customer success consultant Jobs in Bangalore

customer success consultant

marketing analyst

marketing consultant

Infosys

<div>
 Responsibilities:
 
 
 <ul>
 <li>
 Strategic Marketing Partnerships: Build strong, long-term relationships with clients, acting as a trusted advisor and strategic partner. Understand their business needs, market dynamics, and goals to develop tailored digital marketing solutions.
 </li>
 <li>
 Business &amp; Marketing Alignment: Bridge the gap between client business objectives and digital marketing strategies. Develop marketing plans that drive revenue growth, enhance brand awareness, and improve customer engagement.
 </li>
 <li>
 Comprehensive Digital Marketing Expertise: Offer in-depth knowledge and expertise across a wide range of digital marketing channels, including SEO, SEM, social media marketing, content marketing, email marketing, display advertising, and more.
 </li>
 <li>
 Data-Driven Insights &amp; Optimization: Leverage analytics and data insights to track campaign performance, identify opportunities for improvement, and optimize digital marketing strategies.
 </li>
 <li>
 Technology &amp; Platform Selection: Advise clients on the selection and implementation of appropriate marketing automation platforms, CRM systems, and other relevant technologies to enhance efficiency and effectiveness.
 </li>
 <li>
 Innovation &amp; Trend Forecasting: Stay current on emerging trends and technologies in digital marketing, proactively identifying opportunities to leverage new tools and strategies to enhance client campaigns.
 </li>
 <li>
 Client Success &amp; Communication: Deliver exceptional client experiences through proactive communication, clear reporting, and insightful recommendations. Maintain open and transparent communication channels to ensure client satisfaction and build long-term trust.
 </li>
 </ul>
</div>

Marketing Consultant

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Account Management- Vendor Consultant
 
 
 As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.
 
 
 PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.
 
 
 You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business. In addition, you are expected to proactively identify areas for growing Vendor&rsquo;s business by developing strategies.
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor&rsquo;s needs at Amazon
 </li>
 <li>
 Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
 </li>
 <li>
 Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
 </li>
 <li>
 Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
 </li>
 <li>
 Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
 </li>
 <li>
 Provide thought leadership around planning, roadmaps and execution
 </li>
 <li>
 Establish long term partnerships with key vendor partners for the group of vendors handled
 </li>
 <li>
 Support the launches of new programs, categories and features
 </li>
 <li>
 Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 Basic Qualifications and Skills Required
 
 
 <ul>
 <li>
 An understanding of and passion for e-commerce
 </li>
 <li>
 Language preference - Proficiency in Arabic
 </li>
 <li>
 Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
 </li>
 <li>
 Exposure to retail buying, retail planning &amp; allocation, product/project management, marketing or e-commerce will be a plus
 </li>
 <li>
 Proven analytical skills and demonstrated ability to manage the business &ldquo;by the numbers&rdquo;.
 </li>
 <li>
 Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
 </li>
 <li>
 Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
 </li>
 <li>
 Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
 </li>
 <li>
 Ability to work in teams and ultimately focus on delivering results with high standards
 </li>
 <li>
 Attention to detail and capability to work on multiple projects in parallel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Lean Six Sigma experience.
 </li>
 <li>
 MBA/PGDM qualification.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3031617
</div>

Vendor Consultant, Arabic, Vendor Consultant Program

Walmart

<div>
 
 
 About the Role
 
 
 
 We are looking for a highly motivated
 
 Seller Consultant - Walmart Connect,
 
 to join our dynamic team.
 
 
 
 
 
 
 Walmart Connect
 
 - a retail media business within Walmart, Inc aims to keep up with the changing world of Walmart customers by offering more than just media and helps brands connect with customers more often and more meaningfully through omnichannel experiences. Our digital advertising business is important to Walmart's overall strategy, which is why we're excited to grow and open up this opportunity. With the energy of a startup and the scale of a Fortune One company, it's the ultimate innovation playground.
 
 
 
 
 
 In this role, you will be jointly responsible for driving the success of our third-party sellers by providing them with the tools, resources, and support they need to thrive on the Walmart Marketplace through WM Connect. This will mean enabling internal sales and account management teams to deliver on their responsibilities and goals, by setting up processes, mechanisms, SOPs and tools for troubleshooting issues, navigating internal processes and delivering better seller experience using Advertising as a critical lever. You will also be responsible for measuring seller satisfaction by sourcing, analyzing and actioning on feedback from sellers. This role requires a good understanding of retail media, operational excellence, analytical skills, and a passion for helping businesses grow.
 
