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logistics customer success associate

Adaptive Teams

<div>
 If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
 
 
 
 Location:
 
 Pakistan - Fully Remote
 
 
 
 About the company:
 
 
 
 The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
 Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time.
 
 
 
 Your Mission:
 
 
 
 <ul>
 <li>
 Own daily customer communication via email and phone, delivering clear, confident, and professional updates
 </li>
 <li>
 Manage shipment inquiries, status updates, documentation requests, and issue resolution
 </li>
 <li>
 Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned
 </li>
 <li>
 Track shipments across ocean, air, express, and Amazon FBA, flagging risks early
 </li>
 <li>
 Maintain accurate, real-time updates in internal trackers, CRMs, and customer channels
 </li>
 <li>
 Review and follow up on commercial invoices, packing lists, BL/AWB, ISF, and compliance documents
 </li>
 <li>
 Verify documentation accuracy before customer or agent release
 </li>
 <li>
 Coordinate with overseas agents on export, customs, and clearance documentation
 </li>
 <li>
 Support bookings, rate checks, and space confirmations under guidance
 </li>
 <li>
 Assist with last-mile coordination for Amazon FBA and B2B deliveries
 </li>
 <li>
 Spot recurring issues, suggest improvements, and contribute to customer KPIs and retention
 
 
 </li>
 </ul>
 
 Your Toolbox: Skills to be Successful
 
 
 
 <ul>
 <li>
 Strong interpersonal presence with confidence communicating via email and phone
 </li>
 <li>
 Clear, professional English&mdash;written and spoken
 </li>
 <li>
 Foundational understanding of freight forwarding and end-to-end logistics workflows (ocean, air, documentation, customs, delivery &mdash; Amazon is a plus, not the whole picture)
 </li>
 <li>
 Highly detail-oriented with strong organizational skills
 </li>
 <li>
 Able to multitask and stay composed in time-sensitive situations
 </li>
 <li>
 Proactive, problem-solving mindset with a desire to grow into account ownership
 </li>
 <li>
 Comfortable using Excel/Sheets, email, and customer coordination tools
 </li>
 <li>
 Bachelor&rsquo;s degree preferred, not mandatory
 </li>
 <li>
 0&ndash;2 years of experience; logistics-exposed graduates encouraged to apply
 </li>
 <li>
 0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.
 
 
 </li>
 </ul>
 
 Your Perks: What's in it for you
 
 
 
 <ul>
 <li>
 Fully remote, full-time role
 </li>
 <li>
 Clear 6&ndash;18 month growth path toward Account Executive or Key Account Manager roles
 </li>
 <li>
 Hands-on exposure to real global freight operations&mdash;not just theory
 </li>
 <li>
 Customer-facing ownership early in your career
 </li>
 <li>
 A fast-paced environment where strong communicators stand out and advance
 
 
 </li>
 </ul>
 
 Why Adaptive Teams?
 
 
 
 At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be.
 
 
 
 What to Expect from Our Application Process?
 
 
 
 Once you apply, you&rsquo;ll
 
 receive an email
 
 guiding you through the next steps, including an assessment tailored to the role.
 
 
 After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to
 
 check your inbox
 
 (and
 
 your spam folder
 
 , just in case) for further instructions.
 
 
 We understand
 
 your time is valuable
 
 , so we strive to keep the assessments
 
 under 45 minutes
 
 whenever possible, though some roles may require a slightly longer time investment.
 
 
 Once selected, you&rsquo;ll have the chance to
 
 schedule an interview
 
 with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.
</div>

Logistics Customer Success Associate

<div>If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
Location: Pakistan - Fully Remote
About the company: 
 
