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key account manager sales

Arwen Tech

<div>
 Posted on Oct 21, 2025
 
 
 Title
 
 
 Key Account Manager Sales
 
 
 Apply before
 
 
 Nov 30, 2025
 
 
 City
 
 
 Islamabad
 
 
 
 Responsibilities
 
 
 
 Key Account Manager Sales
 
 
 The position is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
 
 
 
 Please Note: The above position description contains the main responsibilities and duties of this position. However in an ever evolving organization such as Arwen Tech staff members are expected to show flexibility in their approach to work and be willing to undertake other tasks that are reasonably allocated to them but which are not part of their regular position description. Where any task becomes a regular part of staff member&rsquo;s responsibilities, the position description should be changed in consultation between the manager, the staff member and the HR Department. Any one of the three may initiate the consultation.
 
 
 
 <ul>
 <li>
 Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
 </li>
 <li>
 Acquiring a thorough understanding of key customer needs and requirements.
 </li>
 <li>
 Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
 </li>
 <li>
 Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis.
 </li>
 <li>
 Negotiate and close Commercial agreements with customers as per company guidelines
 </li>
 <li>
 Achieve Assigned Sales Quotas on Monthly, Quarterly and Yearly basis
 </li>
 <li>
 Train and educate each customer and customer&rsquo;s associates on entire product line, marketing programs and advertising programs.
 </li>
 <li>
 Successful Bid management &amp; submission
 </li>
 <li>
 Active participation in Sales promotion / marketing activities in the region
 </li>
 <li>
 Use relationship selling and assist customers in helping to grow their business with Arwen&rsquo;s solutions and services.
 </li>
 <li>
 Solves product problems for customers in an expeditious fashion.
 </li>
 <li>
 Work with Accounts Receivable with any credit issues that may exist.
 </li>
 <li>
 Participate and play active role in Opportunity Mapping sessions with Vendors
 </li>
 <li>
 Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity
 </li>
 <li>
 Updation of sales CRM records
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Weekly reports and quarterly review meetings preparation are routine work, this is to be communicated to higher management and making essential data recording system is part of the job.
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 <ul>
 <li>
 Knowledge: Must have a deep industry knowledge, must be motivated, highly structured and organized,
 </li>
 <li>
 Skills: Familiar with Arwen&rsquo;s portfolio of solutions and products. Well verse on MS Office. Strong account management and relationship building skills.
 </li>
 <li>
 Abilities: Reliable, responsible, dependable, and driven to exceed sales plan. Demonstrate reasonable and sound judgment. Ability to manage and deal with Decision influencers and makers at customer organizations. Ability to present and win business cases within Arwen&rsquo;s senior and top management executives.
 
 
 </li>
 </ul>
 
 Education, Experience, Licensure, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Experience: The minimum educational requirement to be a Key Account Manager is a Bachelor&rsquo;s degree preferably in Business, Engineering, or any related field, but candidates with an MBA or any advanced degree are preferred. A minimum of at least 05 years of experience in a related field (System Integrator) is required. Candidates with freight or more years of Sales in IT (SI) will have an edge. Previous experience in Account Management or Territory Sales and display an attitude that is key to success. Experience of managing major national accounts at head office level. Highly self-motivated.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 Technical Competencies
 
 
 Behavioral/General Competencies
 
 
 Proven experience in sale
 
 
 Team player
 
 
 Sales Related Certifications
 
 
 Task Oriented (Focused on Weekly, Monthly and Annual Targets)
 
 
 Good computer skills (MS Office)
 
 
 Presentable
 
 
 Knowledge of Enterprise management
 
 
 Initiative
 
 
 Achievement Oriented
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Fuel Allowance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Key Account Manager Sales

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 
 
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 
 
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Creating quotations, processing sales orders, responding to RFQs.
 </li>
 <li>
 Deal Registrations for major OEMs.
 </li>
 <li>
 Maintaining and updating customer price books.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>

