customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

chat support representative Jobs in Karachi

chat support representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support representative Jobs in Karachi

customer support representative

customer integration specialist

NielsenIQ

<div><div><div>Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.
Note: This is a Pakistan night shift position.<ul><li>
Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts.</li><li>
Provide technical product catalog integration support via email, chat and calls.</li><li>
Provide support to fellow customer success members in automating technical tasks and processes.</li><li>
Provide / run basic reports for catalog for customers and North American sales reps.</li><li>
Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers.</li><li>
Manage customer delivery projects with some assistance by lead/manager.</li><li>
Working with development team on customer reported bugs and issues and making sure they are addressed.</li><li>
Taking customer requirements and assist manager in creating service SOWs.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Moderate Database knowledge of Oracle, MS SQL, mySQL</li><li>
Moderate understanding of at least one scripting language such as Java Script</li><li>
Basic knowledge of programing language such as Python and JAVA</li><li>
Basic understanding of Windows and Linux</li><li>
Knowledge of Microsoft Office programs</li><li>
Bachelor&rsquo;s degree in Computer Science or equivalent technical knowledge</li><li>
Experience working with at least one database management system</li><li>
At least 1-2 years of experience or equivalent working at NIQ Etilize or outside NIQ Etilize</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Integration Specialist

<div>
 
 Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.
 
 
 
 
 
 Note: This is a Pakistan night shift position.
 
 
 
 
 <ul>
 <li>
 Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts
 </li>
 <li>
 Provide technical product catalog integration support via email, chat and calls
 </li>
 <li>
 Provide support to fellow customer success members in automating technical tasks and processes
 </li>
 <li>
 Provide / run basic reports for catalog for customers and North American sales reps
 </li>
 <li>
 Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers
 </li>
 <li>
 Manage customer delivery projects with some assistance by lead/manager
 </li>
 <li>
 Working with development team on customer reported bugs and issues and making sure they are addressed
 </li>
 <li>
 Taking customer requirements and assist manager in creating service SOWs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Moderate Database knowledge of Oracle, MS SQL, mySQL
 </li>
 <li>
 Moderate understanding of at least one scripting language such as Java Script
 </li>
 <li>
 Basic knowledge of programing language such as Python and JAVA
 </li>
 <li>
 Basic understanding of Windows and Linux
 </li>
 <li>
 Knowledge of Microsoft Office programs
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent technical knowledge
 </li>
 <li>
 Experience working with at least one database management system
 </li>
 <li>
 At least 1-2 years of experience or equivalent working at NIQ Etilize or outside NIQ Etilize
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

<div><div><div>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
This is a night shift job based off Pakistan<ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Specialist

Simpaisa Payment Gateway

Tapmad is looking for a detail-oriented and proactive Operations &amp; Reporting Specialist to manage day-to-day business operations and provide actionable insights through reporting. The role will ensure smooth execution of vendor coordination, inventory management, and performance reporting for our e-commerce and digital product portfolio. The candidate will work closely with cross-functional teams to optimize operations and improve business efficiency.Responsibilities:Inventory Management<ul><li>Monitor digital inventory and ensure adequate stock levels across all platforms.</li><li>Coordinate with vendors, suppliers, and payment partners for smooth integration and issue resolution.</li><li>Manage operational workflows, ensuring SLA compliance (fulfillment, refunds, reversals, escalations).</li><li>Support the onboarding of new products, merchants, and payment methods.</li></ul>Reporting &amp; Analytics<ul><li>Prepare daily, weekly, and monthly performance reports (revenue, transactions, user growth, inventory, and campaign results).</li><li>Develop dashboards and automated reporting for management visibility.</li><li>Track KPIs (e.g., sales, margins, churn, vendor performance, customer acquisition/retention).</li><li>Conduct variance and trend analysis to highlight risks and opportunities.</li><li>Provide data-driven insights to support decision-making for campaigns, pricing, and partnerships.</li></ul>Cross-Functional Support&middot; Coordinate with finance on reconciliation, invoicing, and payment settlements.&middot; Work with tech/product teams for system enhancements and process automation.&middot; Liaise with customer support to analyze complaints, refunds, and product-related issues.Qualifications:&middot; Bachelor&rsquo;s degree in business administration, Commerce, Economics, Data Analytics, or related field.&middot; 2&ndash;5 years of experience in E-commerce, Digital Products, or Telecom Operations.&middot; Strong analytical and reporting skills (Excel/Google Sheets, Power BI, SQL preferred).&middot; Experience in managing vendors/partners and working with cross-functional teams.&middot; Excellent problem-solving skills with a process-oriented mindset.&middot; Ability to handle high transaction volumes and work in a fast-paced environment.Skills: &middot; Knowledge of payment gateways, wallet systems, and digital product distribution.&middot; Experience in campaign and discount performance tracking.&middot; Familiarity with automation tools (Zapier, APIs).&middot; Strong communication skills.KPIs / Success Metrics&middot; Accuracy and timeliness of daily operations.&middot; Reduction in order fulfillment errors / delays.&middot; Accuracy and relevance of reporting dashboards.&middot; Vendor SLA compliance and operational efficiency.&middot; Contribution to revenue growth through insights and optimizations.Location: 58 C, 58 C Khayaban-e-Muslim, D.H.A Phase 6 Bukhari CommercialJob Type: Full-timeJob Type: Full-timeWork Location: In person