The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time. 
Your Mission:<ul><li>
Own daily customer communication via email and phone, delivering clear, confident, and professional updates</li><li>
Manage shipment inquiries, status updates, documentation requests, and issue resolution</li><li>
Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned</li><li>
Track shipments across ocean, air, express, and Amazon FBA, flagging risks early</li><li>
Maintain accurate, real-time updates in internal trackers, CRMs, and customer channels</li><li>
Review and follow up on commercial invoices, packing lists, BL/AWB, ISF, and compliance documents</li><li>
Verify documentation accuracy before customer or agent release</li><li>
Coordinate with overseas agents on export, customs, and clearance documentation</li><li>
Support bookings, rate checks, and space confirmations under guidance</li><li>
Assist with last-mile coordination for Amazon FBA and B2B deliveries</li><li>
Spot recurring issues, suggest improvements, and contribute to customer KPIs and retention</li></ul>
Your Toolbox: Skills to be Successful<ul><li>
Strong interpersonal presence with confidence communicating via email and phone</li><li>
Clear, professional English&mdash;written and spoken</li><li>
Foundational understanding of freight forwarding and end-to-end logistics workflows 
(ocean, air, documentation, customs, delivery &mdash; Amazon is a plus, not the whole picture)</li><li>
Highly detail-oriented with strong organizational skills</li><li>
Able to multitask and stay composed in time-sensitive situations</li><li>
Proactive, problem-solving mindset with a desire to grow into account ownership</li><li>
Comfortable using Excel/Sheets, email, and customer coordination tools</li><li>
Bachelor&rsquo;s degree preferred, not mandatory</li><li>
0&ndash;2 years of experience; logistics-exposed graduates encouraged to apply</li><li>
0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.</li></ul>
Your Perks: What's in it for you<ul><li>
Fully remote, full-time role</li><li>
Clear 6&ndash;18 month growth path toward Account Executive or Key Account Manager roles</li><li>
Hands-on exposure to real global freight operations&mdash;not just theory</li><li>
Customer-facing ownership early in your career</li><li>
A fast-paced environment where strong communicators stand out and advance</li></ul>
Why Adaptive Teams?
At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be. 
What to Expect from Our Application Process? 
Once you apply, you&rsquo;ll receive an email guiding you through the next steps, including an assessment tailored to the role.
 
 
After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions. 
 
We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment. 
 
Once selected, you&rsquo;ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.</div>

Skylink Distributions (Pvt.) Ltd

Job Summary:The Director of Road Freight Management and Pricing Operations is responsible for leading and managing the road freight division, ensuring operational efficiency, profitability, and strategic growth. This individual will drive pricing strategies, optimise logistics and transportation networks, and implement best practices to improve cost-effectiveness while ensuring customer satisfaction. The role requires a blend of strategic thinking, leadership, and operational expertise.Key Responsibilities:1. Strategic Leadership:<ul><li>Lead the road freight operations team, providing direction, guidance, and support to ensure the successful execution of the company&rsquo;s freight and logistics strategy.</li><li>Develop and implement long-term strategies for road freight management to improve operational efficiency, customer satisfaction, and cost-effectiveness.</li><li>Establish and maintain strong relationships with key stakeholders, including customers, transport providers, and third-party vendors.</li></ul>2. Pricing Strategy and Optimization:<ul><li>Develop and implement dynamic pricing models based on market trends, customer demands, and competitive landscape.</li><li>Work closely with sales and commercial teams to align pricing strategies with overall business objectives and ensure profitability.</li><li>Continuously monitor and analyze freight market conditions, competitor pricing, and fuel trends to ensure competitive pricing structures.</li><li>Lead negotiations with key customers and freight partners to ensure favorable rates and service levels.</li></ul>3. Operational Management:<ul><li>Oversee the daily operations of the road freight division, ensuring timely, efficient, and cost-effective transportation solutions.</li><li>Ensure adherence to industry regulations, safety standards, and environmental requirements.</li><li>Implement process improvements to optimize routes, reduce costs, and enhance the efficiency of the transportation network.</li><li>Manage fleet operations, including vehicle procurement, maintenance, and driver management.</li></ul>4. Financial Management:<ul><li>Develop and manage budgets for road freight operations and pricing activities.</li><li>Monitor key financial metrics (e.g., cost per mile, profit margins, fuel efficiency) and identify areas for cost reduction or revenue generation.</li><li>Ensure that pricing strategies align with financial goals, ensuring profitability while maintaining competitive rates.</li></ul>5. Team Management and Development:<ul><li>Lead, mentor, and develop a high-performing team of road freight professionals, including managers, analysts, and support staff.</li><li>Foster a culture of continuous improvement, collaboration, and accountability within the team.</li><li>Drive employee engagement and professional development, ensuring the team stays up-to-date with industry best practices and emerging trends.</li></ul>6. Data Analysis and Reporting:<ul><li>Oversee the collection, analysis, and reporting of key performance metrics for road freight operations and pricing.</li><li>Use data-driven insights to make informed decisions about route optimization, cost-saving opportunities, and pricing adjustments.</li><li>Present operational and financial performance to senior leadership and other stakeholders, highlighting key challenges and opportunities.</li></ul>7. Customer and Vendor Management:<ul><li>Manage relationships with key clients to ensure high levels of service and customer satisfaction.</li><li>Collaborate with third-party logistics providers (3PLs) and vendors to ensure reliable, high-quality services at competitive rates.</li><li>Resolve any operational or service issues with customers and suppliers in a timely and effective manner.</li></ul>Qualifications:Education:<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field.</li><li>MBA or equivalent advanced degree is a plus.</li></ul>Experience:<ul><li>10+ years of experience in road freight, logistics, or transportation management, with at least 5 years in a leadership role.</li><li>Proven track record of success in pricing strategy development and road freight optimization.</li><li>Strong understanding of supply chain management, transportation networks, and logistics operations.</li><li>Experience managing teams, setting performance objectives, and driving results.</li></ul>Skills:<ul><li>Strong leadership, communication, and interpersonal skills.</li><li>In-depth knowledge of road freight pricing models, transportation cost analysis, and industry regulations.</li><li>Proficiency in logistics management software, ERP systems, and advanced Excel skills.</li><li>Strong analytical and problem-solving skills, with the ability to make data-driven decisions.</li><li>Negotiation skills and experience managing vendor relationships.</li><li>Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.</li></ul>Certifications (Preferred but not required):<ul><li>Certification in Transportation or Logistics (e.g., CLTD - Certified in Logistics, Transportation, and Distribution).</li><li>Project Management Professional (PMP) certification.</li></ul>Key Competencies:<ul><li>Leadership: Ability to inspire, manage, and develop a high-performing team.</li><li>Strategic Thinking: Ability to design and implement long-term strategies that align with organizational goals.</li><li>Financial Acumen: Understanding of cost structures and profit margins within the road freight industry.</li><li>Problem Solving: Ability to quickly identify challenges and develop creative solutions.</li><li>Customer-Centric: Focused on meeting customer needs while balancing operational efficiency.</li></ul>Job Type: Full-timeWork Location: In person

