customer service representative Jobs in Dubai

customer service representative

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business development representative Jobs in Dubai

business development representative

junior accountant

account manager

key account representative

Bateel International

<div>
 <p>
  <strong>
   Key Account Specialist
  </strong>
 </p>
 <p>
  Reports to Regional Corporate Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Key Account Specialist is responsible for developing and maintaining long-term relationships with a portfolio of key HORECA and corporate clients. The role driving account growth, identifying new business opportunities, ensuring client satisfaction, and supporting operational efficiency across the sales cycle.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Account Management
  </strong>
 </p>
 <ul>
  <li>
   Manage a portfolio of assigned key accounts, ensuring continuous engagement, high satisfaction, and repeat business.
  </li>
  <li>
   Serve as the point of contact for client inquiries and act as the liaison between internal departments and clients.
  </li>
  <li>
   Handle end-to-end order management, ensuring accuracy and timely delivery in coordination with logistics, operations, and finance.
  </li>
 </ul>
 <p>
  <strong>
   Business Development
  </strong>
 </p>
 <ul>
  <li>
   Identify growth opportunities within existing accounts and actively pursue upselling and cross-selling initiatives.
  </li>
  <li>
   Support the acquisition of new clients by participating in sales pitches, product presentations, and follow-up communication.
  </li>
  <li>
   Participate in trade shows, corporate gifting campaigns, and client events to promote Bateel&rsquo;s products and services.
  </li>
 </ul>
 <p>
  <strong>
   Sales Operations Support
  </strong>
 </p>
 <ul>
  <li>
   Prepare quotations, proposals, and sales reports in alignment with B2B standards.
  </li>
  <li>
   Maintain up-to-date client files, sales records, and CRM data.
  </li>
  <li>
   Assist in tracking monthly and quarterly performance, variance to target, and forecasting demand trends.
  </li>
 </ul>
 <p>
  <strong>
   Market Intelligence
  </strong>
 </p>
 <ul>
  <li>
   Support the collection of market feedback from clients and provide insights to the Sales Manager for business planning.
  </li>
  <li>
   Monitor competitor activity in key accounts and recommend actions to maintain Bateel&rsquo;s positioning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Experience
  </strong>
 </p>
 <ul>
  <li>
   Ensure consistent and high-quality service standards across all client touchpoints.
  </li>
  <li>
   Resolve client complaints effectively and in coordination with internal departments.
  </li>
  <li>
   Support the execution of bespoke requests or custom product orders in line with brand guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Lives and Advocates the Bateel Values:
  </strong>
 </p>
 <ul>
  <li>
   Quality
  </li>
  <li>
   Innovation
  </li>
  <li>
   Authenticity
  </li>
  <li>
   Integrity
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience requirement:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in B2B or HORECA sales, client servicing, or account management.
  </li>
  <li>
   Previous experience in premium FMCG, hospitality, or food &amp; beverage industries is preferred.
  </li>
  <li>
   Proficiency in verbal and written English; Arabic is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification and Licenses requirement:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business, Marketing, or related field.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
  <li>
   Detail-oriented, organized, and able to manage multiple accounts simultaneously.
  </li>
  <li>
   Proficiency in Microsoft Office and CRM systems.
  </li>
  <li>
   Holds a valid UAE driving license.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  *Due to the volume of applications we are receiving ONLY SHORTLISTED FOR INTERVIEW will be contacted.
 </p>
</div>


