business development manager Jobs in Dubai

business development manager

sales manager

marketing manager

hr manager

production manager

manager of training and development

Gerab Group

Position: Learning &amp; Development Officer/ Soft Skills TrainerLocation: Dubai.Role Description&middot; The Learning &amp; Development Officer assists in planning, coordinating, and delivering learning programs across the organization. The role manages the Learning Management System (LMS), rolling out programs as per the annual training schedule, and conducting in-house soft skills training programs.&middot; By identifying needs, facilitating training, and assessing outcomes, the role holder supports employees' development plans and assists the Talent Development team in enhancing communication, teamwork, time management, and other behavioural skills throughout the organization.Qualification &amp; Experience&middot; Bachelor's degree Human Resources, or related field&middot; Proficiency in delivering Soft Skills training.&middot; 4-5 yrs of experience in delivering soft skills trainings, preferably within the hospitality industry, and should have created effective learning programs and managed training coordination.&middot; Experience in working with e-learning Management Systems and the ability to interpret LMS platforms adoption reports and use analytics to improve training impact.&middot; Training Certifications from accredited institutes, such a, such as ATD, ISPI, ASTD, SHRM, and ICFtage.&middot; Excellent knowledge of soft skills training methodologies and techniques&middot; Strong Presentation Skills and effective Communication abilities&middot; Attention to detail and follow-through&middot; Strong planning and organizational ability&middot; Excellent organizational and time-management skills&middot; Ability to adapt training methods and materials to suit different learning styles.Candidate should be available in UAE for interviews.Job Types: Full-time, PermanentPay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Have you delivered soft skills trainings classroom/ online in UAE?</li></ul>Experience:<ul><li>LMS administration: 3 years (Required)</li></ul>

LMS Administrator and Soft Skills Trainer

Atelier Perfumery

Job Description: Training &amp; Development SpecialistLocation: Dubai, UAE Company: Maylaa International Trading LLC Reports to: Head of Human ResourcesAbout Maylaa International Trading LLCEstablished in 1999, Maylaa International Trading LLC has grown into one of the UAE&rsquo;s most dynamic retail and trading companies. With over 85 stores across the UAE and a diverse portfolio spanning luxury perfumes, oud, watches, cosmetics, skincare, nuts, accessories, and IT solutions, Maylaa represents more than 1,600 global brands while also owning its own manufacturing and distribution capabilities.Role OverviewThe Training &amp; Development Specialist will play a key role in building a culture of continuous learning and professional growth. This role is responsible for assessing training needs, designing and delivering impactful learning solutions, and evaluating training effectiveness to ensure alignment with Maylaa&rsquo;s business goals.The specialist will collaborate closely with HR, retail operations, and leadership teams to enhance employee performance, drive customer excellence, and support talent development across the company.Key Responsibilities<ul><li>Training Needs Analysis</li></ul>Conduct regular assessments of learning gaps across all departments (retail, corporate, and operations) through performance reviews, surveys, and stakeholder consultation.<ul><li>Program Design &amp; Development</li></ul>Develop tailored training programs including onboarding, product knowledge, customer service excellence, leadership development, and soft skills.<ul><li>Training Delivery</li></ul>Facilitate engaging training sessions (classroom, virtual, and on-the-job) ensuring inclusivity and alignment with business needs.<ul><li>Evaluation &amp; Reporting</li></ul>Measure the effectiveness of training initiatives using KPIs, feedback, and performance data; prepare reports and recommend improvements.<ul><li>Talent Development</li></ul>Support succession planning and career development by creating learning pathways and capability frameworks for different roles.<ul><li>Learning Infrastructure</li></ul>Manage and update the Learning Management System (LMS), e-learning resources, and training documentation.<ul><li>Compliance &amp; Standards</li></ul>Ensure training practices comply with UAE labor laws, KHDA guidelines (where applicable), and internal policies.<ul><li>Vendor &amp; Budget Management</li></ul>Liaise with external training providers, manage contracts, and oversee training budget to ensure high ROI.Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Organizational Development, Education, Psychology, or related field.</li><li>Preferred certifications:</li><li>CPTD (Certified Professional in Talent Development) or CIPD (Learning &amp; Development stream)</li><li>KHDA-approved &ldquo;Train the Trainer&rdquo; certification or equivalent UAE-recognized trainer qualification</li><li>ATD or CPD-UK accredited programs</li><li>3&ndash;5 years of proven experience in Training &amp; Development, preferably within retail, luxury goods, cosmetics, or trading industries.</li><li>Strong facilitation and presentation skills; ability to engage diverse audiences.</li><li>Experience with LMS platforms and digital learning tools.</li><li>Excellent communication, interpersonal, and stakeholder management skills.</li><li>Fluency in English; Arabic or other regional languages will be an advantage.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Medical and health benefits</li><li>Professional growth opportunities with continuous learning support</li><li>A collaborative and innovative workplace culture</li><li>Exposure to a diverse retail and trading environment with global brands</li></ul>We warmly welcome all talented professionals who meet the above criteria to join the Maylaa family and grow with us in shaping exceptional experiences across our brandsJob Type: Full-timePay: From AED1.00 per monthExperience:<ul><li>Training and Development: 3 years (Required)</li></ul>