Director of Road Freight Management and Pricing Operations

Philip Morris International

<div>Be a part of a revolutionary change 
At PMI, we&rsquo;ve chosen to do something incredible. We&rsquo;re transforming our business and building our future on one clear purpose &ndash; to deliver a smoke-free future. 
With huge change, comes huge opportunity. So, wherever you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. 
We're looking for a Manager Service Delivery &amp; SFP Projects based at our head office in Karachi, Pakistan. Bring us your curiosity and a desire to challenge the everyday routine, and we&rsquo;ll give you lots of responsibility. You&rsquo;ll help us improve, inject innovation and build new ways of working that span the whole world. 
Major Accountabilitie 
<ul><li>
Lead the budget planning process for warehousing, transportation, and logistics operations.</li><li>
Manage, mentor, and develop a team of professionals responsible for executing warehousing and logistics operations.</li><li>
Develop and implement strategies to optimize the warehousing network and logistics operations, ensuring scalability and efficiency.</li><li>
Ensure alignment between warehousing and customer service operations to provide high levels of customer satisfaction.</li><li>
Ensure the proper distribution of finished goods, maintaining on-time deliveries and adequate inventory levels.</li><li>
Implement effective inventory management strategies to minimize stockouts, reduce overstocking, and improve supply chain efficiency.</li><li>
Ensure all warehousing, distribution, and logistics operations adhere to company standards and regulatory compliance requirements.</li><li>
Foster strong relationships with internal stakeholders, including supply chain, production, and sales teams.</li><li>
Collaborate with external stakeholders such as suppliers, transport providers, and third-party logistics partners to ensure smooth operations.</li><li>
Lead the deployment of global initiatives within the warehousing, distribution, and logistics functions.</li><li>
Lead and manage projects aimed at improving productivity, efficiency, and automation within warehousing and logistics operations</li><li>
Manage relationships with Logistics Service Providers (LSPs) and ensure optimal service delivery.</li></ul> 
Who We're Looking For 
Education
Bachelor's degree in STEM (Science, Technology, Engineering or Mathematics) or related field 
Experience
5&ndash; 6 years of experience in supply chain, logistics, distribution, planning or a related field. 
Knowledge &amp; Skills<ul><li>
Strong analytical thinking and problem-solving skills</li><li>
Excellent communication and interpersonal skills</li><li>
Attention to detail and accuracy.</li><li>
Ability to work effectively under pressure and meet deadlines.</li><li>
Strong teamwork and collaboration abilities.</li><li>
Proactive approach to continuous improvement and process optimization.</li><li>
Ability to manager direct and in direct reporting team including permanent &amp; 3P employees</li></ul> 
WHAT PMI OFFERS
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: 
<ul><li>
Seize the freedom to define your future and ours. We&rsquo;ll empower you to take risks, experiment and explore.</li><li>
Be part of an inclusive, diverse culture, where everyone&rsquo;s contribution is respected; collaborate with some of the world&rsquo;s best people and feel like you belong.</li><li>
Pursue your ambitions and develop your skills with a global business &ndash; our staggering size and scale provides endless opportunities to progress.</li></ul> 
Take pride in delivering our promise to society: to deliver a smoke-free future.</div>