Key Account Sales Specialist

HONOR

<div>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high quality smartphones, tablets, laptops and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium and reliable products enable people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at www.hihonor.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Location: Dubai
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are actively looking for a Key Account Manager for our Dubai office enhancing the following responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Achieve sales targets for assigned clients by integrating various resources and collaborating with regional teams to meet sales goals.
  </li>
  <li>
   Build and maintain relationships with assigned clients, develop and implement routine management actions, continuously enhance client relationships, and support the long-term and stable development of the brand.
  </li>
  <li>
   Develop commercial plans and drive their implementation, formulate sales strategies for the entire product lifecycle, and continuously improve business performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Over 3 years of experience in sales or customer management, with a preference for those with Key Account (KA) management experience.
  </li>
  <li>
   Excellent communication and negotiation skills, with the ability to establish and maintain good relationships with clients.
  </li>
  <li>
   Fluent in English or Arabic
  </li>
  <li>
   Strong market analysis and judgment abilities, capable of adjusting sales strategies based on market changes.
  </li>
  <li>
   Good team collaboration skills, able to coordinate and manage internal resources.
  </li>
  <li>
   Strong execution capabilities, able to efficiently complete sales tasks and achieve targets.
  </li>
  <li>
   High sense of responsibility and ability to work under pressure, maintaining enthusiasm in high-pressure environments.
  </li>
  <li>
   Proficient in using office software.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate diversity &amp; Inclusion and are committed to building teams that represent a variety of backgrounds, perspectives, and skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Start a new journey with HONOR to go beyond!
  </strong>
 </p>
</div>


Key Account Manager

Midea Group

<div>
 <p>
  <strong>
   Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for Key Account Manager, responsible for contacting potential clients, driving the distributor, Retailers and Channel partners. Manage sales team and have excellent market knowledge.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Identifying and contacting potential clients to determine their needs and assess their interest in the company&rsquo;s products or services
  </li>
  <li>
   Driving the distributor, Retailers and Channel partners to grow the Sales for Home Appliances category.
  </li>
  <li>
   Liaising with various departments for Sales , marketing , Logistics, Finance etc.
  </li>
  <li>
   To manage key account&rsquo;s sell-out and stock in a predetermined level and take necessary actions.
  </li>
  <li>
   Developing strategies to increase market share by identifying new opportunities in existing markets or developing new markets
  </li>
  <li>
   Developing and implementing a strategic plan to achieve specific goals such as increasing revenues or improving customer satisfaction
  </li>
  <li>
   Negotiating contracts and managing relationships with vendors, suppliers, partners, and other external parties to ensure compliance with legal requirements
  </li>
  <li>
   Prepare regular reports on account status, sales performance, and future forecasts and make recommendations for improvement
  </li>
  <li>
   Analyze the effectiveness of product displays and suggest improvements based on customer engagement and sales data.
  </li>
  <li>
   Develop and implement promotional strategies to boost the key account&rsquo;s in-house share.
  </li>
  <li>
   Communicating regularly with senior management about the status of projects and issues that could impact performance
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills Needed:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Communication
  </li>
  <li>
   Leadership
  </li>
  <li>
   Negotiation
  </li>
  <li>
   Decision- making
  </li>
  <li>
   Problem Solving
  </li>
  <li>
   Relationship Building
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bachelor&rsquo;s degree in business, marketing, or related field, MBA will be advantageous
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5 Plus years of key account management within Home Appliances/ Consumer electronics industry.
  </li>
  <li>
   Excellent market knowledge
  </li>
  <li>
   Proven track record of achieving or exceeding sales targets
  </li>
  <li>
   Experience developing and managing a sales team
  </li>
  <li>
   Strong understanding of the sales process from prospecting to close
  </li>
  <li>
   Excellent communication, negotiation, and presentation skills
  </li>
  <li>
   Ability to work independently and with a team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What You'll be Joining
 </p>
 <p>
  <br/>
 </p>
 <p>
  Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 </p>
 <p>
  The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 </p>
 <p>
  Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 </p>
 <p>
  We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 </p>
 <p>
  With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Get to know more: https://www.midea-group.com/
 </p>
 <p>
 </p>
</div>


