junior accountant

hr intern

technician

junior recruiter

people partner trainee (emiratisation) Jobs in Dubai

people partner trainee (emiratisation)

it trainee

Al Khayyat Investments (AKI)

<div>
 
 
 About the Role:
 
 
 
 We are looking for ambitious and enthusiastic fresh graduates to join our Talent Acquisition team as Graduate Trainees. This is an excellent opportunity for individuals who are passionate about Human Resources and want to build a career in Recruitment and Talent Acquisition.
 
 
 As a Graduate Trainee, you will gain hands-on experience in the full recruitment lifecycle, working closely with experienced recruiters and hiring managers across multiple business sectors. You will receive structured training and exposure to end-to-end recruitment processes, talent sourcing strategies, candidate management, employer branding, and HR operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the Talent Acquisition team in managing end-to-end recruitment activities.
 </li>
 <li>
 Source and identify potential candidates through LinkedIn, job portals, social media, and internal databases.
 </li>
 <li>
 Screen resumes and shortlist candidates against job requirements.
 </li>
 <li>
 Conduct initial candidate screening calls and interviews.
 </li>
 <li>
 Coordinate interviews between candidates and hiring managers.
 </li>
 <li>
 Maintain and update the Applicant Tracking System (ATS).
 </li>
 <li>
 Assist in preparing job advertisements and posting vacancies.
 </li>
 <li>
 Support employer branding and recruitment marketing initiatives.
 </li>
 <li>
 Track recruitment metrics and prepare recruitment reports.
 </li>
 <li>
 Ensure a positive candidate experience throughout the hiring process.
 </li>
 <li>
 Assist with onboarding coordination for new hires.
 </li>
 <li>
 Participate in recruitment projects, career fairs, and campus hiring initiatives.
 </li>
 </ul>
 
 
 
 
 
 What You Will Learn:
 
 
 <ul>
 <li>
 End-to-End Recruitment Process
 </li>
 <li>
 Talent Sourcing &amp; Headhunting Techniques
 </li>
 <li>
 Candidate Screening &amp; Interviewing Skills
 </li>
 <li>
 LinkedIn Recruiter &amp; ATS Management
 </li>
 <li>
 Employer Branding &amp; Recruitment Marketing
 </li>
 <li>
 Recruitment Analytics &amp; Reporting
 </li>
 <li>
 Stakeholder Management &amp; Business Partnering
 </li>
 <li>
 UAE Recruitment Practices and HR Operations
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's Degree in Human Resources, Business Administration, Psychology, Management, or related field.
 </li>
 <li>
 Graduated in 2025 or expected to graduate in 2026.
 </li>
 <li>
 Minimum GPA of 3.5 or above.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Passion for Human Resources and Talent Acquisition.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Word).
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Fluent in English; Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Full-time employment opportunity.
 </li>
 <li>
 Structured learning and development program.
 </li>
 <li>
 Hands-on experience with experienced HR professionals.
 </li>
 <li>
 Exposure to recruitment across diverse industries and business functions.
 </li>
 <li>
 Career growth opportunities within Human Resources and Talent Acquisition.
 </li>
 <li>
 Dynamic and collaborative work environment.
 </li>
 </ul>
 
 
 
 
 
 Start your HR career with us and gain practical experience in Talent Acquisition while building a strong foundation in end-to-end recruitment.
 
 
</div>

Graduate Trainee – Talent Acquisition (HR)