Training and Development Manager

Smiths Group

<div>Company Description 
Every minute of every day, Smiths Detection&rsquo;s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&amp;D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. 
Job Description 
A critical position in the Global Training Department&rsquo;s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the globe.
The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar, assisting Operations management as needed and will be responsible for mentoring our team of Global Operations Specialists advocating for best practices, and seeking continuous improvement.<ul><li>
Schedule&rsquo;s instructor led courses for both internal and external customers</li><li>
Demonstrate exceptional communication skills with customers both verbally and through written email correspondence. This may include but not be limited to quotations, logistics, POs, training plans and confirmations</li><li>
Attend opportunity kick-off meetings, collect tender/RFP requirements communicating needs to the department</li><li>
Acts as the Training Operations pillar point of contact for the Digital Training pillar, supporting the maintenance of the Learning Management System (LMS).</li><li>
Support in the creation and maintenance of all Training Policies</li><li>
Manages learner profiles, course enrollments, grades, and certificates within the LMS</li><li>
Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses</li><li>
Ensures all financial and scheduling-related documentation associated with customer training is in order, including but not limited to: Sales order and accompanying purchase order, credit card form, or contract; equipment status; training address</li><li>
Complies with all applicable global and regional export control and security regulations</li><li>
Monitor&rsquo;s training sales reports for accuracy and reports any errors to appropriate personnel</li><li>
Maintains service orders and notifications, and reports associated with them</li><li>
Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders</li><li>
Plays an active role in the proper maintenance of all training records</li><li>
Serves as a point of contact for complex training queries and non-standard requests. Provide guidance and support to the Global Operations Team</li><li>
Champion the information flow for process improvement and quality information, oversee the creation of process maps and other pertinent aids to define new or existing processes and policies</li></ul>
Represents the department in meetings with various internal and external stakeholders 
Qualifications 
Technical Knowledge and Skills:
This will be demonstrated by:<ul><li>
Experience of undertaking costing and scheduling activities in a commercial environment</li><li>
Experience of working with business operations software such as SAP</li><li>
Experience of working with learning management systems</li><li>
Experience of working within a training organisation</li><li>
Experience of articulating complex information to a range of stakeholders</li><li>
Highly skilled and proficient in MS Office applications.</li><li>
Ability to handle stressful situations and adapt to changing priorities</li></ul>
Excellent critical thinking and problem-solving skills
Competencies and Abilities:
Individual competencies:<ul><li>
The ability and motivation to persistently pursue and achieve effective results which drive the business forward</li><li>
The ability to effectively influence the performance of people by being a role model to others, showing a willingness to coach others for success.</li><li>
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing complex information</li><li>
The ability to engage, challenge and work effectively with others</li><li>
The ability to build an effective network of relationships both internally and externally, understanding customers&rsquo; needs</li></ul>
Willing and able to identify and support change and continuous improvement in own and wider business environment
Planning and Decision Making:<ul><li>
Is able to influence other experienced professionals who exercise latitude and independence in their assignments</li><li>
Works on problems of complex issues of diverse scope and is able to Independently determine and develop solutions</li><li>
When problem solving, solutions are imaginative, thorough, practicable and consistent with SD objectives</li></ul>
Impact and Scope:<ul><li>
This role will enable the SD global training department to operate in an efficient and effective manner, supporting the delivery of high-quality training to customers</li><li>
The role holder will support programme activity to deliver the Training Strategy</li><li>
Interprets and administers policies, processes, and procedures</li><li>
Decisions have an extended impact on work processes and outcomes</li><li>
Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity</li></ul> 
WORK ENVIRONMENT:
Individual&rsquo;s primary workstation is office based. Individual may have to travel both locally and internationally on occasion. 
Additional Information 
Join us and we&rsquo;ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You&rsquo;ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You&rsquo;ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.<div></div>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</div>

Global Training Operations Administrator

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Objective:
 
 
 
 <ul>
 <li>
 The position is responsible for creating and implementing training programs and overseeing the development of careers.
 </li>
 <li>
 Sets performance metrics, evaluates productivity, and helps employees to create long-term career plans within the company.
 
