account manager

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loyalty program manager

Emirates Airline

A leading airline company in Dubai is looking for a Manager Loyalty Fraud Risk & Data Privacy to oversee fraud prevention and strategic implementation within their loyalty program. This mid-senior level role requires over 10 years of experience in fraud prevention, strong analytical skills, and deep understanding of compliance and data privacy principles. The position offers a tax-free salary, generous travel benefits, and health insurance.

Loyalty Fraud Risk & Data Privacy Leader

The Emirates Group

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. The Manager Loyalty Fraud Risk &amp; Data Privacy is responsible for managing all aspects of our loyalty program's fraud prevention and detection efforts. This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard members accounts, personal information data and Miles. Foster a culture of risk awareness within the organisations Risk Management forums. In this role, you will: <ul> <li>Collaborate with cross-functional teams, including IT, customer support, marketing, and finance, to ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.</li> <li>Develop and implement a comprehensive fraud prevention strategy for our loyalty program, ensuring the security and integrity of the program's operations.</li> <li>Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.</li> <li>Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.</li> <li>Analyse fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.</li> <li>Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations, and industry standards pertaining to fraud prevention and data protection.</li> <li>Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions and awareness campaigns to educate employees about fraud risks and prevention measures.</li> <li>Design and implement the Skywards Authorities manual and manage end to end data access across all Skywards related business applications</li> <li>Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.</li> <li>Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively</li> </ul>

Manager Loyalty Fraud Risk & Data

ENOC

<div>
 
 
 Job Purpose
 
 
 
 To lead the development of the partnerships strategy, actively understanding KPI's and any revenue targets to be delivered by partnerships, alignment of wider client scope and partnership deliverables, market positioning and intended approach to discussions. Ownership of managing the execution of the agreed partnerships strategy. Having visibility of competitor partnerships strategies and awareness of partner offer availability in the wider GCC market and International.
 
 
 
 
 
 
 Principle Accountabilities
 
 
 
 
 Strategic Responsibilities
 
 
 
 Owning the partner relationships, understanding their businesses to obtain maximum benefit for members and the Yes Program both from a brand and a revenue front.
 
 
 Drive sales of the Yes currency and acceptance in both GCC markets and Globally in the long term
 
 
 Managing earn/burn/redemption reporting for partners where required and understanding the performance of different partners and using performance in negotiations.
 
 
 Focal point of contact for all Loyalty partnerships across segments and businesses like Banks/Airlines/Hotels/Retail partners and other digitally enabled channels. Responsible for third party commercials and P&amp;L
 
 
 
 Functional Responsibilities
 
 
 
 Initiating and leading discussions with target partners sourcing offers that align to the strategy.
 
 
 Managing the process of contract negotiations and renewals, ensuring contracted terms are aligned mitigating against potential risks for the Yes Program.
 
 
 Financials to be key focus for partnerships with and aim to maximize revenue potential from.
 
 
 Taking responsibility for the full on-boarding of new partners members including internal introductions.
 
 
 
 
 
 
 Minimum Requirements
 
 
 <ol>
 <li>
 Masters/MBA in Marketing and Negotiations.
 </li>
 <li>
 Minimum of 7-10 years of experience in a Senior Loyalty Partnership role, can be either Agency or Client-side experience
 </li>
 <li>
 This role requires partnerships across all major verticals in market and internationally, the candidate must have managed large volume partnership acquiring across multiple verticals Proven ability and previous experience in a Loyalty Partnerships role, ability to deliver marketing driven solutions to increase customer engagement and positive ROI
 </li>
 <li>
 Earn and Burn partnerships experience is mandatory for this role, and a detailed strong understanding of the commercials, legal requirements, and processes involved to onboard such partners.
 </li>
 <li>
 Digital marketing skills, good level of technology solution knowledge to deliver the best in-class Customer Experience, User Journey's and in keeping with market trends/advancement in the technical space
 </li>
 <li>
 Demonstrated track record, Strong leadership, mentorship, presentation, and organization skills
 </li>
 </ol>
</div>

