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it support technician

Sapphire Plaza Hotel

Job Title: IT SUPPORTLocation: Doha, QatarJob Type: Full-timeJob Description:We are looking for a reliable and proactive IT Support Specialist to join our team.The ideal candidate will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and ensuring that our IT systems run smoothly on a daily basis.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Assist employees with IT-related concerns and system access</li><li>Maintain IT inventory and ensure proper documentation of support activities</li><li>Coordinate with external vendors when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 1&ndash;2 years of experience in IT support or helpdesk role</li><li>Basic knowledge of networking, operating systems, and troubleshooting</li><li>Good problem-solving skills and attention to detail</li><li>Ability to work independently and handle multiple tasks</li></ul>Preferred Qualifications:<ul><li>Familiarity with Microsoft Windows environment and basic networking</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

IT Support

Compass Management Consulting

Provide first-level technical support to all branches (on-site and remote).Troubleshoot hardware, software, and network issues in a timely manner.Support POS systems, printers, kitchen display systems, tablets, and back-office systems.Escalate complex technical issues to the IT Manager when necessary.Assist in installation, configuration, and maintenance of POS systems across all outlets.Ensure proper daily synchronization of sales data between branches and head office.Support end-of-day closing processes and resolve system discrepancies.Coordinate with POS vendors for system updates and technical support.Assist in maintaining network infrastructure including routers, switches, Wi-Fi access points, and firewalls.Monitor internet connectivity and ensure minimal downtime.Support new branch IT setup including system installation and testing.Install, configure, and maintain desktops, laptops, POS terminals, printers, CCTV systems, and other IT equipment.Maintain IT inventory records including asset tracking and equipment lifecycle management.Assist in procurement and replacement of IT equipment when required.Support implementation of data backup procedures and recovery systems.Assist in maintaining cybersecurity measures and antivirus protection.Ensure compliance with company IT policies and security standards.Monitor system performance and report irregularities to the IT Manager.Maintain logs of IT issues, resolutions, and maintenance activities.Prepare basic IT performance reports when required.Coordinate with external IT vendors and service providers in Qatar.Conduct regular branch visits for preventive maintenance and system audits.Train branch staff on proper use of POS and IT systems.Job Type: Full-timePay: From QAR4,000.00 per monthApplication Question(s):<ul><li>Do you have NOC</li><li>Are you ready to join within 15 days</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT felid : 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Qatari driving licenses (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Assistant IT Administrator

The Blue Group

Note: This is a temporary position offered on a short-term contractual basis. Candidates should be available to join immediately.The role is responsible for managing and supporting IT systems and applications across retail showrooms, warehouses, and Head Office locations. The candidate will handle hardware and software support, troubleshoot technical issues, and coordinate with vendors to ensure smooth and uninterrupted IT operations across all locations.Responsibilities:&middot; Installing, configuring, and updating software, hardware, and networks.&middot; Manage and administer access to Biometric, Shopper value, Soundtrack, and various CMS platforms (Navoori, Xibo, Xiaohui Cloud, VNOX).&middot; Manage TeamViewer access for POS systems.&middot; Support D365 POS installation and support.&middot; Maintain and update IT showroom asset lists.Showroom &amp; Warehouse IT Support:&middot; Provide comprehensive support for showroom and warehouse IT systems.&middot; Troubleshoot and resolve D365 F&amp;O POS issues across all stores.&middot; Support PDT devices and applications used in stores.&middot; Assist end users with biometric device and matrix system support.Events &amp; Project Support:&middot; Provide IT support for events, including installation, setup, and troubleshooting.&middot; Coordinate IT hardware installations for showroom projects, working with vendors, the maintenance department, and the operations team.Digital Signage &amp; Retail Technology Support:&middot; Install and support digital signage devices, ensuring network connectivity and coordination with respective vendors.&middot; Provide support for people counting devices and Shopper value systems in coordination with the vendor support team.Security &amp; Surveillance Support:&middot; Provide network and system support for all CCTV installations across locations.&middot; Assist in ELV installation projects, working closely with vendors.&middot; Checking and installation of the security tools and monitoring.Printer support for various head office and showroom locations.Experience:&middot; Minimum 2 years of work experience in a similar role preferably in the GCC&middot; Experience in IT support, especially within a retail or showroom environment.&middot; Strong knowledge of access management, digital signage solutions, and enterprise applications.&middot; Ability to troubleshoot and support biometric devices, POS systems, and digital signage networks.&middot; Knowledge of Endpoint Security and EDR Solutions such as Sophos.&middot; Knowledge of Networking Concepts and experience with Hardware Required and asset management, ELV systems.&middot; Familiarity with various operating systems and platforms.&middot; Onsite support across multiple showrooms and warehouse locations.Job Type: Temporary Contract length: 6 monthsApplication Question(s):<ul><li>Mention your notice period</li><li>Do you have experience working in a retail setup and handling POS systems?</li><li>Are you comfortable with this short-term contract?</li></ul>

