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it support technician

Al Baseet Group

Job Description &ndash; IT Support &amp; Installation TechnicianWe are looking for an experienced and dependable IT Support &amp; Installation Technician to join our team in the UAE. The role involves installing and supporting software and hardware solutions, handling customer technical issues, and visiting client sites when required.Key Responsibilities<ul><li>Install and set up POS systems, accounting software, printers, barcode scanners, cash drawers, and related equipment.</li><li>Provide technical support to customers remotely and on-site.</li><li>Identify and solve software, hardware, and network issues.</li><li>Configure routers, internet connections, and local networks.</li><li>Train customers on how to use the systems after installation.</li><li>Carry out maintenance visits and follow up with customers when needed.</li><li>Keep records of installations, support cases, and technical work completed.</li><li>Work closely with the sales and technical teams to ensure smooth service delivery.</li><li>Maintain a professional and positive relationship with customers.</li></ul>Requirements<ul><li>Previous experience in IT support, installations, or a similar technical role.</li><li>Good communication skills in both Arabic and English.</li><li>Valid UAE driving license is required.</li><li>Basic knowledge of networking, Windows operating systems, printers, and POS devices.</li><li>Strong problem-solving skills for hardware and software issues.</li><li>Willingness to travel for customer visits when required.</li><li>Well organized, responsible, and ready to learn.</li></ul>Preferred Skills<ul><li>Experience with ERP or accounting systems.</li><li>Basic knowledge of SQL Server.</li></ul>Job TypeFull-timeLocationUnited Arab EmiratesJob Type: Full-timeExperience:<ul><li>ACCOUNTING SOFTWEAR: 2 years (Preferred)</li></ul>Language:<ul><li>ENGLISH AND ARABIC (Preferred)</li></ul>License/Certification:<ul><li>Driving license (Preferred)</li></ul>Work Location: In personApplication Deadline: 18/04/2026

Technical Support Specialist – ERP / POS Systems

MERED

<div>
 
 
 Job Summary
 
 
 
 The IT Specialist is responsible for providing timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues. This role ensures smooth IT operations by troubleshooting problems, maintaining systems, and delivering excellent customer service. The specialist will handle support requests via ticketing systems, phone, email, or in-person, while documenting solutions and contributing to knowledge bases.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide technical support to company employees (remotely and on-site).
 </li>
 <li>
 Troubleshoot hardware, software, corporate services, and network infrastructure issues.
 </li>
 <li>
 Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
 </li>
 <li>
 Install, update, and configure office and specialized software.
 </li>
 <li>
 Advise users on corporate IT systems and best practices.
 </li>
 <li>
 Maintain documentation, manuals, and knowledge base articles.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 1+ years of experience in technical support / Helpdesk roles.
 </li>
 <li>
 Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
 </li>
 <li>
 Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
 </li>
 <li>
 Ability to explain technical concepts in simple terms.
 </li>
 <li>
 Comfortable handling routine tasks and multitasking in a fast-paced environment.
 </li>
 <li>
 Basic knowledge of MS Azure
 </li>
 <li>
 Proficiency in MS 365
 </li>
 <li>
 Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
 </li>
 <li>
 Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
 </li>
 <li>
 Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
 </li>
 <li>
 Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
 </li>
 <li>
 Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).
 </li>
 </ul>
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Leadership and analytical mindset.
 </li>
 <li>
 Flexibility in balancing corporate requirements with local operational needs.
 </li>
 <li>
 Stress resistance &ndash; staying calm under pressure during critical outages.
 </li>
 </ul>
 
 
 
 
 
 Compensation and Benefits
 
 
 
 &middot; Competitive salary package.
 
 
 &middot; Annual flight ticket allowance.
 
 
 &middot; Performance discretionary bonus.
 
 
 &middot; Comprehensive health insurance.
 
 
 &middot; Employment visa.
 
</div>

IT Specialist

Monjasa

<div>
 
 
 Do you have a strong technical expertise combined with empathetic interpersonal skills?
 
 
 Can you take responsibility for providing support, troubleshooting, and administrative tasks while driving innovation, automation, and promoting digital transformation initiatives? Are you ready to become part of an international company with a culturally diverse workforce &ndash; then this could be your next big step!
 
 
 
 
 
 
 
 Job description
 
 
 
 Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become first choice by challenging status quo with our original solutions. We are thus on the lookout for a colleague who can identify with Monjasa&rsquo;s values and is capable of building strong relations both internally and externally.
 