 
 
 
 
 
 About the Team
 
 
 
 The Walmart India Cross Border team provides an opportunity for Indian brands, manufacturers, MSMEs and other potential sellers sell their products across global Walmart online marketplaces helping them expand their business internationally as cross-border sellers on Walmart Marketplace (Cross Border Trade), where they could reach a growing market of more than 120 million U.S. consumers each month. This is part of Walmart&rsquo;s efforts to expand its sourcing from India to $10 billion a year by 2027.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 <ul>
 <li>
 Drive the adoption of WMC services, new features and tools to improve product visibility while maintaining a healthy standard of RoaS and Tacos
 </li>
 <li>
 Identify and address key day to day issues impacting sellers&rsquo; performance and experience with WMC sponsored products
 </li>
 <li>
 Act as a liaison between India sellers and business teams in the Marketplace Solutions to support key initiatives that allow India sellers to leverage the Walmart Connect competitive advantage
 </li>
 <li>
 Refine business processes to optimize Ad performance leading up to it to driving KPIs/KRAs on a regular basis on the IN CBT team
 </li>
 <li>
 Implement comprehensive seller enablement strategies, programs, and initiatives to improve seller Ad performance, retention on WM connect contributing to satisfaction on the Walmart Marketplace
 </li>
 <li>
 Represent the voice of the seller in internal discussions, surface product/engineering opportunities to advocate for customer service ensuring a cohesive and supportive seller experience
 </li>
 <li>
 Oversee the creation and maintenance and delivery of high-quality, actionable seller-facing content, including guides, tutorials, webinars, FAQs, and best practices in the Ad space
 </li>
 <li>
 Monitor, analyze and present seller Ad performance metrics, identifying trends and areas for improvement to leadership
 </li>
 <li>
 Collaborate closely with internal teams including WMC Global teams, Product Management, Engineering, Business Development, Account Management, Marketing etc..
 </li>
 <li>
 Stay abreast of industry trends, competitor activities, and best practices in seller enablement within the e-commerce landscape to identify new opportunities to differentiate WM Connects offerings
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll bring
 
 
 <ul>
 <li>
 MBA or MBA equivalent post-graduate degree
 </li>
 <li>
 1-3 years of relevant experience in e-commerce industry
 </li>
 <li>
 Atleast 1+ years of experience in media/digital advertising preferred
 </li>
 <li>
 Proven track record of executing successful programs that drive business growth
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
 </li>
 <li>
 Demonstrated ability to work effectively in a fast-paced, ambiguous, and rapidly changing environment with cross functional teams
 </li>
 </ul>
 
 
 
 
 The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
 
 
 
 
 
 
 Equal Opportunity Employer
 
 
 
 Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.
 
 
 Walmart doesn&rsquo;t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding
 
</div>

Seller Consultant-Walmart Connect

Straive

<div>
 
 
 About the Role
 
 
 
 Straive is looking for a talented and driven
 
 Consultant / Data Scientist / GenAI Engineer
 
 to join our
 
 Analytics &amp; GenAI delivery team
 
 . In this role, you will work under the guidance of the Senior Project Manager / Engagement Manager to design, develop, and deploy advanced AI/ML and Generative AI solutions for global enterprise clients. You will be part of a high-performing team, collaborating with both onshore and offshore members to build scalable, production-grade AI systems.
 
 
 
 
 
 This role is ideal for candidates from
 
 premier engineering institutes
 
 with
 
 2&ndash;3 years of relevant experience
 
 in Python development, LLM integration, and RAG workflows, along with a passion for solving complex problems in real-world business contexts.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain
 
 Python-based
 
 applications, AI/ML models, and data processing pipelines for GenAI projects.
 </li>
 <li>
 Implement
 
