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key account manager north Jobs in Islamabad

key account manager north

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accounts manager - sales

area sales manager

major account manager

L'Oréal

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Key Account Manager will be responsible for driving retail sell-out, growing market share &amp; managing P&amp;L down for the specified region. Maintaining strong commercial relationships with key accounts in order to grow customer business and enhance L'Oreal Pakistan business through implementing annual joint business plan. Maximizing profitability of the accounts managed and achieving or exceeding set targets on volume, value, distribution and brand presence in line with divisional strategy.
 <br/>
 <br/>
 <strong>
  Key Job Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop the short- and long-term Account strategy; propose promotional strategy in line with the Company objectives and ensure their follow-up.
  </li>
  <li>
   Builds the action plan to implement the Commercial strategy at key account level.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Budget Management &amp; Forecasting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Actively participate in forecasting discussion to develop joint forecast in coordination with Marketing, Finance, Operations &amp; Trade Marketing.
  </li>
  <li>
   Ensure stocks replenishment and branch wise forecast is followed up on monthly basis
  </li>
  <li>
   Ensure saving on trade spend budget Year on Year to reduce gross to net spends
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Category Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify customer trends and customer buying behaviors at Key Accounts to develop plans with Marketing and Trade Marketing team to maximize profit for the organization's product line.
  </li>
  <li>
   Partner with Marketing &amp; Trade Marketing team for development of category projects at aligned JBP stores with Store P&amp;L Projection by Category Project.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure and follow a retailer-centric account planning process to reach alignment with each client and design a retailer specific business development plan.
  </li>
  <li>
   Builds and execute key accounts Joint Business Plan with customers by creating win-win situation.
  </li>
  <li>
   Drive operational efficiency through extended team.
  </li>
  <li>
   Partner with marketing and trade marketing for implementation of marketing programs and building blocks.
  </li>
  <li>
   Perform periodic checks on sales hygiene, sell in vs sell out at weighted channels
  </li>
  <li>
   Ensure stock rotation, reduction of market expiries in collaboration with trade marketing and distributor teams.
  </li>
  <li>
   Ensure distributor order is in line with catalogue and forecasted sales.
  </li>
  <li>
   Ensure Branch wise agile stock is present and getting to rotation in line with forecasted number.
  </li>
  <li>
   Quarterly update SKU catalogue to ensure service level compliance.
  </li>
  <li>
   Ensure regular tracking and execution of all the sales counterparts, locked as per contract i.e. SOS &amp; OCA etc.
   <br/>
   <br/>
  </li>
 </ul>
 Compliance &amp; Ethics
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring compliance on-ground for all activations in their scope/geography as per company processes &amp; policies
  </li>
  <li>
   Ensure distribution partner practices are compliant with company policies and escalate if required.
   <br/>
   <br/>
  </li>
 </ul>
 Sales Target Delivery
 <br/>
 <br/>
 <ul>
  <li>
   Achieve planned / forecasted secondary sales number in line with agreed customer and channel wise phasing for the assigned region.
  </li>
  <li>
   Manage all lines of the P&amp;L, from sell-in down to gross margin, retail sell out and share position in the market to ensure delivery of key KPIs both internally &amp; externally.
  </li>
  <li>
   Achieves and builds the channel/group of accounts results: turnover, market share, profit; consolidates, steers budget and P&amp;L.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify new business opportunities which deliver value for both L'Or&eacute;al &amp; the customer, considering the impact for the team and the wider channel
  </li>
  <li>
   Contribute in designing future retailer initiatives and collaborations; ensuring the brands maximizes all available opportunities in store and online.
  </li>
  <li>
   Work with the trade marketing team to identify additional retail opportunities for the category.
  </li>
  <li>
   Customer Satisfaction, Retention and Key Corporate Relationships
  </li>
  <li>
   Builds a strong network with key stakeholders at the retailer.
  </li>
  <li>
   Ensure agreed service level targets are maintained for accounts.
  </li>
  <li>
   Builds a compelling story to get retailer buy-in.
  </li>
  <li>
   Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Report(s) Development &amp; Professional Recommendations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collect and analyze sales data and trends
  </li>
  <li>
   Report sales needs and field intelligence to commercial / marketing teams.
  </li>
  <li>
   Ensures efficient customer intelligence
  </li>
  <li>
   Monitor Sell in vs sell out reports, provides input to NKAM &amp; marketing team
  </li>
  <li>
   Continuous Improvement:
  </li>
  <li>
   Drive Simplicity across all business processes and communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross Functional Teamwork &amp; Relationship Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with cross functional team such as TM, merchandising team, &amp; BA manager to identify the GAPs and improve sell-out
  </li>
  <li>
   Inform NKAM on significant initiatives in the field (from the competition and from distributors)
  </li>
  <li>
   Builds a strong network with key stakeholders at the retailer.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Train his/her team &amp; extended teams (distributors, Bas &amp; Merchandisers) on product, selling skills via work reviews (Including Share of Shelf, brand staging, category, shopper building)
  </li>
  <li>
   Developing distributor team and also implementing organization wide learning programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KEY STAKEHOLDERS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Internal: Marketing, Commercial, Finance, Operations, Other departmental lines&rsquo; Managers
  </li>
  <li>
   External: Distributors, Retailers, Field Team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration with major in Sales and / or Marketing.
  </li>
  <li>
   Minimum Experience:
  </li>
  <li>
   4-6 years prior work experience Field Sales Experience, Key Account Management, trade marketing preferably in FMCG sector.
  </li>
  <li>
   Solid experience in sales and customer service
  </li>
  <li>
   Demonstrable experience in negotiating and meeting clients requirements
  </li>
  <li>
   In-depth understanding of sales performance metrics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Skills
  <br/>
  <br/>
 </strong>
 <strong>
  EXPERIENCE &amp; SKILLS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good negotiation skills
  </li>
  <li>
   Relationship Management
  </li>
  <li>
   Customer Centricity
  </li>
  <li>
   Ability to thrive in ambiguity
  </li>
  <li>
   Ability to think broadly in terms of Business Perspective
  </li>
  <li>
   Good numeracy and ability to control budget
  </li>
  <li>
   Planning and organization skills
  </li>
  <li>
   Team building skills
  </li>
  <li>
   Critical thinking and good analytical skills
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Effective communication, presentation and interpersonal skills
  </li>
  <li>
   Ability to handle multiple projects and deadlines simultaneously
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 Technical Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Basic understanding of cross functions and business operations
  </li>
  <li>
   Hands on experience with CRM software, MS Excel and PowerPoint skills
  </li>
  <li>
   Understanding of P&amp;L
  </li>
  <li>
   Builds Selling stories for specific initiatives
  </li>
  <li>
   Ability to identify market driver and translates trends and consumer knowledge into meaningful insights
  </li>
  <li>
   Imagines disruptive products &amp; services
  </li>
  <li>
   Delivers excellence with agility and rigor
  </li>
  <li>
   Integrates sustainable, business consciousness
  </li>
  <li>
   Creates collaboration for bigger success
  </li>
 </ul>
</div>