IRemedies

<p><b>Position Overview:</b><br/>The Key Account Manager is responsible for managing and growing business with pharmacy chains and independent pharmacies. The role focuses on securing more listings, increasing sales, and ensuring our products perform strongly across all pharmacy partners.</p><p><b>Main Duties &amp; Responsibilities</b></p><ul><li>Build strong relationships with pharmacy groups, buyers, and store managers.</li><li>Secure new product listings and negotiate pricing, margins, and promotions.</li><li>Visit pharmacies regularly to check stock levels, display standards, expiry dates, and product visibility.</li><li>Train pharmacy staff on product knowledge to support better customer recommendations.</li><li>Implement promotional plans and ensure they are executed correctly in all stores.</li><li>Monitor competitor products, shelf placement, and pricing.</li><li>Analyse sales reports to understand performance and plan actions.</li><li>Handle any issues related to orders, deliveries, or product concerns.</li><li>Prepare weekly and monthly updates for management on progress and challenges.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>Experience in pharmacy, FMCG, or healthcare sales.</li><li>Strong negotiation and communication skills.</li><li>Ability to build trust and long-term partnerships.</li><li>Comfortable travelling for store visits and account meetings.</li><li>Good understanding of retail operations, merchandising, and promotions.</li><li>Ability to work under pressure and meet targets.</li></ul><p><b>Performance Indicators</b></p><ul><li>Sales target achievement.</li><li>Number of new pharmacies onboarded.</li><li>Increase in SKU distribution per store.</li><li>Merchandising and visibility compliance.</li><li>Execution of training and promotions.</li></ul><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED13,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you previously worked with any of the following pharmacy groups&mdash;Boots, BinSina, or Al Nahdi? If yes, please specify which group, the duration of your work, and the year.</li><li>How many years of experience do you have in the UAE?</li><li>Please state your bachelor&rsquo;s degree and field of study. If you also hold a master&rsquo;s degree, kindly mention the subject as well</li><li>Do you have your own car, or would you require the company to provide one?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>Arabic fluently ?  (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul>