flydubai

<div>MAIN OBJECTIVE OF ROLE:
<div>
To lead the strategic direction of technology in alignment with corporate objectives, the role is responsible for leveraging digital capabilities to drive operational efficiency, cost optimization, business agility, and innovation, while identifying emerging technologies, enhancing cross-functional collaboration, and ensuring governance and scalability of IT operations, and championing transformative technologies that deliver competitive advantage and maximize ROI.</div>
KEY RESPONSIBILITIES:
<ul><li>Drives the strategic direction of IT in alignment with business priorities by developing and maintaining a forward-looking IT strategy aligned with short and long-term business goals. Lead enterprise-wide planning, prioritization, and execution of IT investments.</li><li>
Collaborates with executive leadership to ensure IT initiatives directly support growth, efficiency, and customer-centricity, by translating business challenges into IT roadmaps and defining KPIs to track strategic IT contribution to business outcomes.</li><li>
Champions digital enablement initiatives across business units by identifying, co-creating and launching digital transformation programs to enhance Revenue, Customer experience and Operational efficiency, by identifying opportunities for automation, self-service, and intelligent systems across departments.</li><li>
Promotes adoption of digital tools, platforms, and capabilities across flydubai, by championing change to shift mindsets, upskill teams, and embed digital thinking, to ensure digital initiatives deliver measurable business value and process improvement.</li><li>
Scout industry best-of-breed IT solutions and provide competitive advantage by continuously scanning the market for innovative technology trends, solutions, and partners, evaluating and implementing emerging technologies (e.g., AI, data analytics, cloud, cybersecurity) that align with business needs.</li><li>
Builds and maintains a network of vendors, start-ups, and strategic technology partners, conducting technology benchmarking to ensure IT landscape remains competitive. and driving proof-of-concepts and pilot programs to validate solution value before full-scale adoption.</li><li>
Fosters cross-functional collaboration to accelerate innovation by co-creating technology solutions with department heads, enabling agile delivery, cross-team experimentation, and open innovation practices such as hackathons, ideation platforms, and collaborative sprints to break down silos and drive innovation.</li><li>
Ensure governance, scalability, and measurable value from IT investments by applying enterprise-wide frameworks, maintaining oversight of data security, compliance, and risk protocols, and implementing value-tracking mechanisms to monitor ROI and identify improvement opportunities.</li><li>
Develops and maintains effective, credible and influential relationships with Chiefs and department heads, enabling optimisation and companywide initiatives to be discussed and implemented when appropriate.</li><li>
Drives Service Management to ensure the effective IT support of the business, ensuring that relevant and achievable service levels are agreed with the business, and ensurees performance against service level objectives is reviewed and managed to minimise revenue leakage, operational disruption, customer or employee experience decline due to IT system failures.</li><li>
Drives the delivery of the business IT annual work programme and be accountable for the financial management of the IT budgets for the business area and owns ultimate responsibility for delivering the annual business IT work programme and managing associated IT budgets, ensuring project milestones, risks, costs, and stakeholder satisfaction are proactively overseen through active participation in steering groups and strategic decision-making.</li><li>
Provides IT leadership and make informed build verses buy decisions, source best of breed solutions aligned with IT strategy of mobile first, cloud first and digital first., and negotiates SLAs and service credits with the vendors, conduct regular service review and escalate at Chief levels on service degradation.</li><li>
Provides relevant inputs on business performance focus areas and strategic themes to IT Strategy &amp; Enterprise Architecture to ensure alignment with IT Strategy in selection of technologies and design that is future proof and fit for purpose, provides competitive advantage, and delivers business value.</li><li>
Drives service improvement programmes that bring in cost efficiencies and reduce time to market. identify technology improvement, optimisation and replacement initiatives, implement and drive effective resource management to optimise resource utilization and cost.</li><li>
Coaches and mentors a team of high performing IT professionals, providing continuous feedback and facilitating professional development., enabling the team to flourish through high levels of engagement and productivity and nurture and attract high performing experts.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree or Honours in Computer Science, Information Systems, or related field. Master&rsquo;s degree in engineering or MBA is preferred</li><li>
Fluent in English</li><li>
15 years of experience in IT Management, Product, Project delivery, with a minimum of 5 years' experience at IT Leadership role on Transformation programs and leading large IT teams.</li><li>
Airline Industry knowledge and awareness of emerging technologies PMP and SAFe certifications</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements:
<div>
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div></div>