Key Account Manager North

<div><div><b>OVERVIEW</b></div><div>
Key Account Manager will be responsible for driving retail sell-out, growing market share &amp; managing P&amp;L down for the specified region. Maintaining strong commercial relationships with key accounts in order to grow customer business and enhance L'Oreal Pakistan business through implementing annual joint business plan. Maximizing profitability of the accounts managed and achieving or exceeding set targets on volume, value, distribution and brand presence in line with divisional strategy.</div><div></div><div><b><br>
KEY JOB ACCOUNTABILITIES</b></div><div><ul><li>
Develop the short- and long-term Account strategy; propose promotional strategy in line with the Company objectives and ensure their follow-up.</li><li>
Builds the action plan to implement the Commercial strategy at key account level.</li></ul></div><div></div><p><br>
Budget Management &amp; Forecasting:</p><div><ul><li>
Actively participate in forecasting discussion to develop joint forecast in coordination with Marketing, Finance, Operations &amp; Trade Marketing.</li><li>
Ensure stocks replenishment and branch wise forecast is followed up on monthly basis</li><li>
Ensure saving on trade spend budget Year on Year to reduce gross to net spends</li></ul></div><div></div><p><br>
Category Development:</p><div><ul><li>
Identify customer trends and customer buying behaviors at Key Accounts to develop plans with Marketing and Trade Marketing team to maximize profit for the organization's product line.</li><li>
Partner with Marketing &amp; Trade Marketing team for development of category projects at aligned JBP stores with Store P&amp;L Projection by Category Project.</li></ul></div><div></div><p><br>
Operations Management:</p><div><ul><li>
Ensure and follow a retailer-centric account planning process to reach alignment with each client and design a retailer specific business development plan.</li><li>
Builds and execute key accounts Joint Business Plan with customers by creating win-win situation.</li><li>
Drive operational efficiency through extended team.</li><li>
Partner with marketing and trade marketing for implementation of marketing programs and building blocks.</li><li>
Perform periodic checks on sales hygiene, sell in vs sell out at weighted channels</li><li>
Ensure stock rotation, reduction of market expiries in collaboration with trade marketing and distributor teams.</li><li>
Ensure distributor order is in line with catalogue and forecasted sales.</li><li>
Ensure Branch wise agile stock is present and getting to rotation in line with forecasted number.</li><li>
Quarterly update SKU catalogue to ensure service level compliance.</li><li>
Ensure regular tracking and execution of all the sales counterparts, locked as per contract i.e. SOS &amp; OCA etc.</li></ul></div><div></div><p><br>
Compliance &amp; Ethics</p><div><ul><li>
Ensuring compliance on-ground for all activations in their scope/geography as per company processes &amp; policies</li><li>
Ensure distribution partner practices are compliant with company policies and escalate if required.</li></ul></div><div></div><p><br>
Sales Target Delivery</p><div><ul><li>
Achieve planned / forecasted secondary sales number in line with agreed customer and channel wise phasing for the assigned region.</li><li>
Manage all lines of the P&amp;L, from sell-in down to gross margin, retail sell out and share position in the market to ensure delivery of key KPIs both internally &amp; externally.</li><li>
Achieves and builds the channel/group of accounts results: turnover, market share, profit; consolidates, steers budget and P&amp;L.</li></ul></div><div></div><p><br>
Business Development:</p><div><ul><li>
Identify new business opportunities which deliver value for both L'Or&eacute;al &amp; the customer, considering the impact for the team and the wider channel</li><li>
Contribute in designing future retailer initiatives and collaborations; ensuring the brands maximizes all available opportunities in store and online.</li><li>
