders and the IT infrastructure team.</p></li>
<li><p>
Continuous learning and improvement in IT operations.</p></li>
</ul><p>
<b>What You&rsquo;ll Gain: Stability, Growth &amp; Professional Development</b></p><ul>
<li><p>
Work in one of Egypt&rsquo;s leading manufacturers in the security solutions industry.</p></li>
<li><p>
Gain exposure to factory-based IT infrastructure and advanced systems.</p></li>
<li><p>
Join a supportive, fast-paced, and collaborative environment.</p></li>
<li><p>
Be part of a company that values innovation, process optimization, and teamwork.</p></li>
</ul><p><b>
Empower Technology &mdash; Apply Now!</b><br>
If you&rsquo;re driven by problem-solving, tech excellence, and continuous learning, this is your next step.<br>
Join us and help ensure smooth, reliable operations across one of Egypt&rsquo;s leading industrial firms.</p></div><p></p>

IT Technical Support Specialist (Manufacturing)

Explore 2865+ It support specialist in Egypt this November. Find roles across top companies and apply now to boost your career.

2865 it support specialist jobs IN Egypt

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist

Junior IT Support Specialist

Junior IT Support Specialist

IT Technical Support Specialist (Manufacturing)