VP - IT Delivery & Digital Enablement - Airline Operations

Sustainable Solution Project Management

Job PurposeThe IT Manager is responsible for managing, developing and maintaining the company's complete technology environment, including business systems, internal platforms, IT infrastructure, cybersecurity, networks, servers, websites, customer-facing applications, telephony systems, backups and technology requirements for real estate projects and new branches.The role acts as the technical owner of the company's IT environment and works closely with Management, Sales, Finance, Legal, Marketing, Customer Service and Project teams to translate operational requirements into secure and effective technology solutions.Key Responsibilities1. IT Strategy &amp; Operations<ul><li>Manage the company's overall IT operations, systems, infrastructure and technology requirements.</li><li>Develop and implement IT solutions based on business and departmental requirements.</li><li>Ensure availability, reliability, performance and security of business-critical systems.</li><li>Establish IT standards, procedures, access controls and technical documentation.</li><li>Manage day-to-day IT troubleshooting and user support across departments.</li><li>Evaluate technology requirements and recommend improvements, upgrades and automation opportunities.</li></ul>2. Business Systems &amp; SanZen Portal<ul><li>Manage and administer the company's internal SanZen Portal.</li><li>Manage user accounts, permissions, roles and access levels.</li><li>Develop and implement workflows and system improvements based on departmental requirements.</li><li>Support users and troubleshoot portal-related issues.</li><li>Coordinate system enhancements, testing, implementation and ongoing optimization.</li><li>Maintain technical and functional documentation for internally developed systems.</li></ul>3. Sales &amp; Finance Systems<ul><li>Manage the company's DEV system supporting Sales and Finance operations.</li><li>Maintain workflows relating to EOI, Booking Forms, SPA and customer transaction documentation.</li><li>Configure and maintain document logic, workflow sequences and applicable business rules.</li><li>Implement approved process changes requested by Sales, Finance or Management.</li><li>Ensure system continuity, accuracy and appropriate access controls.</li></ul>4. Broker Management System<ul><li>Manage and enhance the company's broker management platform.</li><li>Support broker registration, activity tracking and follow-up processes.</li><li>Manage user access, workflows, updates and technical support.</li><li>Develop system improvements to increase automation and reduce manual coordination.</li></ul>5. Company Website<ul><li>Manage the company's website from a technical perspective.</li><li>Implement website changes, corrections, new pages, sections and functionality.</li><li>Coordinate website content requirements with Marketing, Sales and Management.</li><li>Monitor website performance, availability and technical functionality.</li><li>Troubleshoot website issues and maintain appropriate security controls.</li></ul>6. Customer Mobile Application<ul><li>Manage the company's customer/owner mobile application and its integrations.</li><li>Support application releases, updates and technical enhancements.</li><li>Maintain integration with customer payment-plan functionality.</li><li>Support integration between the mobile application and smart-home systems.</li><li>Maintain service and maintenance request functionality.</li><li>Ensure customer requests, payments and activity integrate correctly with relevant internal systems.</li></ul>7. PBX, Telephony &amp; AI Calling<ul><li>Manage the company's PBX and central telephone infrastructure.</li><li>Configure extensions, call routing, IVR and related telephony functionality.</li><li>Manage integrations between telephone systems, AI calling platforms and lead-management systems.</li><li>Configure and optimize AI call workflows, qualification logic, escalation rules and customer interaction flows.</li><li>Monitor system performance and continuously improve call workflows based on operational requirements.</li></ul>8. Cybersecurity &amp; Information Security<ul><li>Manage company cybersecurity, network security and system security.</li><li>Implement and maintain access controls, permissions and secure connectivity.</li><li>Protect company accounts, devices, networks and business systems.</li><li>Monitor security risks and investigate suspected security incidents.</li><li>Implement security controls, system hardening and appropriate preventive measures.</li><li>Ensure employees receive appropriate system access based on their roles and responsibilities.