 
 
 
 
 As a new IT Supporter in Dubai, you will have the opportunity to collaborate with colleagues around the world and ensure the quality of the group&rsquo;s operations.
 
 
 
 
 
 In addition, you will drive innovation in IT support by staffing helpdesk functions, improving the user experience through dynamic problem-solving, and rethinking the department's processes by implementing future-proof solutions and leveraging technology-driven methods to streamline workflows, optimise productivity, and promote digital transformation.
 
 
 
 
 
 
 &ldquo;Taking a proactive role in optimising work processes by delivering outstanding support and developing effective solutions with Microsoft Power Platform and generative AI tools. You will work closely with different departments to provide daily support and automate workflows -- and you will see the results of your work every day. Moreover, you will enhance your Microsoft 365 and automation expertise in Monjasa's inclusive and dynamic environment. If you are curious, customer-focused, and ready to create solutions, we'd like to hear from you," says IT Support Lead, Billy Andrew Platon.
 
 
 
 
 
 
 
 Areas of focus
 
 
 <ul>
 <li>
 Build and implement smart solutions using Microsoft Power Platform and Gen AI tools.
 </li>
 <li>
 Identify and execute automation opportunities to reduce manual processes, collaborating closely with business teams.
 </li>
 <li>
 Provide hands-on IT support for colleagues, including workstations, equipment, and networks.
 </li>
 <li>
 Manage the on/offboarding process for employees.
 </li>
 <li>
 Oversee purchasing and management of IT assets.
 </li>
 <li>
 Keep the documentation up to date
 </li>
 </ul>
 
 
 
 
 
 Your professional skills
 
 
 <ul>
 <li>
 Preferably have 3 years of experience from a similar position
 </li>
 <li>
 ITIL, AI, and other IT-related certification is a plus
 </li>
 <li>
 Support foundation:
 </li>
 </ul>
 
 -Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.).
 
 
 -Generative AI tools (Copilot, ChatGPT, Claude, etc.)
 
 
 -Microsoft Ecosystem (SharePoint, Teams, OneDrive, etc.)
 
 
 -Windows 11
 
 
 -Jira Helpdesk
 
 <ul>
 <li>
 Fluent in English (written/oral), and any other language is a plus
 </li>
 </ul>
 
 
 
 
 
 Your personal skills
 
 
 <ul>
 <li>
 Supportive attitude towards tasks and colleagues
 </li>
 <li>
 Detail-oriented with a structured approach to tasks
 </li>
 <li>
 Independent, proactive, and solution-oriented
 </li>
 <li>
 Ability to prioritize tasks in a dynamic, fast-paced environment
 </li>
 <li>
 Able to work independently and make decisions whilst remaining team orientated
 </li>
 <li>
 Demonstrates adaptability and eagerness to learn, embracing new challenges
 </li>
 </ul>
</div>

IT Supporter

MANOJ REINSURANCE BROKERS LTD

<div>
 
 
 Position:
 
 Officer - IT Support
 
 
 
 Department:
 
 IT
 
 
 
 Reports to:
 
 Head of HR | Admin | IT
 
 
 
 Location:
 
 DIFC
 
 
 
 
 
 
 
 
 
 About the role
 
 
 
 The IT Support Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure &mdash; spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 IT helpdesk &amp; day-to-day troubleshooting
 
 
 <ul>
 <li>
 Printer connectivity, drivers, and network printing (including vendor liaison)
 </li>
 <li>
 Wi-Fi, internet, and general network connectivity; ISP liaison when required
 </li>
 <li>
 Email delivery and mailbox support
 </li>
 <li>
 VPN connectivity for remote users
 </li>
 <li>
 General laptop and desktop troubleshooting; application and third-party vendor support
 </li>
 <li>
 Antivirus, endpoint monitoring, software updates, and patch management
 </li>
 <li>
 IT asset tracking and support documentation
 </li>
 </ul>
 
 
 
 
 
 Security &amp; compliance monitoring
 
 
 <ul>
 <li>
 Firewall monitoring and routine security administration
 </li>
 <li>
 Microsoft Defender for Endpoint alerts and response
 </li>
 <li>
 MFA and Conditional Access policy maintenance
 </li>
 <li>
 Microsoft 365 policies, permissions, and access controls
 </li>
 <li>
 Mobile Application Management (MAM) policy management
 </li>
 </ul>
 
 
 
 
 