Manager - Loyalty Partnerships

Job Purpose Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities! The Skywards Infinity Platform Manager will manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn everyday in a seamless way and will provide the partners with an effective channel to engage with members. Support the Skywards Everyday digital roadmap. Manage the backlog of features to support and deliver against this roadmap including the prioritisation and delivery of work across internal and external development teams. Collaborate closely with cross-functional teams to integrate loyalty features seamlessly into the platform. In this role, you will: <ul> <li>Implement the Skywards Everyday digital platform, in close collaboration with the Partnerships and Product teams, to provide a mobile channel for members to engage with retail, F&amp;B, travel &amp; lifestyle outlets to earn and burn miles on everyday transactions and other loyalty related features. Ensure that the platform meets the requirements of the business development and partnerships strategy.</li> <li>Scale the platform to cater to multiple strategic markets (e.g., UAE, India, KSA) while maintaining localised content relevant to each market. Implement a B2B Skywards Everyday platform that will enable an effortless process to contract, on board and transact with local partners as well as providing them with a channel to promote their services to Skywards members. </li> <li>Continuously enhance the platform, in collaboration with Brand &amp; Marketing (UX) internal IT, and an ecosystem of technology and business partners to ensure a seamless experience for members and to establish the platform as an effective channel of communication. </li> <li>In collaboration with the cross functional teams, manage the overall digital product backlog, including the development of the quarterly delivery plans. </li> <li>Leverage and monetise the transaction data over the platform, provide insights to partners and drive further personalisation to members. </li> <li>Provide the business requirements and manage the contractual agreements with the technology and business partners, in coordination with other Emirates Group stakeholders (e.g., EK IT, Group Legal)</li> <li>Manage all the aspects pertaining to the operational use of the platform by (B2B) partners and by (B2C) members. </li> <li>Collaborate with the Partnerships team on their business development plans to ensure the platform is future proof and supporting the growth objectives</li> </ul> Qualification To be considered for this role, you must meet the below requirements <ul> <li> Bachelors Degree or Honours with 8 plus years of experience in Commercial/Sales </li> </ul> Knowledge/skills: <ul> <li> Strong ability to influence and collaborate effectively across cross-functional teams. </li> <li> Deep understanding of mobile app ecosystems, retail tech, loyalty tech, payment platforms (including digital wallet, Digital-fintech, contactless payment), user experience design principles and digital strategies. </li> <li> Demonstrable Product Owner skills </li> <li> Broad knowledge of airline &amp; retail marketing, and customer loyalty programmes.</li></ul>

Skywards Infinity Platform Manager

Hyphen Connect

Collaborate with engineering, design, analytics, and marketing teams to oversee the product lifecycle from concept to launch.Collect user feedback and analyze performance to drive feature enhancements and new development.Stay informed on market trends and competitors to keep loyalty programs innovative and valuable.Optimize existing loyalty features while spotting opportunities for growth and improvement.Develop and steer the strategic roadmap for loyalty and rewards, aligned with business goals.

Senior Product Manager (Loyalty)