</li></ul>9. Backup &amp; Business Continuity<ul><li>Manage the company's backup and recovery environment.</li><li>Establish and maintain backup schedules for business-critical systems and information.</li><li>Monitor backups and verify successful completion.</li><li>Maintain restoration and disaster-recovery readiness.</li><li>Periodically test recovery procedures.</li><li>Maintain documentation covering backup locations, retention and restoration procedures.</li></ul>10. Smart Home &amp; Project IT InfrastructureAct as the technical point of contact for technology infrastructure incorporated into real estate development projects, including:<ul><li>Smart-home system design and integration.</li><li>Home automation and owner control systems.</li><li>Smart-home testing and commissioning.</li><li>CCTV systems and connectivity.</li><li>Sound systems.</li><li>Fiber backbone planning and routing.</li><li>Wi-Fi coverage and access-point planning.</li><li>IDF rooms, racks and technical layouts.</li><li>ICT, ELV and low-current infrastructure.</li><li>Coordination with project teams, consultants and contractors.</li><li>Testing, troubleshooting and final technical readiness.</li></ul>11. New Branch &amp; Server Room Setup<ul><li>Lead complete IT setup for new company offices and branches.</li><li>Design and establish server rooms, including racks, servers, switches, cabling and related infrastructure.</li><li>Configure networks, structured cabling, internet connectivity and secure links between locations.</li><li>Arrange and configure workstations, printers, telephones, user accounts and other IT equipment.</li><li>Extend cybersecurity, access controls and backup coverage to new locations.</li><li>Ensure IT infrastructure is fully operational before branch opening.</li></ul>12. IT Assets &amp; User Management<ul><li>Manage company laptops, desktops, mobile devices and other IT assets.</li><li>Maintain an accurate IT asset inventory and assignment records.</li><li>Create, modify and deactivate employee system accounts and access.</li><li>Coordinate IT requirements for employee onboarding, transfers and offboarding.</li><li>Ensure company assets and system access are properly returned or disabled during employee separation.</li></ul>13. Cross-Departmental Support<ul><li>Work closely with Sales, Finance, Legal, Marketing, Customer Service, HR and Project teams.</li><li>Translate business requirements into practical technical solutions.</li><li>Prioritize IT projects and support requirements according to business needs.</li><li>Provide technical guidance to management regarding systems, infrastructure, security and technology investments.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline.</li><li>Minimum 7&ndash;10 years of relevant IT experience, including managerial or technical-lead responsibility.</li><li>UAE real estate development or property-sector experience is highly preferred.</li><li>Strong experience with IT infrastructure, networks, servers and cybersecurity.</li><li>Experience managing or developing business applications, portals and system integrations.</li><li>Knowledge of cloud services, backup solutions and business-continuity practices.</li><li>Experience with PBX/VoIP and telecommunications systems.</li><li>Knowledge of APIs and system integrations.</li><li>Exposure to smart-home, CCTV, ELV, fiber and project IT infrastructure is highly desirable.</li><li>Experience supporting multi-department and multi-location business operations.</li></ul>Key Skills &amp; Competencies<ul><li>IT infrastructure and network management</li><li>Systems administration</li><li>Business application management</li><li>Cybersecurity and information security</li><li>System development and integration</li><li>Database and API understanding</li><li>Cloud and backup technologies</li><li>Business continuity and disaster recovery</li><li>PBX/VoIP and telecommunications</li><li>Smart-home and ELV infrastructure</li><li>Project management</li><li>Vendor and contractor management</li><li>Technical troubleshooting</li><li>Leadership and stakeholder management</li><li>Strong analytical and problem-solving skills</li></ul>Authority &amp; AccountabilityThe IT Manager will be accountable for the operational reliability, security and technical continuity of the company's IT environment and will ensure that technology solutions support the company's business objectives while maintaining appropriate security, access control, documentation and business-continuity standards.Application Question(s):<ul><li>How many years of experience do you have working directly with a real estate developer in the UAE?</li></ul>Work Location: In person