 
 </li>
 </ul>
 
 Responsibility:
 
 
 
 <ul>
 <li>
 Manage, plan and implement all training activities in the region and UAE, in accordance with the existing policy and best practices, so as to effectively partner in the achievement of sales objectives.
 </li>
 <li>
 Initiate and develop new learning &amp; development initiatives for the employees as per the business needs.
 </li>
 <li>
 Create, communicate, coordinate and implement the training calendar for the year for all the brands.
 </li>
 <li>
 Monitor and guide the training team to improve the conversion percentage for the brands through effective training solutions / methodologies.
 </li>
 <li>
 Conduct cost effective training solutions for the employees.
 </li>
 <li>
 Acquire product knowledge of the new brands in the portfolio and train the training team accordingly.
 </li>
 <li>
 Review the training content prepared by the training for the various brands for training purpose.
 </li>
 <li>
 Review the training feedback from the employees and make necessary and relevant changes to enhance the training programs.
 </li>
 <li>
 Recommend new learning material and approaches to the training team for training delivery purpose.
 </li>
 <li>
 Ensure the best training and development practices are maintained and practiced by the training team.
 </li>
 <li>
 Manage training delivery measurement, follow-up and maintain records of the same.
 </li>
 <li>
 Design training courses and programs necessary to meet training needs of Apparel as an organization and individuals (multi-cultural mix).
 </li>
 <li>
 Implement the training process and training modules.
 </li>
 <li>
 Initiate in-store programs, leadership programs to enhance people skills.
 </li>
 <li>
 Visiting retail outlets to assess the skills of retail staff (through mock sessions or observation) and providing feedback.
 </li>
 <li>
 Organize mystery shopping through third party.
 </li>
 <li>
 Motivate, supervise and guide the team. Responsible for manpower planning of the training department.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 <ul>
 <li>
 The ideal Assistant Manager training will have 1-3 years of experience in a related field such as training, human resources, or retail operations is desirable.
 </li>
 <li>
 Familiarity with learning management systems (LMS), is preferred with a Strong communication, presentation, and organizational skills are essential.
 </li>
 <li>
 Additionally, a candidate with a proven track record of effectively coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.
 </li>
 </ul>
</div>

Assistant Manager - L&D

we-ace

Job descriptionCurrently there is an immediate opening for Project Manager based in Dubai.Pls Note: We would prefer someone from Dubai based and Should be on an independent visa preferablyTerm: Full-timeMode: HybridABOUT US:WeAce is a global talent development platform that aims to build progressive, productive, and gender-balanced workplaces. We do this by helping organisations building a future ready workforce through skilling, coaching &amp; mentoring programs, creating and retaining a diverse talent pool through specialised hiring &amp; recruitment services, skilling, and by supporting companies in building their employer branding through events and community engagement solutions.ABOUT THE ROLE:WeAce is seeking a highly motivated and dynamic individual to handle our online and offline events and engage our online subscribers and platform users. The Project Manager will be responsible for user acquisition, curating events, implementing social media and email marketing strategies, driving thought leadership conferences, improving user engagement, nurturing external ambassadors, and strategizing on improving visibility for WeAce globally. This role requires excellent communication skills, creativity, and a deep understanding of community management and marketing strategies.Training to facilitate our team, who has the ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on customer engagement, collaboration and satisfaction. Must be a strategic thinker with fantastic organizational, time management skills and excellent research skills with the ability to multitask and adapt in a fast-paced environment.Mandatory Skills :- Outstanding written and verbal communication skills.- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.- Develop individualized and group training programs that address specific business needs.- Develop training manuals that target tangible results.- Implement effective and purposeful training methods.- Effectively manage the training budget.- Evaluate organisational performance to ensure that training is meeting business needs and improving performance.Education &amp; Experience :- PG Degree in human resources or a related field- A minimum of 2-3 years' experience in training and development management (essential).- Superb track record in developing and executing successful training programs.- Critical thinker with innovative problem solving skills.- Highly computer literate with proficiency in MS Office and related business and communication tools.- Familiar with traditional and modern training processes.- Fantastic organizational and time management skills.- Strategic and creative mindset.- Has R &amp; D experience and can do social media posts like LI etc.- Some experience in content design- Has a working knowledge of design in various tools like Powerpoint, Excel, Canva, MS designer.Skills- Has a working knowledge of design in various tools like Powerpoint, Excel, Canva, MS designerJob Types: Full-time, Permanent, FresherPay: AED5,000.00 - AED7,500.00 per month