 User management
 
 
 <ul>
 <li>
 New user onboarding/offboarding via Azure AD, M365, and VPN
 </li>
 <li>
 Laptop configuration for new joiners; device wipe/reset on exits
 </li>
 </ul>
 
 
 
 
 
 Backup monitoring &amp; reporting
 
 
 <ul>
 <li>
 Monthly backup confirmation (M365, SARB, Tally, server)
 </li>
 <li>
 Monthly security health check report for all devices
 </li>
 <li>
 Quarterly restore testing in line with DIFC compliance requirements
 </li>
 </ul>
 
 
 
 
 
 Key Competencies Required:
 
 
 <ul>
 <li>
 Hardware troubleshooting
 </li>
 <li>
 Microsoft 365 admin
 </li>
 <li>
 Azure Active Directory
 </li>
 <li>
 VPN support
 </li>
 <li>
 Endpoint security
 </li>
 <li>
 Patch management
 </li>
 <li>
 Firewall administration
 </li>
 <li>
 MFA / Conditional Access
 </li>
 <li>
 Tally ERP
 </li>
 <li>
 MAM policies
 </li>
 <li>
 Backup monitoring
 </li>
 <li>
 DIFC compliance
 </li>
 <li>
 Vendor coordination
 </li>
 <li>
 IT documentation
 </li>
 </ul>
 
 
 
 
 
 Non-negotiables:
 
 
 <ul>
 <li>
 Minimum 2 -3 years of hands-on experience in UAE market.
 </li>
 <li>
 Must holds
 
 bachelor&rsquo;s degree in IT, computer science.
 
 </li>
 <li>
 Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.&nbsp;
 </li>
 <li>
 Strong sense of ownership &mdash; follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.&nbsp;
 </li>
 <li>
 Proactiveness to work, an initiator and c
 
 an execute work with minimum supervision.
 
 </li>
 <li>
 Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll get:
 
 
 <ul>
 <li>
 Full ownership of your role.
 </li>
 <li>
 Chance to learn and experience diverse roles within the department.
 </li>
 <li>
 Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
 </li>
 <li>
 Opportunity to build and streamline IT department as a whole.
 </li>
 </ul>
 
 
 
 
 
 If this sounds like you, we would love to hear from you! Please submit your resume and a cover letter to hr@manojre.com outlining your experience and why you are the ideal candidate for this role.
 
 
</div>

Officer - IT Support

Kayana | Ordering & Payment Solutions

<div>
 
 
 About Kayana
 
 
 
 
 
 
 Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.
 
 
 
 
 
 Our mission is simple:
 
 to help businesses thrive through innovative technology
 
 . With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.
 
 
 
 
 
 
 
 
 
 Important Work Arrangement Note
 
 
 
 
 
 
 This role requires
 
 full-time, on-site work from Monday to Saturday (6 days a week)
 
 . Candidates should be comfortable with a
 
 fully office-based setup
 
 , as
 
 remote or hybrid work is not available
 
 for this position.
 
 
 
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 We are seeking a
 
 Warehouse Engineer
 
 to join our warehouse operations team. The primary responsibility of this role is to
 
 prepare, configure, and quality-check kiosks and related devices
 
 before they are shipped to our regional hubs and international clients. The successful candidate will ensure that all devices are properly installed with the required software, tested for functionality, and packaged according to company standards.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Configure kiosks, tablets, point-of-sale (POS) systems, and other hardware devices based on predefined specifications.
 </li>
 <li>
 Install and update operating systems, drivers, and company software applications prior to deployment.
 </li>
 <li>
 Conduct quality assurance testing to ensure devices meet performance, connectivity, and usability standards.
 </li>
 <li>
 Maintain accurate configuration records, serial numbers, and shipment logs.
 </li>
 <li>
 Work closely with the Warehouse Engineer / Team Leader to manage daily workflow and meet shipment timelines.
 </li>
 <li>
 Coordinate with the IT and Operations teams for troubleshooting technical issues.
 </li>
 <li>
 Assist in packaging and labeling devices to ensure safe and accurate international shipment.
 </li>
 <li>
 Maintain cleanliness and organization of the configuration and testing area.
 </li>
 <li>
 Ensure compliance with company safety and data security standards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in
 
 Information Technology, Computer Engineering, Electronics,
 
 or a related field.
 </li>
 <li>
 At least
 
 1&ndash;3 years of experience
 
 in hardware setup, configuration, or warehouse technical support.
 </li>
 <li>
 Hands-on experience with Windows, Android, or Linux OS installation and configuration.
 </li>
 <li>
 Familiarity with
 
 network setup (Wi-Fi, LAN, VPN)
 
 and basic troubleshooting.
 </li>
 <li>
 Strong attention to detail and ability to follow standard operating procedures (SOPs).
 </li>
 <li>
 Good communication and coordination skills with cross-functional teams.
 </li>
 <li>
 Ability to work independently and meet strict timelines.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Kayana, you&rsquo;ll be part of a fast-growing global company where your contributions will make a direct impact.
 