Reporting & Performance Executive

Cyber Internet Services (Pvt.) Limited

Position Title: Bid SpecialistCompany: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi Employment Type: Full-time | Onsite Department: Pre-SalesPosition Overview:Cybernet is seeking an organized, detail-oriented, techno-commercial Bid Specialist to join its Presales function. This role is primarily responsible for end-to-end bid management, ensuring the preparation and submission of high-quality, compliant, and competitive bids across enterprise and carrier-grade solutions.The Bid Specialist will act as the central coordinator throughout the bid lifecycle, working closely with Sales, Presales, Product, Finance, Legal, PMO, Technical teams and Management to ensure timely, accurate, and well-positioned bid submissions that support Cybernet&rsquo;s business growth and strategic objectives.Key Responsibilities and Duties:Bid Lifecycle Management<ul><li>Own and manage the complete bid lifecycle including pre-bid engagements, pre-qualification and vendor registration processes, RFIs, RFQs, RFPs, post bid engagements and solutions presentations.</li><li>Review and analyze tender documents to clearly interpret technical, commercial, and contractual requirements.</li><li>Ensure compliance with customer requirements, internal policies, and submission timelines.</li></ul>Proposal Development &amp; Submission<ul><li>Coordinate with internal stakeholders to gather inputs for technical, commercial, legal, and financial sections of proposals.</li><li>Engage OEMs and third-party solution providers, if required, to build end to end compliant solutions.</li><li>Draft, compile, review, and finalize high-quality technical and commercial proposals, ensuring clarity, consistency, and alignment with Cybernet&rsquo;s value proposition.</li><li>Prepare executive summaries, compliance matrices, and bid clarifications as required.</li><li>Present bid summaries and submissions to management for review, approval, and pricing sign-off.</li></ul>Commercial &amp; Contract Support<ul><li>Support costing validation, pricing alignment, and business case preparation in coordination with Finance.</li><li>Coordinate with Legal to review contractual terms, highlight risks, and support negotiations with customers.</li><li>Ensure contractual and commercial risks are identified and escalated appropriately.</li></ul>Stakeholder Coordination<ul><li>Act as the single point of contact for all bid-related coordination between Sales, Presales, Product, Finance, Legal, PMO, and external partners.</li><li>Support Sales teams during bid clarifications, customer queries, presentations and submission follow-ups.</li><li>Ensure alignment between customer expectations, solution feasibility, and commercial viability.</li></ul>Process Improvement &amp; Knowledge Management<ul><li>Maintain and continuously enhance a bid repository including templates, past proposals, and best practices.</li><li>Contribute to the standardization and improvement of bid management processes and documentation.</li><li>Support market and competitor analysis to strengthen bid positioning and win probability.</li></ul>Skills &amp; Qualifications:Education<ul><li>Bachelor&rsquo;s degree in Telecom, Electronics, Computer Systems, or a related discipline.</li><li>MBA or business-related qualification will be considered an added advantage.</li></ul>Experience<ul><li>2&ndash;4 years of relevant experience in bid management, proposal development, or presales, preferably within Telecom, IT, or Managed Services environments.</li></ul>Core Competencies<ul><li>Strong understanding of techno-commercial bids, tendering processes, and compliance requirements.</li><li>Good understanding of Telecom, ISP industry is preferable.</li><li>Good understanding of IP/MPLS, Ethernet, FTTH GPON/ fixed line networks.</li><li>Excellent business writing, documentation, and presentation skills.</li><li>High attention to detail with strong organizational and time-management abilities.</li><li>Ability to manage multiple bids simultaneously under tight deadlines.</li><li>Strong coordination skills with the ability to work effectively across cross-functional teams.</li><li>Sound commercial awareness and structured problem-solving approach.</li><li>Proficiency in MS Word, Excel, PowerPoint, and proposal documentation tools.</li></ul>Certifications<ul><li>Relevant industry or proposal/bid management certifications will be considered a strong asset.</li></ul>How to Apply:Interested candidates are encouraged to share their updated resume at careers@cyber.net.pk with &quot;Bid Specialist &ndash; Karachi&quot; in the subject line.Join Cybernet, where growth meets opportunity!Job Type: Full-timeWork Location: In person