Client Success Manager – 2

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Creating quotations, processing sales orders, responding to RFQs.</li><li>
Deal Registrations for major OEMs.</li><li>
Maintaining and updating customer price books.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li></ul> 
<ul><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li></ul> 
<ul><li>
Ability to work with little or no supervision.</li></ul> 
 Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 2:00 PM to 10:30 AM (Pk time)</div>

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Deputy Manager (DM) Sales (Furniture Industry)Department: Sales Location: Islamabad, Pakistan Company: Enza HomeAbout Enza HomeEnza Home, a prestigious brand under the Yata&#351; Group (Turkey), is an international leader in modern furniture and lifestyle products, known for its innovative designs, quality craftsmanship, and exceptional customer service. With expanding operations in Pakistan, Enza Home aims to set new standards in the furniture retail industry.Position OverviewThe Deputy Manager Sales will be responsible for managing showroom sales operations, leading the sales team, and driving revenue growth. This role requires strong leadership, strategic planning, and excellent customer relationship management skills to ensure achievement of sales targets and superior customer satisfaction.Key Responsibilities<ul><li>Manage daily sales operations and supervise the sales team to ensure consistent achievement of sales targets.</li><li>Develop and implement effective sales strategies aligned with the company&rsquo;s goals.</li><li>Coach and mentor sales staff to enhance their product knowledge, sales skills, and customer handling abilities.</li><li>Monitor team performance through KPIs, sales reports, and customer feedback, taking corrective actions as needed.</li><li>Engage directly with high-value clients and key accounts to secure business and foster long-term relationships.</li><li>Collaborate with marketing, design, and operations teams to optimize showroom presentation, promotions, and order fulfillment.</li><li>Handle customer escalations promptly and ensure excellent service standards are maintained.</li><li>Identify new business opportunities and emerging market trends to support business growth.</li><li>Assist in recruitment, training, and development initiatives for sales personnel.</li><li>Prepare regular sales forecasts, reports, and presentations for senior management.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Interior Design, or a related field.</li><li>Minimum 5&ndash;7 years of sales experience, with at least 3 years in a supervisory or managerial role, preferably in the furniture or lifestyle industry.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong leadership, communication, and negotiation skills.</li><li>Excellent customer relationship management capabilities.</li><li>Proficiency in MS Office and CRM software.</li></ul>Key Competencies<ul><li>Sales Leadership &amp; Team Management</li><li>Strategic Sales Planning &amp; Execution</li><li>Customer Relationship &amp; Key Account Management</li><li>Communication &amp; Negotiation</li><li>Analytical Thinking &amp; Problem Solving</li><li>Market Awareness &amp; Business Development</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement within an international furniture brand.</li><li>Comprehensive training and professional development.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

DM Sales (Furniture Industry)

iGate Technologies Pakistan

<div>
 We are seeking a highly motivated and experienced eBay Account Specialist to oversee all aspects of our eBay store operations. The ideal candidate will be responsible for managing our eBay account, driving sales through effective listing strategies, optimizing product listings for search visibility (SEO), and ensuring excellent customer service. This role requires strong e-commerce expertise, data analysis skills, and a creative approach to eBay sales management.
 
 
 <ul>
 <li>
 eBay Account Management:
 </li>
 <li>
 Oversee the daily operations of our eBay store
 </li>
 <li>
 Monitor the eBay account health and performance metrics, ensuring compliance with eBay's policies and guidelines
 </li>
 <li>
 Handle customer inquiries, complaints, and returns, ensuring a high level of customer satisfaction
 </li>
 <li>
 Sales Strategy &amp; Growth:
 </li>
 <li>
 Develop and implement strategies to increase sales, improve visibility, and grow the customer base
 </li>
 <li>
 Conduct market research to identify trends, competitors, and new opportunities
 </li>
 <li>
 Create promotions, offers, and sales campaigns to boost engagement and conversions
 </li>
 <li>
 Listing Optimization &amp; SEO:
 </li>
 <li>
 Optimize product listings for search visibility (eBay SEO), ensuring high ranking in search results for relevant keywords
 </li>
 <li>
 Write compelling product titles, descriptions, and bullet points to enhance conversion rates
 </li>
 <li>
 Use eBay analytics tools to track and improve listing performance, and adjust strategies based on data insights
 </li>
 <li>
 Performance Reporting &amp; Analysis:
 </li>
 <li>
 Monitor and analyze sales performance, identifying trends and areas for improvement
 </li>
 <li>
 Generate regular performance reports, highlighting key metrics (e.g., conversion rates, traffic, sales growth)
 </li>
 <li>
 Proactively address any issues related to sales performance or customer feedback
 </li>
 <li>
 Marketing &amp; Advertising:
 </li>
 <li>
 Manage eBay promoted listings and advertising campaigns to increase visibility and sales
 </li>
 <li>
 Collaborate with the marketing team to integrate eBay promotions with broader marketing initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Experience: Minimum 2-3 years of experience managing an eBay account or in a similar e-commerce role.
 