Project Manager

CONFIDENCIAL

<div>
 
 
 JOB PROFILE
 
 &nbsp;
 
 
 
 Job Title:
 
 Area Manager - UAE&nbsp;
 
 
 
 Department:
 
 Retail Operations&nbsp;
 
 
 
 Reports to:
 
 Operations Manager&nbsp;
 
 
 
 Direct Reports:
 
 Store Managers (8-12 locations)&nbsp;
 
 
 
 Territory:
 
 Defined UAE region (North, Central, or Western)&nbsp;
 
 
 
 Location:
 
 UAE-based (Dubai, Abu Dhabi, or Sharjah depending on territory)&nbsp;
 
 
 &nbsp;
 
 
 
 Job Purpose
 
 &nbsp;
 
 
 Lead, develop, and support store managers across your UAE territory to deliver exceptional customer experiences, achieve sales targets, and maintain operational excellence. You will be a visible, hands-on field leader who spends the majority of your time in stores coaching teams, driving performance, and ensuring consistent execution of brand standards.&nbsp;
 
 
 Working closely with the Operations Manager, you will receive regular coaching and support while maintaining day-to-day responsibility for your territory's commercial performance and operational compliance.&nbsp;
 
 
 
 
 
 
 Success Measures:
 
 Sales achievement, operational compliance scores, customer experience metrics, team development, and consistent brand execution across all locations in your territory.&nbsp;
 
 
 
 
 
 
 
 Key Responsibilities&nbsp;
 
 
 
 
 
 
 
 
 Store Leadership &amp; Performance Management (80% Field-Based)
 
 &nbsp;
 
 <ul>
 <li>
 Conduct regular store visits (minimum 4 days per week in stores)&nbsp;
 </li>
 <li>
 Coach and develop store managers to improve performance&nbsp;
 </li>
 <li>
 Hold store managers accountable for sales, service, and operational standards&nbsp;
 </li>
 <li>
 Conduct monthly 1-on-1 performance reviews with each store manager&nbsp;
 </li>
 <li>
 Provide real-time feedback and implement immediate improvements during visits&nbsp;
 </li>
 <li>
 Build strong relationships with store management teams&nbsp;
 </li>
 <li>
 Create positive, motivating environment that drives results&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Commercial Performance &amp; Sales
 
 &nbsp;
 
 <ul>
 <li>
 Drive sales performance across all stores to meet/exceed targets&nbsp;
 </li>
 <li>
 Analyse sales data and identify opportunities for improvement&nbsp;
 </li>
 <li>
 Implement promotional campaigns and seasonal initiatives effectively&nbsp;
 </li>
 <li>
 Ensure optimal product availability and merchandising standards&nbsp;
 </li>
 <li>
 Monitor competitor activity and market trends&nbsp;
 </li>
 <li>
 Work with store managers on local area marketing opportunities&nbsp;
 </li>
 <li>
 Manage store P&amp;L performance within budget parameters&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Compliance
 
 &nbsp;
 
 <ul>
 <li>
 Ensure 100% compliance with company policies, procedures, and brand standards&nbsp;
 </li>
 <li>
 Conduct operational audits and implement corrective actions&nbsp;
 </li>
 <li>
 Maintain health and safety standards across all locations&nbsp;
 </li>
 <li>
 Oversee inventory management, stock control, and loss prevention&nbsp;
 </li>
 <li>
 Ensure proper utilisation of company systems (CUBES, reporting tools)&nbsp;
 </li>
 <li>
 Implement visual merchandising and store presentation standards&nbsp;
 </li>
 <li>
 Monitor and improve operational efficiency&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Team Development &amp; Recruitment
 
 &nbsp;
 