Bid Specialist - Karachi

CYBERNET

<div>
 
 
 Position Title:
 
 Bid Specialist
 
 
 
 Company:
 
 Cyber Internet Services (Pvt.) Limited (Cybernet)
 
 
 
 Location:
 
 Head Office, Karachi
 
 
 
 Employment Type:
 
 Full-time | Onsite
 
 
 
 Department:
 
 Pre-Sales
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 Cybernet is seeking an organized, detail-oriented, techno-commercial Bid Specialist to join its Presales function. This role is primarily responsible for end-to-end bid management, ensuring the preparation and submission of high-quality, compliant, and competitive bids across enterprise and carrier-grade solutions.
 
 
 The Bid Specialist will act as the central coordinator throughout the bid lifecycle, working closely with Sales, Presales, Product, Finance, Legal, PMO, Technical teams and Management to ensure timely, accurate, and well-positioned bid submissions that support Cybernet&rsquo;s business growth and strategic objectives.
 
 
 
 
 
 
 
 Key Responsibilities and Duties:
 
 
 
 
 
 
 
 
 Bid Lifecycle Management
 
 
 <ul>
 <li>
 Own and manage the complete bid lifecycle including pre-bid engagements, pre-qualification and vendor registration processes, RFIs, RFQs, RFPs, post bid engagements and solutions presentations.
 </li>
 <li>
 Review and analyze tender documents to clearly interpret technical, commercial, and contractual requirements.
 </li>
 <li>
 Ensure compliance with customer requirements, internal policies, and submission timelines.
 </li>
 </ul>
 
 
 Proposal Development &amp; Submission
 
 
 <ul>
 <li>
 Coordinate with internal stakeholders to gather inputs for technical, commercial, legal, and financial sections of proposals.
 </li>
 <li>
 Engage OEMs and third-party solution providers, if required, to build end to end compliant solutions.
 </li>
 <li>
 Draft, compile, review, and finalize high-quality technical and commercial proposals, ensuring clarity, consistency, and alignment with Cybernet&rsquo;s value proposition.
 </li>
 <li>
 Prepare executive summaries, compliance matrices, and bid clarifications as required.
 </li>
 <li>
 Present bid summaries and submissions to management for review, approval, and pricing sign-off.
 </li>
 </ul>
 
 
 Commercial &amp; Contract Support
 
 
 <ul>
 <li>
 Support costing validation, pricing alignment, and business case preparation in coordination with Finance.
 </li>
 <li>
 Coordinate with Legal to review contractual terms, highlight risks, and support negotiations with customers.
 </li>
 <li>
 Ensure contractual and commercial risks are identified and escalated appropriately.
 </li>
 </ul>
 