 Large Language Model (LLM)
 
 integrations, including
 
 Retrieval-Augmented Generation (RAG)
 
 pipelines and embedding-based search solutions.
 </li>
 <li>
 Build data ingestion and transformation workflows, working with structured and unstructured datasets.
 </li>
 <li>
 Optimize AI model performance through
 
 prompt engineering
 
 , fine-tuning, and evaluation techniques.
 </li>
 <li>
 Collaborate closely with senior team members to translate business requirements into technical solutions.
 </li>
 <li>
 Integrate AI solutions with
 
 vector databases
 
 (e.g., Cosmos DB, Pinecone, ChromaDB) and API-driven applications.
 </li>
 <li>
 (Optional) Contribute to
 
 cloud-native deployments
 
 and
 
 Azure architecture
 
 &ndash;based solutions, including containerization, CI/CD, and basic MLOps workflows.
 </li>
 <li>
 Document workflows, maintain code repositories, and follow Agile development practices.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 2&ndash;3 years
 
 of relevant experience in AI/ML development, preferably in enterprise projects.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, AI/ML, or related field from a
 
 premier engineering institute
 
 .
 </li>
 <li>
 Proficiency in
 
 Python
 
 programming and familiarity with relevant libraries (e.g., LangChain, Hugging Face, Pandas, NumPy).
 </li>
 <li>
 Hands-on experience implementing
 
 RAG pipelines
 
 , embeddings, and vector search solutions.
 </li>
 <li>
 Understanding of
 
 LLM architectures
 
 and integration patterns.
 </li>
 <li>
 Working knowledge of
 
 SQL
 
 and data processing best practices.
 </li>
 <li>
 Basic knowledge of
 
 cloud DevOps concepts
 
 , preferably with
 
 Azure
 
 (AWS/GCP experience is also acceptable).
 </li>
 </ul>
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Exposure to
 
 agentic AI frameworks
 
 such as LangGraph, Semantic Kernel, or similar.
 </li>
 <li>
 Familiarity with ML model lifecycle management and deployment workflows.
 </li>
 <li>
 Prior experience working with cross-border teams and Agile environments.
 </li>
 </ul>
 
 
</div>

Data Scientist

<div>
 Responsibilities:
 
 
 <ul>
 <li>
 Marketing Strategy &amp; Planning: Develop and implement comprehensive marketing strategies aligned with our company's vision and target market opportunities in the AI-powered digital marketing space. Lead the development of annual marketing plans and objectives, ensuring alignment with overall business goals.
 </li>
 <li>
 Content Marketing &amp; Creation: Lead the creation and execution of engaging and informative content across various channels, including our website, blog, social media, email marketing, and other digital platforms. Develop compelling narratives that showcase the value and impact of AI-powered digital marketing solutions.
 </li>
 <li>
 Campaign Development &amp; Execution: Lead the development, execution, and optimization of integrated marketing campaigns across multiple channels. Utilize a data-driven approach, leveraging analytics and insights to drive campaign performance and achieve marketing objectives.
 </li>
 <li>
 AI-Powered Marketing Expertise: Maintain a deep understanding of AI-powered digital marketing technologies and solutions, including machine learning, natural language processing, predictive analytics, and personalized experiences. Identify and implement innovative AI-driven strategies to enhance marketing campaigns and drive results.
 </li>
 <li>
 Marketing Automation &amp; Technology: Lead the selection, implementation, and optimization of marketing automation platforms, CRM systems, and other relevant digital marketing technologies. Ensure efficient workflows, data integration, and campaign performance measurement.
 </li>
 <li>
 Team Management &amp; Collaboration: Lead and mentor a team of marketing specialists, providing guidance, training, and support to ensure high-quality deliverables. Collaborate effectively with cross-functional teams, including design, development, and sales, to ensure a cohesive and effective marketing strategy.
 </li>
 <li>
 Client Communication &amp; Engagement: Develop and maintain strong relationships with clients, communicating effectively, providing regular updates, and delivering exceptional service.
 </li>
 </ul>
</div>

Marketing Product Owner

Check Point Software

<div>
 Why Join Us?
 
 
 We are looking for a Marketing Automation Specialist to join our Global Marketing Operations &amp; Automation Team.
 
 
 We are looking for a person with an in-depth knowledge of Marketo, who will be responsible for driving the success of our email marketing campaigns and landing page development.
 
 
 This role requires a strategic thinker who is also hands-on, with a keen understanding of marketing automation best practices and technologies.
 
