sales executive

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer success executive

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Executive

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are seeking a proactive and customer-oriented Client Success Executive to join our expanding team. This role focuses on building strong client relationships, ensuring high levels of satisfaction, and delivering exceptional service at every touchpoint. It is ideal for individuals who thrive in a fast-paced, people-centric environment and enjoy communication and problem-solving.Key Responsibilities<ul><li>Serve as the main point of contact for clients, addressing inquiries in a timely and professional manner.</li><li>Develop and maintain long-term relationships with both new and existing clients.</li><li>Collaborate with internal teams to ensure seamless execution of client requests and projects.</li><li>Understand client requirements and offer customized solutions to improve overall satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify and pursue opportunities for upselling or cross-selling services when appropriate.</li><li>Handle and resolve client issues efficiently while maintaining positive relationships.</li></ul>Requirements<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities with keen attention to detail.</li><li>A positive attitude and a strong commitment to customer success.</li><li>Prior experience in client servicing or customer support is preferred.</li><li>Underage candidates are also welcome to apply.</li></ul>What We Offer<ul><li>Competitive compensation along with performance-based incentives.</li><li>A supportive, collaborative, and inclusive work environment.</li><li>Ongoing training and opportunities for professional growth.</li><li>Free commute facilities for female staff.</li><li>Comprehensive training will be provided.</li></ul>Timing<ul><li>Monday to Friday 8:30pm to 5:30am</li><li>Saturday 9pm to 3am</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Client Success Executive

AppedologyPK Recruitment

Appedology Pvt. Ltd. is hiring a Service Delivery Executive to join our team and ensure smooth, efficient, &amp; high-quality delivery of our HR-based SaaS product to clients.Role: Service Delivery ExecutiveLocation: DHA Phase 5, Tauheed Commercial Area, Karachi - PakistanShift: DayJob Nature: 100% onsiteJob Type: Full-timeNo. of Positions: 1Job description:1 &ndash; 2 years of experience in SaaS service delivery, customer success, or implementation rolesStrong understanding of HR processes, HRIS / HRMS platforms is a plus.Experience working with HR-based SaaS platforms.Excellent communication, stakeholder management, and presentation skills.Ability to troubleshoot basic technical issues and coordinate withtechnical teams.Monitor client usage, system performance, and service SLAs to ensure maximum satisfaction.Apply: shariq.raza@appedology.comWhatsApp: 0330-4757552Please do not out apply without mentioning the designationThis role is not considered a senior-level positionJob Type: Full-timeWork Location: In person

Service Delivery Executive

Oracle

<div>
 
 Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 
 
 
 
 
 The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Develop and form long term customer relationships with key customer contacts.
 </li>
 <li>
 Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
 </li>
 <li>
 Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
 </li>
 <li>
 Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
 </li>
 <li>
 Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
 </li>
 <li>
 Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
 </li>
 <li>
 Identify and submit delivery leads for new opportunities and contract renewals.
 </li>
 <li>
 Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
 </li>
 <li>
 Establish and maintain a delivery governance model with the customer at the management and executive levels.
 </li>
 <li>
 Perform scope and risk management.
 </li>
 <li>
 Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
 </li>
 <li>
 Conduct periodic Service Account Planning and Account Reviews.
 </li>
 <li>
 Provides direction and mentoring to more junior team members.
 </li>
 </ul>
 
 
</div>

Principal Technical Account Manager

Coca-Cola CCI

<div>
 
 
 
 Field Sales Executive, Karachi, Pakistan
 
 
 
 
 Join us to take your career journey to the next level!
 
 
 
 
 
 
 #ProudlyCCI
 
 
 
 
 
 
 
 
 
 
 Job Identification
 
 
 
 
 We are looking for a Field Sales Executive to be part of our Sales Team in Karachi.
 
 
 
 
 
 
 
 What We Expect
 
 
 
 <ul>
 <li>
 To ensure Secondary pack wise volume and NSR targets are met and suggest new ways to generate more sales. Provide accurate secondary Sales forecast of his area.
 </li>
 <li>
 To ensure new outlets are created and retained as per target and area potential.
 </li>
 <li>
 To analyze SFE KPI&rsquo;s and suggest ways to improve them. To ensure that all data in the sales information systems pertaining to his/her area is cleansed, validated, and updated on a regular basis.
 </li>
 <li>
 To ensure Daily In-Outlet Execution is carried out by his team as per PicOS &amp; RED criteria, ensure proper execution of all marketing initiatives in his area.
 </li>
 <li>
 To monitor and report competitor activity in his/her assigned area and suggest ways to counter them.
 </li>
 <li>
 Supervise/ensure the proper injection and optimal utilization of Company&rsquo;s Assets in the market i.e. Coolers, Glass, Shell, Signage, Outlet Activation material etc.
 </li>
 <li>
 Maintain customer collaboration and relationship with all the customers in his/her area to ensure that they remain loyal. To ensure proper handling of all customer complaints in a timely manner as per company guidelines. Maintain an updated fact sheet on every customer. He is also responsible for tracking &amp; timely settlement of market accounts (Glass, Accounts Receivable, Discounts, DME etc.)
 </li>
 <li>
 Responsible for training and developing Presellers.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 
 