 <ul>
 <li>
 Develop store manager capabilities through structured coaching&nbsp;
 </li>
 <li>
 Identify training needs and create development plans&nbsp;
 </li>
 <li>
 Support recruitment and selection of store-level management&nbsp;
 </li>
 <li>
 Conduct induction and onboarding for new store managers&nbsp;
 </li>
 <li>
 Create succession planning for management positions&nbsp;
 </li>
 <li>
 Provide mentoring and career development guidance&nbsp;
 </li>
 <li>
 Foster culture of continuous learning and improvement&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 &nbsp;
 
 <ul>
 <li>
 Ensure exceptional customer service standards across all stores&nbsp;
 </li>
 <li>
 Monitor customer feedback and implement improvements&nbsp;
 </li>
 <li>
 Drive product knowledge and educational toy expertise in teams&nbsp;
 </li>
 <li>
 Address customer complaints and escalations appropriately&nbsp;
 </li>
 <li>
 Ensure stores deliver brand promise consistently&nbsp;
 </li>
 <li>
 Create memorable shopping experiences for families&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Communication
 
 &nbsp;
 
 <ul>
 <li>
 Attend weekly 1-on-1 coaching sessions with Operations Manager&nbsp;
 </li>
 <li>
 Participate in monthly business review meetings&nbsp;
 </li>
 <li>
 Collaborate with other UAE Area Managers to share best practices&nbsp;
 </li>
 <li>
 Work effectively with head office support teams (HR, Finance, IT, Marketing)&nbsp;
 </li>
 <li>
 Provide timely reporting on territory performance&nbsp;
 </li>
 <li>
 Escalate issues appropriately and seek support when needed&nbsp;
 </li>
 <li>
 Represent the field perspective in company initiatives&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Essential Requirements
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 Experience &amp; Background
 
 &nbsp;
 
 
 &checkmark; 4-6 years multi-site retail management experience&nbsp;
 
 
 &checkmark; Proven track record managing store managers/supervisors&nbsp;
 
 
 &checkmark; Experience in fast-paced, customer-focused retail environment&nbsp;
 
 
 &checkmark; Strong commercial results and sales improvement achievements&nbsp;
 
 
 &checkmark;
 
 UAE retail experience essential
 
 &nbsp;
 
 
 &checkmark; Toys, fashion, lifestyle, or similar retail sectors preferred&nbsp;
 
 
 
 
 
 
 Leadership &amp; People Skills
 
 &nbsp;
 
 
 &checkmark; Strong coaching and mentoring capabilities&nbsp;
 
 
 &checkmark; Ability to build rapport and positive relationships quickly&nbsp;
 
 
 &checkmark; Performance management experience with constructive feedback approach&nbsp;
 
 
 &checkmark; Team development focus with track record of growing talent&nbsp;
 
 
 &checkmark; Comfortable managing people managers&nbsp;
 
 
 &checkmark; Motivational leadership style&nbsp;
 
 
 
 
 
 
 Commercial &amp; Operational Skills
 
 &nbsp;
 
 
 &checkmark; Strong commercial acumen and sales-driving ability&nbsp;
 
 
 &checkmark; Understanding of retail KPIs and performance metrics&nbsp;
 
 
 &checkmark; Experience managing store budgets and controlling costs&nbsp;
 
 
 &checkmark; Solid grasp of inventory management and loss prevention&nbsp;
 
 
 &checkmark; Attention to detail on operational compliance&nbsp;
 
 
 &checkmark; Practical problem-solving approach&nbsp;
 
 
 
 
 
 
 Communication &amp; Interpersonal
 
 &nbsp;
 
 
 &checkmark;
 
 Very good English
 
 (written &amp; verbal) - essential for reporting&nbsp;
 
 
 &checkmark; Comfortable presenting to groups and conducting training&nbsp;
 
 
 &checkmark; Ability to give constructive feedback effectively&nbsp;
 
 
 &checkmark; Strong listening skills and empathy&nbsp;
 
 
 &checkmark; Cross-cultural communication capability&nbsp;
 
 
 &checkmark; Professional presence representing the brand&nbsp;
 
 
 
 
 
 
 Technical &amp; Practical
 
 &nbsp;
 
 
 &checkmark; Proficiency in retail systems and MS Office&nbsp;
 
 
 &checkmark; Strong organisational skills managing multiple locations&nbsp;
 
 
 &checkmark; Valid UAE driving license&nbsp;
 
 
 &checkmark; Comfortable with regular travel across territory&nbsp;
 
 
 &checkmark; Ability to work flexible hours including weekends when required&nbsp;
 
