customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

sales consultant

customer service representative csr

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Qureshi Group

Customer Service Representative (CSR) &ndash; Qureshi GroupLocation: Karachi Department: Customer Experience Job Type: Full-Time Gender Preference: Female onlyJob SummaryQureshi Group is looking for a professional and customer-oriented Customer Service Representative to manage client interactions across our salon branches and head office. The CSR will be responsible for addressing customer queries, resolving complaints, maintaining service quality standards, and ensuring a seamless customer experience across all touchpoints.This role requires someone who understands customer behavior, has excellent communication skills, and can handle salon industry clients politely and effectively.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Serve as the first point of contact for walk-in, phone, and WhatsApp inquiries.</li><li>Provide accurate information regarding services, pricing, stylists, promotions, and branch policies.</li><li>Maintain a friendly, helpful, and professional attitude at all times.</li><li>Manage customer feedback and maintain a daily log for reporting.</li></ul>Complaint Handling<ul><li>Address customer complaints promptly and professionally.</li><li>Coordinate with salon managers, service providers, and the head office to resolve issues.</li><li>Ensure proper documentation of complaints and follow up until resolution.</li></ul>Branch Coordination<ul><li>Communicate client concerns and service gaps to branch managers.</li><li>Support salon teams in maintaining a smooth customer experience.</li><li>Ensure all customer-facing areas (reception, waiting area) maintain company standards.</li></ul>Head Office Coordination<ul><li>Maintain and submit daily/weekly customer service reports to the Customer Experience Manager.</li><li>Highlight repeated issues, operational gaps, or service trends for improvement.</li><li>Assist in implementing customer service policies and quality standards across branches.</li></ul>Operational Support<ul><li>Maintain customer feedback sheets, service recovery forms, and complaint logs.</li><li>Assist the management in customer satisfaction surveys and service audits.</li><li>Support marketing and communication teams by conveying customer insights and suggestions.</li></ul>Requirements<ul><li>Minimum: Intermediate; Bachelor&rsquo;s degree preferred.</li><li>1&ndash;3 years of customer service experience (Salon/Spa, Hospitality, Retail, or Call Center preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage difficult clients with patience and professionalism.</li><li>Presentable personality with customer-oriented behavior.</li><li>Basic knowledge of MS Office and WhatsApp Business.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication</li><li>Active listening and empathy</li><li>Problem-solving and conflict resolution</li><li>Professional grooming and presentation</li><li>Team collaboration</li><li>Time management</li></ul>How to Apply:Interested candidates may send their CV and cover letter to careers@qureshigroup.pk with the subject line: &ldquo;Application for CSR &ndash; Qureshi Group.&rdquo;Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative

CALL'OPEDIA

<div>
 
 
 We're Hiring! Join CALL&rsquo;OPEDIA as a Customer Sales Representative
 
 
 (CSR)
 
 
 
 
 
 
 CALL'OPEDIA is expanding and looking for driven, confident, and customer-focused individuals to join our on-site team for a commission-based sales retention role.
 
 
 
 
 
 
 📍 Location:
 
 North Nazimabad, Karachi
 
 
 👥
 
 Position:
 
 
 Customer Sales Representative (CSR)
 
 
 
 💰
 
 Compensation:
 
 Commission Based + Incentives (Easily earn upto 50K - 70K)
 
 
 🎓
 
 Qualification:
 
 Minimum Intermediate
 
 
 💼
 
 Experience:
 
 Freshers &amp; Experienced candidates are welcome
 
 
 🗣️
 
 Language:
 
 Good Urdu communication (Basic English is a plus)
 
 
 👨&zwj;💼👩&zwj;💼
 
 Open to:
 
 Both Male &amp; Female candidates
 
 
 
 
 
 If you have strong communication skills, a customer-first mindset, and the ability to build relationships and drive results &mdash; this opportunity is for you!
 
 
 
 
 
 📌
 
 Key Responsibilities:
 
 
 
 
 &bull;
 
 Engage with customers to enhance satisfaction
 
 
 &bull; Implement retention strategies to reduce churn
 
 
 &bull; Provide solutions to customer concerns
 
 
 &bull; Identify upsell &amp; cross-sell opportunities
 
 
 &bull; Maintain customer records and trends
 
 
 
 
 
 
 📩 Apply Now
 
 
 
 Interested candidates are invited to submit their resume to
 
 
 info.callopedia@gmail.com
 
 
 or
 
 
 +92 318 0139605
 
 
 with the subject line &ldquo;CSR&rdquo;.
 
 
 
 
 
 Start your growth journey with
 
 CALL&rsquo;OPEDIA
 
 &ndash; Apply Today!
 
</div>

Sales Executive

OmalbyKomal

We urgently required &ldquo;Customer Services Representative&rdquo; for our Karachi Office.Qualification: Preferably Bachelor&rsquo;s degree in Business Administration or Fashion Textile DesigningExperience: Fresh to 6 months of relevant experience.Location: Tariq Road, KarachiJob Description:&middot; Responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.&middot; Communicate timely correspondence with customers and staff.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.&middot; Responding promptly to customer inquiries.&middot; Communicating with customers through various channels.&middot; Acknowledging and resolving customer complaints.&middot; Knowing our products inside and out so that you can answer questions.&middot; Processing orders, forms, applications, and requests.&middot; Keeping records of customer interactions, transactions, comments, and complaints.&middot; Communicating and coordinating with colleagues as necessary.&middot; Providing feedback on the efficiency of the customer service process.&middot; Managing a team of junior customer service representatives.&middot; Ensure customer satisfaction and provide professional customer support.&middot; Literacy of any graphic design tool / editing software e.g Photoshop &amp; / or Canva will be an additional advantage.Position Type: Full timeSalary: Market CompetitiveVacant Position: 02Location: Tariq Road, Karachi.Email Subject: Customer Services RepresentativeJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>CSR relevant: 1 year (Preferred)</li></ul>Work Location: In person

Customer Services Representative(E- Commerce)

Telemarketing

The Customer Service Representative will provide exceptional service to our customers by assisting with inquiries, troubleshooting, product or service questions, and resolving complaints or issues. The CSR will handle customer concerns promptly and professionally while maintaining a high level of service quality Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Support Representative - Evening shift

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

Explore 1059+ Customer service representative csr in Karachi this December. Find roles across top companies and apply now to boost your career.

1059 customer service representative csr jobs IN Karachi

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Service Representative

Sales Executive

Customer Services Representative(E- Commerce)

Customer Support Representative - Evening shift

Contact Center Representative