Work with the trade marketing team to identify additional retail opportunities for the category.</li><li>
Customer Satisfaction, Retention and Key Corporate Relationships</li><li>
Builds a strong network with key stakeholders at the retailer.</li><li>
Ensure agreed service level targets are maintained for accounts.</li><li>
Builds a compelling story to get retailer buy-in.</li><li>
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.</li></ul></div><div></div><div><br>
Business Report(s) Development &amp; Professional Recommendations:</div><div><ul><li>
Collect and analyze sales data and trends</li><li>
Report sales needs and field intelligence to commercial / marketing teams.</li><li>
Ensures efficient customer intelligence</li><li>
Monitor Sell in vs sell out reports, provides input to NKAM &amp; marketing team</li><li>
Continuous Improvement:</li><li>
Drive Simplicity across all business processes and communication</li></ul></div><div></div><div><br>
Cross Functional Teamwork &amp; Relationship Management:</div><div></div><div><br>
<ul><li>
Coordinate with cross functional team such as TM, merchandising team, &amp; BA manager to identify the GAPs and improve sell-out</li><li>
Inform NKAM on significant initiatives in the field (from the competition and from distributors)</li><li>
Builds a strong network with key stakeholders at the retailer.</li></ul></div><div></div><div><br>
People Management:</div><div></div><div><br>
<ul><li>
Train his/her team &amp; extended teams (distributors, Bas &amp; Merchandisers) on product, selling skills via work reviews (Including Share of Shelf, brand staging, category, shopper building)</li><li>
Developing distributor team and also implementing organization wide learning programs.</li></ul></div><div></div><div><b><br>
KEY STAKEHOLDERS</b></div><div></div><div><br>
<ul><li>
Internal: Marketing, Commercial, Finance, Operations, Other departmental lines&rsquo; Managers</li><li>
External: Distributors, Retailers, Field Team</li></ul></div><div></div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><br>
<ul><li>
Bachelor&rsquo;s degree in business administration with major in Sales and / or Marketing.</li><li>
Minimum Experience:</li><li>
4-6 years prior work experience Field Sales Experience, Key Account Management, trade marketing preferably in FMCG sector.</li><li>
Solid experience in sales and customer service</li><li>
Demonstrable experience in negotiating and meeting clients requirements</li><li>
In-depth understanding of sales performance metrics</li></ul></div><div></div><div><br>
 <b>EXPERIENCE &amp; SKILLS</b></div><div></div><div><br>
Behavioral Skills:</div><div></div><div><br>
<ul><li>
Good negotiation skills</li><li>
Relationship Management</li><li>
Customer Centricity</li><li>
Ability to thrive in ambiguity</li><li>
Ability to think broadly in terms of Business Perspective</li><li>
Good numeracy and ability to control budget</li><li>
Planning and organization skills</li><li>
Team building skills</li><li>
Critical thinking and good analytical skills</li><li>
Attention to detail</li><li>
Effective communication, presentation and interpersonal skills</li><li>
Ability to handle multiple projects and deadlines simultaneously</li></ul></div><div></div><div><b><br>
COMPETENCIES:</b></div><div>
Technical Competencies</div><div><ul><li>
Basic understanding of cross functions and business operations</li><li>
Hands on experience with CRM software, MS Excel and PowerPoint skills</li><li>
Understanding of P&amp;L</li><li>
Builds Selling stories for specific initiatives</li><li>
Ability to identify market driver and translates trends and consumer knowledge into meaningful insights</li><li>
Imagines disruptive products &amp; services</li><li>
Delivers excellence with agility and rigor</li><li>
Integrates sustainable, business consciousness</li><li>
Creates collaboration for bigger success</li></ul></div></div>