 
 This role is a 1-year contract role with a possible of extension and a potential to be a permanent role.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Build and execute email/webinar/paid media marketing campaigns using dynamic content, A/B testing, tokens etc
 </li>
 <li>
 Build and test landing pages &amp; forms
 </li>
 <li>
 Oversee &amp; manage the list segmentations for targeted marketing efforts
 </li>
 <li>
 Work cross-functionally with corporate marketing with corporate marketing, demand generation, customer success, business operations, and other teams of organization to discuss email execution goals, timelines, and success metrics to deliver best-in-class end user, customer, and partner email experience
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3 - 5 years of experience in marketing automation, with a focus on email marketing and landing page development
 </li>
 <li>
 Proficiency in Marketo is a must
 </li>
 <li>
 Strong understanding of email marketing best practices, A/B testing, and analytics
 </li>
 <li>
 Excellent project management and organizational skills
 
 
 </li>
 </ul>
 
 It Would Be Great If You Also Have
 
 
 
 <ul>
 <li>
 Background in Salesforce
 </li>
 <li>
 Team player spirit
 </li>
 <li>
 Believe in learning new things every day
 </li>
 </ul>
</div>

Marketing Automation Specialist

Sage

<div>
 
 Job Description
 
 
 
 As a Customer Success Consultant at Sage, you&rsquo;ll play a critical role in helping customers quickly realize value from their investment in Sage. You will own the end-to-end onboarding process for customer accounts of significant complexity, ensuring a seamless experience and a successful go-live. This role requires strong cross-functional collaboration, excellent communication skills, and the ability to manage multiple stakeholders and priorities in parallel.
 
 
 What We&rsquo;re Looking For:
 
 
 Customer Skills
 
 
 <ul>
 <li>
 Proven experience in managing successful Product implementations or customer onboarding.
 </li>
 <li>
 Strong background in customer-facing roles, with empathy and stakeholder management.
 </li>
 <li>
 Ability to manage multiple accounts simultaneously without compromising quality.
 </li>
 <li>
 Skilled at handling escalations, resolving concerns, and collaborating with internal teams.
 </li>
 <li>
 Ability to create practical solutions for customer needs in consultation with other teams.
 
 
 
 
 
 
 </li>
 </ul>
 Functional Skills
 
 
 <ul>
 <li>
 Excellent communication and project management skills.
 </li>
 <li>
 Understanding of Customer Success, Onboarding, and Support processes in SaaS.
 </li>
 <li>
 Awareness of finance and accounting workflows is a plus.
 
 
 
 
 
 
 </li>
 </ul>
 
 Tools (Preferred)
 
 
 
 <ul>
 <li>
 Hands-on experience with project management tools (e.g., ClickUp, Jira, Asana).
 </li>
 <li>
 Familiarity with customer success platforms (e.g., FreshSuccess, Gainsight, Totango).
 
 
 
 
 
 
 </li>
 </ul>
 Who Can Apply
 
 
 <ul>
 <li>
 Willing to work on night shifts (North America timezone).
 </li>
 <li>
 3-5 years of experience in a customer-facing role (onboarding, implementation, or support experience preferred)
 
 
 
 
 
 
 </li>
 </ul>
 Responsibilities-
 
 
 <ul>
 <li>
 Take full accountability for onboarding customers onto the Fyle platform.
 </li>
 <li>
 Manage the end-to-end onboarding lifecycle for customers across geographies.
 </li>
 <li>
 Help customers implement Fyle in line with their business needs and ensure value delivery without delays.
 </li>
 <li>
 Track and monitor onboarding progress to timely and successful closure.
 </li>
 <li>
 Support prospects, pilots, demos, and proof-of-concept activities to drive conversions.
 </li>
 <li>
 Conduct training sessions for super users to enable them with in-depth knowledge of the platform&rsquo;s functionalities.
 </li>
 <li>
 Partner with internal Product and Engineering teams to ensure all customer commitments are delivered as promised.
 </li>
 <li>
 Manage escalations and risks during onboarding, driving them to resolution.
 </li>
 <li>
 Provide context for features, bugs, and service requests critical to customer onboarding.
 </li>
 <li>
 Highlight and escalate customer-critical requirements to senior stakeholders, driving conversations to closure.
 </li>
 <li>
 Standardize onboarding approaches and promote self-help practices for customers.
 </li>
 <li>
 Build a strong understanding of accounting integrations to support finance teams with system integrations (where supported).
 
 
 
 
 
 
 </li>
 </ul>
 Fyle, now part of Sage Group plc, is a fast-growing SaaS company building cutting-edge expense management solutions for SMBs across the globe. With thousands of customers and a modern, AI-driven product, we are on a mission to simplify finance operations for accounting teams and finance professionals.
 
 
 Joining Fyle means being part of a global organization with the stability of Sage and the agility of a start-up, where your work will directly contribute to scaling a critical growth channel.
 
 
</div>

Customer Success Consultant

Explore 33+ Marketing consultant in Bangalore this September. Find roles across top companies and apply now to boost your career.