 
 
 
 
 
 Personal Attributes
 
 &nbsp;
 
 
 &checkmark; Field-focused approach (energised by store visits, not desk work)&nbsp;
 
 
 &checkmark; Collaborative team player&nbsp;
 
 
 &checkmark; Receptive to coaching and feedback from Operations Manager&nbsp;
 
 
 &checkmark; Self-motivated with ability to work independently day-to-day&nbsp;
 
 
 &checkmark; Resilient and positive under pressure&nbsp;
 
 
 &checkmark; Genuine passion for retail and customer service&nbsp;&nbsp;
 
 
 
 
 
 
 Desirable Requirements
 
 &nbsp;
 
 <ul>
 <li>
 Experience working with international retail brands&nbsp;
 </li>
 <li>
 Understanding of franchise retail operations&nbsp;
 </li>
 <li>
 Previous exposure to toy retail or children's products&nbsp;
 </li>
 <li>
 Experience with UK retail standards&nbsp;
 </li>
 <li>
 Additional languages (Arabic) beneficial&nbsp;
 </li>
 <li>
 Formal retail management qualification&nbsp;
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Performance Indicators
 
 
 
 &nbsp;
 
 
 
 
 Sales &amp; Commercial Performance
 
 &nbsp;
 
 <ul>
 <li>
 Sales achievement vs target (individual stores and territory total)&nbsp;
 </li>
 <li>
 Like-for-like sales growth&nbsp;
 </li>
 <li>
 Average transaction value and items per transaction&nbsp;
 </li>
 <li>
 Conversion rates and customer count&nbsp;
 </li>
 <li>
 Mystery shopper scores&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 &nbsp;
 
 <ul>
 <li>
 Operational compliance audit scores (target &gt;85%)&nbsp;
 </li>
 <li>
 Health and safety compliance&nbsp;
 </li>
 <li>
 Stock accuracy and shrinkage control&nbsp;
 </li>
 <li>
 Visual merchandising and store standards scores&nbsp;
 </li>
 <li>
 System utilisation and reporting accuracy&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Team Development
 
 &nbsp;
 
 <ul>
 <li>
 Store manager performance ratings&nbsp;
 </li>
 <li>
 Team retention rates in your territory&nbsp;
 </li>
 <li>
 Training completion rates&nbsp;
 </li>
 <li>
 Succession pipeline strength&nbsp;
 </li>
 <li>
 Employee engagement scores&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 &nbsp;
 
 <ul>
 <li>
 Customer satisfaction scores&nbsp;
 </li>
 <li>
 Customer complaint resolution&nbsp;
 </li>
 <li>
 Brand standards consistency&nbsp;
 </li>
 <li>
 Net Promoter Score (NPS)&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Personal Effectiveness
 
 &nbsp;
 
 <ul>
 <li>
 Store visit completion (minimum 5 days/week in field)&nbsp;
 </li>
 <li>
 Report submission timeliness and quality&nbsp;
 </li>
 <li>
 Responsiveness to Operations Manager guidance&nbsp;
 </li>
 <li>
 Collaboration with other AMs and head office&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Reporting &amp; Accountability
 
 &nbsp;
 
 
 
 
 
 
 Daily
 
 &nbsp;
 
 <ul>
 <li>
 Store visit reports documenting observations, actions, and follow-ups&nbsp;
 </li>
 <li>
 Real-time communication of critical issues to Operations Manager&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Weekly
 
 &nbsp;
 
 <ul>
 <li>
 Territory performance summary with key metrics&nbsp;
 </li>
 <li>
 1-on-1 coaching session with Operations Manager&nbsp;
 </li>
 <li>
 Update on actions from previous week&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Monthly
 
 &nbsp;
 
 <ul>
 <li>
 Comprehensive business review for territory&nbsp;
 </li>
 <li>
 Store manager 1-on-1 performance reviews (all stores)&nbsp;
 </li>
 <li>
 Development plan updates for each store manager&nbsp;
 </li>
 <li>
 Cost and budget review&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Quarterly
 
 &nbsp;
 
 <ul>
 <li>
 Territory strategic review with Operations Manager&nbsp;
 </li>
 <li>
 Talent and succession planning update&nbsp;
 </li>
 <li>
 Major initiatives and improvement projects review&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Working Arrangements
 
 &nbsp;
 
 
 
 
 
 
 Time Allocation:
 
 &nbsp;
 