Pak Datacom Limited

<p><b>PAK DATACOM LIMITED</b></p><p><b>Vacancy Announcement-Key Account Managers (KAMs)</b></p><p><b>No. of Posts</b></p><p><b>Six 6 Posts total (2 each for Islamabad, Lahore and Karachi)</b></p><p><b>Post</b></p><p><b>Qualification and Experience </b></p><p><b>Key Account Manager (KAM)</b></p><p><b>The Role: </b></p><p>We are seeking a dynamic, results driven Key Account Manager to manage and grow strategic relationships with our top-tier enterprise and government clients. In this high impact role, you will act as the trusted advisor and primary point of contact for key accounts, driving revenue growth through consultative selling of PDL integrated ICT portfolio while ensuring exceptional customer experience and long term partnership value.</p><p><b>Required Qualification &amp; Experience</b></p><p>a) 16 years of education, Bachelor&rsquo;s degree in Business, Engineering, IT, or a related field.</p><p>b) Proven track record of managing strategic accounts/Clients.</p><p>c) 5 years of B2B, B2G sales experience, preferably in ICT/telecom solutions.</p><p><b>Job Descriptions, included but not limited to:</b></p><p>a) Must be exploring new business opportunities to meet assigned targets</p><p>b) Develop and execute strategic account plans for a portfolio of high value clients (e.g., banking, telecom, government, defence, energy, and large enterprises).</p><p>c) Understand clients&rsquo; business objectives and translate them into tailored ICT solutions.</p><p>d) Development and promotion of new product lines.</p><p>e) Collaborate with PDL pre sales, technical, and delivery teams to design, propose, and implement complex, multi-vendor solutions.</p><p>f) Drive end to end sales cycles from opportunity identification and solution scoping to negotiation, closure, and post sales relationship management.</p><p>g) Maintain deep knowledge of PDL offerings, partner ecosystems, and industry trends.</p><p>h) Proactively identify upsell/cross-sell opportunities within existing accounts.</p><p>i) Serve as the voice of the customer internally, ensuring service delivery aligns with client expectations.</p><p>j) Represent PDL at client meetings, industry events, and executive briefings.</p><p><b>Age Limit: 30 years</b></p><p><b>Skill</b></p><p><b>&gt;Strategic Account Management.</b></p><p><b>&gt;Excellent consultative selling, negotiation, and presentation skills. </b></p><p><b>&gt;Self-motivated and target-driven. </b></p><p><b>&gt;Proficiency in CRM tools.</b></p><p>Candidates meet the above criteria <b>should apply through attached form link is below, (https://forms.gle/ySfp66GZW31tWRkd8)</b>and then submit their CVs along with a cover letter not later than <b>November 21, 2025</b> at email: <b>jobs@pakdatacom.com.pk</b> addressing Manager HR with the subject line <b>&quot;Applications for KAM Islamabad, or Lahore or Karachi &quot;. CVs without form, or incomplete information will not be entertained.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Key Account Manager

HR First Pvt Ltd

<p><b>Position:</b> Key Accounts Manager &ndash; Cosmetics Division<br/><b>Industry:</b> Distribution / FMCG / Cosmetics<br/><b>Location:</b> Islamabad</p><p><b>Key Responsibilities:</b></p><ul><li>Manage relationships with key modern trade and retail accounts.</li><li>Develop and execute sales strategies to achieve division targets.</li><li>Coordinate with marketing, supply chain, and merchandising teams for product visibility and availability.</li><li>Analyze sales performance, identify growth opportunities, and optimize product assortment.</li><li>Lead trade activities and ensure strong brand presence across channels.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in Business, Marketing, or related field.</li><li>4&ndash;7 years of relevant experience in key account management (preferably in cosmetics, FMCG, or personal care).</li><li>Strong negotiation, relationship management, and analytical skills.</li></ul><p><b>Females are strongly encouraged to apply!</b></p><p><b>Interested candidates may share their resumes at:</b><br/><b>eesha@hrfirst.pk</b><br/>(Please mention <i>&ldquo;Key Accounts Manager &ndash; Cosmetics Division&rdquo;</i> in the subject line.)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Key Accounts Manager