Manager Service Delivery & SFP Projects

LOGISTIX EXPRESS PRIVATE LIMITED

Job DescriptionThe Key Account Manager (KAM) will be responsible for managing and nurturing relationships with our business clients. You will act as their primary point of contact, ensuring smooth operations, timely communication, and a delightful service experience from booking to final delivery.The ideal candidate is proactive, detail-oriented, great at communication, and understands logistics operations.Key Responsibilities<ul><li>Build and maintain strong relationships with key business clients.</li><li>Understand each client&rsquo;s shipping patterns, challenges, and growth plans.</li><li>Serve as the primary liaison for all operational, commercial, and service-related communication.</li></ul>Account Management<ul><li>Manage day-to-day shipments, bookings, and service queries.</li><li>Monitor shipment status and proactively update clients.</li><li>Resolve service issues by coordinating with operations, warehouse, and support teams.</li><li>Ensure clients have a seamless experience from goods arrival to final delivery.</li></ul>Growth &amp; Revenue<ul><li>Identify opportunities to upsell and increase client volume through consistent follow-up.</li><li>Assist clients in understanding solutions like consolidated delivery, DDP services, and Tradeflow Credit.</li><li>Work on revenue targets and monthly volume goals.</li></ul>Operational Coordination<ul><li>Communicate with the fulfillment, dispatch, customs handling, and customer support departments.</li><li>Track client shipments through the complete lifecycle.</li><li>Ensure accuracy in documentation, labels, and delivery instructions.</li></ul>Reporting &amp; Analysis<ul><li>Maintain CRM records and prepare weekly client performance reports.</li><li>Analyze client behavior&mdash;volume trends, pain points, and retention metrics.</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Marketing, or related fields.</li><li>Minimum 1&ndash;3 years experience in key account management, operations, logistics, or customer success.</li><li>Experience in logistics, e-commerce, freight forwarding, or shipping is a strong plus.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and relationship-building abilities.</li><li>Strong follow-up and client handling skills.</li><li>Ability to multitask and manage multiple accounts.</li><li>Problem-solving mindset with a &ldquo;client-first&rdquo; attitude.</li><li>Proficiency in CRM, WhatsApp Business, Excel/Sheets.</li><li>Knowledge of cross-border delivery or DDP operations is a plus (training will be provided).</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Key Account Manager

Wahaj Aviation Pvt Ltd

Company DescriptionWahaj Aviation Pvt Ltd is a leading Non IATA travel agency in Karachi, with implant offices that cater to domestic and international travel requirements. The agency has access to associate service partners throughout Pakistan, offering 24/7 travel related services that include airlines booking, land transportation, and air charters. The agency also has overseas associates in various locations, extending travel and tour services on their behalf. Fast communication and efficient use of time are key to their success.Role DescriptionThis is a full-time on-site role for a Travel Consultant. The Travel Consultant will be responsible for managing and organizing corporate travel arrangements, providing travel advice, and creating travel itineraries for individual travelers and commercial/financial institutions. The Travel Consultant will also be responsible for providing excellent customer service to clients.Qualifications<ul><li>Experience in travel consulting and travel management</li><li>Strong skills in travel arrangements, including airlines booking and land transportation</li><li>Excellent customer service and problem-solving skills</li><li>Experience in reservations and travel itinerary planning</li><li>Proficiency in Amadeus for reservation and ticketing.</li><li>Minimum Education must be Bachelor's</li><li>Strong communication and interpersonal skills, including fluency in English and Urdu</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

sales

Company DescriptionWahaj Aviation Pvt Ltd is a leading Non IATA travel agency in Karachi, with implant offices that cater to domestic and international travel requirements. The agency has access to associate service partners throughout Pakistan, offering 24/7 travel related services that include airlines booking, land transportation, and air charters. The agency also has overseas associates in various locations, extending travel and tour services on their behalf. Fast communication and efficient use of time are key to their success.Role DescriptionThis is a full-time on-site role for a Travel Consultant. The Travel Consultant will be responsible for managing and organizing corporate travel arrangements, providing travel advice, and creating travel itineraries for individual travelers and commercial/financial institutions. The Travel Consultant will also be responsible for providing excellent customer service to clients.Qualifications<ul><li>Experience in travel consulting and travel management</li><li>Strong skills in travel arrangements, including airlines booking and land transportation</li><li>Excellent customer service and problem-solving skills</li><li>Experience in reservations and travel itinerary planning</li><li>Proficiency in Amadeus for reservation and ticketing.</li><li>Minimum Education must be Bachelor's</li><li>Strong communication and interpersonal skills, including fluency in English and Urdu</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Ticketing Consultant / Visa Consultant

Explore 842+ Logistics customer success associate in Karachi this December. Find roles across top companies and apply now to boost your career.

842 logistics customer success associate jobs IN Karachi

Logistics Customer Success Associate

Logistics Customer Success Associate

Director of Road Freight Management and Pricing Operations

Manager Service Delivery & SFP Projects

Key Account Manager

sales

Ticketing Consultant / Visa Consultant