IT Manager

Delivery Hero

<div>Company Description 
A little bit about talabat 
 
talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries 
across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success 
expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food 
ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands 
of orders every day.We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and 
operations in 40+ countries. 
Job Description 
About the Role 
We are hiring a hands-on IT Engineering Manager to own the Enterprise Applications domain &mdash; the devices, collaboration tools, and identity/access that talabat employees rely on every day &mdash; and to lead the small engineering team behind it, coordinating across our markets.
This is a working manager role: roughly 70&ndash;80% technical execution and standard-setting, and 20&ndash;30% people and delivery leadership. You will operate with a high degree of autonomy, staying close to the work while building the automation, documentation, and standards that let the function scale consistently across markets. It is a build role &mdash; you set the technical bar by doing, then make that excellence repeatable so it outlives any one person.
Your domain sits alongside other IT engineering domains, and your success depends as much on clean collaboration across those boundaries as on the depth of your own work. You will define and defend clear ownership of your systems while partnering openly with adjacent teams who depend on them. You will cultivate strong vendor relationships and drive strategic partnerships that enhance application functionality and support &mdash; a single quote is a starting point, not a decision.
Scope boundary: This role owns corporate and employee-facing IT (the digital workplace), including identity and endpoint end-to-end, which adjacent IT teams consume. It does not own product, ordering, or operational (rider/vendor-facing) systems, which sit with separate engineering functions. Where core platforms are provided centrally by Delivery Hero, this role owns the local instances and acts as talabat's engineering interface to those central teams.
What You'll Own
Endpoint &amp; Device Management
Own endpoint fleet strategy across macOS and Windows &mdash; MDM (Jamf, Intune, Jump Cloud), security baselines, patching, encryption, inventory, and the full device lifecycle from procurement and provisioning through to offboarding and asset recovery. Maintain endpoint posture in partnership with Security.
SaaS Administration
Own day-to-day administration of the core SaaS stack &mdash; Google Workspace, Slack, Atlassian, and similar &mdash; including configuration, license management, integrations, cost optimization, and strategic licensing negotiations with vendors. Evaluate and onboard new business tools, retire redundant ones, and operate the local instances of centrally provided platforms. Drive Power User Community deployment and management across entities where applicable.
Identity &amp; Access
Administer SSO, MFA, and identity providers (Okta, Entra, Google or similar), operating local instances and interfacing with the central identity platform. Own the Joiner-Mover-Leaver lifecycle &mdash; provisioning, deprovisioning, role-based access, least-privilege, and periodic access reviews &mdash; automated wherever possible.
Automation &amp; AI (a core expectation, not a future investment)
Engineer away repetitive work: if a task is done the same way more than twice, automate it. Scripting (Python, Bash, PowerShell) and AI tooling are current expectations of this role. Use automation and AI to create team capacity without growing headcount, and lead the team's adoption of these tools.
Incident Response &amp; Reliability