24/7 DDCT

<p>We are seeking an experienced <b>Senior Accounts Manager</b> with a strong background in <b>US GAAP accounting</b>, <b>US taxation</b>, and <b>end-to-end accounting operations</b>. The ideal candidate will have hands-on expertise in managing complex accounting processes, leading teams, and ensuring financial accuracy and compliance. Experience with <b>QuickBooks, Microsoft Dynamics, and Xero</b> is highly preferred.</p><p>This role requires a proactive professional who can manage multiple client accounts, guide team members, and work comfortably in a fast-paced <b>night shift</b> environment aligned with US business hours.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage the <b>end-to-end accounting cycle</b> including journal entries, reconciliations, month-end and year-end closings.</li><li>Ensure compliance with <b>US GAAP standards</b> and internal accounting policies.</li><li>Review and finalize <b>financial statements, balance sheets, income statements, and cash flow reports</b>.</li><li>Oversee <b>US taxation</b> processes including federal, state, and local tax filings.</li><li>Manage and supervise a team of accountants &mdash; ensure accuracy, timeliness, and professional development.</li><li>Handle <b>payroll accounting</b> and coordinate with HR/payroll teams to ensure accurate salary processing and tax compliance.</li><li>Identify and resolve complex accounting and reconciliation issues.</li><li>Collaborate with auditors and external consultants during audits and financial reviews.</li><li>Work extensively with accounting software such as <b>QuickBooks, Microsoft Dynamics, and Xero</b>.</li><li>Ensure adherence to internal controls and continuous process improvement.</li></ul><p><b>Required Qualifications &amp; Skills:</b></p><ul><li><b>Education:</b> Chartered Accountant (CA) or Certified Public Accountant (CPA) preferred.</li><li><b>Experience:</b> 11+ years of experience in accounting and financial management, with at least 5 years in a managerial/supervisory role.</li><li>Strong knowledge of <b>US GAAP, US taxation laws, and accounting principles</b>.</li><li>Hands-on experience with <b>QuickBooks, Microsoft Dynamics, and Xero</b>.</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Strong communication and team management abilities.</li><li>Willingness to work <b>night shifts</b> (US time zones).</li><li>Ability to handle <b>complex accounting situations</b> and provide practical, compliant solutions.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs250,000.00 - Rs320,000.00 per month</p>

Senior Accounts Manager - US Hours

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 <br/>
 <br/>
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 <br/>
 <br/>
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Creating quotations, processing sales orders, responding to RFQs.
  </li>
  <li>
   Deal Registrations for major OEMs.
  </li>
  <li>
   Maintaining and updating customer price books.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 <br/>
 <br/>
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>


Client Success Manager – 2

99 Technologies

<p><b>Job Title: Account Manager &ndash; Sales</b></p><p><b>Job Description</b><br/>We are seeking a highly motivated Account Manager Sales to manage and grow relationships with our existing customers. You will drive revenue growth ensure customer satisfaction and identify new business opportunities within your assigned accounts. The ideal candidate has strong communication skills a customer first mindset and a proven track record in B2B sales.</p><p><b>Responsibilities</b></p><ul><li>Manage a portfolio of existing clients and build long term trusted relationships</li><li>Identify upsell and cross sell opportunities to increase account value</li><li>Handle customer inquiries resolve issues and ensure timely support</li><li>Achieve monthly and quarterly revenue targets</li><li>Provide accurate forecasting and sales reporting</li><li>Work closely with internal teams to ensure smooth order processing and support</li></ul><p><b>Requirements</b></p><ul><li>Minimum 2 years of experience in B2B sales or account management</li><li>Strong negotiation and communication skills</li><li>Ability to manage multiple accounts efficiently</li><li>Proficiency in CRM and MS Office tools</li><li>Self driven and target oriented</li></ul><p><b>Perks and Benefits</b></p><ul><li>Uncapped commission structure earn in USD based on performance</li><li>Competitive basic salary plus monthly performance bonuses</li><li>Medical reimbursements as per company policy</li><li>Clear growth path in sales management</li><li>Supportive work environment with experienced team members</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Accounts Manager - Sales

Explore 346+ Major account manager in Islamabad this November. Find roles across top companies and apply now to boost your career.

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Client Success Manager – 2

Accounts Manager - Sales