Sephora

<div>POSITION PURPOSE 
The Loyalty Data and Insights Manager oversees all Beauty Pass data, insight, and analytics efforts to drive impactful decision-making across the organization. This remit ensures seamless and real-time access to data; and drives his/her team to generate strong insights and actionable reports. He/she will have a track record of expertise in identifying data requirements, turning raw data into compelling insight and working with relevant Sephora teams to identify/action opportunities. The Loyalty Data and Insights Manager needs to be an effective project manager who can prioritize work, drive deliverables and collaborate effectively with teams. He/she should also be a strong team manager able to inspire, nurture and grow team members. 
KEY ACCOUNTABILITIES 
LOYALTY HEALTH MANAGEMENT<ul><li>
Oversee the main program KPIs, create accurate monthly forecasts and reconcile monthly versus actual.</li><li>
Lead the monitoring of key loyalty program health metrics to identify status/risks and deep dive into insight/trends.</li><li>
Leverage data to provide actionable insights that further optimize program performance and enhance customer retention.</li><li>
Regularly present findings to stakeholders in a clear, digestible format to inform strategic decisions.</li></ul> 
DATA AND INSIGHT OVERSIGHT<ul><li>
Manage all incomings data requests to support the Sephora business with loyalty-related data around stores, e-commerce, brands and more.</li><li>
Lead all discussions and requests with team to support:<ul><li>
Insight and reporting needs for thematic campaigns and brand/product launches.</li><li>
Splits, forecasts, run rates and redemption for gifting and more.</li><li>
Segmentation, insights and A/B testing for communications.</li></ul></li><li>
Set up a prioritization framework to handle competing demands and split work amongst team members effectively.</li><li>
Monitor workload and incoming requests to stay on top of backlog, new requests and work in progress with constant flags to delivery risks.</li></ul> 
REPORTING AND ENABLEMENT LEADERSHIP<ul><li>
Oversee the delivery of scheduled weekly and/or monthly reports to various areas of the business leadership teams with a focus on loyalty metrics in-store and online.</li><li>
Manage and maintain user-friendly reports and dashboards that provide key real-time metrics easily accessible and understood by the larger organization.</li><li>
Share reports on a consistent cadence with strong &lsquo;so what&rsquo; implications to ensure stakeholders are well-informed and can take effective decisions.</li><li>
Continue to drive data excellence across the organization by constantly aligning with other insight experts across the group including Offers, E-commerce and Retail.</li></ul> 
STAKEHOLDER MANAGEMENT AND REQUEST OPTIMIZATION<ul><li>
Manage strong relationships with various business teams to understand their data needs and ensure that delivered result is relevant and timely to their business challenges.</li><li>
Organize and manage all incoming data requests, ensuring clarity in ask and purpose of data required.</li><li>
Create an effective data repository of all previous reporting and dashboards to ensure access and sharing across teams and requestors</li><li>
Be the point of contact for all Global and Central teams in the areas of data, insights and analytics</li><li>
Constantly coordinate with Global and Central tech teams to ensure access to correct data platforms/systems and reliability of data pulled</li></ul> 
SKILLS, EXPERIENCE &amp; PERSONALITY 
<ul><li>
5+ years of relevant experience in pulling and analyzing large datasets, and creating actionable insights</li><li>
Track record of success in leveraging data to drive business decisions with demonstrated impact</li><li>
Preferred experience working within the retail industry focused on multiple brands and products as well as complex data segments</li><li>
Bachelors degree in Analytics, Computer Science or equivalent</li><li>
Adept at quickly learning new data platforms and a master at leveraging tools to quickly and effectively analyze data. Knowledge of Power BI is preferred</li><li>
Strong project manager who is able to take on multiple and conflicting requests and effectively create a delivery plan across team members</li><li>
Excellent communication skills (oral, written, and interpersonal) and ability to work in teams</li></ul> 
Most importantly, the ideal candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP). They need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.</div>

Loyalty Data & Insights Manager

Wefee1 Technology DMCC

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Senior Customer Success Manager &ndash; [Spanish Speaking]<div> 
Como is the pioneer of Data-Driven Customer Engagement &amp; Loyalty Solutions. Como helps F&amp;B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como&rsquo;s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.
We are looking for an organized, analytical and empathetic Senior CSM, who is fluent in Spanish and English with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&amp;B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.
Senior Customer Success Manager Responsibilities:
Customer Onboarding and Relationship Management:<ul><li>
Take in charge Mid to Large clients with higher technical complexity and act as a project manager to ensure smooth onboarding of the client</li><li>
Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact</li><li>
Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and help them defining and setting-up their loyalty in the product back-end</li><li>
Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution</li><li>
Raise customers&rsquo; requests to the Support team when it comes to tech/integration related issues</li><li>
Escalate relevant situations to Managers in a timely manner</li></ul>
Customer Success and Retention:<ul><li>
Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed</li><li>
Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives</li><li>
Develop and execute success plans tailored to each customer&rsquo;s goals and objectives throughout the client lifetime and based on KPIs analysis</li><li>
Identify opportunities for upselling additional features, services or high-tier plans to existing customers</li></ul>
Management and Mentorship:<ul><li>
Act as a Mentor to Junior CSM and a go to person for technical or process related questions</li><li>
Handle efficiently escalations and retention calls</li><li>
Oversee internal initiatives and own the delivery</li></ul>
Senior Customer Success Manager Requirements:<ul><li>
Strong written and verbal communication skills both in Spanish and English</li><li>
Master&rsquo;s degree or equivalent experience</li><li>
3-5 years of experience in customer success (in SaaS companies or Tech startups preferably)</li><li>
Detail oriented, analytical and creative thinker</li><li>
Demonstrated ability to increase customer satisfaction</li><li>
Knowledge of the F&amp;B and Retail industries, and of customer engagement and loyalty solutions is a plus</li></ul>
The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.
In addition to a competitive salary, you&rsquo;ll have access to an excellent benefits package, including:<ul><li>Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)</li><li>A positive, productive, and energetic work environment!</li><li>25 days annual holiday</li><li>Global career progression opportunities</li><li>Wellbeing initiatives, regular social events and charitable initiatives to give back to our community</li><li>Office with amazing views on JLT park, lake and Dubai Marina</li><li>Exciting team-building activities</li></ul></div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Senior Customer Success Manager – [Spanish Speaking]

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