Sanofi

<div><h2 class="jobSectionHeader"><b>JOB TITLE: Key Account Manager</b></h2><h2 class="jobSectionHeader"><b>
Job Location: Abu Dhabi, UAE.</b></h2><h2 class="jobSectionHeader"><b>
JOB PURPOSE</b></h2><h2 class="jobSectionHeader"><b>
To drive performance for Dupixent Respiratory indication, build and maintain strong business partnerships with key stakeholders and ensure accessibility in key accounts.</b></h2><h2 class="jobSectionHeader"><b>
To achieve success, it is critical that the KAM Respiratory:</b></h2><h2 class="jobSectionHeader"><b>
Ensure the success of Dupixent in terms of indication, positioning, and accessibility.</b></h2><h2 class="jobSectionHeader"><b>
Maximize short- and long-term sales volumes in line with Company strategies, local regulations, and Sanofi compliance rules.</b></h2><h2 class="jobSectionHeader"><b>
Ensure the implementation of tactical marketing plans is in line with the local business strategy and meet agreed budget.</b></h2><h2 class="jobSectionHeader"><b>
Assess and mitigate risks on business.</b></h2><h2 class="jobSectionHeader"><b>
KEY RESULTS / ACCOUNTABILITIES</b></h2><h2 class="jobSectionHeader"><b>
Responsibilities:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Identify customers, map the accounts and patient journeys, educate key stakeholders on the disease and the impact of the disease.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Implement ongoing targeting and profiling of customers to maximize sales.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Liaise with medico-marketing teams to develop tactical plans for scaling up Dupixent performance and ensure product&rsquo;s availability.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ensure the development and implementation of tactical marketing plans is in line with the local business strategy and meet agreed budget.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Initiate, build and maintain strong relations with key opinion leaders to increase market presence for Dupixent.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Sales promotion of Dupixent to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Supply quality medical information about Dupixent to the different healthcare professionals in compliance with professional ethics and company image, rules, and regulations.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Conduct regular visits to customers to monitor product availability and movement.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain and update Dupixent and competition knowledge to create a good professional image and build good relationships with trade personnel.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Gather continuous market intelligence data to assess impact on Sanofi operations and suggest timely action plan.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Execute the marketing tactics and use sales techniques and operational tools to achieve sales objectives and constantly seek to improve selling skills and knowledge</b></h2></li><li><h2 class="jobSectionHeader"><b>
Update all the required information on doctor cards and list.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Liaise regularly with key opinion leaders, get market feedback, and report any relevant information to line manager in line with company procedures and best practice.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Participate in the implementation of project as and when required.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Analyze performance of Dupixent, identify growth opportunities and provide solutions to management to face all challenges.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Build and maintain strong business partnerships with key stakeholders in all accounts at area level (healthcare professionals, KTLs, tender parties, Clinical Pharmacists) to position Sanofi as a strategic partner.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Assess and mitigate risks on business in terms of price cuts, competitors&rsquo; threat, alternative source of supply, etc.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Carry out business related actions in line with the industry code of ethics and in compliance with company policies and procedures.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Conduct regular visits and participate in symposiums, congresses, and meetings to increase market presence for Dupixent</b></h2></li><li><h2 class="jobSectionHeader"><b>
Prepare and submit monthly activity reports on the CRM system and markets&rsquo; trends/updates to Manager.</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
Maintain compliance</b></h2><h2 class="jobSectionHeader"><b>
Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company.</b></h2><p></p><h2 class="jobSectionHeader"><b>
Ethical Leadership</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant</b><b> </b><b>legal requirements); and demonstrate personal leadership in applying these to all work undertaken.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
Environmental and Safety Leadership</b></h2><h2 class="jobSectionHeader"><b>
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work.
</b></h2><p></p><h2 class="jobSectionHeader"><b>Employees are therefore expected to:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment</b></h2></li><li><h2 class="jobSectionHeader"><b>
Report any accident, incident or near miss, whether it be of personal injury or property damage</b></h2></li><li><h2 class="jobSectionHeader"><b>
Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence</b></h2></li><li><h2 class="jobSectionHeader"><b>
Thoroughly read all safety documentation issued by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and/or manager.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
KEY WORKING RELATIONSHIPS
</b></h2><h2 class="jobSectionHeader"><b>INTERNAL</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Cross functional collaboration with:</b></h2></li><li><h2 class="jobSectionHeader"><b>
Marketing Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Medical</b></h2></li><li><h2 class="jobSectionHeader"><b>
Market Access</b></h2></li><li><h2 class="jobSectionHeader"><b>
Country KAM teams</b></h2></li><li><h2 class="jobSectionHeader"><b>
Tender management Team</b></h2></li><li><h2 class="jobSectionHeader"><b>
Regulatory Team</b></h2></li><li><h2 class="jobSectionHeader"><b>
Supply Chain</b></h2></li></ul><h2 class="jobSectionHeader"><b>
EXTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Would be expected to be involved with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Purchasers,</b></h2></li><li><h2 class="jobSectionHeader"><b>
Tender panels &amp; committees</b></h2></li><li><h2 class="jobSectionHeader"><b>
Hospitals</b></h2></li><li><h2 class="jobSectionHeader"><b>
Store managers</b></h2></li></ul><h2 class="jobSectionHeader"><b>
SKILLS, EXPERIENCE &amp; KNOWLEDGE REQUIREMENTS</b></h2><ul><li><h2 class="jobSectionHeader"><b>
BSc in Pharmacy or Medicine.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Minimum 5 years&rsquo; experience in sales pharma industry.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Minimum 2 years&rsquo; experience with Pulmonologists doctors is Plus.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Key Account Management skills.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Analytical skills.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Project management skills.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Communication &amp; Negotiation skills.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Stakeholder Management.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Results-driven and strategic thinker.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Scientific acumen.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Teamwork.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
COMPETENCY REQUIREMENTS</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Act for Change</b></h2></li><li><h2 class="jobSectionHeader"><b>
Cooperate Transversally</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop People Self / Other</b></h2></li></ul>
null</div>