 
 
 Skills:
 
 
 
 Strong understanding of eBay's platform, policies, and SEO practices.
 
 
 Ability to analyze sales data and performance metrics to make data-driven decisions.
 
 
 Proficiency in eBay's Seller Hub, eBay Analytics.
 
 
 Knowledge of product photography, listing optimization, and keyword research.
 
 
 Experience with eBay's promoted listings and marketing tools is a plus.
</div>

ebay Account Specialist

Khan Continental Hotel & Restaurant

Drive Corporate Sales for Delux AmenitiesAre you a highly motivated and experienced Sales Executive ready to expand our presence in the B2B (Business-to-Business) sector? Delux Amenities, a leading supplier of premium Hospitality and Hygiene Supplies, is seeking a goal-oriented professional to join our team.You will be responsible for managing the entire sales cycle, from lead generation and client acquisition to account management. This is a crucial role for our growth, offering competitive compensation and the chance to build a significant client portfolio.Key Responsibilities: Client Acquisition &amp; Revenue GenerationThe Sales Executive will focus on driving revenue by targeting high-value corporate clients.<ul><li>B2B Client Acquisition: Aggressively identify, target, and acquire new corporate clients, including Hotels, large Corporate Offices, healthcare facilities, and potential Distributors.</li><li>Sales Strategy: Develop and execute effective sales strategies to introduce our portfolio of hygiene supplies and hospitality amenities.</li><li>Key Account Management: Build and maintain strong, long-lasting relationships with key decision-makers (Procurement, General Management) to secure repeat business and drive large volume sales.</li><li>Target Achievement: Consistently meet and exceed monthly and quarterly sales targets and revenue goals.</li><li>Reporting: Utilize CRM tools to accurately track all sales activities, pipeline status, and provide regular performance reports.</li></ul>Requirements &amp; Essential SkillsTo be a successful Sales Executive for Delux Amenities, you must possess the following:<ul><li>Experience: [Specify 2-4+] years of proven success in B2B sales or corporate account management.</li><li>Industry Knowledge: Experience selling within the Hospitality, FMCG, or Hygiene/Corporate Supplies sector is a strong advantage.</li><li>Communication &amp; Negotiation: Exceptional verbal and written communication skills, professional presentation ability, and a track record of successful negotiation.</li><li>Drive: Highly results-oriented, self-driven, and proactive in identifying and pursuing new business opportunities.</li><li>Mobility: Must have reliable transportation for frequent client visits.</li><li>Education: A Bachelor&rsquo;s degree in Business, Marketing, or a related field is preferred.</li></ul>Compensation &amp; How to ApplyWe believe in rewarding performance with a competitive package.<ul><li>Compensation: Competitive Basic Salary + Significant Performance-Based Incentives and Bonuses.</li><li>Growth: Excellent training opportunities and a clear path for professional career advancement.</li></ul>Ready to Join Our Team? Apply Now!Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Sales Executive

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
</div>

Client Success Manager – 1

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585 key account manager sales jobs IN Islamabad

Key Account Manager Sales

Client Success Manager – 2

Client Success Manager – 2

DM Sales (Furniture Industry)

ebay Account Specialist

Sales Executive

Client Success Manager – 1