 <ul>
 <li>
 80% field-based (store visits, coaching, operational support)&nbsp;
 </li>
 <li>
 20% office/home-based (reporting, planning, meetings)&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Typical Week:
 
 &nbsp;
 
 <ul>
 <li>
 Tuesday-Saturday: Store visits across territory&nbsp;
 </li>
 <li>
 Monday: Office work, reporting, 1-on-1 with Operations Manager&nbsp;
 </li>
 <li>
 Occasional weekends during peak periods&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Travel:
 
 Regular travel across assigned territory (daily commute to different stores)&nbsp;
 
 
 
 
 
 
 Hours:
 
 Full-time with flexibility for store trading hours and peak periods&nbsp;
 
 
 
 Base Location:
 
 Will be assigned based on territory (Dubai/Abu Dhabi)&nbsp;
 
 
 &nbsp;
 
 
 
 Territory Structure
 
 &nbsp;
 
 
 Your territory will typically include:&nbsp;
 
 
 
 Store Portfolio:
 
 &nbsp;
 
 <ul>
 <li>
 8-12 retail locations (mix of The Entertainer and Early Learning Centre)&nbsp;
 </li>
 <li>
 Various store formats (mall locations, concessions)&nbsp;
 </li>
 <li>
 Different trading characteristics and performance levels&nbsp;
 </li>
 </ul>
 
 
 Geographic Scope:
 
 &nbsp;
 
 <ul>
 <li>
 Concentrated within one UAE region for manageable travel&nbsp;
 </li>
 <li>
 Mix of high-performing and development stores&nbsp;
 </li>
 <li>
 Variety of mall environments and customer demographics&nbsp;
 </li>
 </ul>
 
 
 Team Structure:
 
 &nbsp;
 
 <ul>
 <li>
 Each store has Store Manager + Supervisors + Sales Associates&nbsp;
 </li>
 <li>
 You manage the Store Managers directly&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Package
 
 &nbsp;
 
 
 
 Salary : based on experience
 
 
 
 
 Bonus : Monthly performance-based bonus scheme&nbsp;
 
 
 
 
 Benefits:
 
 &nbsp;
 
 <ul>
 <li>
 Health insurance&nbsp;
 </li>
 <li>
 30 days annual leave&nbsp;
 </li>
 <li>
 Annual return flight home&nbsp;
 </li>
 <li>
 End of service gratuity (UAE Labour Law)&nbsp;
 </li>
 <li>
 Car allowance or fuel reimbursement&nbsp;
 </li>
 <li>
 Company mobile phone&nbsp;
 </li>
 </ul>
 
 
 Employment Type:
 
 Permanent, full-time&nbsp;
 
 
 
 Location:
 
 UAE (specific base location confirmed based on territory assignment)&nbsp;
 
 
 
 
 
 This role offers the opportunity to lead a retail territory with strong support and development, working as part of a collaborative team while having day-to-day autonomy in the field.
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Area Manager - UAE