 
 
 
 
 We offer:
 
 <ul>
 <li>
 A clear path for career growth.
 </li>
 <li>
 The opportunity to set up and shape the compliance framework for a growing international business.
 </li>
 <li>
 A supportive and collaborative environment where your success is celebrated.
 </li>
 </ul>
 
 
 
 
 
 
 
 Starting salary at 6,000 AED per month
 
 
 
</div>

Warehouse Engineer

Silly Flakes

Job Title: Hot &amp; Cold Equipment Technician (AC &amp; Ice Cream Machines)We are looking for a skilled and reliable Hot &amp; Cold Equipment Technician to join our team in Dubai.Key Responsibilities:<ul><li>Diagnose, repair, and maintain air conditioning systems and refrigeration equipment</li><li>Service and troubleshoot ice cream machines and other cold-chain equipment</li><li>Handle preventive maintenance to minimize downtime</li><li>Identify faults quickly and provide efficient on-site solutions</li><li>Ensure all equipment operates safely and at optimal performance</li><li>Maintain tools, parts, and service records</li></ul>Requirements:<ul><li>Proven experience in cold equipment repair (ice cream machines, refrigeration units, etc.)</li><li>Strong knowledge of AC systems (installation, maintenance, troubleshooting)</li><li>Valid UAE driving license (mandatory)</li><li>Ability to work independently and respond to service calls across Dubai</li><li>Good problem-solving skills and attention to detail</li><li>Basic English communication skills (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Company vehicle for work-related duties</li><li>Stable, long-term opportunity in a growing business</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your gender?</li><li>What is your nationality?</li><li>What is your visa status?</li><li>When does it expire?</li><li>What is your expected salary?</li><li>Where do you currently live?</li><li>Working hours are from 10am to 10pm including break time, 6 days a week. Are you willing to work these hours?</li><li>Are you willing to relocate to Satwa?</li><li>Are you able to join immediately?</li></ul>Experience:<ul><li>HVAC repairs: 1 year (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license? (Required)</li></ul>Work Location: In person

HVAC Technician

Ali and sons

Key Responsibilities<ul><li>Ensure all Quality Assurance (QA) procedures are consistently followed within the workshop</li><li>Conduct vehicle inspections and perform road tests to verify performance and quality standards</li><li>Maintain accurate records of inspections, job cards, and repair orders</li><li>Support Service Advisors, Technicians, and customers with expert guidance on quality-related matters</li><li>Monitor and improve the &ldquo;Fix It Right First Time&rdquo; ratio</li><li>Track and maintain daily QA performance records</li><li>Report safety-related issues and ensure compliance with Health &amp; Safety standards</li><li>Maintain cleanliness and organization of the workshop and equipment</li><li>Assist in calibration and maintenance of workshop tools and equipment</li><li>Uphold company standards in attitude, appearance, and professionalism</li><li>Perform additional duties as assigned by the Service Manager</li></ul>Qualifications &amp; Experience<ul><li>Minimum 5 years of experience in a similar automotive quality control role</li><li>High Diploma in Mechanics or equivalent qualification</li><li>Brand Advanced Technician Certification is required</li><li>Valid UAE Driving License is mandatory</li><li>Strong knowledge of workshop operations, diagnostics, and QA processes</li><li>Good command of English (spoken and written)</li><li>Computer literate with basic system and reporting skills</li><li>Familiarity with workshop equipment and tools</li></ul>Why Join Ali &amp; Sons?<ul><li>Be part of a well-established and reputable automotive group in the UAE</li><li>Work with a globally recognized automotive brand &ndash; MG</li><li>Opportunity to grow your career in a professional and supportive environment</li><li>Competitive salary and benefits package</li><li>A culture that values quality, teamwork, and continuous improvement</li></ul>Job Type: Full-timeWork Location: In person

Quality Controller - Auto Service

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