Own incident response and the on-call rotation for your domain. Act as escalation point during peak and out-of-hours periods, run proactive incident communication, and drive root-cause resolution rather than recurring workarounds. Participate in cross-domain incident coordination where issues span into adjacent IT teams. Build reliability and security in by design &mdash; every system has a clear answer to &quot;what happens when this fails?&quot;
Service, Compliance &amp; Standards
Define and track IT service standards, SLAs, and operational metrics, and run ticketing/ITSM workflows that reduce friction for employees. Ensure a consistent support model across locations and time zones, adhering to agreed service levels. Champion change management practices to ensure seamless application delivery and effective transitions. Contribute to compliance and audit readiness (e.g. SOC 2 / ISO 27001 IT controls, access reviews, evidence) in partnership with Security and central teams. Standardize before scaling &mdash; build solutions that work across all markets on a shared foundation, allowing local flavor without fragmenting the stack.
Leadership, People &amp; Vendors
Lead, coach, and raise the technical bar of a small IT engineering team, with a mandate to grow both its capability and its headcount. Set the standard hands-on, develop your engineers, and manage performance fairly and decisively &mdash; investing genuinely in growth, and making the hard call when the bar cannot be met. Provide mentorship to team members, promote knowledge sharing and professional growth. Create and maintain runbooks, training materials, and self-service resources so knowledge is never trapped in one person's head. Manage vendors, procurement, and renewals &mdash; actively challenge cost and drive strategic partnerships rather than transactional relationships. 
Qualifications 
What You'll Bring<ul><li>
5&ndash;7+ years in IT operations, IT engineering, or corporate IT, with hands-on depth across endpoint, SaaS, and identity &mdash; including organisations with 5,000+ users.</li><li>
Hands-on expertise with MDM (Jamf / Intune / jumpcloud), identity providers (Okta / Entra), and SaaS administration (Google Workspace, Slack, Atlassian).</li><li>
Demonstrated scripting and automation ability, and daily use of AI tooling in real work &mdash; with concrete examples of what you have built or adopted.</li><li>
Proven expertise in business process analysis, requirements gathering, solution design, and vendor management &mdash; including cost-effective licensing negotiation.</li><li>
A track record of leading or mentoring a small team and raising its operating standard. People-leadership appetite is required; formal management experience is welcome.</li><li>
Strong project management skills, with a track record of delivering complex projects on time and within budget across multiple concurrent workstreams.</li><li>
Proven ability to operate autonomously with limited managerial oversight &mdash; self-directed on priorities, delivery, and standard-setting.</li><li>
A track record of defining and defending clear domain ownership while collaborating openly with adjacent teams.</li><li>
A strong customer-focus mindset toward employees &mdash; you treat how IT feels to use as the measure of success, speak in plain language, and never say no to the person without offering an alternative.</li><li>
Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence without authority across teams and senior stakeholders.</li><li>
A documentation-first working style and comfort operating where a central platform team owns core systems and you own the local layer and the interface.</li><li>
Deep understanding of enterprise application security best practices.</li></ul></div>