IT Support - Temporary

Gulf Overseas HR Consultancy

We are seeking an experienced IT Support Staff to join our team. The ideal candidate must have a valid QID and NOC to be considered for the role. Immediate joiners are preferred.2-3 years experience in networking is must.Good knowledge in excel and word is required.Duty hours: 12hours (1 hour break)Job Type: Full-timePay: From QAR1,600.00 per monthExperience:<ul><li>Cashier: 1 year (Preferred)</li></ul>

IT support staff

University of Doha for Science and Technology

<div>Overview:

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
Responsibilities:

The successful candidate will support the development of the Information Division&rsquo;s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.
Operational:
Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.
Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.
User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.
 Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.
Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.
User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.
 Budgeting and Resource Allocation: Manage the IT Support sections&rsquo; budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.
Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.
 Perform miscellaneous job-related duties as assigned.
Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST&rsquo;s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.
Qualifications:
<ul><li> Bachelor&rsquo;s degree in Computer Science or related field required.</li><li> Master&rsquo;s degree/ professional certification is preferred.</li><li> Minimum 7 years of relevant experience in IT in a Higher Education Institutes.</li></ul><ul><li> 
 Fluency in written and spoken English language is required.</li><li> Fluency in written and spoken Arabic language is preferred.</li></ul></div>

Head, IT Support

University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The successful candidate will support the development of the Information Division&rsquo;s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.
 
 
 Operational:
 
 
 Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.
 
 
 Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.
 
 
 User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.
 
 
 Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.
 
 
 Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.
 
 
 User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.
 
 
 Budgeting and Resource Allocation: Manage the IT Support sections&rsquo; budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.
 
 
 Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.
 
 
 Perform miscellaneous job-related duties as assigned.
 
 
 Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST&rsquo;s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or related field required.
 </li>
 <li>
 Master&rsquo;s degree/ professional certification is preferred.
 </li>
 <li>
 Minimum 7 years of relevant experience in IT in a Higher Education Institutes.
 </li>
 <li>
 Fluency in written and spoken English language is required.
 </li>
 <li>
 Fluency in written and spoken Arabic language is preferred.
 </li>
 </ul>
</div>

People Dynamics

Key Responsibilities Include:&middot; Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.&middot; Ensure that standard operating procedures are followed as per established ITIL processes.&middot; Provide accurate information on IT products and services with highest level of end user satisfaction.&middot; Remotely provide technical assistance to user queries and problems&middot; Escalate unresolved issues to the next level of support team&middot; Ability to document the solution properly and share the knowledge across the teams&middot; Following up with end user&rsquo;s and Service teams until tickets are resolved&middot; Prepare and share ticket status reports&middot; Review and analyze common complaints and problems to identify permanent fix&middot; Achieve SLAs for resolution on incidents and service requests&middot; Exercise patience and professionalism during stressful situationJob Types: Full-time, Contract Contract length: 6 monthsExperience:<ul><li>Resolving incidents/tickets: 4 years (Required)</li><li>ITIL processes: 3 years (Required)</li></ul>License/Certification:<ul><li>CCNA / MCSE / ITIL (Preferred)</li></ul>Work Location: In person

TS Engineer

Explore 1199+ It support technician in Doha this March. Find roles across top companies and apply now to boost your career.

1199 it support technician jobs In Doha

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