 What We Embrace
 
 
 
 
 <ul>
 <li>
 &ldquo;People Centered&rdquo; Focus
 </li>
 <li>
 Equal Salary Advocate
 </li>
 <li>
 A Globally Diverse/An International Workplace
 </li>
 <li>
 Inclusive Team-Building Activities
 </li>
 <li>
 Digital Learning Opportunities
 </li>
 <li>
 Leadership Exposure with Organizational Events
 </li>
 <li>
 Inclusive Language and Culture
 </li>
 <li>
 Social Clubs/Networks
 </li>
 <li>
 Inclusive/Family-Friendly Policies
 </li>
 </ul>
 
 
 
 
 
 
 
 Who We Are
 
 
 
 
 
 
 
 
 CCI is a multinational beverage company operating in T&uuml;rkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.
 
 
 At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work&mdash;an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.
 
 
 We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.
 
 
 We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity &amp; inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.
 
 
 
 We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.
 
 
</div>

Field Sales Executive

Family Builders & Developers

We seek an experienced and highly motivated Senior Sales Executive. The ideal candidate will bring a minimum of four years of proven sales success, excellent communication skills, and the ability to develop strong, long-term client relationships. If you are strategic, driven, and passionate about delivering customer value, we would like to hear from you.RESPONSIBILITIES<ul><li>Identify potential customers and maintain regular contact to build sales opportunities.</li><li>Deliver clear and informative presentations and product demonstrations tailored to client needs.</li><li>Develop and maintain strong client relationships to support repeat business and long-term growth.</li><li>Meet quarterly and annual sales targets while tracking progress and sharing regular updates.</li><li>Stay informed about industry trends, market changes, and competitor activities to support strategic decisions.</li><li>Collaborate with cross-functional teams to ensure smooth client onboarding and high-quality service delivery.</li></ul>REQUIREMENTS<ul><li>Minimum 4 years of sales experience (Real Estate sales background is highly valued and will be prioritized).</li><li>Bachelor&rsquo;s or Master&rsquo;s degree preferably in Business Administration or a related field.</li><li>Outstanding verbal and written communication skills.</li><li>Strong organizational abilities with the capacity to work independently and manage multiple priorities.</li><li>Solid understanding of sales strategies, negotiation techniques, and client management best practices.</li><li>Professional, target-oriented mindset with a proactive approach to problem solving.</li><li>Hands-on experience using CRM platforms to manage and track client interactions.</li><li>Good understanding of local market trends and customer behavior.</li></ul>Location: Near Lucky One Mall, F.B Area, KarachiJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Senior Sales Executive

iST Corporate Performance Consultant (Pvt) Limited

We are seeking a results-oriented Digital Marketing Executive to drive online growth and campaign performance. This full-time role requires execution of multi-channel digital strategies, data-driven optimization, and measurable business impact.Key Responsibilities<ul><li>Campaign Execution &amp; Optimization: Design, launch, and optimize digital campaigns across paid, organic, and social channels to maximize ROI and conversions</li><li>Social Media Management: Execute platform-specific content strategies, manage community engagement, and analyze performance across LinkedIn, Twitter, Facebook, Instagram, and emerging platforms</li><li>Web Analytics &amp; Performance Tracking: Monitor and report campaign metrics using Google Analytics and marketing tools; translate data into actionable insights</li><li>Growth Initiatives: Identify and implement new channels, tactics, and tools to expand reach and accelerate customer acquisition</li><li>Cross-Functional Coordination: Collaborate with product and sales teams to produce campaign assets, landing pages, and promotional materials.</li></ul>Required Qualifications<ul><li>Digital Marketing Expertise: Demonstrated success in social media marketing, online advertising, and campaign management with measurable results</li><li>Analytics Proficiency: Strong command of web analytics platforms and data interpretation for performance improvement</li><li>Communication Skills: Effective written and verbal communication for content creation and cross-functional collaboration</li><li>Adaptability: Creative problem-solver responsive to platform updates and market trends</li><li>Educational Background: Bachelor's degree</li><li>Professional Experience: Prior digital marketing experience required; software product or technology industry background strongly preferred</li></ul>What We OfferExecute digital strategies for a growing technology organization with measurable impact on business growth and market positioning.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Digital Marketing Executive

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