IT Engineering Manager — Endpoint, SaaS

Johnson Controls

<div>What you will do
As the Regional Lead for Site Infrastructure Operations (SIO), you will provide leadership and direction for the SIO Team across the Middle East &amp; Africa region. You will be accountable for ensuring that your team delivers high-quality IT services, operational excellence, and continuous improvement in alignment with enterprise standards, business needs, and SIO strategic objectives.
You will lead a distributed team of Site Infrastructure Operations professionals and foster a culture of accountability, collaboration, customer focus, and operational excellence. You will serve as a trusted partner for business and IT stakeholders while supporting the execution of the global SIO strategy and regional priorities. You will lead the region toward our North Star, the Autonomous Digital Workplace: an environment that manages, heals, and improves itself, so our people get the same intelligent experience JCI builds into the smart, autonomous spaces we sell.
How you will do it
Strategic Leadership &amp; Team Management<ul><li>
Lead, mentor, and develop Site Infrastructure Operations professionals, ensuring clarity of purpose and accountability.</li><li>
Set regional SIO priorities aligned with enterprise IT, Digital Workplace, and business objectives.</li><li>
Foster a culture of operational excellence, customer focus, and continuous improvement.</li><li>
Support workforce planning, succession planning, and talent development across the regional team.</li><li>
Lead structured change management efforts to support the successful adoption of new IT processes, technologies, and operating models.</li><li>
Drive accountability for regional OKRs and performance objectives aligned with global SIO priorities.</li></ul>
Operational Excellence &amp; Service Delivery<ul><li>
Ensure delivery of Site Infrastructure Operations services across the region.</li><li>
Support implementation of IT security standards, compliance requirements, and enterprise policies.</li><li>
Drive adoption of automation, standardization, and process optimization across SIO functions.</li><li>
Ensure services meet SLAs and follow enterprise Service Management processes.</li><li>
Support Frontline Forward initiatives that improve user experience while increasing operational efficiency.</li><li>
Monitor operational performance, customer experience, and service quality metrics, driving continuous improvement actions where required.</li></ul>
Autonomous Digital Workplace (North Star)<ul><li>
Build toward autonomy - Ensure every SIO service in the region has a path to self-healing; measure progress by tickets avoided, not just closed, and champion AIOps, autonomous patching, and predictive remediation over monitoring alone.</li><li>
Experience is the scoreboard - Adopt experience-level thinking (XLA) across the region: sentiment, friction, login and time-to-productive matter as much as uptime and SLA attainment.</li><li>
One data spine, AI-ready - Treat CMDB and ServiceNow accuracy as a strategic asset, not an audit checkbox; eliminate shadow spreadsheets and parallel records so automation and AI agents can reason over one source of truth.</li><li>
Automate the obvious, elevate the team - Drive automation of repeatable work and reinvest the time saved into architecture, capability growth, and higher-value engineering for the regional team.</li><li>
Be the reference customer - Pilot new capabilities on ourselves first and make the MEA workplace a credible proof point of JCI&rsquo;s own technology story: if it isn&rsquo;t good enough to demo, it isn&rsquo;t good enough to ship to our own people.</li></ul>
Project &amp; Initiative Oversight<ul><li>
Support enterprise and business unit projects, ensuring timely execution and successful outcomes.</li><li>
Oversee regional SIO initiatives and transformation activities.</li><li>
Support the deployment and adoption of global SIO capabilities, standards, tools, and best practices.</li><li>
Ensure alignment of projects and initiatives with business priorities, strategic goals, and SIO objectives.</li><li>
Promote cross-functional collaboration to deliver sustainable operational improvements.</li></ul>
Stakeholder &amp; Vendor Management<ul><li>
Serve as an escalation point for SIO issues within the region.</li><li>
Build strong relationships with business leaders, site leadership teams, Digital Workplace partners, and other IT stakeholders.</li><li>
Drive stakeholder engagement activities to strengthen partnerships and improve service perception.</li><li>
Gather stakeholder feedback and insights to identify improvement opportunities and influence priorities.</li><li>
Oversee vendor management and ensure service quality from third-party providers.</li></ul>
Financial &amp; Resource Management<ul><li>
Support regional SIO budget planning and forecasting activities.</li><li>
Manage resource allocation to ensure appropriate service coverage and operational effectiveness.</li><li>
Monitor operational performance, financial results, and service quality metrics.</li><li>
Drive cost optimization opportunities while maintaining service quality and business alignment.</li></ul>
What we look for<ul><li>
8+ years of progressive IT leadership experience, including leading distributed teams.</li><li>
Experience leading IT operations across multiple sites, countries, or regions.</li><li>
Proven ability to drive operational excellence, continuous improvement, and service transformation.</li><li>
Strong strategic, analytical, project management, stakeholder management, and communication skills.</li><li>
Experience with IT service management, compliance, and vendor management.</li><li>
Demonstrated ability to build high-performing teams and develop future leaders.</li><li>
Experience driving change management and adoption of new technologies and operating models.</li><li>
Ability to build strong business partnerships and influence stakeholders across a matrixed organization.</li><li>
Experience working within global organizations and collaborating across regions.</li><li>
Familiarity with self-healing/automation, experience-level management (XLA), and ServiceNow/CMDB-driven operations or a clear appetite to lead a team toward that autonomous end state.</li></ul></div>