Bureau Veritas

<div><div><div><div><ul><li>Position Details</li></ul></div><div><div><div><ul><li> 
Position</li></ul></div></div><div>
Sustainability Business Developer</div></div><div><div><div><ul><li> 
Office / Department</li></ul></div></div><div>
System Certification Services</div></div><div><div><div><ul><li> 
Reporting to</li></ul></div></div><div>
Sales Manager &ndash; Certification / Manager, Marketing &amp; Sales Industry &amp; Facilities</div></div><div><div><div><ul><li> 
Key Working Relationship</li></ul></div></div> 
Certification Manager</div><div><div><ul><li> 
Minimum Required Qualifications</li></ul></div></div><div><div><div><ul><li> 
Specialty 
</li></ul></div></div>N/A</div><div><div><div><ul><li> 
Education</li></ul></div></div><ul><li>
Minimum of 15 years of formal education and a University Degree</li></ul></div><div><div><div><ul><li> 
Training</li></ul></div></div><ul><li>
Bureau Veritas Sales Training and Technical training to be provided on joining</li><li>
Detailed knowledge on the BV Sustainability Solutions</li><li>
Sales/ Marketing Training</li></ul></div><div><div><div><ul><li> 
Technical knowledge</li></ul></div></div><ul><li>
Demonstrate an awareness of the training product range offered by the offices of the respective countries.</li><li>
Demonstrate an understanding of the generic sales process for training products in BMS</li><li>Demonstrate an awareness of BVC structure and key personnel to liaise with specific certification schemes</li><li>Demonstrate the ability to identify the significant aspects of a client&rsquo;s processes and organization in order to develop a quote.</li><li>Understand the process of Lead conversion to sales</li><li>
Demonstrate an awareness of key BVC systems and tools (for example Siebel, Sales Force, Tableau, ZIG, Flex)</li><li>BVC&rsquo;s specific conditions of certification services.</li></ul></div><div><div><div><div><ul><li> 
Experience</li></ul></div></div></div> 
<ul><li>
Proven work experience as Sustainability Sales in a similar industry.</li><li>
Advanced organizational skills with the ability to handle multiple assignments</li><li>
Strong communication skills</li></ul></div></div><ul><li> 
Responsibilities / Authorities /Accountabilities</li></ul><div>
3.1 Primary Functions 
<ul><li>
Prospection of new clients within Dubai and northern emirates.</li><li>
Identify and develop new business opportunities related to sustainability, environmental, and social responsibility initiatives.</li><li>
Conduct market research to understand customer needs, trends, and competitive landscape in the sustainability space.</li><li>
Communicate the value proposition of sustainability offerings to potential clients and secure new business.</li><li>
Represent the company at industry events, conferences, and networking opportunities.</li><li>
Completing the Sales Loop (client visit, proposal preparation &amp; negotiation, follow up, contract issuing, after sales feedback visit).</li><li>
Creating, communicating and executing sales and marketing plans for new and existing accounts</li><li>
Generate leads and build a robust pipeline of prospects.</li></ul></div><div><div><div><div><ul><li> 
Technical Expertise</li></ul></div></div><ul><li>
Maintaining up-to-date knowledge of sustainability product portfolio.</li></ul></div><div><div><div><ul><li> 
Business Requirements</li></ul></div></div><ul><li>
Uploading commercial information in CRM tool (Salesforce)</li><li>
Record sales activities and report to Sales Manager</li></ul></div><div><div><div><ul><li> 
Self-Management</li></ul></div></div><ul><li>
Participate in organisation of sectorial meetings, exhibitions, seminars planned for SCS.</li><li>
Conducting relevant and extensive market research to highlight current trends within the industry</li></ul></div><div><div><div><div><ul><li> 
Customer Focus</li></ul></div></div></div> 
<ul><li>
Developing and maintaining relationships with corporate accounts</li></ul></div><div><div><div><ul><li> 
HSE Requirements</li></ul></div></div><ul><li>
Authorized to stop work if condition, situation, environment&hellip;etc. is not safe to perform the activity (immediately inform to reporting person in the department for further guidance, if this authority is used).</li><li>
Accountable to take care of own health and safety and that of people who may be affected by what can do or cannot do.</li><li>
Accountable for co-operating with others on health and safety, and not interfere with, or misuse, anything provided for health, safety or welfare.</li><li>
Perform his duties in safe environment and respond to emergency situations as required by local procedures.</li><li>
Submittal of required reports within time frame / as assigned</li><li>
Comply at all times with all applicable legal requirements, BV Dubai HSE Policies, procedures and practices.</li><li>
Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/ QHSE Manager</li><li>
Reporting all incidents / Near Miss reporting as well as taking action whenever any unsafe act or condition is observed.</li><li>
Responsible for giving feedback on HSE issues for improvement as part of participation and consultation requirement.</li><li>
Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li><li>
Report immediately any HSE incident and cooperate in investigation</li><li>
Use appropriate PPE in the work area and be aware of:</li><li>
the risks appropriate PPE will control or minimize</li><li>
Report immediately in case the PPE is worn off or lost.</li><li>
Communicate with their immediate manager any unsafe work practice or condition and opportunities for improvement of HSE practices.</li></ul></div><div><div><ul><li> 
Performance Monitoring</li></ul></div></div><div><div><div><ul><li> 
Continual Development</li></ul></div></div> 
Refer to PMP</div><div><div><div><ul><li> 
KPI&rsquo;s</li></ul></div></div><ul><li>
To achieve annual sales targets related to sustainability portfolio.</li><li>
Sales Pipeline, target: At least 3 times the sales target.</li><li>
Zero Customer complaints.</li><li>
To support the achievement of department DSO target.</li></ul></div><div><div><div><ul><li> 
Monitored By</li></ul></div></div> 
Sales Manger &ndash; Certification.</div></div></div></div>

Tele Sales Executive

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