PARTY ZONE LLC

<p>Party Zone LLC is seeking a dynamic and service-driven Sales Executive to manage and grow our HORECA (Hotel, Restaurant, Catering) accounts.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day communication and relationship with assigned HORECA clients.</li><li>Coordinate and follow up on quotations, orders, deliveries, and account receivables.</li><li>Upsell and promote new product launches or seasonal collections to clients.</li><li>Assist in onboarding new accounts, documentation, and sample sharing.</li><li>Prepare client proposals, order confirmations, and monthly sales reports.</li><li>Conduct periodic check-ins with clients to ensure satisfaction and gather feedback.</li><li>Support the Sales Manager in achieving monthly and quarterly targets.</li><li>Work closely with warehouse and logistics teams to ensure timely order fulfillment.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree or equivalent experience in Business Administration or related field.</li><li>2&ndash;4 years of experience in sales coordination or client service, ideally in HORECA.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong interpersonal skills with a customer-oriented mindset.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Organized, self-motivated, and detail-oriented.</li><li>Ability to handle pressure and meet deadlines.</li><li>Female candidates preferred</li><li>Based in Dubai with valid Driving License.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of sales experience in HORECA ?</li><li>What is your salary expectation?</li></ul><p>Experience:</p><ul><li>Sales: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving license (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Key Account Executive (HORECA)

zenda

<div>
 <p>
  <strong>
   <u>
    Company Background:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  zenda is an education focussed fintech company. As a fintech partner to the school/educational institution, we aim to rebuild financial services customized to the unique needs of the sector, eventually simplifying payments for Schools / Institutions &amp; parents alike.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our proposition for schools is to help them to bring all their school payments in one place, by enhancing collections, follow-ups &amp; reconciliations via automations. We help schools to go fully digital for payments along with offering flexibility to parents to pay in parts or through custom plans, while school gets its money on-time. We aim to empower -&gt; anywhere, anytime payments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Within 24 months of launch we are now the largest player in the UAE with close to 20% market share in the K-12 segment. We are very grateful for the trust that parents and schools have shown, &amp; for helping to scale zenda.
 </p>
 <p>
  <br/>
 </p>
 <p>
  More than 350 schools are already actively using zenda across three countries, including some of the highly prestigious and marquee brands in each country. Our aspiration is to be the leading player in the GCC over the coming 12-24 months.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are expanding our teams aggressively across all functions in the UAE and India, and are looking for talent that has the entrepreneurial mindset and the passion to create disruptive solutions. Interested to join us? Please apply on the link below.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Client Success Manager
 </p>
 <p>
  Location - Dubai
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption &amp; ensuring retention
  </li>
  <li>
   Serve as day-to-day contact for clients, build trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  </li>
  <li>
   Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
  </li>
  <li>
   Drive resolution of issues escalated by clients and ensure high levels of client satisfaction
  </li>
  <li>
   Communicate effectively with both internal &amp; external stakeholders to understand client needs, maximize retention and growth, and communicate learnings
  </li>
  <li>
   Collaborate, problem-solve, and/or strategize upcoming client meetings with internal team members
  </li>
  <li>
   Gather, analyze, and own CS metrics &amp; data as directed, for assigned key accounts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in key account management or client-facing roles.
  </li>
  <li>
   Strong verbal and written communication skills.
  </li>
  <li>
   Analytical and process-oriented mindset.
  </li>
  <li>
   Technical competence and understanding of SaaS preferred
  </li>
  <li>
   Passionate about business results and quality, with a strong sense of accountability and ownership
  </li>
  <li>
   Strong ability to problem solve and passion to learn
  </li>
  <li>
   Startup experience, while not mandatory, is a plus.
  </li>
  <li>
   Language proficiency in Arabic is a plus
  </li>
 </ul>
</div>


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