Regional Lead, IT Site Infrastructure Operations - MEA

<div>Key Accountabilities:
<ul><li>Demand Intake &amp; Governance
<ul><li>Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives.
</li><li>Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment).
</li><li>Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams.
</li><li>Act as the single point of orchestration for Business demands impacting IT systems.
</li><li>Cultivate strong relationships and communication channels with Business [Commercial &amp; Customer and Channels], IT [design, delivery and development. etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc].
</li><li>Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value.
</li></ul></li><li>Portfolio Prioritization &amp; Planning
<ul><li>Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap.
</li><li>Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments.
</li><li>Facilitate prioritization forums with senior Business and IT stakeholders.
</li><li>Maintain a single version of truth for the demand and project portfolio.
</li></ul></li><li>Capacity &amp; Financial Alignment
<ul><li>Partner with Capacity &amp; Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors).
</li><li>Ensure demand plans are feasible within budget, MD capacity, and delivery constraints.
</li><li>Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership.
</li><li>Support budget planning, forecast accuracy, and portfolio-level financial transparency.
</li></ul></li><li>Agile &amp; Waterfall Portfolio Oversight
<ul><li>Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model.
</li><li>Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning.
</li><li>Track execution progress, dependencies, and risks across both models.
</li></ul></li><li>Stakeholder Management &amp; Communication
<ul><li>Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing.
</li><li>Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value).
</li><li>Resolve cross-functional conflicts related to priority, capacity, and delivery ownership.
</li></ul></li><li>Reporting, Metrics &amp; Continuous Improvement
<ul><li>Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market).
</li><li>Provide executive-level dashboards and insights for decision-making.
</li>Continuously improve demand management processes, tools, and governance frameworks. 
<li>
</li></ul></li></ul>Qualifications:
<ul><li>Minimum Bachelor in Information Technology/ Information Services/ Computer Science
</li><li>Certifications such as Project Management, Agile Methodologies is a Must
</li>Master&rsquo;s degree is a plus 
<li>
</li></ul>Experience:
<ul><li>10&ndash;15 years of experience in IT demand, portfolio, program, or delivery management
</li><li>Experience in telecom IT environments (BSS/OSS preferred)
</li><li>Prior experience working with large transformation programs and BAU portfolios
</li><li>Exposure to multi-vendor delivery environments
</li>Must have exposure to the Netcarcker stack 
<li>
</li></ul>Skills:
<ul><li>Strong portfolio and demand management expertise in large IT environments
</li><li>Excellent stakeholder management and executive communication skills
</li><li>Ability to make trade-off decisions balancing value, cost, risk, and capacity
</li><li>Structured, data-driven, and outcome-oriented mindset
</li><li>Strong understanding of Agile, SAFe, and Waterfall delivery models
</li><li>Solid grasp of capacity planning, MD-based delivery models, and vendor governance
</li>Proficiency with Jira, Confluence, and portfolio reporting tools 
<li>
</li></ul>Success Measures:
<ul><li>Improved demand predictability and on-time delivery
</li><li>Reduced unplanned work and scope volatility
</li><li>Higher portfolio throughput and business satisfaction
</li><li>Clear alignment between strategy, funding, capacity, and execution</li></ul></div>

Manager – Demand & Portfolio Management

Glosix

Location: Churchill Executive Tower, Business Bay, Dubai, UAE Work Mode: On-site Employment Type: Full-Time Department: Sales Languages: Arabic &amp; English &ndash; RequiredAbout the RoleSpeed Auto Systems is looking for a tech-savvy IT Solutions Consultant who combines technology knowledge, business understanding, client communication, and sales experience.The role involves working directly with prospective customers to understand their business requirements, identify suitable software solutions, conduct product demonstrations, and support the sales process from initial discussion through to closing.We are looking for someone who can understand both technology and business and confidently communicate with business owners, CEOs, General Managers, IT Managers, and other decision-makers.Key Responsibilities<ul><li>Meet prospective clients and understand their business requirements</li><li>Analyze business processes, challenges, and operational needs</li><li>Recommend suitable software and technology solutions</li><li>Conduct professional product and software demonstrations</li><li>Present solutions based on individual customer requirements</li><li>Explain technical concepts in clear business language</li><li>Support the sales team during client meetings and sales cycles</li><li>Gather and document customer requirements</li><li>Prepare solution presentations, proposals, and supporting documentation</li><li>Coordinate with technical and product teams when required</li><li>Handle customer questions and objections</li><li>Support opportunities from initial consultation through commercial closure</li><li>Maintain strong relationships with prospects and customers</li></ul>Requirements<ul><li>Bachelor's degree in IT, Computer Science, Software Engineering, Business, Engineering, or a related field</li><li>Experience in IT sales, software sales, pre-sales, solutions consulting, business analysis, or technology consulting</li><li>Strong understanding of software and IT solutions</li><li>Ability to quickly learn and understand new software products</li><li>Strong product presentation and demonstration skills</li><li>Good business analysis and requirement-gathering abilities</li><li>Previous sales or client-facing experience</li><li>Confident and outgoing personality</li><li>Strong communication and presentation skills</li><li>Fluent in Arabic and English</li><li>Comfortable communicating with senior business decision-makers</li><li>Interest in AI, SaaS, CRM, ERP, automation, and modern technology</li><li>UAE experience is preferred</li></ul>The Candidate We WantWe want someone who can understand a business problem, understand the technology, and explain how the technology can solve the problem.If you have a combination of IT knowledge, business analysis, software consulting, product demonstrations, and sales experience, this could be the right opportunity for you.Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

IT Solution Consultant

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