 
 Stakeholder Coordination
 
 
 <ul>
 <li>
 Act as the single point of contact for all bid-related coordination between Sales, Presales, Product, Finance, Legal, PMO, and external partners.
 </li>
 <li>
 Support Sales teams during bid clarifications, customer queries, presentations and submission follow-ups.
 </li>
 <li>
 Ensure alignment between customer expectations, solution feasibility, and commercial viability.
 </li>
 </ul>
 
 
 Process Improvement &amp; Knowledge Management
 
 
 <ul>
 <li>
 Maintain and continuously enhance a bid repository including templates, past proposals, and best practices.
 </li>
 <li>
 Contribute to the standardization and improvement of bid management processes and documentation.
 </li>
 <li>
 Support market and competitor analysis to strengthen bid positioning and win probability.
 </li>
 </ul>
 
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecom, Electronics, Computer Systems, or a related discipline.
 </li>
 <li>
 MBA or business-related qualification will be considered an added advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 2&ndash;4 years of relevant experience in bid management, proposal development, or presales, preferably within Telecom, IT, or Managed Services environments.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong understanding of techno-commercial bids, tendering processes, and compliance requirements.
 </li>
 <li>
 Good understanding of Telecom, ISP industry is preferable.
 </li>
 <li>
 Good understanding of IP/MPLS, Ethernet, FTTH GPON/ fixed line networks.
 </li>
 <li>
 Excellent business writing, documentation, and presentation skills.
 </li>
 <li>
 High attention to detail with strong organizational and time-management abilities.
 </li>
 <li>
 Ability to manage multiple bids simultaneously under tight deadlines.
 </li>
 <li>
 Strong coordination skills with the ability to work effectively across cross-functional teams.
 </li>
 <li>
 Sound commercial awareness and structured problem-solving approach.
 </li>
 <li>
 Proficiency in MS Word, Excel, PowerPoint, and proposal documentation tools.
 </li>
 </ul>
 
 
 Certifications
 
 
 <ul>
 <li>
 Relevant industry or proposal/bid management certifications will be considered a strong asset.
 </li>
 </ul>
 
 
 
 
 
 
 How to Apply:
 
 
 
 
 
 
 
 Interested candidates are encouraged to share their updated resume at
 
 careers@cyber.net.pk
 
 with
 
 "Bid Specialist &ndash; Karachi"
 
 in the subject line.
 
 
 
 
 
 Join Cybernet, where growth meets opportunity!
 
</div>

Family Builders & Developers

We are seeking an experienced Sales Specialist. This role is responsible for prospecting, qualifying opportunities, understanding client needs, and closing sales through a consultative approach. The ideal candidate brings strong real estate knowledge, disciplined sales execution, and a focus on delivering measurable customer value.RESPONSIBILITIES:<ul><li>Identify, qualify, and pursue new sales opportunities through outbound outreach and inbound leads</li><li>Engage prospects via phone calls, emails, virtual meetings, and project briefing.</li><li>Understand customer needs, challenges, and goals to recommend the most suitable solutions.</li><li>Present and demonstrate products or services clearly and persuasively.</li><li>Manage the sales pipeline using a CRM to track activity and forecast revenue.</li><li>Negotiate pricing, terms, and contracts to successfully close deals.</li><li>Build and maintain strong relationships with existing clients to drive renewals, upsells, and cross-sells.</li><li>Collaborate with internal teams (marketing and customer support) to ensure a smooth sales process.</li></ul>REQUIREMENTS:<ul><li>At least 2 years of proven experience in sales, business development, or a related role.</li><li>Must be graduated.</li><li>Strong communication, presentation, and persuasion skills.</li><li>Ability to identify customer pain points and position solutions effectively.</li><li>Experience with CRM tools.</li><li>Strong organizational and time management skills.</li><li>Ability to work independently while contributing to a team environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Sales Specialist

Explore 590+ Customer integration specialist in Karachi this January. Find roles across top companies and apply now to boost your career.

590 customer integration specialist jobs IN Karachi

Customer Integration Specialist

Customer Integration Specialist

Customer Success Specialist

Reporting & Performance Executive

Bid Specialist - Karachi

Bid Specialist - Karachi

Sales Specialist